Wholesale Chairs
Affordable SeatingThis business is NOT BBB Accredited.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered $21,000 worth of chairs from affordable seating. I went to have them put together for our opening and all of the bases for the chairs were the wrong bases. They were not the bases in the photo that I picked the chairs from with the help of the sales persons, ****. They were not even bar height, but counter height, and did not have the foot bar as pictured online. After speaking to multiple people at Affordable seating, I was told the bar height is abnormally high in our bar (which is not true, it's standard) and that the pictures online are not always what the product is so the missing foot bar is normal. I cannot believe this company and how instead of fixing the issue and having a client for life, they were soooo quick to do absolutely nothing but push blame on anything they could find. DO NOT do business with these people. It's a scam.Business response
11/23/2022
Hello,
The barstools missing footrests was a mistake. Those should have been assembled in the factory, someone dropped the ball and we are very sorry about that. We can send them to the customer.
Normal bar stool height is anywhere between 28 30. Thats the code. The customer can ****** it and they will see thats the case.
The bar stool finished height with the seat is 28 (its a bit more actually). We send new products to be measured in a dimensioner in the factory its irrefutable. The customer simply made her bar too high at 43.
That being said we will NOT leave her hanging. We need to 1) Find out how many foot rests are missing and ship her the foot rests and the hardware so she can put it together. 2) We will make her custom frames 1 higher to accommodate her special request. Free of charge. She can use the frames she has for now. *******************, a few months as we will need to make a mold.These replacements will satisfy the customer's desire for settlement.
Initial Complaint
10/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered booths a year ago. came in damaged. asked for refund on booths or replacement. they said no and no resolution to this day. lost over ***** in repair money to fix damages.Business response
11/10/2022
We have offered the customer a replacement for free, however when we had asked for supporting evidence in order to provide the proper section of the booth, the customer did not respond and asked for $1500 as a refund with no basis or proof for that amount.
The replacement section would have costed them $360, this invoice was provided to them so they are aware of that, instead they decided to go ahead and do their own repairs without informing us.
When the repair invoice was requested from the customer, they refused to provide it. This is required in order to continue the shipping claim with the carrier as well as for us to see what we can do to assist with the expense. The customer has now dropped their request down to $1000 but still will not provide any proof of the repairs that were done nor a paid invoice to prove the price of the repairs done and that they were done.
As these damages were caused by the carrier, the carrier is responsible for reimbursing for the damages, however we still want to go above and beyond the mutually agreed upon policy and assist the customer. For that to happen we need the information requested.
Instead of providing the information, the customer prefers to negotiate a reimbursement with no justification.
We would be happy to assist when a repair invoice is provided or we can see if management will still provide the replacement section for free after all the time has passed.
Attached is all the relevant documentation and emails with the customer.
Initial Complaint
09/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered prices for 6 restaurant booths for my new restaurant.Upon arrival I noticed a hole in the box containing a "Double booth". The transporter told to simply make a claim if there was any damage noticed when unpacking. There was a broken base on the booth. I took pictures and provided details of the damage. I didn't get any response until I contacted them two months later. Affordable Seating then simply made a statement that the shipper denied any damage and that they will not honor the claim. I called Affordable Seating again to protest, only to be turned down again via email. Terrible customer service. They do not stand behind their promise to help. Bottom line is they delivered a damaged product and the don't care about their customers dissatisfaction. I would not recommend taking any deliveries from this company. They act like it is my fault that they delivered a damaged product. I see that others have had the same experience.Business response
09/29/2022
As the booths were received in April, but the damage was only reported to us in May a month later, the shipping company was not able to rule in the favor of the customer for their damages claim because the Proof of Delivery was not noted and we did not receive proof of damages within the required time for a concealed damage claim. The customer's email and Proof of Delivery are attached for the BBB to review.
That being said, we are willing to make a new booth, but the customer will need to pay shipping and waive us of any responsibility of shipping damages on the new shipment. We have informed the customer by email and are waiting for his response to see if he will accept the offer.
Customer response
10/03/2022
Complaint: 18121831
I am rejecting this response because:
Affordable Seating has offered to make a new booth for me. However they are requiring me to pay full shipping of $371.48 and waive any claim on the new delivery.Not satisfactory. I would be happy with justa steelement for the cost of repairs. It is much less than the cost of a new booth.
