Reviews

Sales person flat out lied to get us to sign up. He told my husband and I that they won’t hold us to any contract if we want to cancel. We have tried repeatedly to cancel and they are making us pay for the entire year. They give us same days notice before they come out, no sooner. Treatment doesn’t even work, and they burned our grass. I have never dealt with a company this unprofessional and dishonest.

Thank you for your feedback, we tried to look up your account but your name or email did not come up in our system. Feel free to reach out to us so we can assist you, keep in mind that we also have a damages department that can help you with the damage cause to your grass.

The Moxie employee who inspected our attic presented it as a serious mice infestation. He used photos from our attic to illustrate. He warned that mice might get into the walls if the problem was not taken care of. He calculated the cost, gave us a “discount" because one of us had been a teacher, & presented us with the cost of $16,838. He said his team was booked for several weeks out, but he had an opening on October 31. Because we were told the infestation was serious & could compromise our home, we quickly agreed to the price & the installation date and signed the contract. The team that arrived on Oct 31 consisted of a supervisor & about 4 other people. They arrived after 8:00 am & left around 3:00 pm. We noticed that several workers were often just standing around & not actively engaged in the job. We wondered why so many people were needed for this job. After the job was finished, we asked about the severity of the infestation. The supervisor indicated that it wasn’t bad and that he’s seen worse. We asked him if he saw any mice & he said no. This caused us to question the charges and do some research. Our warranty says 137 bags of TAP insulation were used. Home Depot sells TAP insulation for $630 per 36 bags. Using this cost, we calculate the cost of the insulation materials to be $2520. We did some Internet research as well. Forbes says that the average labor cost for insulation is $40-$70/hour. If we take the high cost of $70, then 5 people comes to $350/hr. Installation time was 7 hours, so the labor charge should be $2450. Moxie's agreement is very simplistic & does not break down the cost for materials & labor. The agreement says $6000 for insulation removal, $9000 for installation of TAP insulation, & $1838 for “other fees.” Materials: $2520, Labor: $2450, Other fees as stated on the agreement: $1838. This totals $6808, which is far less than the $16,838 we were charged.

Jen we looked at the account, the customer has the 3 day buyers right if they decide they do not want to move forward with the agreement. Which it was not addressed that you were not satisfied with the initial quote given to you .

These guys are scammers. They did a free attic inspection, and told me I had roof rats and that it was urgent I acted quickly to get them out. Quoted $10,800 and tried to get me booked for the next day. I got second opinions and found out from multiple sources that roof rats do not live in MN, they're found in coastal warmer climates like Florida and New York City. Turns out there were just mice in the attic, which another company charged $349 to remediate. Can't imagine how many elderly people have been scammed by this.

Roof rats found inside homes and make their nests in attics, above ceilings, and in upper cabinets. This should be able to remediate with our regular pest controls subscription but if you want any long time results insulation is the way to go. 

It's best to avoid this company. Do not sign or agree to a contract, as it is difficult to break. Make sure you are not pressured into buying like I was. Pay close attention to the wording, as the cost of all the treatments adds up. The service contract is very expensive. Not very good practice and they know it. If this is how they do business, karma.

Thank you for your feedback. We’re sorry to hear about your experience and truly appreciate your input.Please feel free to reach out so we can make things right.

Avoid Joshua and moxie pest control! Total scam! I had a sale person from Joshua’s came to my door and pressure me into buying their termite control because they stated I have termites in the lawn. And they stated I can cancel anytime, and that was a lie! Afterwards they said they could remove the traps but we would have to continue to pay the monthly $200 charge. Totally 2,400 for 2 years. They took advantage of an older woman on a fixed income.

Thank you for your feedback, we emailed you the agreement where you are able to see everything was stated on the agreement before initiating the services.

This company is a scam! Guy came to my door trying to sell me, I stated that I wouldn't need a year of service just through the summer months. He said to sign up for the year and I would get the first service at $99 and then I could cancel at any time without any penalty. I asked " so I would only be charged for the services I receive correct? I am not locked into an entire year right? He stated no sir, you are not locked into a full year if you cancel." Well here we are and when I try and cancel, Kaitlyn argues with me and says " did you read over your entire agreement?" So what she means is did I read all of the fine print. Now she says I am on the hook for the entire year and need to pay another $393 of services that I never received. This is such a scam and I will notify my HOA and the city of Eureka, Mo to let them know exactly what type of company is screwing people over in our neighborhood and our city. Oh, and by the way, they call themselves Joshua's pest control but when you call they answer as Moxie pest control. Another red flag.

Thank you for your feedback, we received your account and it states that the reason you decided to end the services was to financial. I also emailed you the agreement to where in the center of the page you can see where it states the services that you would be due for services . Below that you will find your signature.

Have been trying for two days to get ahold of someone to discuss my recent bug problem and phone says we are training new employees call back later same recording for two days and of course they already have my money for this month.

The corporate office is in Dallas Tx. If you are reaching out between 1:00-2:00PM (central time) we are in training. Please reach out after or before then. We actually see you were able to speak to someone 10/11.

Scam!!!! I was charged over $600 for service. Only came few times in summer with poor quality. Still had wasp and spiders everywhere. Hidden cancellation fees. They had to reschedule service multiple times. I thought we were just having onetime service for $90. After signing service never got contract information and when ask about additional charges never got any reasons why from customer service. I would like refund.

Mike, unfortunately we can not seem to find you account so we can assist with this. Please reach out to 817-659-2888 . 

There is nothing for zero stars. This was terrible. Had a guy come to the door offer discounted service for 169 with 99 up front. Paid it, they then came back. Charged me another 169, then another 169 and I went to cancel and they stated I was “locked in”. Total bait and switch. Told me I could cancel at any time. They then charged my credit card 600 dollars. Total disaster and scam company. Bait and switch. Reported them for fraudulent charges and cc company is involved. Zero stars. Terrible company. Never even treated us and still have bugs.

Steve, we emailed you the legible agreement. You may go over it and reach out to us if you have any further questions.