Complaints

• Initial Complaint

  01/22/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Sighed up for 4 service's but was Billed on 01/22/2025 for early cancellation although I was already billed for 4 service's @ $149 per service as verbally agreed at sigh-up. Bug issue was never resolved. this company is unethical and immoral. They said (4) services at sigh-up and now are saying I agreed to (6) services, something I did not do. Account Number: *******  If Joshua's Pest Control would be willing to cancel the cancelation fee of $238.40, I would be satisfied even though to bug issue was never resolved.

  

  Business response

  01/23/2025

  Customer submitted a cancelation request on 1/22/2025 . Customer said that the reason to end services were because there were other services that were more affordable. So the issue was more for affordability and not for experience with Moxie. Customer also stated that the rodent issue had already been resolved from *****. Calls are recorded and in the call, the customer stated the following.
  
  "There are other services that are more affordable, at the end of the day you didn't do anything wrong we just didn't notice a big difference when between people come to spray and don't spray. And for the money we just decided to end the service"

• Initial Complaint

  12/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Told salesman what our Particular problem was and was assured they could fix it and I could cancel anytime if treatment didn’t work. After 2 treatments the problem was worse than ever so I gave notice of termination. Since, have been FLOODED with texts and phone calls although they don’t appear to have seen my communications. Harassment. They won’t communicate in writing so they deny what was said earlier. Total scam outfit.

  

  Business response

  12/16/2024

  Thank you for your feedback. After further review we were able to see the customer never took advantage of the unlimited warranty visits that come with the services.  The customer just received 2 quarterly services that consist on the exterior of the home. Therefore services were least effective,

• Initial Complaint

  11/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Joshua Pest Control solicited my neighborhood for their pest control service and ask $99.00 for first treatment and ask that customers sign agree to quarterly service and told that I could cancel any time but no early cancellation fee was not mentioned. However, I had to pay for the first treatment with a credit card.I canceled the service on 8/3/2024 and was told that I would be charged a cancellation fee and before I could authorize the fee I was put on hold and the representative charged my account before I knew what was happening. When the representative came back to me he had automated changed my account for $477.80 Based on 80% of what. Word of advice don’t give out account to anyone that you is soliciting any product. This company took advantage of my account and posted a charge whiteout me having any control of stopping the transaction. I have no copy of a contact nor do I have a copy of a signed receipt. These people are ripping people off . I believe this location is out of Chicago but the $477.80 was cleared through Coppell Tx (************

  

  Business response

  11/11/2024

  Customer's may cancel the services with in the first 3 days or after the 1 year agreement with no cancelation fee. The customer decided to cancel the agreement due to "Not being able to afford" . The account manager even tried to assist the customer by dropping the quarterly service amount but was still declined by the customer.
  The corporate office is located in Coppell Texas and out of our 30 branches, Chicago is one of them. I have attached the agreement , it looks like the agreement initially got sent to ********************. It got sent 6/29.

  

  Business response

  11/22/2024

  Cash is not acceptable, however we also take checks or money orders. There is no cancelation fee after the year agreement or if the customer decides to cancel with in the first 3 days. (Due to the 3 day buyers right.) The Account manager informed the customer about the Early cancelation fee and even sent the agreement so that the customer could see what se signed. Unfortunately there is a signed agreement and the customer was let known that there was a early cancelation fee before the account was actually closed. Breaking the agreement and leading that cancellation fee to be added.

  Customer response

  12/03/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  **** *************

  Again this company is unbelievable. I just can't believe they get away with cheating people out of their money. I have no contract wi th them and they just took control of my accouunt without me been aware of what the repsentative was doing when he put me on hold. when he returned to speak to me on the phone he had immediitely charaged my account for $477.80. they should not be allowed to be in business. How can they continue to take money from pepople. this has caused me hardship.  I would appreciate  all BBB can do to ge me a refund, I WAS NOT AWARE OF A CANCELLATION FEE. PLEASE HELP ME.

   

   

  Sincerely,.

