Complaints

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  THEY SOLD ME A RECALLED TIRE. Unethical and didn't care. Would never address my point of selling me a recalled tire. Although this was a used tire. And I accept the risks buying used. Buying a manufacturers RECALLED tire is criminal. It's unethical. And it is dangerous!! This tire has developed tread separation, which is exactly why the manufacturer recalled these tires. It was mounted on a weekend car that has seen only 140 miles since this tire was mounted. United tires advised me I need to report any issue within 48 hours of mounting. Okay, but how am I supposed to know it's a recalled tire and the treads are going to do exactly what it was recalled for?? Then for you to keep sidestepping my question of selling me a recalled tire you just quote your policies. All I wanted was an exchange but since I have purchased another tire as you showed zero care or interest in making this correct, I no longer need a tire. So a resolution should be a refund. I intend to push this every avenue I can. DOT. Social media. Here on BBB. Anywhere I can report you. IT IS A RECALLED TIRE!!! It should never have been sold to the public. Should have been destroyed! I think if this tire had given out completely and cause an accident or injury it would have opened you up to a lawsuit. Not sure how much you would even care about , seeing as how you showed zero interest or care when I reported this to you!!!

  Business response

  07/25/2023

  Dear ****,
  We sincerely apologize for the inconvenience and frustration you experienced with the tire purchase from our establishment. We take customer safety and satisfaction very seriously, and we are committed to resolving this issue promptly.
  After carefully reviewing your case, we acknowledge that the tire sold to you was, indeed, a recalled tire. We deeply regret this oversight, as it is against our ethical principles to engage in such practices. We fully understand the gravity of the situation and the potential dangers associated with using a recalled tire.
  Please know that we are prepared to make this right. We would like to offer you a complete refund for the purchase of the recalled tire. Additionally, we will implement more rigorous quality checks to ensure that such incidents do not recur in the future. Your feedback is essential to our improvement, and we assure you that we are taking this matter seriously.
  We understand your concerns about the safety implications and the risk you unknowingly faced with the use of the tire. We apologize for the lack of clarity in our response to your initial report, and we assure you that we will be more transparent in our communication moving forward.
  Again, we extend our sincerest apologies for the distress caused by this incident. We are committed to resolving this matter to your satisfaction. If there is anything else we can do to rectify the situation, please do not hesitate to reach out to us directly. Your safety and trust are of utmost importance to us, and we will do everything in our power to regain your confidence.
  Thank you for bringing this to our attention, and we appreciate your understanding.
  Sincerely,**********************

  Customer response

  07/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  04/06/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The tire United Tire first sent me was the wrong size, itwasa biggertire than identified with the50 price tag when I broughtit, ********* ratiowas incorrect, I broughta 45 ratio and you sent a ********************* 50 dollars, so your agent told me to and I paid an 66 additionaldollars to them and the agent said he will send me a return label for the wrong 50 ratio tire and ship to me the correct tire. That was a total of 116 dollars was paid to this company by me and I have nothing to show for it, neitherthe correct *********************** the refund from them receivingback the incorrect 50 aspect ratio tire. I want my 50 dollarsfor/on the returned tire and the correct 45 ratio tire that I paid 66 dollars for?Here is the last message from United Tire it's not clear; "Hello,We are sorry for the delay.As we can see we received the tire returning back to us.Would you please start a return on **** for this item, so we can proceed with a refund? We would appreciate it if you could select the reason as "Changed my Mind".As for the correct tire, it will arrive today by the end of the day.Thank you.Have a good one!--United Tires LLCUnited Tires LLC United Tires LLC ************************* CCO (Chief Customer Officer) at ****************** LLC ************** ******************************** www.utires.com "..

  Business response

  04/07/2023

  Dear ******,
  
  We hope this message finds you well. We wanted to bring to your attention that upon reviewing your recent purchase of a tire from our store, we have noticed that the size of the tire you ordered does not match the specifications you provided. We understand that mistakes can happen, and we appreciate your understanding as we work towards resolving this issue.
  
  As per our policy, we kindly requested that you initiate a return and provide us with the return label in order to process the exchange for the correct tire size. However, we have not yet received the return label from you. We understand that it may have been an oversight, and we are here to assist you in resolving this matter as quickly and efficiently as possible.
  
