Complaints

• Initial Complaint

  01/23/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  To whom this might concern,I bought my furniture from this business from 10/31/2024 they told me only take 5-6 weeks to finished my order and 2-5 days for transit, after 5, 6 weeks I call them and ask whats going with my order? They said they need more times. Later on I asked again then they show me the picture of product and told me ready to ship. 8-9 weeks after my order I only received 4 booths (1 broken) and some tables top. Yesterday I received my order again but only chair, booth, table base but not table top. I called them last two weeks and ask to speak to the manager but they refused. I told them they have to give me a serious back credits or I just want to get my money back. Also, when I receive and check the chair and booth they used very cheap materials for the booth (only used glue instead of both nails and glue) paddles the table top and bases are ok. And when they ship they didnt pack the produce properly.

  Business response

  01/29/2025

  Hi ****,

  I am sorry if you are unhappy with your order, however we have tried to assist you.

   

  On 1/27 we sent you an email in response to the photos you sent.  We are still awaiting a response.  Once we have the information, we can continue assisting you.
  
  I suggest the BBB close this complaint for now until we have provided a resolution to the customer and if the customer is not in agreeance with that solution, then I think it would be more appropriate to involve the BBB at that point.
  
  Thank you,

  ****

• Initial Complaint

  01/08/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The bench arrived with several production issues and damages, that do not represent a quality product or any QC control. It is unacceptable that this bench was ever sent our for delivery with all the chips in the Formica and crooked built seat from the factory. The bench seat is built crooked and can't be adjusted. Imagine if you. They are saying this is commercial quality as their excuse, which is the opposite as commercial quality is supposed to be the best not the lowest durability. Imagine if you got a new car and it had paint chips and crooked seats and the manufacturer told you that was normal. That's what Affordable Seating LLC is telling me. There is no excuse for this leaving the factory with these defects as shown in the attached pictures. It's been over 3 months now that I've been trying to get a replacement unit. I would also accept a 30% refund at this point to just move on.

  Business response

  01/09/2025

  Thank you for sharing your feedback regarding your purchase. While we understand your concerns, we would like to clarify the facts of this matter and explain why we believe this case has already been appropriately addressed.
  
  The product you received meets the advertised commercial standards and specifications. It was manufactured for a commercial environment and not usually purchased for residential use.  The minor chips you referenced are barely noticeable, and the seats alignment can be easily adjusted by lifting and repositioning it, as it is designed for user maintenance. These are not defects but minor issues that do not impact the functionality, durability, or quality of the booth.
  
  It is important to note that this matter has already been reviewed by your credit card company. After a thorough investigation, they ruled in our favor, determining that there is no defect with the product or grounds for a refund or replacement.
  We appreciate your suggestion of a 30% refund; however, we cannot honor this request because the product you received meets the commercial standards we advertise and was delivered in good condition. As such, we believe this escalation to the BBB is unnecessary and misdirects its resources, as the issue has already been reviewed and resolved by an impartial third party.
  
  We stand by the quality of our products and the fairness of our resolution process.
  
  Thank you for your understanding.

  Customer response

  01/10/2025

   
  Complaint: 22783253
  
  I am rejecting this response because:

  Affordable Seating is liable for sending a product with manufacturing defects, as they admit in their reply as: minor chips that are noticeable.

  In terms of a reasonable expectation of commercial furniture standards, commercial furniture, also known as contract furniture, is specifically built to endure the daily wear and tear of high-traffic environments. In contrast, residential furniture is not made to the same rigorous standards, as it generally does not face such frequent use. When paying for commercial furniture and commercial furniture prices, there is an expectation of better quality than consumer-built furniture.

  Affordable Seating has had the opportunity to send the customer a replacement bench for months, as they originally requested, but has refused.

  Therefore, the customer filed a credit card dispute, which is still ongoing and not fully completed or resolved, as Affordable Seating states in their reply to the **** The customer has filed a dispute to *********************** reply to the credit card company.

  The facts of the case are that Affordable Seating and its various representatives, over the course of the last three months, have refused to do anything but provide excuses and try to intimidate the customer with boilerplate defenses to deflect the fact that a defective product was provided with manufacturing issues as admitted in their BBB reply as minor chips that are noticeable.
  The fact that they are noticeable is the exact issue of the customers original complaint with ********************** to seek resolution.

