Complaints

• Initial Complaint

  08/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Zeigler Chevrolet schaumburg Charged me $ ****** for ******** LIC plate , ( actually IT was supposed to be $229.00) . They said its ******** fee and they have no control on it. Talked to the person sold the vehicle but no settlement made . They Over charged $687.00 and its a scam . I already paid ****** DOC fee . . Please look in to this matter so that it won't happens to any one else and

  Business response

  08/29/2023

  Good afternoon,

  As was explained to the customer, ********************** uses a third party title company for out-of-state titles (like most dealers do).  The estimated fees are calculated by the third-party title company (in this case, that's ATC).  If there is a difference, the customer will either be billed for the additional funds needed, or will receive a refund check for any overpayment.  Title processing fees are not the same thing as a document fee.  The customer did not supply a proper insurance document in a timely fashion, causing a delay in title processing, which may result in late fees charged by the ******** Secretary of State.  We should know within in the next week if the customer is going to receive a refund, and if so, how much.  

  Thank you

  Customer response

  08/30/2023

   
  Complaint: 20455854
  
  I am rejecting this response because:I was over charged $687.00 . I was told it was the Michigan Secretory of state charge. Now they are coming up with $ 400 refund and I reject .  I offered to do paper work by my self , but they said it is not possible because it is a out of state purchase . SOS said it is not true .I am not asking  any other  compensation other than over changed (scammed ) $687 . Sincerely/ ***********************
  
  ***********************

  Business response

  09/06/2023

  You cannot do your own paperwork and be responsible for title processing when there is a lienholder on the title.  

  Customer response

  09/08/2023

   
  Complaint: 20455854
  
  I am rejecting this response because:Hi, Zeigler trying to settle this issue by sending $477.00 check instead of $687 .00 . I was told ,it was the state processing fee . Now they saying it was the fee for out sourcing which I didn't asked for  or they didn't told us . They told " I can not pay direct which is a lie . I already confirmed it from SOS. It is a pure scam and I think I am not the only victim .So I request Zeigler to pay me the Balance of the money $210 .00 . Sincerely,
  
  ***********************

• Initial Complaint

  03/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The experience started off great, my salesman ******* was a great guy. I am a mechanic myself and finally found a car that I was looking for, at what would seemed to be a reasonable price. Of course not everything can be perfect with a used car, thats why my father and I asked plenty of questions regarding the vehicles status and if there was damage or not. ******* assured me that his best technician was working hard to make sure the vehicle was ok and that our concerns were addressed. We asked if the brakes needed to be replaced, we asked if the alignment could be corrected as it was pulling to the right, we asked if the fluids are ok and i asked if the fuel filter was recently changed, and we asked if there was any damage to the vehicle. ******* told us his service technician said the brakes are fine! 5mm front and 5mm rear! ******* told us he watched his tech align the vehicle, he also told us he was waiting for ********** parts to come in from the dealer because i showed concern with the oil ratings, as diesel oil has to be very specific to not damage the **** He was adamant that anything that needed to be repaired or replaced would be addressed promptly an taken care of before the sale. Unfortunately i should have been smarter for thinking a dealer would practice what they preach. Upon further inspection, after taking the wheels off, checking under the hood, and undercarriage of the car, it was easily seen that everything they said was a blatant lie. They would rather commit Fraud then be honest people, which really ****** me off. When the brakes were inspected the rear pads were at 2mm not 5mm which means they never even checked them and they should have been replaced. The alignment numbers show that they did not correct vehicle toe like they said they did. After pulling the oil filter it showed STP which is from autozone and not oem like the said. The fuel filter was not changed like stated. And even the underbody had damage they did not tell us about

  Business response

  03/30/2023

  We are sorry to hear that your customer experience was anything less than excellent.  We have had our management team reach out to you multiple times to discuss any issues you may have, but you have not returned the phone calls.  Please call Vice ********** *** St. ******* at ************.  