Sincerely,
***************************Business response
10/11/2022
We have requested the customer provide us with a formal quote so we can submit it to upper management and see how we can assist.Initial Complaint
09/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchase a custom seating item from Affordable seating on 02/01/22 totaling *******. On 3/28/22 my item was delivered. I was told I was signing for the receipt of the item nothing more. As this is common with truck deliver ie. Big box stores with appliances.On 6/22/22 an additional 90$ charge was incurred on my item. I inquire to the company as I was not told or expecting any such charges. My email response is quoted below. "Hi *******,The $90 which were been charged to you on your card was for the Freight accessory :- Liftgate.It is also been noted on the ***** Attached is the *** for your reference.****************Affordable Seating, LLC"Liroma also provided the *** document I sign confirming receipt of said item. On this document Liftgate use is marked as "NO." Yet I'm still being charged for this. There has been no resolution given, at this time.Business response
09/28/2022
I am sorry that the customer is using up the ********************'s time as the customer already filed a dispute with her credit card company and the credit card company agreed that this was a valid charge. Attached is the documentation from her bank showing that our response was accepted.
The customer's Proof of Delivery also attached shows that the customer signed for the use of a Liftgate.
Additionally attached is the customer's order confirmation where she agreed that if a liftgate was used that there would be an additional charge.
All of the documentation shows that the customer agreed and was aware of the charge. Her bank agrees that she participated in the charge as well.
Initial Complaint
07/28/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We are writing for an immediate pick up and return of order #******.We originally ordered 18 Outdoor Resin Table Top in Walnut Finish on June 22nd. We received a confirmation email the same day with an approval link for the Walnut Finish tables. (Picture attached) On July 8th we were informed by ************ the following via email: (picture attached) "I am very sorry to inform you that the table tops you ordered are out of stock with No ETA to return."**** then offered us the following table options:I can offer the following options instead:OI-3 - Indoor/Outdoor 1-3/8" Thick Molded Compression Table Top-3 Picture is Attached In Original Email https://www.affordableseating.net/reclaimed-look-outdoor-resin-table-top.html https://www.affordableseating.net/outdoor-resin-table-top-in-dark-walnut-finish.html After several attempts to contact **** to inquire why the tables we originally ordered are no longer in stock.However we were informed by *********************** the following on July22, "The Atacama Cherry in 24x24" have been shipped. You should receive tracking within 48 hours." (Picture attached)After exhausting conversations with ************ we were informed the "Atacama Cherry" tables would have the finish we originally requested. We never received a tracking number the tables came in on July 19th. With no bases. Just table tops (pictures attached)This entire process of doing business with Affordable Seating LLC has been frustrating and very unprofessional to say the least. I been trying to arrange for pick up for over a week no even that process is frustrating as they have giving myself and my staff the run around. DO NOT DO BUSINESS WITH AFFORDABLE SEATING LLCBusiness response
08/01/2022
Attached is the email conversation between our company and the customer for the ******************** to review. Attached is also the Proof of Delivery for the table bases which was delivered on 7/28.
We understand that the customer is unhappy with the items received and we requested a picture of the tables packed on a pallet so we can pick them up. The customer also expressed that they would like the Outdoor Resin Reclaimed Wood table tops. In the attached email, it states once we pick up the table tops, we will be able to ship out the outdoor resin tops. To this date we have not received a picture of the pallet ready for pick up. As stated in the mutually agreed upon policy that if items are mistakenly sent to the customer, it is still their responsibility to pack them up on a pallet as that is the only way the items can be picked up.
Once we receive the merchandise, we can either refund the customer or provide them with the tables they are requesting.
Thank you
Customer response
08/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory on the condition the unwanted table tops are picked up immediately from address in attached emails.Additionally, the Outdoor Resin Reclaimed Wood table tops that we are compromising for need to be ship immediately. This transaction has been nothing out stressful and time consuming. We would like this resolved so both parties can move on amicably.
Sincerely,
*********************Initial Complaint
07/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I should have read BBB reviews before purchasing. Affordable Seating shipped us furniture damaged in their warehouse and then claims that it was the shippers fault. They are telling me I can buy a new piece, even though they never sent me a piece in good condition. Horrible customer service (weeks with no potential resolution) and meanwhile my venue has incomplete seating. Me buying another item to replace the broken one that they are trying to stick me with is not good business or a satisfactory resolution.Business response
07/18/2022
We cannot agree with the customer's complaint as we have attached pictures of the packed order before it was shipped to this response. As you can see, the items were packed securely and in perfect condition.
Attached is also the Proof of Delivery signed by the customer stating that the order was received in perfect condition and signed for it as such.
As far as we know, the booth could have been damaged on premises when it was unpacked, unloaded, or brought inside, we cannot know.
That being said we are offering to the customer a replacement at cost.