  Additionally, the Formica chips are not only a quality defect but will also lead to durability issues in the long term. The glue will dry out more quickly, causing premature delamination in the Formicas expected adhesion lifetime.

  Chips in Formica when cutting are primarily caused by using a dull or incorrect saw blade, not supporting the material properly during the cut, and the inherent nature of the laminate material where the plastic top layer can easily tear away from the underlying substrate if not cut carefully, often happening at the exit point of the blade.

  Any chipped Formica pieces should have been discarded instead of used in production, especially when used on the front-facing edge, which is the most prominent part of the bench's decorative detail visually.

  Nowhere in their online photos do they show the bench purchased with chips like those found in the bench delivered, nor do they warn that the bench may come with Formica with visible chips along the edges.

  Affordable Seating is liable and owes the customer a partial refund, which seems reasonable at 30%, due to defects in manufacturing and quality control and their failure to disclose pictures showing chips or a warning that there may be chips in the Formica.

  The customer expected a bench with no manufacturing defects that present blaring visual defectscommercial quality is not an excuse but a customer expectation!

  The white Formica chips showing on a brown surface are far from barely noticeable from across the room.  They are blaring defects in manufacturing quality and a durability issue.

  A 30% refund is a reasonable offer for both parties to close this matter. Upon completion of a 30% refund, customer agrees to accept the ******************** resolution and the cancel the ongoing credit card dispute.
  
  Sincerely,
  
  ******* *******

  Business response

  01/17/2025

  We would like to clarify that we stated the issue was not noticeable, not that it was noticeable. Regarding the mention of a 30% refund, we are unsure of its origin and have no record of such an offer.
  
  It is important to note that if there is an ongoing credit card dispute, we are unable to issue any refund, as doing so would violate card association rules. Since the customer has chosen to pursue resolution through their credit card company, we must wait for their decision before taking further action.
  
  We regret that this matter has been escalated to the Better Business Bureau while the credit card dispute is still under review. Unfortunately, we cannot assist further until the credit card company provides a resolution.
  
  We appreciate the BBBs role in facilitating consumer concerns and apologize for any inconvenience this has caused.

  Customer response

  01/21/2025

   
  Complaint: 22783253
  
  I am rejecting this response because:

  Affordable Seatings, LLC, did acknowledge "noticeable chips" in their reply to BBB dated Jan 10, 2025 which states "The minor chips you referenced are barely noticeable,.."

  Affordable Seating, LLC, also acknowledged the chips previously in email correspondence between *** ***** of Affordable Seating, LLC dated Nov 8th, 2024 and customer where Dan states, "Thank you for the pictures, we are unable to open the video but the pictures put your points across."  This was in reply to an email from customer dated Nov 6, 2024 in which the customer lays out that "My bench arrived today with several unacceptable issues in production quality control and craftsmanship manufacturing.  These are not issues cause in shipping but in the production of the unit itself as you can see in the several photos that I am sending. Sitting bench has many issues on the right side wood build and formica issues. a) There is bad damage showing in the wood itself used to construct the right side and b) There is a lot of chipped formica on the right side on the back edge."

  As customer stated in previous message to ********************, they are wiling to close the BBB complaint and close any open credit card dispute if Affordable Seating, LLC agrees to a 30% refund.

  As their has been no chargeback to Affordable Seating, LLC on the Credit Card Dispute, there is nothing preventing Affordable Seating, LLC from agreeing to refund customer 30% as there are no violations of any credit card laws in question, this factless claim is purely conjecture on Affordable Seating, LLC's part in their reply to the BBB.

  Does Affordable Seating, LLC, agree to a 30% refund so both parties can close this matter?

  The BBB's purpose is to help consumers settle disputes with businesses and to set standards for marketplace trust, as well ethical standards of behavior.  This is not a waste of the BBB resources.  This is exactly the kind of case that they were created to help a consumer with.

