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          Business Profile

          Pet Supplies

          DubiaRoaches.com

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pet Supplies.

          Complaints

          Current Alerts For This Business

          Pattern of Complaint:

          BBB files indicate that this business has a pattern of complaints from consumers alleging customer services issues and refund issues. Consumers are alleging that they are unable to reach a business representative regarding their order and failure by the business to fulfill refunds. BBB has made attempts to contact the business, requesting that they address the alleged pattern of complaints.  The business has failed to respond to the BBB.

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          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/18/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            An order #********* was purchased for a total of $******** on April 6th 2023. I had received notification that the order was being processed and it would ship out soon. After waiting until April 12th for shipping confirmation my wife emailed the company as nothing has been shipped out. At this point, my bank account had already been charged $******** in which the payment processed and was completed day prior. After reaching out VIA Email, we were told the order was flagged for fraud, and that we immediately needed to send a picture of our identification and a picture of the debit card used for the purchase. This is the first we heard of the fraudulent flag and no one had reached out to us prior. Not only is my money still gone, and we have received no tanks, but now they also want my debit card information again? This sounds like an absolute scam and need immediate assistance.

          • Initial Complaint

            03/31/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            My account Return to account details Order #********* Placed on December 20, 2022 at 9:22 pm Order #********* PRODUCT SKU PRICE QUANTITY TOTAL Large Mealworms - 100 Fulfilled December 21, 2022 Track shipment USPS #********************** MWL100C $**** 3 $**** Large Soldier Fly Larvae - 500 Fulfilled December 21, 2022 Track shipment USPS #********************** NGL500C $**** 1 $**** Large Hornworms - 12ct Fulfilled December 21, 2022 Track shipment USPS #********************** HWL12C $**** 1 $**** Subtotal $***** Discount -$**** Shipping (USPS 2-3 Day (Estimated)) $**** Total $***** Billing Address Payment Status: Paid JEFFERY ******* ****** (*********) ** ******* ******, 1st floor back door 1st floor back door ********** ** ***** ****** ******  Shipping Address Fulfillment Status: Fulfilled JEFFERY ******* ****** (*********) ** ******* ******, 1st floor back door 1st floor back door ********** ** ***** ****** ******  Quick links Search About Us Dubia Gives Back Reptile Rescues Reptile Supplies Reptiles For Sale Terms of Service Privacy Policy Shipping Policy Dubia.com Email: *********************** Call/Text: ***** ******** Website: DubiaRoaches.com FAQ: FAQ.DubiaRoaches.com Address: **** * ******* ** ******** ** *****

          • Initial Complaint

            02/28/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            **** ******* *** ******** ******** ******** If you need customer service for something and they don’t want to help, they will just stop responding completely. I had bought an, over $***, tank background for my bearded dragon. It arrived with a big rip in it, making it safely unusable. I contacted customer service multiple times with no response. Then posted on ******** where the owner of the company said to message him directly. I did and he never responded. I finally got them to respond through texting and they offered me a $** refund and told me to go buy silicone and fix it myself. If I wanted to buy silicone I would have just made a background myself! I want a full refund or another background shipped to me.

          • Initial Complaint

            12/09/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I order some roaches from this website they sent me the wrong size and refused to fix it because i already mixed in the ones they sent with my other supply and now a week latter they very small roaches they sent are all dead would like my money returned in full not the $* credit they offered me

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 12

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          4448 W Kellogg Dr

          Wichita, KS 67209-2666

          Get Directions
          Visit Website
          (888) 833-8242

          Customer Complaints Summary

          16 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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