Complaints

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After the devastating loss of our home due to fire, on March 30, 2020. Our insurance referred us to this company. Unlimited Fire Restoration, Inc. used their architect to move forward with the gut/rehab our home. During the rebuild, I had many conversations with the General Contractor about the center of my floors sloping, -hence (FOUNDATION WAS NOT CONSIDERED) inward to the center of my home. I Also, addressed whey they modified my walls, **********. to the slopping/foundation instead of fixing the DANGEROUS problem. They NEVER took my complaints into consideration and we were left with having to move back in before it was fixed because our insurance allotment for housing had been exhausted. After countless conversations with them, my insurance company and being ignored by the architect (after calling him countless times). Im having to fix this structural hazard and soon to be unlivable home with a cost out of pocket nearing $20,000 because of THEIR negligence. They have taken advantage of our humble family. They reassured, our family, to be at ease with our choice of hiring them. Unfortunately, it has been nothing but absolute disheartenment and we have been left with a nightmare to be relived.

  Business response

  04/08/2024

  Dear **************************************
  Thank you for reaching out to us. We understand your frustration and appreciate you bringing these concerns to our attention. We want to assure you that we take all customer concerns seriously and are committed to providing the best possible service. We have reviewed your policy and the details of your claim. Unfortunately,foundation repairs are typically not covered under standard fire insurance policies. This is because foundation issues are often considered pre-existing conditions or structural defects that are not directly related to the fire damage. We understand that this may be disappointing news, but we are unable to provide coverage for repairs that are not included in your policy. However,we are happy to discuss your options and provide any assistance we can within the scope of your coverage. 
  If you have any questions or would like to discuss your policy further, please do not hesitate to contact us. 
  
  Sincerely,
  
  *****************************
  Unlimited Fire Restoration, Inc.

   ************

  Customer response

  04/15/2024

  Complaint: 21531401
  
  I am rejecting this response because: Hello, I would like this case to be reopened. I was out of town on a family business. I just arrived back into the city, and I am not happy with their response. I would like the opportunity to respond to ******* email. I find it extremely inappropriate.
  
  Sincerely,
  
  ************************************; 

  Business response

  04/16/2024

  *****,
  
  Thank you for reaching out to us. We understand your frustration regarding the foundation issue. However, after carefully reviewing your policy, we regret to inform you that foundation repairs are not covered.We spoke to your insurance carrier the damage your claiming was not caused by fire loss. Insurance carrier will not cover any settlement or foundation issues.  We apologize for any inconvenience this may cause.
  
  If you have any further questions or need assistance with any other aspect of your claim. Please don't hesitate to let us know. Email address for us is *********************************** We're here to help!
  
  Best regards,
  
  *******************************
  
  

  Customer response

  04/16/2024

   
  Complaint: 21531401
  
  I am rejecting this response because:

  As my hired contractor to take care of the repairs to my home after the fire. It was your responsibility to bring to our attention. If there were any structural problems before you began to repair the home or any other problems you may have encountered as you gutted the home after the fire. How are you going to build on something that is not structurally sound? What type of business practices are you in? It is your job to make sure that everything is up to code, and if it is a problem, you are to bring it to your clients attention. However, this was never done and your contracting company built on something that was not up to code you built the walls and framework to compensate for the sinking floor. As I provided in the pictures before, you can clearly see that your company Took it upon themselves to continue the work without notifying your client. As you know, the fire department had to come to our house twice because the fire started again. There was a lot of water poured into our home to sustain the fire. Remember, it was a three houses on fire.  
  then our home was left boarded up for months before anybody ever got in here to start demolition. I also have photos of your company, going onto my crawlspace and repairing some of the boards so you clearly saw there was a problem, but chose to just repair certain boards and not the main beam to the house. Believe me, I wish I did not have to bring this to your attention in this manner, but this is for the safety of my family, and I know that my home is not structurally sound, and it is not not my fault. It is the fault of your company and the way you choose to practice. 
  

  All Im asking is that you to repair the damage that would have been repaired from the very beginning. 

  
  Sincerely,
  
  **************************************

• Initial Complaint

  08/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Unlimited fire restoration is asking me for more money than my insurance gave to do the repairs of my house, ******** monitors the money and they do not want to wait for the money to be release from the bank, so they put a lien to my property. And a lawyer called me asking for the money, is amount higher than what I have in the bank for them. I need help, with this abusive co. And they did many damages to my house not related to insurance claim .

  Business response

  08/10/2023

  Unlimited Fire Restoration, *** has completed the repairs at 100%.  We have passed all final inspections with the ***************.  ****************** has been to the house and deemed it to be 100% complete.  The homeowner is liviing in the house. The claim was over the limits on many items and Unlimited Fire Restoration, *** repaired items out of our pockets that were code related and required by the *************** and never asked the homeowner for any money.  The total amount of the job is $361,196.25 and to date Unlimited Fire Restoration, *** has received $224,464.32 which leaves a balance of $136,731.93 which is the amount that we have lien the property for.  The payment breakdown is as follows homeowner/mortgage company owes $54,492.68 and Allstate/******** owes $82,239.25.  I did send the insured and email today because we became aware of the payment she received from the mortgage company. We would like to get this resolved ASAP and have the lien removed from the property.   Please feel free to call me at ************.

   

  Customer response

  08/16/2023

   
  Complaint: 20446940
  
  I am rejecting this response because:

  The damages they did were the chimney was were bigger, than the ones they fix, and the frame of my widow bedroom is also holding from a small piece of wood, The door storm was put in with a small pieces of wood to make it even it is very unprofesional
  
  Sincerely,
  
  Custodia Bandera

  Business response

  08/21/2023

  In regard to the rejection of our response, our response was exactly what you had asked for which was an explanation of the funds which i gave you down to the *****.  The chimney liner was done to the code per the ***************.  The bedroom window and the storm door both have what you call shims "A shim is a thin and often tapered or wedged piece of material, used to fill small gaps or spaces between objects,Shims are typically used in order to support, adjust for better fit, or provide a level surface".  I hope this explanation helps.  Please feel free to contact the office at ************ with any further questions. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