  Sincerely,
  
  ******* *******

  Business response

  01/29/2025

  The phrase "barely noticeable" means that the imperfections in question are minimal and do not affect the cosmetic appearance unless someone is actively searching for them. More importantly, these minor chips do not impact the structural integrity or intended use of the bench. While we acknowledge your concerns, that does not mean we agree with your assessment that the item is defective.
  
  Regarding the proposed 30% refund, this figure appears to be arbitrarily determined, as it was never offered by our company. We maintain that there is nothing wrong with the item that would justify such a refund.
  
  Additionally, our records indicate that you initiated a pre-arbitration process with your bank on January 22, 2025. Given that this second chargeback is currently in process, we are unable to discuss or negotiate this matter further until the pre-arbitration is finalized. Issuing any refund or discount at this stage would, in fact, violate association rules.
  
  Furthermore, it has come to our attention that information from this BBB complaint has been misrepresented in communications with your credit card company. It is unethical to attempt to use multiple dispute resolution systems simultaneously in an effort to pressure or intimidate a business into offering a concession that was never agreed upon. The credit card dispute process is designed to fairly mediate these types of issues, and since you have chosen that route again, we must allow the process to be completed before addressing this matter any further.
  
  The BBB exists to assist consumers in disputes that cannot be resolved through other means. However, given that you have an active chargeback in progress, it is inappropriate to pursue resolution through both channels at the same time. As such, we will await the outcome of the pre-arbitration process before taking any further action.

  Customer response

  01/29/2025

   
  Complaint: 22783253
  
  I am rejecting this response because the BBB, a credit card dispute, leaving ****** reviews, or using other methods of customer complaints are not inclusive of each other.  If the customers credit card company has reopened a credit card dispute, they did so with legal grounds. As stated in previously in this BBB complaint.  Customer has offered to close this ******************** complaint if Affordable Seating, LLC, agrees to a 30% credit back to customers credit card.  Or ********************, can agree to give customer a 30% credit via the credit card dispute and customer has agreed to close the credit card dispute.  The choice to stall a BBB complaint by telling the credit card dispute that they didn't agree to a 30% credit is a moot point.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  10/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  order number ****** date 09/10/2024 3 granite table top, total :2769. two of the table was broken ,The table top is three overlapping, I checked the top one is fine , but the bottom two are broken, one can barely use, the other has been bent .i ask for replacement, they refuse to fix my problem, and only want to give me 20%off ,but i spent 3000 thousand dollars on that ,now i only got 1 table can be used, is totally unacceptable. and worst customer service ever.

  Business response

  11/06/2024

  We understand your concerns and appreciate your feedback regarding the tables. We would like to clarify a few important points outlined in our policy, which helps ensure quality and consistency for all of our customers.
  First, our policy specifies that customers should inspect products upon delivery, and any damages must be noted on the Proof of Delivery document and reported within 24 hours. In this case, no damages were noted during delivery, and a report was not received until over a week later. During that time, we cannot verify how the tables were stored or handled.
  While we are not required to take further action due to the delay and condition of the tables upon departure from our facility, we still value you as a customer and want to offer a resolution. To address your concerns, we are willing to extend a 20% discount as a goodwill gesture. This is our final offer.
  Additionally, we must clarify that the tables, as received, were intact and usable. Despite your description of extensive damage, the tables have been used in regular food service without issue. They remain suitable for the intended purpose, allowing them to be safely used by customers.

  Customer response

  11/07/2024

   
  Complaint: 22471359
  
  I am rejecting this response because:that table never used ,just put on the base and found the cracks,I need at least you to send me one table top, and I can use the other one with small cracks with 20% discount.

  
  Sincerely,
  
  **** ****

  Business response

  11/08/2024

  As the table was assembled, it is considered used.  The pictures show it being used in the restaurant.  We cannot agree to replace it.  We have not been provided with pictures of a "table in pieces".

  Customer response

  11/08/2024

   
  Complaint: 22471359
  
  I am rejecting this response because:When I put it on, I realized it was broken,And I found out why you double my shipping charge,paid 458at first, now you charge me another 333+112for shipping.
  
  Sincerely,
  
  **** ****

  Business response

  11/14/2024

  As the customer has filed 3 chargebacks with their bank, we will not be able to comment any further here as we must continue the conversation through the bank until a solution has been found.