  To ensure that you receive the correct tire size, we kindly request that you start the return process and provide us with the return label at your earliest convenience. Once we receive the returned item, we will promptly process the exchange for the correct tire size and arrange for its shipment to you.
  
  We value your satisfaction as our customer and strive to provide the best possible service. If you have any questions or require further assistance with the return and exchange process, please do not hesitate to contact our customer service team at [customer service contact information].
  
  Thank you for your attention to this matter, and we appreciate your cooperation in resolving this issue.
  
  Sincerely,
  ***********************************

  Customer response

  04/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased four tires off two separate auctions from the same seller on ***** After I purchased them, I received an email from the seller saying they only could fill two of the four tires because they sold the other two tires in their shop. They offered to refund my total amount or just send me two tires. I told them I wanted a comparable set instead, so they went through several sets that were cheaper quality tires with less tread. I declined and offered some options, but they either didnt have that tire, or they only had two of them even though **** said they had four, much like what I had just gone through with them. I then offered to have them ship 2, and I would wait up to a month until they received more and they could hold my price. They refused to even do that. This is the supposedly the #1 tire seller on ***** so I definitely expected a much better customer service experience. I told them to check my tire on a neutral site like tirerack.com and I will accept comparable quality. Nope, they refused.

  Business response

  03/23/2023

  Dear ******, 

   

  I am sorry to hear about the inconvenience you faced with your recent tire purchase from our store on ***** As a company, we always strive to provide the best customer service experience possible, and it is disappointing to hear that we fell short in your case.
  
  Please understand that we do not want to disappoint our customers, and we do not offerresolution that we can not be be sure in.
  
  I apologize for any miscommunication or inconvenience that *** have occurred during the tire selection process. We are willing to help you in any possible way to find a comparable set of tires that meet your requirements. We can look into other options available and provide you with a list of comparable quality tires that are currently in stock. Additionally, we can offer you a discount on a future purchase as a gesture of goodwill.
  
  Please let us know how we can assist you further. We appreciate your business and want to make sure that you are completely satisfied with your purchase.
  
  Best regards,

   

  ***********************************

  Customer response

  03/25/2023

   
  Complaint: 19639267
  
  I am rejecting this response because:  The respondent did not leave any contact information.  How am I supposed to get in touch with this person with only a name to go on?
  
  Sincerely,
  
  ***************************

  Business response

  03/29/2023

  Please feel free to contact us thoruh the sale platform, email ********************************** or phone number ***************). Thank you. 

  Customer response

  04/04/2023

   
  Complaint: 19639267
  
  I am rejecting this response because:  after speaking with the **** the only discount he provided me with was 10% off.  After all of the hassle Ive gone through with United Tire, I assumed it would be a better discount.  Especially since for the third time, the set of four tires I found on their **** site that were comparable to the tires I initially wanted to purchase, only two are available. I can only assume it must be normal practice for this company to set up auctions on **** and not remove the auction when the tires are sold on their website.  This is very poor customer service and not a very smart way to run a business.

  I will only accept a 25% discount off a set of four tires considering Ive now experienced 3 bad customer service experiences with this company.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 4 tire from United Tires within the past year. One of the tires has a VERY slow leak less than a pound a day. The installer couldn't find the leak at first because it was so small. The installer spent a lot of time resealing the tire bead and the valve stem but couldn't find the leak. When the leak was found it was to close to the edge to be safely repaired. I wasn't concerned because the front of their website states-- "United to provide Utires team is dedicated to providing our customers with the very best shopping experience for new and used tires. Free ***** same day shipping on all online orders of tires.Discount prices Half the price of new tires Tread life We sell tires with 60-99% tread life Guarantees 1 year money back guarantee Quality High-quality used tires: each tire is checked both manually and with specialist equipment"When I reached out to ********************* apparentlry the rules had changed I needed to notify them within 48 hours of installation to make a claim under the guarantee, this would have been impossible due to the leak being so small. Trying to find this involved a lot of visits to the installer. The only way to find a leak this small in such a short period of time would have required me to leave it with the installer for days. I do have the emails from ***** explaining all of this I just feel that it is poor customer service, it would be impossible to file a claim within 48 hours due to the small size of this leak.

  Business response

  12/29/2022

  Hello.