  **** *************

   

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Came on private property selling pest control. I didn't need it. Man claimed theirs is different. Claimed neighbor used them. Informed no. Kept going on for 30 minutes. Told him to leave. Kept pushing and pushing. First one 99.00 and every 3 months is 149.00. This was in august 30 2024. Showed up while gone. End of September Showed up again while we were gone. I did not authorize to come and spray while gone.

  

  Business response

  11/01/2024

  Customer signed a agreement and did a welcome video. There is a uploaded video to link * ******** ********************************************************************************************************************************************************************

   

  The customer also signed an agreement , towards the center of the page you will find the due months of service along with the amount. It does mention that your are due for September , December , March and June. To where those 4 months customer was going to pay 149.00 per quarterly along with the $99.00 on August. Below the schedule, customer's signature is on there. 

  Customer response

  11/05/2024

  This is still not acceptable. Their practices of selling are wrong. Trespassing on private party. Guy was a bully

• Initial Complaint

  10/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My wife and I both signed up for pest control services from two different companies. She signed us up for Joshua's Pest Control, and I *******, without realizing it. Both companies provided an initial service. Joshua's bill for their services on 4/27/24 was for $174.07. I visited their address during the day at ***** * ***** ***, Lenexa, KS 66215-1122 in early May 2024 to pay for the one service visit and cancel the service going forward. I walked through the front doors and found a reception desk. Behind the reception desk is a cubicle farm and off to either side are what appear to be conference rooms. However, nobody was in this office even though the front doors were unlocked and open to the public. No phones were ringing even though it was a weekday. I went back to my car and called Joshua's Pest Control. I told the person who answered that I was out in my car and that I wanted to bring my payment in and cancel my service. She said she was in another city and was unsure where the employees were. I ended up mailing the payment a couple weeks later. On 9/26/24 I received a text from Joshua's saying I have an outstanding balance of $580.80. Since I cancelled services with them, this made no sense. So, I called the number in the text and spoke with ******* "in collections." She said the balance was for early cancellation. She refused to provide me with her employee number or the city she worked out of. She refused to put her supervisor on the line. She offered me a 45 percent discount on the "late cancellation fee" of $580.80. I reject this outright because I called Joshua's immediately after trying to pay them for the initial service to cancel. I reject it outright because this cancellation fee amount is outrageous. I would like Joshua's to A) cancel this ridiculous "early cancellation fee," in full, B) correct any negative credit reporting on either mine or my wife's credit reports if any, C) to discontinue the harassment. Thank you.

  

  Business response

  10/07/2024

   Thank you for reaching out to us. We have over 30 branches however the main corporate office is located in Irving Texas. If you decide to go to the office more than  likely, you're not going to find anybody in office because it's just the technicians who are there in the warehouse. We have emailed the agreement which was signed in April. It states that there are four quarterly services along with the initial service. It also states that every quarterly there is a charge for service. If the customer decides to cancel before the year ends, the customer has a responsibility of paying 80% of charge is due. This is why Moxie offers the three days buyers right. Which essentially is the three days that are giving to the customer to recant their decision and keeping the pest control. However, if the customer decide to cancer after those three days and before the year, the early cancellation applies. Which in this case was July 24,2024 , 3 months after having services with us.

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Horrible company! The pet-safe granules made our dog throw up and there was no reduction in mice. When we called to cancel they threatened to send us to a collection agency if we didn’t pay 80% of the remaining contract. I was taught that if your customer is dissatisfied, you refund at least a prorated amount because you stand behind your service. But if the service sucks, I guess you have to stand behind your contract. AVOID THIS SERVICE.

  

  Business response

  10/03/2024

  Thank you for your feedback. I am sorry that your dog got sick, Moxie is not responsible for damages that occur after the service. As its listed under section 5. FUTURE DAMAGE. The efficiency of the product also depends on other factors. You are also welcome to take advantage of the unlimited warranty visits to resolve the issue. Cause it looks like it was not taken advantage of .

  

  Business response

  10/11/2024

  As mentioned before, everything is listed under ADDITIONAL TERMS AND CONDITIONS .Please look under . 1 - SERVICE GUARANTEE. , 4. EXISTING DAMAGE , and 5. FUTURE DAMAGE. 