• Initial Complaint

  02/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new truck from this dealership on December 14,2022. During my transaction I was sold an extended warranty for $2,589.00. I contacted the finance director the next day to cancel the warranty because it was not the price that I was quoted. I voiced my concerns to him after calling several time and him finally returning a message. I was sent a cancellation form which I promptly filled out and sent back. to the finance manager ***** who sent it to me. I contacted the warranty company to verify it was sent in by *****, the finance manager, and that it had been cancelled. I was told it was and that a refund would be issued. I have attempted to contact ***** several time and he ignored my attempts to contact him via email and phone. I only got a response from him once I mentioned that I would contact the BBB. He said he would check and have an answer for me the next day. It has been a few days, I have attempted to contact him again with no response back. I would like my refund of $2,589 or information on where it is as promise by the finance director *****. This dealership has terrible customer service and has not helped with my problem.

  Business response

  02/02/2023

  Zeigler issued the check promptly and mailed the check to the customer's lender on January 10th.  Please see the attached check copy. 

• Initial Complaint

  09/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I decided to trade in my 2018 Chrysler 300 with ***** miles on it for a pickup truck I searched several websites I came across a truck on carguru that ******* Chevrolet in Schaumburg ******** was advertising for $32,000 I called the number to make an appointment to come in to take a look at the truck I was directed to a sales representative by the name of ***************** me and ***************** looked at the *********** decided to purchase the truck we proceeded to do the paperwork and as we were doing the paperwork I told ***************** that I had a 2018 Chrysler 300 with ****** miles on it along with ***** cash down payment and before I went to the dealership I had looked up the value of my Chrysler 300 which was totally $16,500 which I also stated that too ***************** ,***************** then proceeded to tell me that since I had an open loan on the Chrysler that he will have to combine both of the vehicles together which total $57,332.85 ***************** said after they pay the car off that the remaining of the balance would go towards the truck which was $5,500 however I called to see when were they going to pay off the car because the $16,500 haven't came off on my original bill of $57,332.85 but they told me that ***************** was out to lunch and he will call me back so I proceeded to call the finance company to see if they paid off the loan the gentleman I spoke to informed me that they paid off the loan for the truck in the amount of $57,332.85 and if I have any questions to call the dealership which I called back and continue to get the same response someone will call you back I haven't spoken to anyone as of this day so I'm reaching out to you all for assistance to resolve this problem I feel as though I've been misled I also have three different contracts within the original contract that I didn't sign for nor did I ask for and I'm being charge $6,000 for a warranty that I don't have I found that out because I took my truck to get the back brakes done and was told it would be$429.95 .

  Business response

  09/26/2022

  **************** purchased a pre-owned RAM **** from Zeigler Chevrolet on October 23rd of 2021. After reviewing her complaint and her deal, we found that the truck was sold with new brakes done during the inspection. The service contract she purchased at the time of sale is valid and active, however this is a service contract for repair on the vehicle not maintenance items such as brakes. Zeigler's management has reached out to **************** at the number provided, and left messages with someone she resides with in effort to set a time to discuss any other issues or concerns she may have.

  Customer response

  12/06/2022

   
  Complaint: 18047908
  
  I am rejecting this response because:
  

  12/05/22 I ********************* reject this response, the dealership haven't mention the real reason why I filed the complaint I filed the complaint because I was overcharged for the truck and the dealership also took my car and added the remaining balance on to the new finance company i also was charged $6,000 for a warranty that I never signed for. When  I got the car the man told me the warranty was going to be an extra $20 with each payment not **** on top of that I went to two of their dealerships they said we do not even have an active warranty  and for these reasons that's why I reject their response and I would like this case reopen thank you

  
  

   Sincerely,
  
  *********************

  Business response

  12/07/2022

  **************** is now questioning her transaction paperwork.  It appears she may not understand how her pre-existing vehicle loan was handled in the transaction on her new truck.  Zeigler has already offered and made several attempts to go over her paperwork with her and address any concerns she may have.  She has not taken Zeigler up on its offer or returned its phone calls.  Zeigler's management team remains ready and willing to discuss her concerns.  

