Complaints

• Initial Complaint

  12/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A service Bulletin was issued by **** re: front and rear cross-member corrosion. On the previous oil change and multi-point inspection (4/21/22), no recommendations or notes were made of any corrosion on these parts/pieces. The oil was changed and the car was serviced on 12/28/22. The service department wrote on the service ticket: "subframe has a large hole in it and is rotting out...please replace ASAP - safety issue!!!!"I believe the service department is either: 1. not performing the proper multi-point inspections during oil changes, and/or 2. not relaying the proper safety concerns to the car owner/service coordinator and/or 3. overlooking safety bulletins issued from the automobile manufacturer.Service bulletin states, "Any perforation/rust through of either suspension crossmember, regardless of hole size or area affected, will require crossmember replacement."

  

  Business response

  12/29/2022

  Customer is contacting Corporate to get this resolved. There was not a hole in the crossmember on the previous visit 8 months prior.

  Customer response

  12/29/2022

   
  Complaint: 18652215
  
  I am rejecting this response because:

  Corporate has recorded the complaint, but there is nothing to be done through corporate.  Corporate says I need to contact the local dealer for remedy.

  I took the vehicle to a different area Dodge dealership - in their opinion, the time associated between oil changes, as well as the weather and driving amount, would not align with the rust present on the subframe.  

  I further took it to an area mechanic/body shop who said similar.

  I believe my original complaint still stands, and has not been addressed by Bettenhausen Dodge.

  
  Sincerely,
  
  *************************

  

  Business response

  01/06/2023

  The warrant extension expired in August of 2020. Even if the hole was starting to form on the previous 2 visits it would not have been covered. We will help out on the price if the customer choses to repair it.

  Customer response

  01/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

  I have been quoted by a local body shop/mechanic for repairs to the subframe for $148 for the work.  A paid invoice has been attached here.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, After recovering my car from a carjacking. I had the car towed to Bettenhausen service because my Mopar vehicle warranty requires that it be serviced at a Mopar shop. I believed that I was leaving my car in capable hands. Over 65 days, there was 18 independent trips, dozens of phone calls and returning my car back to the service center four times to repair the repairs. I only have a new car key and no radio for my troubles. The service center refused to:-accept calls from my insurance company. -communicate whatsoever with the insurance company. (Despite being informed time and again that the phone call would only take five seconds, and is a simple yes or no question as to whether the car is still being serviced) *Note: This lack of communication meant that my insurance could not authorize an extension of my rental car, resulting in an additional $300 cost to myself.-refused to use the fax machine when inspections led to change orders in the car. Resulting in an $800 additional charge.-refused to competently use email to communicate with anyone involved.-refused to admit that they could not replace my radio Miraculously managed to improperly install the following: -brakes and rotors. My rotors nearly caught fire and after further repairs, finally replaced the newly damaged rotors. As if I couldnt see the grooves in the metal. Also pretty sure that after failing to decompress my calipers twice, those are now damaged as well. -Driver side window motor replacements. The original passenger side window sounds better than the replacement driver side window, and operates faster. -misaligned my wheels. Though they dispute that. I can provide documentation from the body shop that proves they didnt.The service center refused to refund me for the labor on my radio and alignment. Instead, they would only offer shop credit. I do not want to return my car to this shop.

  

  Business response

  10/26/2022

  My Service Director and myself are in contact with the customer to get this resolved.

• Initial Complaint

  08/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Warranty Issue, loss of trade in value due to prior damage, poor customer service. ********************************************* damaged my 2012 Ram **** while performing a recall repair on the truck. Where the accident happened and who was driving my vehicle was never told to me. An ********************* report was never obtained, this was an oversite by the driver of my vehicle and Bettehausen Dodge management . $4400.00 of damage was done on my vehicle. The vehicle was taken without my permission to *************************************. They performed the work, I also had to point out a few of the things they issed on their report. The work was done a 1 yr later I had to bring it back in for repairs, crash champions said that they received non oem parts for the repair that's why it didn't last. I went back to crash champions again and they said they woudnt cover the repair that they dont do work for Bettenhausen Dodge anymore. I went to the Dodge dealer and their service manager said he would do some kind of repair as a place in ************* ********. I couldn't make the set appointment (I did call and leave a message with the service manager. He has pictures of the issues on the truck ). I let numerous message for the service manager and left messages at the repair shop in *************. No one over returned my call. This is really poor business to treat people this way. I'm looking for a quick resolution to this issue before I go legal and media. Bettenhausen smashed up my property and sub standard work was done twice on my vehicle. I went to another body shop and they agreed with me on that point and gave me a preliminary estimate of $2400.00. Also I showed this to a body man of 30 yrs and he stated that the work was sub standard also. Thank You *********************

  

  Business response

  08/15/2022

  Last time customer was here was back in 2016 and car was repaired in 2015. Not sure what is wrong but please have customer come back in to inspect.

  Customer response

  08/15/2022

   
  Complaint: 17660491
  
  I am rejecting this response because: someone at Bettenhausen obviously didn't read the complaint , please read my complaint in detail and and make a educated response please.
  
  Sincerely,
  
  *********************

  

  Business response

  08/16/2022

  Can the customer supply any names so we can get more information then?? What body shop also?

  Customer response

  08/18/2022

   
  Complaint: 17660491
  
  I am rejecting this response because: again please read our original complaint , The name of the auto body company was Crash Champions (2x ), your service manager took pictures and he set it up with (an ***************** ? ) in ************* ** to do some kind of a band ***********. Crash Champion said they no longer do business with Bettenhausen dodge . Please treat this complaint seriously. I would hope that someone with some authority at your company will give us a concerned  answer to our complaint.  
  Sincerely,
  
  *********************

  

  Business response

  08/29/2022

  Please have  ************** contact **** our Service Manager to get this resolved.

• Initial Complaint

  02/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my 2014 jeep patriot for service on 02/10/2022 Thursday afternoon. Was told by *** someone will be doing a full inspection on the vehicle in the morning, she took a copy of the invoice from ********** No one called me I was upset about it around 3:30, I spoke with ***** He stated that someone will give me a call later about my vehicle, I received a call on Saturday that stated work was need to be done and it will be $2900. I ask was any discounts available. He stated he can sure file one for me, I give him the OK to fix my jeep. He stated the parts had to be ordered. I was called Tuesday with an update on something that still wasn't right. I received a call from him saying my jeep was ready the price was $2682.55. I came to pick up my Jeep on Thursday afternoon. I was directed to the window pick my keys and pay, she give me a price a quote of $2900. we went back and forth until ****** comes from the service department to adjust the price. Also since we purchase this in 09/2014 all work has been done by this dealership and it's on record. It's very unfair that I was treated like this and I continue giving this company business since 2014.It was so bad lack of communication I should've been called first thing Friday morning and my parts couldn't be ordered early, I had to pay 7-day rental car just because ***** staff lack careless, judgment and communication. The service didn't care about my time or the money I had to spend here or outside of Bettenhausen.

  

  Business response

  03/14/2022

  This is from my Service Director below

   

  ****
    This one is a little confusing. **** quoted $2900 + tax = $3009. The customer asked for a discount and **** got him down to $2682.55 OTD or $2573.72 plus tax. His discount was roughly $435 dollars. 
  I asked ***** and it didnt ring a ****. **** did mention that when he did the paperwork, he called them with their discounted total. **** also stated he did communicate with them several times.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