Warranty Plans
United Septic ProtectionThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
12/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 11/20/24 I was charged by United Septic Protection for a policy that I no longer have or want. I have disputed these charges on many occasions over the last 3 years. They continue to try to bill me and I have on continually tried to reach out and contact them. On 12/15/24 I was told that they would call me back but I never received a call. They also told me I have 2 policies and no cancellation notice. I am formally confirming that I am cancelling any and all policies with this company and revoking by authority for them to continually try and bill me anymore. I would like some information and confirmation that this is cancelled and no longer will be billed.Business response
12/26/2024
Ms ******
Please accept our apologies for not being able to reach someone in our billing department. We have forwarded your information to a billing supervisor to give you a call. From our initial review, we do not see where you have cancelled your policy. What we have done is forwarded your complaint to our cancellation department. Our typical cancellation policy is below.CANCELLATION OF THE UNITED SEPTIC PROTECTION: PURCHASER may cancel the UNITED SEPTIC CLUB PROTECTION by CONTACTING Administrator Services via mail at United Septic Protection at ** *** **** ********* ****** ** 33443.. Cancellation becomes effective at the end of the current month of coverage. If the Septic Protection Club is cancelled, the PURCHASER shall be entitled to a pro-rata refund of the paid Club Plan price for the un-expired term less a $50 administrative fee and any service costs incurred by United Septic Protection.
Initial Complaint
10/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Charge per year should be $169.00. 2024 has seen charges of $169, $189 and $189.Business response
10/21/2024
Dear *** **********
It appears there may be an error or misunderstanding regarding your billing. We will have a billing supervisor reach out to you to resolve these issues. You can also reach us at ************* Please provide an accurate phone number so that we can reach out to you.Initial Complaint
10/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
All fraudulent charges by this company. CHECKCARD 10/12 UNITED SEPTIC PROTECTI *********** KY -$169.00 08/26/2024 UNITED SEPTIC PROTECTIO 08/24 PURCHASE *********** KY Card -$169.00 04/19/2024 UNITED SEPTIC PROTECTIO 04/18 PURCHASE *********** KY Card -$189.00 02/02/2024 UNITED SEPTIC PROTECTIO 02/01 PURCHASE *********** KY Card -$189.00 11/20/2023 UNITED SEPTIC PROTECTIO 11/17 PURCHASE *********** KY Card -$189.00Initial Complaint
09/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
United Septic has been sporadically billing 169 or 189 and on a few occasions they billed twice per month. I am working with the bank to cancel this ACH. Another bigger problem is they call the house all the time trying to pressure the family into spending another 100 bucks on sewer treatment stuff (septic savior) they are rude and pushy dealing with seniors. ******* ****** ****** ** ******* *************** ********** ** ******** *** ******* ******** ****** ****** ********* ***** ******** *********** ** ***** ***** ******** ******** ****** ****** ******* ***** ******** *********** ** ***** **** ******** ******** ****** ****** ********* ***** ******** *********** ** ***** ************ ******** ****** ****** ********* ***** ******** *********** ** ***** ************ ********* ****** ****** ** ******* *************** ********** ** ******** ********** ******* ******** ********* ****** ****** ********* ***** ******** *********** ** ***** **** ******** ************** ****** ********* ***** ******** *********** ** ***** ************ * could only go back 18 months total is $1392. But Mom has had these F rated (by you) "insurance providers for many many years. My brother is cancelling the ACH and I am calling them to ask to cease and desist with the calls harassing my parents to buy more of their products -- they still have product in their utility room right now-- they were buying it so often. I have no records of that. These are seniors -- almost 90 years old and this company is fleecing them. I have taken over care of their finances and think they should get a refund from this disreputable company as far as my Dad can recall they have never provided any services. I can say I certainly do not remember any services in the past more than 10 years -- I am going to estimate what I think they've paid united septic -- just for the "premium" and no explanation when the payment is 169 or 189 -- the timing is also erratic and inconsistent. POC- Daughter - ****** ******Initial Complaint
09/16/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
The purpose of this letter is to get closure on my claim. Insurance was purchased on February 15, 2023 for $169. coverage for a year. I had work done on my septic system as the cost of $1500 I submitted a claim not realizing I had to get an ok from the company before the work was to be done. Talking to ***** at the company, he said he would refund only $800.00 I have yet to receive that refund. A response would be appreciated. P.S. The work was done by ****** ****** *** ph. ************ between 1-13-23 and 1-18-23.Business response
09/16/2024
Dear *** *********
We have carefully reviewed your complaint and the claims submitted for reimbursement. Unfortunately, after thorough consideration, we are unable to cover the costs of the repairs in question. Our policy requires that customers contact us prior to obtaining service, which, in this instance, was not done. Additionally, our coverage does not extend to expenses related to the cleaning or pumping of systems. Therefore, we regret to inform you that we cannot provide reimbursement for these repairs. We understand this may be disappointing and appreciate your understanding of our policies.see below
The provisions of the Septic Line Protection provides for the repair or replacement at company discretion of failure of in-ground and exterior wastewater lines and tank (excluding fixtures, pumps, grinders, pump out, root intrusions, closets, tubs, filters, clogs, or general maintenance.)
