Air Conditioning Contractors
AccuTemp Services, LLCThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Air Conditioning Contractors.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
THIS COMPANY DID AN UNAUTHORIZED BANK CARD TRANSACTION OF $25 FROM MY BANK ACCOUNT USING MY BANK CARD FROM A PREVIOUS TIME USING THEM. I USED THEM JUNE 26TH 2024 TO ONLY COME OUT AND CHECK MY INSULATION AND PAID THEM THEIR "COME OUT FEE" OF $109 AND THEY USED MY BANK CARD ON THIS MORNING 8/19/2024 AND DEDUCTED $25 FROM MY ACCOUNT UNAUTHORIZED. I HAVE NO DEALINGS WITH THEM AND NEVER AGREED TO ANY ADDITIONAL SERVICES AFTER JUNE 26TH. I CALLED THEM FIRST THING THIS MORNING AND SPOKE WITH CAMILLE AND SHE ASSURED ME THIS WOULD BE TAKEN CARE OF . THIS IS FRAUD AND UNAUTHORIZED USE AND CHARGE OF MY BANK CARD .Business response
09/03/2024
Ms. ****** was enrolled into our star service membership by mistake. This is a recurring service we offer all customers at a monthly charge. Right now we are still investigating how this oversight happened so we can better prevent it going forward. Ms. ****** was refunded,Customer response
09/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22162612, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
02/19/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
After emailing the company to cancel my Star Service Plan in December, the company continues to try to bill my credit card for the service.Business response
03/21/2024
********* membership has been cancelled as of January 12th, 2024. He should no longer receive any charge attempts for membership dues.Customer response
03/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21310912, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
08/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Paid for a waterline installation and water heater repair last Monday. The technician completed the work but damaged our living room wall when installing the waterline. He also cut a whole in our laundry room ceiling to access the water heater but didn't seal said hole afterwards.Customer response
10/05/2022
The company has scheduled repairs for this Saturday at 8am.Initial Complaint
07/29/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
ACCUTEMP July 27, 2022 Application #XXXXXXXXXX At 7:15am was told that company reps had been "dispatched.' 2 guys, ****** team" arrived at 8am, parked in driveway. They quickly began work & lined our floor with a drop cloth. A third guy arrived van & assisted the work for appx 1.5 hours. All persons wore AccuTemp attire. Equipment from the attic was removed in parts, various pieces: the green box (coils), the drip pan, other flat pieces (doors or vents), lots of insulation & some covered metal pieces with installation. At some point, an orange circular plastic wire balloon was installed - cool attic. When I asked what happens to discarded items from customer homes, I was told that AccuTemp had a salvage company partner. I took pics of items removed and replacements. Asked installer to place the new condenser on its platform. The installer responded that it was an "eye sore" & he preferred not to. Grudgingly in the rain, once wires were disconnect, both installers and myself, placed the support platform under new compressor. Ironic since humidity and rainwater is one reason for decay of old one. Circle thermostat removed, told worker to replace it. He said it could "not be used with new equipment. I could hardly see the numbers, letters on the digital screen so I knew it would be even more of an issue for my Mom. Had already addresses this issue with sales rep, Preston. Another problem, black plastic, wiring among debris. We inquired, told that it was the replacement for metal pipes in attic. Informed about AccuTemp "protocol" was to remove 5 feet of pipe, standard, b/c plastic is "easy" "malleable", "less heavy" "reliable than metal." We are furious.Business response
08/18/2022
Business Response /* (1000, 8, 2022/08/16) */ The customer reached out to us directly with her concerns. We were able to find and install a thermostat comparable to their original that we removed. As for the ductwork, we first attempted to explain that the ductwork installed in the attic was done at no additional cost, was superior to what was removed and used best installation practices and materials. The customer still demanded her original ductwork re-installed. Due to the poor insulation quality and age of the old rigid duct that we removed, we opted to replace the new wire helix duct that we installed and replace with new rigid ducting. The customer was satisfied with the modifications and her installation, even calling to thank the salesperson for the quality of service. It is our desire to provide Five Star Service to each and every person we encounter, and I believe we were able to achieve that level of service for this customer. We have used this example to coach our team to provide better service in the future as well. Consumer Response /* (2000, 10, 2022/08/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) RE: AccuTemp Service Corp, N. Harco Drive, Baton Rouge,LA In July 2022 we commissioned AccuTemps to perform HVAC work at our home. Once the work was completed, we discovered a few discrepancies in regard to our chosen option. We brought this to the attention of the company's management and local advocacy agencies. After careful listening and evaluation of the matter, the manager, ******, and salesman, ******** offered an apology and requested the opportunity to make corrections. The very next day installers were sent our home and promptly implemented the necessary improvements. These men did a thorough job and we are very pleased. Hats off to ****** (manager), ******* ******* (Design Consultant/sales rep), ****** Team'" and the two *******'s (installers). Thank you, ******* and ******** CC: Better Business Complaints #XXXXXXXX, #XXXXXXXXXX LA State Licensing Board for Contractors LA Dept of Justice, Consumer Dispute,Case ID #XXXXXXInitial Complaint
07/13/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Date of transaction: 7/10/2021 Description: Falsely charging me for work that was not completed. Was told they were honoring previous quotes and they actually created a new one. Changed the pricing and lied on the new invoice saying they completed work that was not performed. I signed for them to complete the service unaware that the electrician change my quote to something else because verbally told me they were honoring the previous quote.Business response
07/25/2022
Business Response /* (1000, 5, 2022/07/14) */ **** needed the details on the job invoice to match the tasks approved by her insurance. Our electrician service manager was able to add better detail on the invoice and resent it to her. She also needed two separate invoices for the same visit in order for her insurance to properly fund her claim. This is not something we typically do, but we made this accommodation for her. While the pricing for the work was correct, we also gave her a partial refund of $308 for her trouble. At this time, both parties consider the matter resolved.Initial Complaint
04/13/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
This company came out and charged me for a service two weeks ago and billed my credit card without a receipt. I have been calling two three times a day and have gotten nothing resolved because everyone who answer the phone works from home. I'm starting to think this company charged my card but didn't do the work because the card had been on my account from the previous serviceBusiness response
04/29/2022
Consumer Response /* (450, 8, 2022/04/29) */ Thank you complaint is resolved
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.