  Customer response

  12/14/2022

   
  Complaint: 18047908
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Poor ***************** Salesperson lacks knowledge on products on the lot and refuses to look up information when customers ask. Instead made up responses are supposed to sufficient. Representative AL called me rude, disgruntled and hung up the phone when asked a question for clarification. Unable to get a GM to discuss concerns and was given a headquarters number ************. What ever happened to good old customer service especially when you are making them money. So disappointed. This company does not deal well with customers complaints. Its been 2 months and Im still waiting to have my registration. Also my WeOwe was never honored to have car detailed because of lack of staffing.

  Business response

  08/30/2022

  The customer has been contacted regarding some additional documents needed to finish processing the registration.  The customer should contact ****, the service director, to schedule her detailing.  

• Initial Complaint

  07/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The Car dealership removed parts from my newly bought vehicle during Lojack installation. After making a complaint, the dealership denied that those parts were missing.After providing proof that the parts were missing the dealership said that they would order the replacement parts. Which they never did. This went on to happen again.I still have not received the parts from the dealership.

  Business response

  07/25/2022

  The customer is not missing any parts.  The customer stated that he was missing a part; Zeigler offered to order the part for him.  Upon further information and inquiry, it was discovered that the customer is not missing any parts.  Please see attachments.  

• Initial Complaint

  07/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They added fees ***** more than sticker price added all kinds of numbers ..and the tax did not even match correct. They gouged people and me I did not notice this....Sale man said also that is what that car goes for ..That is not the sticker was about *****.. they added ***** to it not good place to shop for cars .. I did trade in of **** and **** down ,,I did not notice that final price was on top of page 2 and the tax i Seen he point out was on right side and then I saw my trade in value I thought all was good .. I did not notice all final numbers till to late when i was home .. I then research on yelp lots of other people have same problem all I like is a fair price not ***** over sticker .. hope i can get help.. This was my first time to buy a new car i do have documents if needed .. I think also they scamming on the taxes also

  Business response

  07/21/2022

  ********************** may have initially misunderstood some of the terms of his purchase and what he received with this vehicle.  After coming back to the dealership and sitting down with management to go through the transaction documents again, the parties reached a satisfactory resolution.  Zeigler believes this matter to be fully resolved.  

• Initial Complaint

  06/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was searching for a used car. I got pre-approved through ************ I found my car on Zeigler Chevrolet in Schaumburg, IL the car was a 2019 QX80 listed at $******. I sent Zeigler the preapproval and was immediately contacted by them to come in. When I got there the Sales Associate ********************* worked with me. He took all my information then ask to run my credit. I told him I was already approved through ************ He said it was to put the car through *********** website. He raised the sales price to $56,000 instead of the listed price of $******,00 In addition my trade in appraised at $8,790 through ***** Blue book. They came with a trade in value of only $5,000. Zeigler false advertised and refused to honor what they posted. ****** sales price with approx $4,800 tax and approx $3000 for title and plates minus my trade in of $5000.00 puts me at $50,050 and not $56,984.87 submitted to ************

  Business response

  06/29/2022

  Dear Ms. ******************** you for visiting Zeigler Chevrolet to see a vehicle we had for sale. After attempting to procure your financing we were unable to get a loan at this time. The pre-approval you had from Cap one had several stipulations that made it difficult for us to acquire a loan for you.
   The vehicle is for still for sale at the advertised price if you would like to procure your own financing or pay cash for the vehicle.
  We apologize for the trouble and inconvenience this may have caused you and hope we can do business with you in the future.
  
