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          Business Profile

          Pet Supplies

          DubiaRoaches.com

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pet Supplies.

          Complaints

          Current Alerts For This Business

          Pattern of Complaint:

          BBB files indicate that this business has a pattern of complaints from consumers alleging customer services issues and refund issues. Consumers are alleging that they are unable to reach a business representative regarding their order and failure by the business to fulfill refunds. BBB has made attempts to contact the business, requesting that they address the alleged pattern of complaints.  The business has failed to respond to the BBB.

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/24/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I ordered a enclosure 5x2x2 with package protection from their online site it was supposed to have been delivered June 20th Thursday at 2:22 I returned home from work a little after 3:30 and it wasn't there I contacted them they told me to speak to my neighbors the post office and to wait till the next day to see if it arrives because sometimes they'll mark it as delivered but it won't be delivered till the next day I contacted them the next day Friday the 21st which took hours for them to respond so nothing got resolved on Friday I also contact them Saturday they told me that they had to file complaint with ***** which they did I talked to ***** they told me it was delivered it must have been stolen that I had to file through the company dubia roaches. I've tried to contact them since and they will not answer emails live chat or text they also unsubscribe me from their text services their packets protection is for lost stolen or damaged items which it definitely falls under lost or stolen.

            Customer response

            06/25/2024

            I would like to close out the issue.  The complaint can be closed as resolved.  

          • Initial Complaint

            02/14/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            Business is conducting a bait. It switch I ordered 8 cups of large meal wormsand was sent something so small that my animals could not eat them without being fed by tongs. I contacted customer service who told me that their fine print states that you may not actually get what you ordered. And that the feeder would be significantly small smaller.. I am requesting a replacement and shipping for what the original order was or a full refund. And I think this should be looked into because apparently according to reviews and your own b b b ratings , this is something they do frequently.

          • Initial Complaint

            01/26/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I ordered an enclosure from this company payed a lot of money for it and it arrived damaged top, bottom and side panels where broken. I messaged the multiple times before I could get an answer. They advised me they don’t do returns or reimbursements so they sent me out another top bottom and 1 side panel. All of it came in broken a second time. I reached out again and I they wanted to send me only one panel I asked them for a refund or send a new one out and now they’re ignoring me. You can’t call the company all you get is a busy tone. This company is a joke! Now I’m out $300 and my animal does not have a home. This company needs to be shut down taking people hard earned money and steeling it. Doing what ever they want and not taking any accountability for there actions. ??

          • Initial Complaint

            12/15/2023

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            Every single component of this item was damaged with the exception of the doors. It was cracked, shipped, dented, or damaged in some way. I have 17 pictures to prove damage (it wouldn't allow me to upload them all here) I reached out to the company who offered to send me the bottom piece only because the other damages are "cosmetic" they won't replace those even though I paid for the extra protection package. They offered me a $15 credit as well. I would have never paid full price for a damaged item.

            Customer response

            12/23/2023

            The company sent me a replacement for my damaged item. Can I close this case?

          • Initial Complaint

            11/16/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I made a big purchase from Dubia. However, some of my bugs came in dead. I contacted dubia an told them post office had the bugs sitting at the post office for about 5 days. When I got my bugs the Dubia roaches were half dead. I contacted Dubia again and **** refuse to help me. I either want my money back or a replacement.

            Customer response

            11/16/2023

            **** * ******* **
            Wichita, KS 67209

          • Initial Complaint

            10/31/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I order a arcadia 100w mercury vapour d3 basking lamp from them. When it came in it didn't work. I had to go buy another one from ******** since mine went out for my dragon. I emailed them about this. They were no help really. I had to send a video of it not working. For some reason that wasn't uploading right. Then they ask me what kind of dome I am using I told them and then the next email I get back was oh we need a video of it. These lights are not cheap and for me to have to go by a another one they should just give me a refund and take back there light. But they just keep telling me sorry we don't do refunds. If you don't then you better then hell make sure you shit works then before sending it out. Sad I use to order all my supplies with them now I will have to find a new company. I am making a case with better business' against them also. I now I had to call my bank and let them know I did not get what was promise to me.

          • Initial Complaint

            09/18/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            On two occasions I ordered live bugs and I purchased the protection plan each time which is not optional that I am aware of. It was during the heat wave we had so I asked for them to be left at the post office and I would pick up. They were delivered and many died from sitting in the heat. I was going to file a complaint with the postal service and they said if I paid for insurance I needed to contact them the con plant I purchased from directly. Called and left messages and no one ever returned my call. I had a shipment this recently that was 8 days being delivered and several arrived dead. I got on the site and did a chat. Never reached a live person had to leave a chat message. my pint is there is no customer service and the insurance you pay for is useless because they have no customer service.

          • Initial Complaint

            05/30/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I emailed this company because my insects arrived dead. In the responding email. .I am referred to in my contact info as *** ****

          • Initial Complaint

            05/12/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered 7 glass doors for a 4x2x2 enclosure. Unfortunately the doors do not fit my enclosures.I’ve tried calling and getting the 6 unopened items returned and and I’m getting the run around. No one is helping me try to resolve this issue.

          • Initial Complaint

            04/18/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            the company will not refund me my money back for the dead bugs they sent me

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 12

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          4448 W Kellogg Dr

          Wichita, KS 67209-2666

          Get Directions
          Visit Website
          (888) 833-8242

          Customer Complaints Summary

          16 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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