Complaints

• Initial Complaint

  10/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Company refused to provide information about car. Call are not returned. Lost out on another car as I waited for their call re my offer. No call came. Their internet assistant told me they still call. Nothing. Lost out on another good priced car. Besides this horrible bevaviour **** , **** were rude not to say discriminating . Jermermy s phone does apparently not make outbound calls. I expect a call from the corporate office.

  Business response

  10/31/2024

  Good Morning, Mr. **** *****. I have investigated your concerns and had our local Manager reach out to you to try to resolve.  You inquired on a 2023 Vehicle on 10/26/2024 asking for detailed information we where able to get you the info on 10/28/2024 unfortunately it was not to the time frame the you were excepting and for that we apologize and consider it pour loss. After speaking with you, *** ******* states you made us an offer below our advertised price and unfortunately, we are not able to meet your request we are more than happy to sell you the vehicle at our on line listed price but unfortunately we are not able to discount this unit any further. 

  We thank you for inquiry and hope to have an opportunity to earn you business in the future.

  Thank you

  Joe 

  
  

• Initial Complaint

  09/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 8/28/24 I was in Zeigler Chevrolet for a recall appointment. The sales person talked me into buying a new vehicle. The sales person also talked me into buying out my lease while I was there. After signing the paperwork I noticed they placed all kinds of products on the contracts that I didn't want. And also the trade in values on the two vehicles traded in did not reflect what I wast told. I spoke with *** the general manager and he said he will rewrote the contract and took off the product. We noticed that when removing the one product on the Trax, he added that to the sale price and when we asked why he added that to the sale price, he said he was trying to give us a free product. We pointed out that it was already in the price of the car before he tried adding it back in. When asked about the trade in values he would not honor what the sales person had portrayed. We told him that we would rather just do the one trade since he wouldn't honor the other trade value that we would just do one trade. *** said no he won't rewrite the contract if we took the other car off. Well I have now got a letter from a bank stating I owe a payment that doesn't reflect the correct contract amount. I have tried reaching out to *** with no response.

  Business response

  09/25/2024

  The customer purchased a vehicle without his wife present.  She was not happy about the terms he agreed to, including some of the extra packages he purchased.  The customer and his wife were invited to sit down together with a sales manager and the parties worked through the transactions and cancelled some of the packages previously purchased.  The customers left indicating that they were satisfied that their complaint had been resolved.

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *********** were sold & financed a 2014 Chevrolet Camaro on 5/15/2023 and they knowingly falsified our income and employer information on the application in order to be financed on a vehicle we had no buisness buying. I have all of the documents that indicate I was on SSI for 6 years, making $1,640/ mo which was never ever true and I have never ever been on Social Security. My husband is in SSDI, and at the time his income was only $1,621/mo not $1,641/mo and he was on in much longer than the 3 years indicated on the application. At the time of purchase, I did not have any income as my short term disability benefits had ended and was waiting for my unemployment. The dealership should never have allowed the salesman to falsify our income in order to make the sale, where now since I never had the income to begin with, our car was repossessed and our credit has been ruined. This is fraud and the dealership needs to hold accountability for what they did and make it right by letting us out of this vehicle and returning all of the $$ we paid into the car for purchase as well as to ****************** so we can get into a car we can afford. We were taken advantage of by a greedy salesman and when I previously attempted to resolve with the dealership, they coincidentally couldn't locate my information. Next steps will be a report with the *** if this is not taken care of.

  Business response

  09/19/2024

  Ms. ******* you're accusing the dealership of falsifying your income when you provided with your complaint a copy of your credit application signed in two different places by YOU.  Customers complete the credit application, not the salesperson.  They are signed by the customers verifying that all information provided is accurate.  Furthermore, you owned the vehicle for over a year and made no complaints during that time and made no efforts to sell the vehicle back to the dealership or trade it in for something you deemed more affordable.  It wasn't until the vehicle was repossessed that you suddenly want to blame the dealership for your misrepresentations on the credit application that you completed and signed. It's ironic that you use the word "accountability" in your complaint.  

  Customer response

  09/20/2024

   
  Complaint: 22292048
  
  I am rejecting this response because: We did not provide income verification documents to verify ever confirm the falsified employment information. I did not fill out the incorrect income information that falsified my information that stated I was on social security for 6 years making *****/ mo when the salesman knew I had no income. I have been trying to explain this to ******** since we purchased the vehicle but was instructed that it was the dealership who had my application information that was submitted for financing. My vehicle was repossessed due to the fact that we were never in a position to pay so much per month due to insufficient income. The salesman kept asking what he should put down as my income and I kept insisting that my only income verification I had was my prior short term disability benefits. I have never ever been on social security and I have all of the proof I need that you have committed fraud when financing us this vehicle. 
  