• Initial Complaint

  09/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company ALLOWED a purchase to go all the way through on their website (I selected customizations on a booth, added it to the 'cart,' and checked out with a Cc number), and this resulted in a collection of $1,042.29. I called this 'company' today, 9/9/24, to check on the order and they stated that they "do not ship or process orders for less than $1,000." Had I not called today, I never would have known this. I asked how I would know and the company informed me that "the order would just never arrive," and I would then "call to check on it." My father put this on his Cc to buy this booth for me as a housewarming gift. He is on his way to the bank, right now as we speak, to put a stop on the payment. This company needs to be shut down. They are a scam.

  Business response

  09/12/2024

  Thank you for reaching out to express your concerns. I'd like to clarify that no payment was processed in relation to your order. Your fathers bank should be able to confirm this, as we do not charge any payments until an employee reviews and approves the order manually. In this case, the order was not processed, so there was no payment to stop.There is no ongoing financial dispute because no funds were ever charged. The order came in over the weekend, and we had not yet processed it by Monday when you reached out to us.While I understand your frustration, it is not fair for our business to receive a negative review based on an order that was never completed. As no transaction or service took place, this does not reflect a typical customer experience and should not count against us nor should it any further waste the BBB's time and resources.I regret any inconvenience this situation may have caused, and Im sorry that we werent able to meet your residential needs, as we specialize in restaurant furniture wholesale. 

• Initial Complaint

  04/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered chairs from this company because they were claiming it was Made in the *** ... I ordered Counter height ( which are a custom height according to this company) bar stools TWICE from this company and BOTH times they were incorrect. First in 2022 I ordered counter height and was given bar height. Rather than returning, I decided to keep them and use elsewhere. The following year on September 20th, 2023 I ordered Counter height. It took three months for the product to arrive because it was "a special order" hight and when they arrived on January 10th, 2024, they were dining height, which I was unable to use elsewhere so needed to return. I sent the chairs back on February 8th, 2024 and have STILL not recieved my refund. The customer service is outright rude when I call to check in on the refund check. ***********************, the ******** Service Supervisor offers zero help, and seems annoyed when I speak with him. His only reply is the it is "processing" and there's no way for him to reach the ********************** I just want my money back so I can purchase new stools!!!!

  Business response

  04/19/2024

  Hi ******,

  I am sorry that you are unhappy with your experience with us.  Unfortunately checks do take time to process in the Accounting Department.

  Our intention was to never make you feel that we were annoyed by you or for us to come off as rude.

  I see the check has been mailed out yesterday and you should see it shortly.

  Sorry for any delay,

  ***********************

• Initial Complaint

  12/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We had 2 different deliveries from Affordable Seating, who used Central transport for the deliveries and then a month later we received another charge on our credit card (without an invoice) for $251.28 each. I called to question the charges and requested an invoice. it said they needed a lift gate and that it was a limited-access delivery. Neither of those are true. We could have done without the lift gate and surely didn't request one. Our business is located on a main rd with easy access to the front of the building. When I told them this, they said that was "my opinion" only. These are bogus additional charges. We were quoted freight charges on our original invoices and agreed to those charges. They said I had to call the freight company (knowing full well they would reject the charges). They were rejected and said I had to contact Affordable Seating. **** blew off my concern for overcharge and claims the dispute I did with my financial institution wasn't upheld because they new it was a legit charge. The bank only reversed my dispute because **** declined it. There are no signatures on the invoices with the additional freight charges, because they didn't supply us with one at the time of delivery. We didn't agree to the charges.As I read up on BBB about this company, I discovered that a lot of people have been through the same thing and affordable seating responses have been the same. Almost accusing customers. Their attitude is appalling for a business. I feel that they are doing shady business practice. We are out $502.56 and I want to make sure that everyone knows this company is not to be trusted. I really wish there would be some consequences to their company for this bad practice.

  Business response

  12/22/2023

  I have to apologize to the BBB for the customer wasting their time as they have already tried to dispute these charges with our company, the credit card company, and the shipping company.   All 3 parties have stated the fees are valid.