   

  Thank you for sharing your experience with us.

  We apologize for any inconvenience you faced with the tire leak and the difficulties you encountered while trying to file a claim under the guarantee.

  We understand that it can be frustrating when the process does not go as expected, and we apologize for any miscommunication regarding the requirements for filing a claim.

  
  Please know that we take all customer feedback seriously and will use your comments to improve our processes and ensure that our customers have the best possible experience when shopping with us.

  We hope you will give us the opportunity to serve you again in the future.

   

  If you have any further concerns or questions, please do not hesitate to reach out to us.

  Customer response

  12/29/2022

   
  Complaint: 18638496
  
  I am rejecting this response because: they haven't resolved the issue with their defective tire. It would have been unrealistic to notify them within 48 hours
  
  Sincerely,
  
  ***************************

  Business response

  12/30/2022

  We do understand your frustration and trying to help you. 

   

  You have reached out to us about tire damaged 1.5 months after the tire was installed on a car. 

   

  So the tire was installed in November and you have reported about the leak on December 15th. 

   

  The item was used for 40+ days and than you decided to report the issue. 

   

  Even with all of that being said, we are here to help you out.

   

  But we are not able to do it without your cooperation. 

  Customer response

  01/03/2023

   
  Complaint: 18638496
  
  I am rejecting this response because: I'm not rejecting your response I just don't know what you want me to do to resolve this issue.  Please tell me what I need to do.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  United Tires claims to do extensive checking, including air testing prior to selling their used tires. Like other folks on this site, I found out the hard way that this claim is FALSE ADVERTISING. One of the two tires I purchased had an unrepairable cut in the shoulder, which was immediately obvious once it was mounted and inflated at my local branch of a well-known tire chain. The leak was easily audible and the tire lost all of its air within 10 minutes. It deflated to 1 lb. of pressure under no load. This was NOT a matter of a "mistake" as characterized by United Tire after-the-fact. It was a tire that had NOT BEEN AIR TESTED.They sent another tire that I will have installed tomorrow (fingers crossed), but they are refusing to send a shipping label so that I can return it to them for disposal. Instead they are putting the burden of disposal on me, without offering to compensate me for my time and transportation cost.To make things worse, they are asking me to falsify the reason for return on the online auction site that they use to sell their untested tires. They asked me to select "Changed my mind" rather than "Item was defective." This is clearly an attempt to whitewash their reputation and falsify their defect record, at the expense of future customers.To add final insult to injury, I received an email from the *** asking whether I was satisfied and requesting that I respond with any concerns. I did so and immediately received the same "sorry but mistakes happen" excuses that I'd already received, with no offer to send a return shipping label or to compensate me for my time and inconvenience. If you buy from United Tires, you are essentially signing up to be their unpaid Quality Control agent and Defective ********************** Don't believe their claims about testing, quality or customer care.All of this is documented in the messaging service of the well-known online auction site. I hope these facts will help others to avoid United Tires.

  Business response

  12/21/2022

  Hello.
  
  We are very sorry to hear that it was rejected thru the **** system.
  
  It might include something that violates their messaging policy. 
  
  Regarding your email and the facts, you have stated. 
  
  We do apologize for you getting a defective item.
  
  
  1. Unfortunately, we can not agree with you on your state that we do not inspect our tires. 
  
  We know how we get, inspect and list tires. 
  
  There is no single tire shipped out without inspection for the 10+ years that we are in this business. 
  
  Since there are no robots created for tire inspection - we do it manually and we do mistakes. Like all humans do. 
  
  Only the way we handle it really shows what people we are. 
  
  
  2. We did offer you a replacement tire right away and also offered to cover your installation so you do not lose money. 
  
  Then we have even been ready to cover the disposal fee for the defective item. 
  
  Why do not we want to return it back? 
  
  - You would have to spend more time on printing return labels and going to the ***** location
  
  - We have to spend over $30 on shipping back this tire (a cost that is over the tire cost)
  
  Who would win with that? 
  
  We guess, nobody. 
  
  
  3. The only reason we asked you to start a return request on **** with the return reason "Changed my mind" is that any other reason does NOT give us an option to offer a partial refund (for installation and disposal fee) through the return request.
  
  This way we could keep everything through the **** system (messages, cases, refunds, agreements).
  