  Sincerely,
  
  ********* ******

  Business response

  09/25/2024

  Ms. ******* you are blaming the dealership for selling you a vehicle you say you couldn't afford.  Only you can make financial decisions for yourself.  If you couldn't afford the vehicle, you should have selected a vehicle that you could afford.  That is not the dealership's fault.  Would it be ********** fault if you didn't have cash for a value meal, and they let you put it on your credit card?  You provided the credit application with your complaint that you signed.  It's your responsibility to make sure that all information on the credit application is correct.  You knew the price of the vehicle and the terms of the financing before you finalized the purchase.  

  Customer response

  09/25/2024

   
  Complaint: 22292048
  
  I am rejecting this response because:

  A credit application is not an income verification and we certainly never provided that information. We did call shortly after purchase but was informed not to come in over fear the salesman would be fired for misrepresentation of our income. We were told to sign and he would take care of the top portion, which is full of fraudulent income information which has been doubled. We were never shown the information that was input by your company after we signed. We were only informed that due to my credit being higher, they would use my husband income and my name, however you used my husband's income and my false income that stated I received SSI for 6 years when I never had this income to my name. Please explain how this is not fraud??

  
  Sincerely,
  
  ********* ******

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a pre-owned 2018 Dodge Journey from Zeigler Chevrolet Schaumburg on 7/5/2024. The salesman *********************************** provided me misleading information regarding the car that he sold me. The car appears to have mechanical problems (vibration and noise in the transmission). I brought the car into the dealer for service on 7/11/2024 and was informed that it was a factory problem. I was not provided next steps or a solution from the dealer on how to fix this problem. This is a "lemon" car and the salesman and dealer are refusing to acknowledge any responsibility. Also, ***** did not properly explain to me that my interest rate will be *****% and that this will add an additional $9,711.58 to the amount that I financed for the car. This brought the vehicle total to $32,538.88 which was more than what I had agreed to pay for the pre-owned vehicle.

  Business response

  08/07/2024

  When **************** brought her vehicle back to the dealership for service on July 11th, the service department informed her that a Dodge dealership may be better equipped to address her concerns.  A ***** dealership does not have the advanced computer integration systems for servicing Dodge vehicles that a Dodge dealership would have.  The dealership offered to facilitate that for her, but she declined.  Since receiving this complaint, the dealership has tried to contact her several times to no avail.  The dealership cannot help her with any service concerns if she won't let them.  

  As for her interest rate, amount financed, and total cost of her loan - these were all properly and adequately disclosed to her before she purchased the vehicle.  Please review the first page of your retail installment contract.  The dealership is more than happy to walk her through the numbers again.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We visited ******* Chevrolet on May 20, 2024 after viewing a pre-owned 2022 Chevrolet Tahoe on their website, listed for $52,971. When we arrived we looked over the vehicle and were told by the used car manager that the certified pre-owner (***) warranty was left off the list price of the vehicle in order to offer customers flexibility in whether they did or didnt want to add it. He stated the cost was $4,800 but there was a bit of wiggle room in that. After verbally agreeing to the full list price after attempted negotiations, we were told to fill out the loan application at the salesmans desk. After getting to the end of the application we realized we hadnt received a sales contract confirming the typical dealer fees, so went up to the salesman who said he would bring it over momentarily. They brought the contract over, at which point the used car manager stated the *** warranty was required to purchase the vehicle, it was not optional nor could its cost be reduced. We responded saying it was misleading and felt like a scam to advertise the vehicles price online for $4,800 less than the true out-the-door price (he acknowledged the subject required warranty is not listed under the price details on the online advertisement), which in his own words he specifically both agreed with and said due to the practice he likely would not stay at that dealership for much longer. After this we walked out and did not purchase the vehicle. We also believe they withheld the contract intentionally in hopes that we would have already submitted our credit application before receiving it, making it less likely we would back out of the deal. Here is the link to the vehicle, if its still available at the time of this complaint review: ******************************************************************************************************************************

  Business response

  05/22/2024

  There was a misunderstanding between ************** and the sales staff.  The sales staff believed that he wanted the vehicle to be CPO certified, which was not available at the advertised price.  It turns out that ************** did not want the vehicle certified.  The parties realized the misunderstanding and have since rectified the situation.  ************** came back to the dealership and purchased the vehicle for the advertised price.  