  
  I will highlight the facts and I ask that you stop writing about our company negatively because 3 other parties have agreed that the charges are valid and you are still refusing to understand that the charge is what you agreed to when the order was placed.  This was explained to you on the order confirmation you approved when the order was placed.  This was explained to you at the time of delivery.  The Proof of Delivery was signed by you stating you understood there would be additional charges and that you signed that you used these services.  You agreed to our mutually agreed upon policy in which it is stated that if any services are used, we are pre-authorized after the fact to charge you for these services.  I don't understand why you say you did not request a liftgate when it is clear that you did since you had signed the Proof of Delivery stating to the service being used and this was an additional service you benefitted from.

  I would also like to mention that you approved 2 different orders at 2 different times, which means you stated you agreed to our terms and conditions twice, you read and understood our terms and conditions twice, you received 2 shipments, and you signed 2 proof of deliveries acknowledging the services were used at time of delivery.  You state they are not signed and that no one will send them to you, but they are attached here as well as public information on the carrier's website.  Nothing was hidden here.

  There is nothing shady about charging you for services used that we are pre-authorized to charge for.

  **** does not deal with these disputes so I am not sure how he is involved in this complaint, however if you can provide me with documentation on that, I can discuss it with him.
  I don't understand your claim about the chargeback process because that is not how it works.  ******** only reverses charges to the merchant if they agree the charge is valid, if you have documentation that states otherwise, I would be happy to review it as well.

  I appreciate you sharing your order confirmations and invoices that you claim you never received in the first place, which state all of the above.  

  Thanks to the BBB for hearing us out and reviewing the documentation.  We request that this complaint be closed as our company has not done anything outside of what we agreed to when the orders were placed and delivered.

  Customer response

  12/27/2023

   
  Complaint: 21009372
  
  I am rejecting this response because: the documents that the company provided have fraudulent signatures (as I documented in the attachements) All supposed signatures do not belong to the owner who received the deliveries. The documents also state that the freight charges are prepaid and didn't state that there would be additional charges a month after delivery.

  This company has some really bad business practices and I cannot let it go. We were scammed on these additional freight charges and I want to be reimbursed for them. These documents were not provided to the owner at time of delivery nor after the fact. It wasn't until they responded to my dispute did we see these. We also didn't receive the invoices for the additional shipping charges until I called to question them about the charges. Only then did they provide the documents. 

  If so many people are complaining about the same thing with this company, there is obviously an issue and it needs to be resolved.

  
  Sincerely,
  
  *****************

  Business response

  12/28/2023

  Hello,

  *** Proof of Delivery is considered a legal document signed by the person that received the items. *** credit card company agrees these are valid charges, which means they also believe that the signatures are correct.  Whenever we respond to a dispute, if it is not resolved in our favor, the credit card company usually informs us that the signatures don't match the signatures on file.  In this case, in the platform you chose of the credit card company to file the dispute, they did not rule in your favor.  We cannot be held responsible for those claiming to work for you and signing for the shipment.  In fact one of the signatures you circled stating was not your signature is not even a field for the recipient to sign, but for the carrier to sign when accepting the shipment.  Whoever signed the Proof of Delivery, whether it was you, an employee, or someone you are unfamiliar with, that person still acknowledges that the liftgate was used.  We simply charged you for the services used.

  Please take another look at the Proof of Delivery more carefully.  *** prepaid freight box pointed out does not refer to accessorials, it refers to freight charges, they are two different categories. If the accessorials were actually prepaid, which they were not, then the carrier would not be asking for more payment, which you acknowledged they asked for.  It additionally states, "By signing below, consignee acknowledges that additional delivery service/s were performed and subject to rules and conditions outlined in the CT100 series rules tariff."  Again, it is signed acknowledging the service was used and if you take a look at their tariff rules, it states that it is not considered as a part of any freight that is prepaid when not listed on the bill of lading.

  Additionally, on the same order confirmations that you had attached to your complaint, which you had approved more than once and agreed upon that all of the information on the order confirmation is accurate, and that you have read, understood, and agreed to the terms and conditions, states the following: 

  "Freight  charges  are  quoted  to  destination:  37206.
  Freight will be delivered to your commercial dock/door. If
  you  require  "inside  delivery"  or  a  lift-gate,  please  let  us
  know. Additional charges will apply."