  So it was NOT a way to "whitewash their reputation".
  
  Our reputation speaks for itself - 10 negative reviews and over 42 000 positive this year. 
  
  It is less than *****% negative reviews over positive reviews. 
  
  And for all 10 negative reviews, we have - the customers received either a refund or a replacement item with covering installation cost. 
  
  
  But even with all of that being said, we are still here to help with your concern and make it right. 
  
  For being able to make it real - we would have to get your understanding and cooperation. 
  
  We all are only humans. We do mistakes. Nobody is perfect. 

• Initial Complaint

  09/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a set of used tires from United Tires on ***** First, the company mishandled shipping, sending the tires to the incorrect location. I was delayed and inconvenienced by this failure on their art. I needed to purchase a tire to get home from a trip, to which United offered to pay 30% of the price. I reluctantly accepted their offer, because they put me in situation best characterized as duress. They finally sent a set of rear tires to me. When put on the vehicle, the installer stated that one of the tires was defective, not holding air, and that it needed to be patched. I informed United tires that the tire was defective, and they said they would pay for the patch, and give a refund in the form of a small percentage (10%). I again, reluctantly agreed, but did not feel comfortable with a patch or a tire that was defective. The tire was patched. The other tire in the set I bought has also been found to be defective, losing 1-2 psi per day. it must be filled every few days, however this is not safe. I have taken this tire to a tire company and they stated that it too was defective, and that the tire is leaking, however it does not have a visible leak, after both spraying the tire with water or dunking it in the the dunk tank that find bubbles coming from the area. I informed United of this, and they claim. I explained this again to United Tires and they claim that they will not refund my money, and that they are protected by a 48 hour policy. There would be no way for me to find this issue in the first 48 hours, because again, it is 1-2psi/ per day, and I did not find out until my tire gauge sensor told me that the tire had lost 15 psi, two weeks later. Now, I have had to fill the tire every 3-4 days to keep it a semi-safe manner, and watch the tire gauge until I can have it replaced. I have an appointment this week to replace it, I have informed them that the installer will provide a statement that the tire is defective, and no way for me to know in 48 hrs

  Business response

  09/24/2022

  Hello Mr.  *******,
  
  My name is ****, I'm CEO of United Tires. First of all, I would like to apologize for such a frustrating experience. For more than 10 years, we are building our business guided by the highest standards of business ethics. 
  
  
  We always do our best to solve all problems and make everyone happy. 
  
  
  Looks like there is still a way to make it right if you let me do it. 
  
  I feel my full responsibility for the disappointment which you have and would be glad to fix the situation which we had and convert it into a positive way. 
  
  
  Please get back to us as soon as you can. 
  
  Hope to hear from you shortly.Tell us why here...

  Customer response

  09/27/2022

   
  Complaint: 18049298
  
  I am rejecting this response because:

  In my conversation by phone with **** today, his attitude did not in any way, mirror the attitude he projects in this phony reply letter to me, here on BBB. 
  

  From the beginning of our phone conversation, he made this situation personal in nature stating, "Do you think we did this on purpose?"

  To which I replied, that this is a transaction of a dangerous product in the stream of commerce. It has nothing to do with personal feelings. I explained once again that I bought a dangerously, defective product from his company, and that a refund for the entire purchase amount is warranted. 

  I explained, that if I thought he did it on purpose, I would *** him in court, for punitive damages. I am not doing that, nor intend to. I am simply asking for a refund for the purchase amount. A bad transaction demands that remedy. I paid, and did not get a working, acceptable product. That means that I did get what I paid for, which equates to a full refund. That is basic contract law, and any reasonable person would come to that conclusion, based on these details. 

  I asked him, "what if I was driving at a high rate of speed, the defective tire he sold me exploded, and I flipped my vehicle?" He responded, "well, did you flip your vehicle?" Again, his arrogance and taking personal the events that do not directly affect him, is ludicrous. I explained that this is a hypothetical that a court would use to determine an outcome.

  He does not understand taking responsibility for the is***, which again, is incongruent with what he wrote in his reply letter to me, on BBB. 

  I had to buy new tires because of his company. In July, I was stranded in ********, because they sent the original set of tires to the wrong place, leaving me in duress, and forcing me to take any option I could to get home, which was to buy a tire myself, with my own money.