  Moxie is not responsible for the efficiency if the product does not work and any damages if any occur.

  Customer response

  10/11/2024

  
  Complaint: ********
  
  I am rejecting this response because: I can’t imagine you can write a contract that would stand up that says you are not responsible if your product doesn’t work or if it causes some type of damage or injury.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  09/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 8/23 we were solicited at our door by an agent of Joshua's Pest Control. They offered to provide a pest service to us for $99 since they were in our area. We agreed to the single service that day for $99. We agreed to a SINGLE service being provided for the $99. We provided our card and signed off on the $99. This was done electronically on a tablet handheld by the worker. On 9/18 we got an email about an appointment the next day. I replied to the email asking why I got it & would there be any charge because we didnt request it. They didnt respond timely so one of their workers showed up on the 18th when no one was available to let them in but they still charged $149 to my card that should NOT have been on file since we only ever authorized for the SINGLE spray for $99 on August 23rd. They stored my card info and charged my card without permission. Then when we called cust svc they wouldn't remove my card from their file stating if they did they couldn't refund me. Next we were told that someone else would have to reach out to us days later to provide a refund and resolution to the issue. Days later we did receive a call in the middle of my fiances work day where he had very minimal time and attention to provide. They refused to issue refund. Told my fiance that we had signed a contract for a year's worth of service and there was an associated termination fee of several hundred dollars after already storing my card info and charging $149 without any permission to do so. My husband was upset and ended the call as he no longer had time from work to manage the situation. I am requesting a refund of the $149 charged without permission and without providing a service, I want my card info that they never had permission to store removed from their system, and the contract that they falsely assigned the electronic receipt signature to should be released without any early termination fee nor further charges to my card that is stored without permission.

  

  Business response

  10/03/2024

  Thank you for reaching out. The customer has a 3 day buyers right to cancel with out any fees. If the customer decides to cancel after the 3 days buyers right and before the year agreement ends then the customer has to pay for the early cancelation fee. In this case the customer did not communicate with us that they wanted to cancel within those 3 days therefore the early cancelation applies. There was also a video giving the welcome to charlieknoll1269@gmail.com and explaining the agreement. The agreement and the footage was emailed.

  

  Business response

  10/07/2024

  The document that is attach demonstrates that there is no card on file for the customer. Unfortunately, the three day buyers rate was an option to avoid the early cancellation fee. However, since the cancellation request was submitted after three days buyers right and before the year the early cancellation fee still applies.

  Customer response

  10/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  Again, you have not provided any proof that shows that I signed a contract or agreed for you to store my card info to your system nor charge anything automatically to it.  You have not provided valid proof that ******* agreed to anything, just some clearly altered video of ******* saying "yes" to the service being provided that day with some voice over that ******* was unable to hear the day of.  If this was not a scam why are you trying so hard to not release a bogus contract fabricated through the use of technology after your employee lied to ******** face about this being a one time service?  You have not provided any service other than the initial one.  You billed me for a second service on a card that you did not have permission to store in your system, and said service was never provided to us because we were not home to open the door.  Haven't you gotten enough out of us with this scam that you can move on to the next person who believes your lies about a one-time service?  

   

  I'm not sure what else to say.  I am dissatisfied with the evidence provided because it is falsified.  I am dissatisfied because others in our area had a similar bad experience where details were left out or falsified.  I am dissatisfied because you stored my card information and charged it without permission and continue to refuse to refund the charge you had zero permission to make.  I am dissatisfied because you made up a contract and falsely assigned an electronic signature to it.  

  I will continue to request a refund for the charge made in September for the service never provided, made without permission, on a card that should have never been stored in your system.  I will continue to request that you release the falsified contract without a termination fee.  You can not hold anyone accountable to a falsified document that was never agreed to.  So please stop reiterating the 3 day clause in your response.  The 3 day clause on a contract that was never signed or agreed to does not have any bearing here.  

