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          Health Insurance Marketplace

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/03/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Today, January 31, 2025 I called ************** because it is the last day to register for health insurance coverage where no days will skipped. I waited 20 minutes on hold before they answered. When she answered, there was confusion about what I was asking so she got very angry at me and started to yell. I asked to speak to someone else who could help me and she would not transfer me to someone else. Instead, she hung up on me. I then called back and waited on the phone for another 25 minutes. The person who answered was also not able to answer my question fully. He gave me unclear answers. I also asked him if I could speak to someone else who could answer my questions clearly since this was an important issue regarding my health. I am almost certain that this person also hung up on me. I am left not being able to address my health insurance concerns today and today is the last day to get coverage for 2025. I just need definite answers.

          • Initial Complaint

            01/27/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I received a 1095-A form from the market Place, I receive Medicaid and did not apply or use the market place to my knowledge at any time, I used my medicade. The agent at the market place told me I signed up in 2023 for a 5 year automatic renewal,I was signed up by an agent **** ******** his ID Number is ******** but my 1095-A form shows May until December of the year 2024. I spoke with my medicaid worker today 1/24/2025 and she stated this has happened to other receipents. I need your assistance in making the Market Place void the 1095-A and helping others with a similar situation. My Medicaid case worked gave me my forms showing where I have received medicaid since 12/1/2024 until present, I put below a Dollar amount the business said the state paid for me.

          • Initial Complaint

            01/15/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I have received over 35 calls a day and had to block every single one of the numbers. I reported it to ****************** and have asked to be put on a DO NOT CALL list. I can share my block list of how many time they have called me interrupted my phone service, call all hours day and night, cost me phone minute times,. etc. They have sold my private information to ACA as well and I have been bombarded with unsolicited calls, unwanted calls, been ******** ********* by these calls, telling me they want to **** *** ** ******* ** ****** **** * ** **** ** ***** ******   They owe me tons of money for the harrassement I have endured over 12 months period of time. I received well over 5000, FIVE THOUSAND, CALLS.

          • Initial Complaint

            01/13/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Insurance fraud I **** ******** never applied for this .by: ********* ****** *** ******** ******* ****** *********** ***** ***** ************ **** **** **** ******** ****** ******* ************ All submitted application. Without my consent .or knowledge .

          • Initial Complaint

            01/09/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I have been contacted by the health insurance market place several times I have asked them to remove my number from there list they have refused I told them if they don't I would seek legal matter they came right out and said call the cops I want it stopped

          • Initial Complaint

            12/23/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            Constant phone calls daily. I have request ny munber be removed but to no avail. One representative started using foul language when I advised this number is connected to my business. I know in the state of North Carolina you cannot solicit a business. I want the calls to stop.

          • Initial Complaint

            12/20/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I acquired insurance through ****************************** last year when I became unemployed. When I became re-employed in October I contacted ********* ***** my carrier, and they transferred me to Marketplace where I explained again that I needed to cancel effective October 31, 2024. I was told the policy would cancel and I would receive confirmation in the mail. Mid November I received a policy invoice and repeated the process above. Once again I was informed cancellation would process and I'd receive confirmation by mail. End of November I received a late notice... rinse and repeat above, though this time I requested and was told I had been transferred to, a supervisor. December 6 I received ANOTHER premium invoice. I called Marketplace directly, spent 22 minutes spelling my name for the rep, in order to be transferred to a supervisor. I was told the exact same thing again and this time, the policy was cancelled. EXCEPT it was cancelled with a termination date of 12/06 instead of 10/31, so I am still receiving "overdue premium invoices" for coverage in November and beginning of December. The first person I spoke to today told me that the information I was given was incorrect and the rep "should have..." and that I "should have checked my policy" and that the people before "didn't know how to do it right". When I said their lack of training should not cost me almost $500, she offered to transfer me to a supervisor. THIS supervisor, that I spoke to today, not only informed me that I was STILL ENROLLED for 2025, also just repeatedly repeated that the policy cancelled on 12/06. I had Employer Provided Coverage as of 11/01. I cancelled this policy effective 10/31. The employees at Marketplace either do not know their jobs, how to do them, or simply don't care. At least 2 of every 3 representatives I speak to are either chewing in my ear, can't spell or are just plain rude. 3 out of every 3 have been inept, incompetent and truly just don't care.

          • Initial Complaint

            12/09/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I have recordings to prove such. The calls from the healthcare marketplace are so burdensome and overwhelming they are affecting my business phone. The calls come it at 6 am and well after 5 pm I receive calls until 9 pm often from the healthcare marketplace

          • Initial Complaint

            12/09/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            They call me 10 to 20 times per day I have asked them each time to quit calling Sometimes they just call and hang up They use phone numbers that are cancelled They use name **** *** **** a lot Please stop calling me I have an insurance guy who takes care of all my insurance Please stop them from calling me Also some will not let you talk They are very rude Also a Company says they are with final expenses and they are the same way

          • Initial Complaint

            11/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Contacted this organization approx. 2 years ago Never ended up doing business with them They have been consistently calling me for over 18 months after repeatedly asking them to remove me from their do not call list They refuse and continue to call/contact me

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Contact Information

          465 Industrial Blvd

          London, KY 40750

          (800) 318-2596

          Customer Complaints Summary

          28 total complaints in the last 3 years.

          28 complaints closed in the last 12 months.

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