  Additionally, it states in the mutually agreed upon policy that you also agreed to in the same order confirmation and shown here: *********************************************

  "SHIPPING POLICY
  In Affordable Seating we offer the highest quality furniture for the lowest price online. All our items are brand new and come in original manufacturer sealed boxes. Please review our policies below and contact us for further information.
  Delivery time
  Unless otherwise stated, all our items ship out in ***** business days. Business days are Monday through Friday, not including weekends or public holidays. Custom orders may require a longer lead time of 8 -10 weeks, depending on the specific items. If time is a concern please contact us for approximated shipping date. In some cases we may be able to also assist you with "time critical" orders. This depends on the order size, product and cost, we ship nationwide using independent freight carriers. Seller will not be liable for any damage, loss, fault, or expenses arising out of delays in shipment or other non-performance of this Policy, including any claim of consequential or incidental damages.
  Shipping cost
  Shipping is not our business! We get the best rates in the industry and pass them over to you, the client has no hidden costs. Our prices are determined (not estimated) so you can be sure of what the total cost is. Since every computerized system has errors, Affordable Seating reserves the right to change the shipping charges even after the order was made. In that case the customer will have to approve the new shipping charge before the order had been finalized. In some instances it may not be possible to receive a shipping quote on the site. Depends on the product, size of the order and destination zip code - a customer service representative will contact you with the best possible freight rate.
  Orders shipped via trucking company are shipped "tailgate" when delivery is to a business with dock height facilities. If there is no dock on premises, truck will park in designated loading zone nearby Customer is responsible to unloading freight from the truck within 30 minutes of truck arrival.
  Lift gate service, Limited Access Delivery, Residential Delivery, "inside delivery" are available in most cases. Please remember to ask for it when placing an order since these services have to be scheduled with the freight company. Extra charges WILL apply for these services.
  We reserve the right to bill you for shipping charges on refused shipments and any extra shipping charges as mentioned in our shipping appendix.

  Shipping Appendix
  *** definition of freight accessories or fees you may encounter are as follows:
  Lift Gate: *** truck will be equipped with a platform to bring your delivery to the ground. This is recommended if you have no commercial dock or forklift.
  Inside Delivery: *** freight company will bring your order to the threshold of your establishment. ***y will not traverse stairs. In case of stairs they will bring your order to your flight of stairs and no further.
  Limited Access Delivery: Limited access in this case refers to places with traditionally limited access- Schools, hospitals, churches, and other institutions of this sort may apply. If you are unsure if your delivery will incur this fee, please ask.
  Residential Delivery: If you are a residential customer, living in a residential neighborhood this charge is required for delivery. This charge may also be levied if your business is primarily in a residential neighborhood, or surrounded by houses.
  White ******************************** is when the delivery company will not only bring all items into your store, but will unpack and assemble the items if required. This service is never offered unless specifically requested and paid for in advance. This service CANNOT be added to orders already in transit.
  Detention Fee: If the driver is detained past your allotted time for delivery functions you may be liable for a detention fee. In agreeing to this policy you agree to this fee, if required.
  Redelivery Fee: If an order must be redelivered for any reason you may be liable for a delivery fee. In agreeing to this policy you agree to this fee, if required.
  Re consignment Fee: If you are changing the delivery address of an order that is already in transit, you may be liable for a re consignment fee. In agreeing to this policy you agree to this fee, if required.
  Storage Fee: If your order must be stored at any point during the delivery outside of the expected delivery schedule you may be liable for storage fees. In agreeing to this policy you agree to this fee, if required.
  Paras ************** international orders, if your custom documents are not in proper order you may be charged this fee. It arises when customs documents are incorrect, not in proper order, or missing entirely. In agreeing to this policy you agree to this fee if required.
  Appointment Fee: *** making of a specific drop off appointment may cost extra, depending on the shipping company. Should an appointment be placed with the shipping company they will usually charge this fee.
  