Thank you
Customer response
07/20/2022
Complaint: 17562989
I am rejecting this response because:1. we can't see any attachments.
2. we didn't hire the shipping company (if it happened during shipping)
3. we weren't even provided any of the shipping complaint/claim files that were claimed; and btw any accusation that the item was damaged on our end is ridiculous as we reported immediately upon opening the package.
4. the box was not damaged on arrival.
5. we didn't receive what we ordered
6. reading other complaints, this is clearly how Affordable Seating conducts business. They act like they care. They say they file a claim but don't really. They hire incompetent shipping companies. They don't honor normal business practices. How would anyone react to receiving a destroyed product in an undamaged box? Please show pictures of each piece not being damaged upon leaving. Even IF they are able to provide, please explain how the receiver should be responsible for a shipping company that they didn't hire.
Sincerely,
*************************Business response
07/28/2022
We can't see any attachments: The attachments were provided through he BBB platform. We can email you the pictures if you wish to see them.
We weren't even provided any of the shipping complaint/claim files that were claimed: Our company did file the claim, however the paperwork cannot be released due to confidential information on the claim. We have offered to the customer that we can withdraw our claim so they may file their own claim and be in charge of the process.
The box was not damaged on arrival: If the box was not damaged upon arrival, that is called concealed damage and is still damage that has been done during the shipping process which is out of Affordable Seatings control. Boxes shift and move when the carrier unloads the pallets and transfers them between trucks in different terminals.
We didn't receive what we ordered: The customer has never brought up their concern that they received an incorrect item, if they would provide us with sufficient evidence,we would assist them.Reading other complaints, this is clearly how Affordable Seating conducts business. They act like they care. They say they file a claim but don't really. They hire incompetent shipping companies.They don't honor normal business practices. How would anyone react to receiving a destroyed product in an undamaged box? Please show pictures of each piece not being damaged upon leaving. Even IF they are able to provide, please explain how the receiver should be responsible for a shipping company that they didn't hire:
We have thousands of customers each month, the number of complaints posted to the BBB are miniscule compared to the satisfied customers we have. It would not make sense for us to purposely ship damaged product to the customer. We are offering a replacement at cost, which means we would not be making any profit and if we would have purposely done that with every customer, it would not make business sense.
Our offer still stands to make the replacement at cost.Customer response
07/29/2022
Complaint: 17562989
I am rejecting this response because:1. Pictures provided are of closed boxes that look just like they did when we received them. Packing damaged goods and concealing the damage prior to shipping does not constitute damage during shipping. The picture provided may be part of our order but how do we know that is the broken item? Please provide proof that the item in the box is the broken item and that the item in the box is not "concealed damage".
2. I didn't receive what I ordered because I ordered black booths with straight kick covers. The one I received had curved kick covers.
3. The signature on the shipping receipt...there is nothing on that form that says the contents are in "perfect condition" as stated by Affordable Seating. We run a manufacturing facility that receives 100s of deliveries each month. Our facility doesn't or can't realistically open every delivery for inspection. This is the 1st time in 6 years of business that a vendor has sent us damaged goods and not rectified the situation with replacement of damaged goods. Blaming us for not opening every box on delivery is unreasonable. Blaming the shipping company is not unreasonable; however, holding us responsible for the actions of a shipping company hired by you is totally unreasonable as we would have employed a different shipper (ie. one we have a contract with).
4. You can talk about all your happy customers, but there is a reason you don't maintain a review system for your company. Paid advertising over quality customer service.
Sincerely,
*************************Initial Complaint
05/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We order $25 k worth of booths. When they were shipped, 1/3 of the booths were severely damaged and unusable. The bottom of them was almost crumbled and the vinyl was damaged. When we called there was not lead time to reship new ones and they did not offer to do that anyway. They told us via email to have them repaired and that they were submitting a claim to the shipping company where the damage occurred. They told me this would take 90 days approximately. I fixed the booths for 5k and when I contact them they only give me excuses and the runaround now 5 months later. They have changed their story multiple times but always that the money was not he way. They actual lied multiple times via email. I called the shipping company directly and they told me initially a claim was submitted but they NEVER submitted any documents required so the claim is on hold and not valid anymore. I sent them everything they asked for, including pictures of the damage, dimension of the booths, etc. They said they had everything they needed and as of January 15th, the claim was in process. This was all a lie and they continue to lie. So now I am out an additional 5k.Business response
05/27/2022
The order was damaged in transit by the carrier. When the order was delivered months ago we offered to pick up the damaged goods and fix them for the customer. The customer went ahead and fixed the items themselves and are currently using the products in their restaurants.