  Thank you

  Customer response

  06/30/2022

   
  Complaint: 17496928
  
  I am rejecting this response because:  The amount listed to **************** base was $56000 my pre-approval was for $55000.  Even with taxes title ect and my trade in of $5000.00.  The loan should have been listed at $51,000.00 and it would have been approved.
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2019 Chevrolet Suburban LT from Zeigler Chevrolet in *********** ******** about 6-7 months ago and the transmission went out. The service department had my truck for two weeks without a loaner. I was off work for two weeks without pay and threat of losing my job. Got the truck back and transmission was still slipping and they said they have no 6-7 passenger loaner vehicle available for the work that I do available. My truck is under warranty and theres no way my transmission should have been going out at that time, Im paying too much for the vehicle. Even though it went out because it is mechanical, I shouldve had the option of a loaner to get to work now Im being Threatened of losing my and money to pay my bills. I left messages with managers and no one responds. My name is ******************* phone number is ************, email address ********************* Please contact me as soon as possible. As I was writing this complaint a manager called and tried to offer me a Chevrolet terrain and there is nothing I can do with that vehicle. I purchased a suburban for that purpose. Either they fix my vehicle correctly, pay for my missed days work or replace my vehicle and pay for my missed days of work which is $500 or more daily. Thank you for your time and consideration.

  Business response

  06/28/2022

  It's unfortunate that the customer is experiencing mechanical issues with his used vehicle.  That said, those mechanical issues are not attributable in any way to Zeigler.  Zeigler does its best to complete repairs as quickly as possible, but it is at the mercy of parts availability and technician availability.  Zeigler tries to accommodate courtesy loaner requests from customers; however, customers do not have a right to a free loaner vehicle - it's a courtesy, if available.  ************ seems to be under the mistaken belief that he is entitled to a similar replacement vehicle, which is simply not the case.  When a loaner vehicle became available, ************ declined it because it was not a 7 passenger vehicle.  

  Zeigler is committed to servicing **************** vehicle as quickly as it can.

  Customer response

  07/01/2022

   
  Complaint: 17475867
  
  I am rejecting this response because:I just bought the vehicle from them about 5-6 months ago no way the transmission should have gone out that quick, even so instead of replacing the transmission they went the cheapest way by trying to replace parts and I was out of work for two weeks. Got the vehicle back then 1 and a half weeks later same problem. Now they say they are going to replace it and I have to be off work another two weeks because of their poor mechanic repair failure. I pay $940.00 monthly and couldnt even drive it for a month, off work and cant pay my bills because of their negligence.
  
  Sincerely,
  
  *******************

  Business response

  07/11/2022

  Zeigler does not control a manufacturer warranty or coverage.  To the extent the customer has a problem with warranty coverage or approval for repairs, the customer needs to complain to the manufacturer.  

  Customer response

  07/12/2022

   
  Complaint: 17475867
  
  I am rejecting this response because:My SUV was taken to their repair shop the first time and they so called repaired the transmission instead of replacement the first time also stated by the person in charge of repairs. He told me that out of his own mouth. I got the truck back and a week in a half later the transmission was worse off than the first time. Now they had my truck for two weeks and still havent started working on the transmission stating waiting on approval when it should have been replaced from day one. They offered me a loaner that wasnt large enough for my needs. I have family trips already planned and paid for that requires a large SUV, work and other things. Im being punished because ************** did get me a rental, but I had to pay for it $2732.00 and it takes them 3 to 6 weeks to reimburse me. I could only afford 2 weeks and now Im back in the same situation before and truck still not repaired.
  
  Sincerely,
  
  *******************

• Initial Complaint

  05/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 2015 infinite q 50 I noticed there's an issue with the driver's side bumper. That was like when I got the car home from the dealership. I also noticed that when I went over a speed bump the rear view mirror fell off. I called the dealership and spoke with someone in the service department. They said I need to talk to the salesman. I sent an email to **** the salesman explaining what's going on. He said that they sold the car as is. I was told when we got the car that I had a bumper to bumper warranty on it. I Never Received the Paperwork that we signed for the car. I was told they would mail it. Please help me get this issue resolved to have them fix the minor issues. Thank you

  Business response

  06/02/2022

  Zeigler's management team reached out to the customer and set an appointment for June 8th at 9:00 AM to discuss her complaint and address her issues.  

  Customer response

  06/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

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