  As mentioned elsewhere in this policy, it is the customers responsibility to inform us of any and all required shipping accessories at time of purchase. *** customer understands that shipping accessories and fees are pre-approved if required at any point during the shipping process."

  *********** was used at the time of delivery and there is no question about that.  *********** is an extra cost and since you used the service, you are responsible for the extra cost.  *** financial institution agrees and I am sure that the BBB will agree as well when they review this response.

  That being said, I understand that you are requesting compensation.  I can offer you a store credit in the amount that you had paid for the freight accessories on your next order.

  Please advise.

  Thank you,

  ****

  Customer response

  12/29/2023

   
  Complaint: 21009372
  
  If store credit in the amount that we had paid for the freight accessories on our next order is all that is being offered, we will accept that, but I would like proof of this credit in writing showing our account information. The next time we place an order, we will make sure to state no lift gate and no additional services by the delivery company. I will feel that this is shady business practice and based on all of the other comments on this page, I believe that statement to be true.
  
  Sincerely,
  
  *****************

  Business response

  12/29/2023

  The proof of the store credit is this message exchange.  In terms of any issues with accessories in the future, that is between you and the carrier and whatever happens on site.  I can not guarantee that they will not charge for any accessories if they are used as they are a third party company.  If this is something you want to be in control of (the delivery company), directly, you would need to arrange the shipping instead and we would not charge you for shipping.

  Customer response

  01/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  09/06/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I recently tried to resolve this issue with the business, however they haven't followed through on a remedy for the situation. Im requesting a refund of the additional amount charged for use of a lift gate ($147.15) at my residence after the crew delivered my order for the following reasons:1. While I understand I signed off on a potential lift gate charge when I placed the order, nowhere in the company's policies does it state the amount that will be charged for use of a lift gate. Most notably, the context of this verbiage seemed irrelevant to my situation, as I was already charged a $100.00 premium for residential delivery it should be understood that a typical residence does not include a loading dock. The residential delivery fee and lift gate fee are duplicative, or the lift gate fee is irrelevant. It cant be both ways its truly slimy business. 2. Furthermore, its particularly frustrating that I am being charged specifically for the use of a lift gate as my order was originally scheduled to be delivered on 7/20/23. After waiting around all day, I called the business's hired service, Central Transport, late afternoon for an update on their arrival; the crew informed me they couldnt complete the delivery due to (of all things) a defective lift gate. The told me they would notify me with a new delivery date the following week. They then arrived at my home on 7/24/23 without any notice whatsoever; I wasnt home, and our neighbor had to sign for and accept the delivery.I filed a dispute with my credit card company and they closed the dispute after contacting the business. The business is now claiming that the dispute isn't closed with my credit card company and therefore they are unable to do anything further until it is. I sent proof that the credit card company did close the dispute, but still haven't heard anything further from the business.I appreciate Affordable Seating taking the steps to remedy this situation.

  Business response

  09/08/2023

  I am very sorry the customer is wasting the ********************'s time with this complaint.  The customer has already filed a dispute with AMEX which was ruled in our company's favor.  AMEX is in agreement that the charge is a valid charge.

  If the charge was invalid, then AMEX would have not ruled this in our company's favor and returned the money to the customer.  The customer ahead to tell us that we are unethical for following AMEX's decision.  The very same platform the customer decided to turn to to originally mediate the issue.

  You are upset that AMEX ruled in our favor and are trying to use another platform to receive a refund for services that had been rendered and used by you.  This is unfair usage of the BBB Complaints System as well.

  Since the services were used, the charges are valid.

  Thank you,

  ****

• Initial Complaint

  07/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered $3600 worth of table tops recently and chose the color Walnut which showed as a natural/medium brown color on the website. There was an option of dark walnut that was more of a dark chocolate brown. When it arrived, it was pretty clear we did not receive walnut but instead Dark walnut so we reached back out to notify them. Because we didn't order a sample, they are telling us that we've waived our rights to be upset and dissatisfied with the color/quality. I understand this, however the difference in the color is drastic and it's not being dissatisfied with the color, but instead it's a complaint about not receiving the CORRECT product. When I reached out to ask if they could send me a sample of the dark walnut so I could compare the colors, coincidentally the customer service rep told me that they no longer carry dark walnut even though the website shows it still sells them but then when I spoke to the sales rep, they told me that the dark walnut was available and also told me the colors shown on the website are pretty true/accurate to the colors in person. It seems odd that the customer service rep is lying/refusing to send the dark walnut sample to me. I strongly believe they know that they sent the wrong tables and are trying to convince me differently and blame it on me for not asking for a sample ahead of time. The customer service rep is also trying to say that my computer is distorting the colors but I looked at their website on several different screens and it looks the same so that seems to be a cop out/blame you excuse.