The customer filed a dispute with their credit card company and lost. We did file the claim as we indicated but the carrier didnt provide a final decision yet. We are in the business of selling furniture and keeping our customers happy. Why would we file the claim with the carrier and not notify the customer? I simply think there is a misunderstanding here. Once the carrier rules we will send you the check as told you previously.Initial Complaint
05/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We ordered 6 wood grain resin table tops Walnut color table size 24" x 30" = $336.00 1 Wood grain resin color walnut size 24 x 24 = $41.00 Round cast iron table base 42" bar ht base size 22" round - 42" high =$130.50 Foot Rest $37.50 My daughter-in-law has tried contacting them and they never call back - I have tried calling several times and sent numerous emails. No one replies or calls back. We want to return the table tops and receive a refund. Never used - still in the boxes. Table base was incorrect and could not be put together as the machined parts do not fit each other. No one replies or pays attention Order #********* originally ordered by *******************************, ************************, ************************************************************ on February 2, 2022 -Business response
05/23/2022
We are trying to assist the customer, however our emails are not being answered in regards to information that is necessary in order to find them a solution.
If they would like to do a return, that's fine, they may do a return per policy.
Customer response
05/23/2022
Complaint: 17217175
I am rejecting this response because: they have never tried to contact us either via email or phone call. We want to return the products but they have not provided us with instructions on how to do so.
Sincerely,
*******************************Business response
05/27/2022
Customer service has sent an email to the customer asking to clarify the issue for our QA Department. This way we can come up with the best solution possible for the customer.
If the customer is unable to answer the email so we can provide a solution, they may do a return per policy. More information about the process can be found in our Terms and Conditions or by request in email.
Thank you
Initial Complaint
05/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We ordered chairs from them for our new restaurant in 2020. We started to notice issues with the legs of most of them. From: ******************* [mailto:********************]Sent: Monday, November 1, 2021 8:54 PM To: Sales - Affordable Seating <********************************Business response
05/13/2022
The check has been mailed out to the customer. Thank you for your patience,Initial Complaint
05/11/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Company did not deliver the table tops ordered and paid for. Company did not deliver a section of a "wall bench" which was paid for.Business response
05/18/2022
Hello,
The customer was delivered exactly what was ordered. Additionally as items are assembled, they are considered accepted by the customer for acceptable use as they are no longer in a resalable condition.
Thank you,
Customer response
05/19/2022
Complaint: 17192705
I am rejecting this response because:The product delivered was NOT as ordered. The table tops are not correct and we did not receive an entire section of a wall bench as previously indicated. I have no reason to create issue where there would be none. As a restaurant, the furniture we order is integral to daily operations. We know what we ordered, ensured it was correct on the order form, but received nothing of the sort. The business dodging this issue is repugnant. Basically calling a dog a cat in order to ***** their responsibilities as a reputable business. Finally, after waiting four weeks for ALL stated orders to be delivered (on top of the 3 months for production), tearing apart our dining room floor in the process, just having tables was essential to our continued operations. NOT putting the WRONG tables into service is NOT an option for a small restaurant that is wholly dependent on their use simply to stay in business!! Affordable Seating should know this or they should simply get out of the restaurant furniture business. The BBB should put this pathetic business out of business especially given the monumental collection of similar complaints and experiences of my peers.
Sincerely,
***************************Business response
05/25/2022
We verified that the customer received what they ordered per the images they sent. The customer was comparing the tables to another type of tables from a different manufacturer. Furthermore, the customer emailed us pictures of products from different manufacturers.
Our intention was to pick up the tables and offer the customer a credit to choose a different table but the customer assembled the products and currently using them.Customer response
05/27/2022
Complaint: 17192705
I am rejecting this response because:Completely absurd once again. This is an unreputable business that flatly denies their responsibilities to provide product that WAS paid for. This is theft, pure and simple. Just because you provide a "shirt" does not make it THE shirt ordered and paid for. That is the issue here and to deny credit or responsibility due to the fact the buyer has NO choice but to put the WRONG product into service is also a farce. One cannot simply shut down ones business or a portion thereof after ************************************************************************************************ a timely manner. *********** also instructs you NOT to refuse delivery even if it is wrong or damaged. The tables in question were an integral function of ALL the product ordered. They will still function as a "table" even though they are not the style ordered and paid for. ***********'s assertions are again absurd and this process appears to be going nowhere. ************ should be shut down period and save a lot of other honest hard working business owners time, money, and anxiety.
Sincerely,
***************************
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Customer Complaints Summary
22 total complaints in the last 3 years.
5 complaints closed in the last 12 months.
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