  Sincerely,
  
  ******* ******

• Initial Complaint

  09/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was a customer with Joshua's Pest Control (***** **** ******* ** ************) for over a year. I took a significant pay cut at my job, and in January I called to cancel my service. I was told that I would not be charged any more and that my service was canceled. I did not see a technician come to my house again after the phone call in January. Around July, I received a call from the company claiming I had an outstanding balance on my account for the first quarter of 2024. I told the rep on the phone that I had called on January 15 to cancel my service. I was once again assured that the situation would be taken care of. I have since received communication two more times claiming that I have an outstanding balance. I have called a total of three times to settle this issue, and have been assured that it would be taken care of every time. I received another text message this morning, September 26, stating that I have an outstanding balance of $159. I feel like I'm dealing with a scammer.

  

  Business response

  09/30/2024

  Thank Your for your feedback. We apologize for the inconvenience, the 159.00 has been waved. A receipt was also sent to you where we added that credit. If you log in to your portal you will be able to see there is now a 0.00 balance.

  Customer response

  09/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We signed up for Moxie pest control after them coming to the door many times after we first moved in. Telling us the previous home owner had service with them. They came out a few times and we still noticed bugs. We had them come out an extra time because of how bad bugs were getting. Nothing helped. We called to cancel and they told us there would be a 465 charge to cancel. We thought the service was month to month. They told me I could have someone come out and spray every 2 weeks if I needed it. I don't feel safe having chemicals sprayed that often when i have dogs and children playing in the yard. Especially when it seems the spray doesnt work anyways. Wetold them we would have to think about it and would call back and let them know. They emailed me saying I had till Sept 20 to make my decision which I replied back that I would be calling the better business bureua. After that we received an email saying they tried to charge our card the 465 dollars and closed my account. Even though we never said yes or no to canceling. We don't feel we should pay a cancelation fee when the service never worked and they answer to fix the problem is to spray more and more chemicals around our home.

  

  Business response

  09/25/2024

  Thank you for your feedback. We have different subscriptions depending on customer's preference. Pest control helps adress the pest problem however other factors also take into place to have a large infestation. Moxie is not responsible for infestation that is already in residence. Under the agreement it states that there is a cancelation fee if customer decides to cancel agreement after the 3 days buyers rights and before the year ends. It is listed under section 11 over customer signature. 

  Customer response

  09/25/2024

  
  Complaint: ********
  
  I am rejecting this response because: there was never a bug problem to begin with. We never saw any until they started spraying. Then we noticed more and more in the house and in the yard. Their response to that problem was to say we could have someone come out every 2 weeks to spray their chemicals all over our yard and in the house when again we have children and pets and I dont want that used more then need be. Especially when. It doesn't seem to work. 
  
  Sincerely,
  
  ****** ******

  

  Business response

  09/27/2024

  Thank you for your feed back. As mentioned before, customer is not liable for pest that were already in residence. Prior customer in same home also had Moxie Pest Control, there were no concerns. Other factors also play in to this role, there tends to always be a peek in the summer. This is why there tends to be a large amount of pest activity at home.

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Beware!!!! This complaint is concerning the ********* ******, 63044 and ****** ***** office. On August 17, 2024 a salesman came to our door selling their Pest Control Service. The salesman said he was helping his brother get started in a business and would like us to give him a chance. He said the cost is normally $300, however to show is that they are a good company they would only charge $99.00. He told me that they would come quarterly and I could cancel anytime. The salesman showed me the billing statement on his tablet and had me give him a credit card for payment. I specifically asked him that if I don’t want my home sprayed quarterly, due to the fact we travel. He said oh no problem I can cancel anytime or choose my own times. I called to cancel my September appointment and the person I spoke to in Dallas stated that sure I can cancel. Today, September 16, 2024 I received an email stating I needed to contact to finish canceling my appointment. When I called I was told that since I am canceling I have to pay $444.00 for the rest of the year. What a horrible company. The salesman never showed me a contract they say I signed. I was only showed and emailed the bill for the service rendered on the 17th. This company is so misleading. They come to home and make you think they are your friend to only bait you into signing a contract. I know our neighbor was told the same so she also signed up. This company is not local, which we were told it was and they lied about canceling anytime. I would NOT use this company. Buyer beware.

  

  Business response

  09/17/2024

  Thank you for your feedback, we apologize for the experience. The early cancelation fee is waved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