  Business response

  07/14/2023

  Hi Prince,

  I am very sorry you are unhappy with the order received, however as stated in the policy, if a sample has not been obtained before placing the order, you have waived the right to have any dissatisfaction over the color finish received.  This does answer your complaint about not receiving the correct product as you did receive the correct product and by not obtaining a sample in the first place, you would not have known what color you were supposed to have received anyways with no reference other than the unreliable graphics on the computer screen.

  Not everything in our website is salable at all times.  As stated, Dark Walnut is discontinued and the sales representative was not yet aware.  

  I cannot refuse to send you a sample of something that doesn't exist.  If it did exist, I would have sent it to you.

  Again, I have verified with the ** Department that the right finish and product was received more than once.  Being that you did not request a sample before hand is not something we are blaming you on, it is just an explanation of why we cannot do anything as it is stated in the policy.

  Every screen is different and every retailor in the industry has the same similar color policy because customers do not always order samples.

  As stated in email, I would be happy to accept a return per policy or send you the samples that you had requested that are in stock.

  ****

• Initial Complaint

  05/04/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered and paid for chairs for $1128 on May 18, 2022. Company did not send chairs that we ordered for many months. We cancelled the order on November 10, 2022 and requested a refund. They said they will process it. Every time we call (dozens) they say they will refund. Have called dozens of times. Talked w/ **** in sales / customer support.Have contacted our credit card company (Citibank) for fraud claim. Last call said they will no longer talk to **.We want a refund.

  Business response

  05/10/2023

  The check was mailed out on May 5th, 2023.

  Customer response

  05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  03/07/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered in Affordable Seating to manufacture L-shape booth on 12/16/23 for $2,583.00.It was discussed during the order and specified in the order #****** that booth will be manufactured in parts: a 30x30 corner piece with ZERO RADIUS and two additional parts. When I received my order in mid-Feb the 30x30 corner piece was done with 30 inches internal radius what is not acceptable to me. I contacted with Affordable Seating and asked them to replace it.Their email from 2/21/23 stated: The ** Department has stated that this is exactly how the booth is supposed to be manufactured. They are made at a 90 degree angle on the outside and on the inside and this is just how they come. We do not have a way to manufacture it differently. The zero radius for L-shape booth is a usual practice in furniture manufacturing that offers by another companies. And I selected Affordable Seating because they offered this option and asked the best price.I consider that the received product does not match to the earlier agreed and approved specification and I demand Affordable Seating to provide the product in accordance with the approved specification.

  Business response

  03/13/2023

  Hello,

  I am very sorry that you are unhappy with the product that was received.

  You ordered an L-Shape Booth and that is exactly what we shipped you.

  This was custom made and is non-returnable and non-refundable.

  Thank you

  Customer response

  03/15/2023

   
  Complaint: 19547900
  
  I am rejecting this response because:

  I cannot accept this business response, because it fully ignores the prior agreement specified in the attached order confirmation that 30x30 corner piece should be made with zero radius. This criterion was critical to me otherwise I would selected different manufacturer. Therefore, the business response is rejected.
  
  Sincerely,
  
  *************************************

  Business response

  03/22/2023

  I am very sorry that you are unhappy with the finished product.
  
  The QA Department has stated that this is exactly how the booth is supposed to be manufactured.  They are made at a 90 degree angle on the outside and on the inside and this is just how they come.  We do not have a way to manufacture it differently.

  An example of how this booth is manufactured is attached to this response.

  We would love for you to be happy as a result of this transaction but we are unable to concede to something that is incorrect.

  ****

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