  And when I arrived to CA, the second set of tires they sent were defective, with proof. I have been in contact with them since the is*** began. I sent them emails when the tires were found defective. 
  

  Lastly, I informed him that I made a claim with my credit card company to dispute the charge, based on their actions in this transaction, and both their failure to take responsibility for the defective tire, and their inability to do what's right, based on selling me a defective tire.

  I offered my terms to him: when he was approached by the credit card company, that he would accept the dispute resolution, and allow the refund to go through. And that I won't accept anything less than a full refund, or I will reject his response and give a detailed background of our conversation on BBB. 

  **** responded, Ok, I understand. I asked, "so you will take responsibility." He replied, "yes." And when I asked him to send me an email validating this answer and whole conversation, he backpedaled, told me he never said he took responsibility, would not give me anything in writing, and contradicted everything he said, seconds before.

  This company is unscrupulous, and I now know, that whatever attitude I received from representatives in the past, starts high up in the organization, and this was shown directly by ****'s actions today. 

  I told him to stop playing games, and that I will be contacting my credit card company after our conversation ended to inform him of his actions and attitude, and asked if there was anything else he wanted to say. To which, he did not.  

  I called my credit card company, added more notes to my present claim with Capitol ********************** against United Tires, and had my claim #***************, updated in their system.
  

  I formally reject United Tires CEO ****'s response on BBB. I absolutely want to continue pursuing my BBB complaint against United Tires, and I will do whatever is necessary to try and protect myself and others from their lack of business ethics, which he said was so important to him in his reply letter to me on BBB, but failed when he was presented with a chance to make things right, as he indicated in his untrue reply letter.

   

  Sincerely,
  
  ***********************

  Business response

  10/13/2022

  Hello. 
  We are very sorry to hear that our response is rejected.
  Thank you so much for the conversation we had over the phone.
  I have been trying to offer you all of the options I could to resolve this issue. 
  We did not mean to be rude or unprofessional. 
  Everything I wanted to explain is that it's a used tires industry and we work really hard to inspect and catch everything during our inspection process. 
  We do not refuse to give you a full refund. And we would be happy to do it even right away. 
  But unfortunately, you have started a Payment Dispute with your financial institution.
  When the dispute is started - **** removes any option for the seller to accept it or refuse it. So the only thing we can do on our end is to wait for your financial institution to review your claim. 
  Again, we never refused to refund you. And never said that it won't be done. 
  
  We are very sorry that this issue could not be solved with a return of the item and us issuing a refund. 
  Unfortunately, after you submitted a dispute - this case is out of our hands (in terms of sending a refund).
  As a company that sells thousands of tires and makes thousands of customers happy - we are very sorry that it was not good enough to meet your expectations. 
  But there is always a way to solve the issue if both sides are looking for a resolution.
  So again, we are Not refusing to refund you.  
  We are hoping that our reply answers all your questions and concerns. 
  Let's try to find a way to make everyone happy.
  This world needs our understanding and cooperation. Tell us why here...

  Customer response

  10/15/2022

   
  Complaint: 18049298
  
  I am rejecting this response because:

  Their feeling sorry that their response was rejected, is like saying, I am sorry that you feel that way. I am sick and tired of this company acting one way on this BBB platform and acting in a completely different way in reality. They were not happy with the conversation over the phone, quite the opposite. In absolute opposition to what they said about offering me options, there were no options stated. They were quite comfortable being rude and unprofessional. It does not matter if they meant to or not. They were highly unprofessional and took no responsibility. 
  
  
  Their comment about not refusing a full refund is absolutely untrue. Them now hiding behind my action to talk to my credit card company, and challenge the charges in that way, completely minimizes what happened up to my taking of that step to resolution of the matter. I messaged them repeatedly after receiving the tires and having them put on my car, with no option for refund as they state in their phony reply. I made a case with ***** And ***** with its new, highly controversial system, did not even allow a refund option either, only saying to speak with the seller. So, what am I supposed to do? I tried to talk to United Tires, and I made a case with ***** which neither route, allowed for any refund on their part or their taking of any responsibility. How convenient and completely inherent to their character, that they now put this on me, as my responsibility to all of these issues, once again.
  