  Customer response

  05/23/2024

   
  Complaint: 21739083
  
  I am rejecting this response because:

  That response implies we had misinformation on our side, when we were clear from the start we werent interested in the *** warranty. They were clear it was required to purchase the vehicle at the time, and the fact that the used car manager in his own words admitted it was essentially a scam and didnt plan on being there much longer than the month he had been told us this was not the first time he had seen that practice done. We knew the vehicle was only listed as *** ready, as I mentioned/showed in the first message here with screenshots of the online advertisement. 

  The above all being said, the next day a customer service rep reached out to us and offered the vehicle without the warranty, or with it (at a discount to the $4,800) and we did decide to purchase the vehicle with the discounted *** warranty, which was our choice. The day we went in to make the purchase everyone was pleasant to work with and we actually had a great experience. I cant say whether the first day was an off day for everyone there or if our public reviews and this complaint are what presumable put an end to unethical business practices, but either way our situation was resolved. 

  
  Sincerely,
  
  *********************

  Business response

  05/30/2024

  We will obviously agree to disagree as to what transpired with your initial visit, but by your own admission, your complaint was taken care of.  There's no need to reject the response as your complaint was resolved.

  Customer response

  05/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would still be wary of business practices conducted at this dealership, but am fine closing this case. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have been dealing with a lemon car that the business sold me in June of last year. Finally the repurchase has been processed, yet there is still owed money. I was barely able to use the car. Therefore, I find it fair for the business who sold me the car to make up the difference. I have dedicated time, money and tears to a resolution, and still I am asking for help.

  Business response

  05/06/2024

  The customer's issue is between her and the manufacturer (**).  Zeigler has done everything in its power to assist the customer.  Ultimately, she and ** agreed to a manufacturer buyback.  Unfortunately, Zeigler as the dealership, is just the middleman in this situation with no control over the terms or the timing.  The ** packet was just received at Zeigler today, so the dealership will be in touch with the customer soon to complete the buy back.  

• Initial Complaint

  02/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Thursday 2/15/2024. I visited Zeigler ***** dealership on ************** Schaumburg **.. I was interested in purchasing a car they had for sale 2021 *** X4 for XDrive 30I for ******. This vehicle was advertised on the internet as ready to be purchased, the car had dents and scratches like the car had been in an accident when I arrived to test drive it . The sales associate Daler then showed me a 2019 *** X4 that was for purchase for around ******. When I saw the vehicle I noticed the driver side headlight had moisture in it meaning water was getting inside the headlight. I told him that they would have to fix that in order for me to purchase the car. My financing was through the Chicago ************************* I had been approved , showed the sales associate the Lenders business card. The associate started talking to me about fraud!!! Stating the checks from credit unions had been fraudulent. I immediately got offended he was talking to me like I was trying to commit fraud. He then said they wanted me to finance through them make a payment and then refinance. Another associate came to the desk trying to tell me that they do not take 3rd party checks. I was profiled because Im African American Ive never had this horrible experience before this was very embarrassing and I would never refer them or buy anything from this dealership again.

  Business response

  02/20/2024

  There was a misunderstanding between what the salesperson was attempting to tell the customer versus what the customer perceived.  The dealership will accept a check from Chicago ************************* but it cannot process the transaction until the check has cleared because Chicago ************************ is not one of Zeigler's approved lenders with whom it has a long-standing relationship.  Unfortunately, there has been a significant rise in fraudulent transactions, many of which are using small credit union checks as financing for the vehicles.  Zeigler assures the customer that her race has absolutely nothing to do with the miscommunication.  Zeigler's management team has reached out to **************, and it is believed that this matter has been resolved to her satisfaction.  

• Initial Complaint

  01/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  12/12/23 this was a very preparatory transaction that everyone should know about so they can not do buiness with hem ever. I went into Zeigler to make a purchase of a used car. From the start the Sales man demeanor changed when he found out that I was wanting a used car. From there I test drove the car I wanted to purchase. I didn't get any information about the car from the sales man during my test drive. When getting back I wanted to negotiate a price based off of a similar car i seen at another dealer for cheeper. When I brought it up he shook his head and said the price is what it is. I should have left then. The Sales man pulled out a small half folded piece of paper that says options at the top. He was showing this to us saying that all of this is included which was over $6k extra. I expressed that i didn't want any of it. He said well its already included. I said then why does it say options? he didn't have an answer for me other than it was included. I brought my mom with me to help me co sign on the car. We decided to put $9k down and $500 for my trade in. It was a car listed for $18k but when all was said and done we needed a loan for $24k. I did not find out that what should have been my car it was all listed under my moms name and that I was a co signer for her. Should have been the other way around. At singing non of that was explained to us. I didn't know who my loan was though until a few days before my payment was due. That is when I found out that the loan is in my moms name. I could keep going with how bad my experience was. I Contacted the states attorney with all this information and will be considering contacting a lawyer about all the deceiving practices done during my purchase. Felt discriminate against because both myself and my mother are women trying to buy a car. Felt that I needed a have a male with me to help make this purchase where that shouldn't exist at all. I should feel comfortable going anywhere and make a purchase of any size.

