Reviews

From my experience, AccuTemp is a marginal business. Every time they have sent out someone for what should be a routine maintenance, they always try to "upscale" you into buying rubbish you do not need. I decided to give them a try, since they were servicing my next door neighbor. After I contracted them to regularly service our HVAC, I found out they tried to tell him he needed a completely new condenser/compressor unit, when later he called out another tech, who fixed his problem with some overdue routine service. Upon the routine check last year, their A/C guy pressured me into buying a "soft-start" kit for my A/C. Our A/C was not acting quite right this spring, so I called them up, and I found out that I was due for routine maintenance, although they had not called me. So we had him come out and he sold me on another $200.00 gadget as well as the routine maintenance. Meanwhile, the unit does not seem to be doing any better. Previously, one tech tried to sell me the complete replacement of the HVAC's condensate drain pan because of superficial rust. I had to have them make an additional service calls before they admitted the expensive replacement was not necessary. To make matters worse, in our typical service calls, you do not normally see the same person twice. So far, in typical service calls their people are new to the area, as well as new to us, which suggests they have difficulty getting local, reliable, dependable people. Meantime, since they advertised that they serviced emergency generators, I had their sales rep come out and quote us an installation. Since they told me that they serviced the two major brands, so when they called I told them I wanted the second one. I turns out, the quote I got which was emailed, was for the wrong one. So when I tried to set it up to see their sales rep in order to give me a correct quotation, with the correct name brand in it, his manager called me and abruptly terminated our service contract with them.

We appreciate your feedback and take all customer concerns seriously. However, we feel it’s important to provide context regarding our decision to end our working relationship with you. While we strive to provide exceptional service to all our customers, we also prioritize the well-being and comfort of our team members. Following an incident where one of our employees reported feeling uncomfortable due to inappropriate remarks, and considering the interaction during our recent phone call, we made the difficult decision to discontinue our services with you. We believe it’s crucial to foster a respectful and inclusive work environment for all our employees. We also want to mention that prior to this review, we had provided references to other companies that offer similar services, and you had not expressed any objections to our services. Furthermore, you chose to continue your service agreement with us, which we interpreted as evidence of your satisfaction with our services at that time. We understand that there may have been a discrepancy between your recent positive feedback during our conversation and the review you’ve provided. We would like to assure you that we value open communication and always aim to address any concerns promptly and professionally. While we regret any inconvenience or dissatisfaction you may have experienced, we stand by our decision to prioritize the well-being of our team members. We thank you for your past business and wish you all the best in your future endeavors. Sincerely, **** ****** AccuTemp Team