  They absolutely refused a refund. I have all the messages still in my **** inbox. This totally contradicts what they say in the last sentence in the first paragraph of their disgusting response. I cannot allow this company to continue to operate with a lack of integrity, and act like they are this great company that cares, and wants to find a fair solution. 
  
  Again, them blaming me for contacting my credit card company, for their not making a refund available at this point, is nauseating. They write that they are NOT refusing a refund, but I dont have one at this point. Their unscrupulous behavior is such a smack in the face, trying to moonlight their behaviors as anything but intolerable, and unprofessional, is an absolute farce. 
  
  Ending the reply with saying that they want to make everyone happy is not true and posting that the world needs our understanding and cooperation, is so contradictory to their actions to this point.
  
  I have no other response but to reject this reply, as untrue, unprofessional, incongruent to their words stated, and a fake attempt to put themselves in a positive light, that completely misrepresents their true nature and lack of business ethics.
  
  I formally reject this response and expect a full refund for putting me in danger, by selling me defective tires. 

  
  Sincerely,
  
  ***********************

  Business response

  10/18/2022

  Hello.

   

  Thank you so much for your reply. 

   

  We are more than welcome to refund you for the defective item.

   

  In order to be able to process it, we would need to ask you to stop Payment Dispute eoth your financial institution.

   

  This payment is on holduntil they review it. So we are not able to issue any refunds when it is open.

   

  We are not blaming you for filing a dispute. 

   

  We just try to solve this issue and do whatever you want us to do.

   

  If you prefer to get a full refund for all tires - please ship them back (we will provide you with pre-paid return labels).

   

  Thank oy.u 

• Initial Complaint

  06/23/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Bought 2 tires with good thread one arrived with a patch on a run flat which I recommended not to have. Company guaranteed the tire would function. Received on 5/27/22 flat tire on 6/17/22. Cost was $147.84 for both tires. Seller offered refund for tire plus what I paid to have installed i dont mind that they dont pay the alignment but I do want them to pay the install and balance for the one bad tire and refund, no need for them to send another tire since I already got a replacement that I needed asap. Never did they say they needed tire back for a refund they just said theyll send refund for install and tire. Now they dont want to give either. Tire has a bump on the side with patch. Tire shop kept tire since I didnt have room for it and wasnt told to send back. Install was $25 and balance was $15 and $73.93 for one tire.

  Business response

  07/05/2022

  Hello Mr.  *******,
  
  My name is ****, I'm CEO of United Tires. First of all, I would like to apologize for such a frustrating experience. For more than 10 years, we are building our business guided by the highest standards of business ethics. 
  
  
  You reached out to us with a patch concern on May 27th. 
  A few weeks later (on June 17th) you mentioned that the tire lost air. 
  When the tire was actually installed on May 29th (according to your installation receipt). SO it lost air around 3 weeks you driving on the tire with no issue. 
  
  
  Even with all of that, we have asked if the tire is fixable and if you would be willing to keep it with us covering your fixing cost. 
  
  
  A week after our email, you messaged us reporting another tire damage on the same tire (bubble).
  
  
  And when we asked for a picture of the damaged tire - there was no tire available according to your emails. 
  
  
  So with us not seeing the damaged area and not getting our item back, we could not refund you. 
  
  Nevertheless, I feel my full responsibility for the disappointment which you have and would be glad to fix the situation which we had and convert it in a positive way. 
  
  Hope to hear from you shortly.Tell us why here...

  Customer response

  07/05/2022

   
  Complaint: 17469759
  
  I am rejecting this response because:

  from the start the supposed CCO ************************* should have mentioned if tire is not able to function send back a lot of tire shops have a sign up that say no refunds on used tires which I. Reality is saying what you buy is what you get no mo ey back and this is how United ***** made me feel. Any tire company has a post that run flats are not to be patched because it defeats the purpose of what its supposed to do and the quality/performance of the tire. I left the install tire shop because I needed to get work done and that was my only motive of transportation. Clearly please send tire back would have stayed in my head and would have taken the tire. Were their plans to do a quick fix and resell the tire? Maybe this company needs to inform the buyers of all damages to theirs purchases including pictures of the tires inside and out just like when I received both sets, I cautiously inspected them myself and that was when I found the patch work on one.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