  Business response

  01/16/2024

  The customer was invited to sit down and discuss their complaint and go over all paperwork again to ensure the purchase terms were exactly as had been discussed.  The customer accepted the invitation and all concerns were addressed.  

• Initial Complaint

  12/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  On December 15th 2023 I brought a car from Zeigler Chevrolet and the experience was the worse ever! They posted a price of a 2017 Cadillac xt5 for ***** after the process was totally done they sent the bank my loan info with the taxes and everything all included then change the price of the vehicle to the price they switched it to then price that included taxes and all then submitted that to the so the bank now has doubled charged me for taxes cause they switched the initial price right when they re submitted my info so a 22k vehicle is now a 32k vehicle! Plus the warranty coverage is a total scam! It's a warranty package they made up that you can only take to their dealership and they tell you that you can take it anywhere! They lie and deceive alot of people! If you just look at the bad reviews my story is similar to many! They need to be prosecuted!

  Business response

  12/28/2023

  A member of the management team has already reached out to the customer to discuss his concerns.  The dealership does not sell service contract products that are only able to be used at the dealership.  The customer was given incorrect information from another dealership.  

  Customer response

  12/28/2023

   
  Complaint: 21055241
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer response

  12/28/2023

  I did not receive a clear explanation on what happened during this process and have to personally go in and figure this out. So my complaint is not resolved. 

  Business response

  01/02/2024

  As previously explained, the customer received incorrect information by a different dealership.  The customer was contacted by management to answer his questions and he was invited to come back to the dealership for additional explanations if necessary.  This matter has been resolved by the dealership.  

  Customer response

  01/02/2024

   
  Complaint: 21055241
  
  I am rejecting this response because: This issue has not been resolved!! I went into the dealership to cancel ************ and I have yet to receive my refund! So no this issue is FAR from being resolved! They returned ALL of my money then it will be till then this is still an ongoing issue

  
  
  Sincerely,
  
  *********************

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear Attorney, General *****, I am writing to bring to your attention a concerning matter involving deceptive practices by ******* Chevrolet, located at ************************************************************. My experience with this dealership has raised serious concerns regarding the lack of transparency in their business dealings. On 11/4/2023, I purchased a **** ***** Trax from ******* Chevrolet, and during the transaction, I discovered a significant omission on the purchase agreement. I put a $7,000 down payment in cash when I purchased the vehicle, but because I wasnt planning on buying the car that day, I didnt bring in my trade-in. My salesperson ********************* told me he would include my trade-in ****** Rogue in my deal without looking at it because I provided my cars insurance with VIN information. However, when they pulled my credit and got me into finance, the paperwork didnt include the trade-in. The salesman assured me they would pick up my trade-in from my house. The next few days they kept calling me and asking me to come back in because they explained they couldnt complete the transaction due to an open safety recall on the Trax, they sold me. I had no idea there was any such problem because it was never disclosed to me prior to taking delivery. They told me technically they werent supposed to deliver the car to me until it was completed. When I brought the Trax back in on 11/13/2023 to complete the recall, I asked *********** again if my trade-in was included in my purchase and he said yes. However, I didnt get any form or copy of confirmation, because the finance manager said it was included on the thumb drive, they gave me. (Remaining letter is attached below)

  Business response

  11/15/2023

  This is a simple case of buyer's remorse.  The customer executed numerous documents very clearly breaking out the purchase price and terms of the vehicle. Shortly after the purchase, she claimed that the deal wasn't what she thought it was and returned the vehicle, dropping off the keys without explanation.  The dealership contacted the customer and she said she wanted the transaction unwound.  The dealership agreed to unwind the transaction and asked her to come in to sign off acknowledging that she was cancelling the purchase and pickup her down payment check.  The customer became hostile and threatened legal action.  The dealership has offered her exactly what she wants - to cancel the whole transaction.  But, in order to do that, she has to sign off canceling the transaction - otherwise she owns the car.  She needs to come in to sign the cancellation and pickup her down payment and this matter will be resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