Complaints

• Initial Complaint

  10/22/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Company said they would refund me $200, cancelled the dispute on my credit card for the check to bounce. Told me they issued another check, has not showed up now almost 10 weeks later. Would like a resolution here.

  

  Business response

  11/14/2024

  Hello,

  This message is response to the dispute that ******* ******** ("Potential Resident") filed against "Thompson Thrift" related to a residential lease application for an apartment community in ******, ***

  Potential Resident submitted an application for lease/rental at ********** in ******, ** on or about 5/9/24.  The Landlord of the apartment community charged the resident $380.92 for two lease application fees and lease administration fees.  Potential Resident paid the amount via credit card on 5/9/24.  The rental application was denied on 5/12/24. The $200.00 lease administration fee is refundable if a rental application is denied, so a check was issued for this amount on or about 6/4/24.  Potential Resident then opened a dispute with the credit card company for an unspecified reason, and the payment was pulled from Landlord's account.  A stop payment was issued on the refund check, as due to the dispute, there were no funds to refund to Potential Resident.  The credit card dispute was resolved in Landlord's favor and the funds were re-deposited into Landlord's account.  As a result, a new $200.00 refund check is being issued on or about 11/14/24 and will be mailed to Potential Resident.

  Please contact me directly at ********************************** if there are any questions about this matter.

  Thank you,

  **** S. ******, Esq.

  
  

  Customer response

  11/24/2024

  I would request we keep this open please. They told me on August 15th they were sending a check, I never received. When I inquired they said they would check into it and get back to me. Then my inquires got ignored. I do not consider this resolved or closed.

  Customer response

  11/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I would request we keep this open please. They told me on August 15th they were sending a check, I never received. When I inquired they said they would check into it and get back to me. Then my inquires got ignored. I do not consider this resolved or closed.
  
  Regards,
  
  ******* ********

  
  

• Initial Complaint

  09/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  As resident that selected one communities to reside based on various reasons including fulfilling needs as some one a disability.Recently there was water coming into my master bathroom at 5:15a when I woke up and I contacted the emergency maintenance in attempt of preventing additional damage, but I told they do anything until 8:00a. This felt very wrong since there was water running somewhere and the building water could have been turned off, based on emergency situation, to prevent further damage or waste of water. I turned on my cameras to monitor arrival/return of maintenance to my unit, but motion by 10:00a so I contacted maintenance again and they informed me they needed to order a company with an infrared scanner. With in approximately an hour I received a call from the main office in forming me that they needed to cut a 2 x 2 hole in a wall and impact to me would minimal. Since I believed I needed to attend to anything I continued with previous plans arriving home by approximately 7:15p and walked in my with work still be done and the bathroom completely disassembled and my main bed moved. Photos can be provided upon request. My lease is coming up for renewal and I would like to I am residing in community with their residences best interest in mind. I understand impact of damages, but poor communication impacts a residents reaction and decision making process. Contact by Thompson Thift not community or regional team,

  

  Business response

  09/24/2024

  Hello ****,

  I sincerely apologize for the difficulties you experienced. We understand how important it is to respond promptly and effectively, and its clear we fell short this time. Please know that we are committed to learning from this experience and improving our processes to prevent similar issues in the future.
  Thank you for your patience and understanding while repairs were made. We hope the concession added to your ledger a week ago has helped ease some of the stress related to the leak.
  If you have any further concerns, please dont hesitate to reach out.

  Warm Regards,

  Thompson Thrift

  Customer response

  09/24/2024

  Im not completely surprised that as a company you elected not to communicate with me directly. The point of this complaint is that as a tenant you will hold me accountable for damages, but as a company you will not hold your self, staff, and contractors accountable for proper repairs which degrades the appearance of your advertised status of Luxury.  A simple phone call is a professional request.

  Customer response

  10/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Im not completely surprised that as a company you elected not to communicate with me directly. The point of this complaint is that as a tenant you will hold me accountable for damages, but as a company you will not hold your self, staff, and contractors accountable for proper repairs which degrades the appearance of your advertised status of Luxury.  A simple phone call is a professional request.
  
  Regards,
  
  **** Foutd

  
  

• Initial Complaint

  04/09/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Without explanation, I received only $43.50 of my $200 security depositdespite leaving my Thompson Thrift, Urban Blu apartmentin excellent condition and paying my rent every month a couple of days in advance. My lease expired on November 30, 2023 and I received the partial refund at the beginning of January 2024. I emailed requests for an explanation and accounting on January 5, February 5, and March 5 to both the ******************** and their Thompson Thrift corporate office. I never received a response. That indicates to me that they don't have an explanation and they just want to dishonestly keep the money. Two other problems with Urban Blu. There's no sound insulation or carpeting between floors and even footsteps above are loud if you are on one of the two lower floors. Also, the rent is not the only thing you'll pay, although that's the amount they advertise. There is also more than $160 of excessive charges for internet, trash, sewer, and water.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