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Complaint Details
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Initial Complaint
04/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I seen my state refund was processed and released so I contacted the comptroller of MD they informed me that my refund was deposited into an account not matching my acct numbers, i notified taxnet and begged for someone to call me to fix this still no call from them and i paid them over ********************************************************************************************************************* their the only ones that can fix this by filing a claim with the bank to retrieve my money but noone from this business will reach out to me and help me my federal went into my account fine but my state had completely different account numbers going into a bank in illinois where they are located in kind of has me wondering did someone from their office purposely still my money because why was it deposited into an illinois account where they are located I even sent them the proof from the comtroller stating it was sent into the wrong acct because they put the wrong numbers on the paper and they still will not call me or fix this
Business response
04/15/2022
We have opened a ticket for a manager to give you a call on Monday. Thank YouInitial Complaint
04/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
taxnet financial filed my taxes for me. my state return was deposited march 9 to a bank account that is not mine. I have called and emailed taxnet several times asking where my state return went and have gotten no answer on the matterBusiness response
04/15/2022
Dear Client, We have opened a ticket for a manager to call you on Monday. Thank youCustomer response
04/18/2022
Complaint: 16981284
I am rejecting this response because: The issue has not been resolved. Further investigation is required. I have not received a resolution pertaining to my taxes.
Sincerely,
*************************Business response
04/28/2022
Dear Client,
A Manager will get in contact with you. So we can resolve the issue
Best Regards,
Initial Complaint
02/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
It's been longer than 21 days and have heard nothing about my refund I can't get anyone to pick up at taxnet I've never had this problem of not knowing I need info now starting to feel like this is a scam !!!Business response
03/04/2022
Dear Client,
Due to high demand for our tax preparations services and loans we have long wait times during the beginning of tax season. In addition to that, an email was sent to you with the latest loan status and steps to follow. We apologize for the long wait times and any confusion that *** have caused.. If you still have questions please let us know and we will have a manager contact you on a day and time of your choosing.
Initial Complaint
02/21/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I signed up for a *** through TaxNet Financial. I got the message they were working with a lender to get me the loan but they could not file my tax return without the **2s. By the time I sent my **2 in they had already filed my return and it has now been put on hold with the **** I'm assuming they did an amendment to it but I never received the *** and now it looks like I won't see my return any time soon, if at all. They've not been very forthcoming with information and presented themselves rudely with the information I did get. I had to contact them to get a copy of the return because they never sent it to me. They are not very professional and their ways seem like a scam.Business response
03/04/2022
Dear Client,
Due to high demand for our tax preparations services and loans we have long wait times during the beginning of tax season. In addition to that, an email was sent to you with the latest loan status and steps to follow. We apologize for the long wait times and any confusion that *** have caused.. If you still have questions please let us know and we will have a manager contact you on a day and time of your choosing.
Customer response
03/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Although, I'd still like to know why they said they couldn't file with just pay stubs and then did it anyways.
Sincerely,
***************************
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Get a QuoteCustomer Complaints Summary
86 total complaints in the last 3 years.
27 complaints closed in the last 12 months.
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