Initial Complaint
06/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I opened an account with (united septic protection) nov. of 2020 at 169.00 a year.since then thy have billed my credit card 19 times (3251.00)2 of which was 189.00 each.They refunded me 169.00 aug. of 23 when I first complained. They were to return all my over payment but did not.I called today an they said extension no longer existed and a recording that they were closed for the day/12:10 pm west coast time./ subtract 845.00 payments 169.00 refund aug. 2023 they owe me 2237.00 over payments thy took.Anyware from 1 to5 payments a year .they are already up to 4 payments this year.Initial Complaint
06/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I singed up with United Sept club5/10/2023 I charged on credit card for 1 year. Now I am being charged every 2 months. I have not been able to reach them by phone, phone not in service. I have several numbers but none are active.Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I've been paying for this service for 6 yrs and have nvr used it. 2 weeks ago I called them to send a plumber because there's a bad clog and it's backing up into my sink in my kitchen. They told me they'd get back with me the agent understood it was an emergency. No one had ever called me back even tho I've called 7 times. I pay them every month, $1500 so far, so if something happens to my plumbing I'll be covered and the issue will be taken care of. Instead, every single agent says, I'll call you back, and I've yet to receive a call. So now the problem is not only the clog and leak, now under my sink is ruined. The back wall and the bottom. Now, I want my plumbing fixed as well as the damage that occurred from no one answering me. This is still ongoing. Nothing has been resolved. *******************Business response
06/25/2024
We apologize for any problems that you have experienced. Based on our last conversation, you were going to have your own local contractor out and advise us of the services that needed to be performed.
Once the local contractor has assessed the situation, it would be beneficial to provide a detailed report of the required services. This report should include the scope of work, estimated costs, and a proposed timeline for completion. Ensuring that all parties have a mutual understanding of the next steps can help facilitate a smooth resolution to any outstanding problems
Initial Complaint
05/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I never took this service out, I do not need septic protection, they charged me twice last year, got one back then they charged me again this March, who is this company?Business response
05/20/2024
Dear Mr. *******
Thank you for choosing United Septic Protection for your plumbing and septic needs. We have successfully enrolled you in both our comprehensive plumbing and septic protection plans, ensuring you have full coverage and peace of mind. Should you have any questions or decide to make changes to your protection plan, please feel free to contact our customer support team at your convenience using our toll-free number: 877.360.9526. We are committed to providing you with the highest level of service.
Warm regards,
The United Septic Protection TeamInitial Complaint
04/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called United Septic back in July of 2022 to cancel service as I was going into nursing home and house was sold. When going over bank statements I see that they are continually taking money out of my checking account in the amount of $189.00 every two months or so. I have made several calls now to this company and they say they are looking into it and never get back to us. They have now taken over $2,000 out of my bank account and have seen no refund. I am on social security receiving state aid for nursing home costs and this money being unlawfully taken out of my account has now left me short to pay my nursing home monthly portion and putting me at risk of being evicted for non-payment.Business response
04/24/2024
Dear *** ********
Thank you for your inquiry and have thoroughly reviewed your request and records. Upon reviewing, we noted that you contacted us on January 23, 2024, requesting a cancellation. We have promptly ceased any billing and initiated a refund for any charges that were paid dating back to December 17, 2023. You should expect to receive a refund in the amount of $567.
To ensure the smooth processing of your refund, kindly reach out to our office to confirm that we have the correct mailing address on file.
Thank you for your understanding, and please feel free to contact us if you have any further questions or require additional assistance.
Best regards,
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
30 total complaints in the last 3 years.
17 complaints closed in the last 12 months.
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