Complaints

• Initial Complaint

  11/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had an account with J&J Exterminators New Orleans but was very dissatisfied with the service. I called them and told them I didnt want them coming back to my home. My contract came up for renewal in July 2024 but I did not renew it. They billed me $275.00 anyway and have continued to do so since July even though I have called and was told to ignore the bills. Today, November 23, 2023 I got a letter from a debt collector trying to collect something I do not owe.

  

  Business response

  12/02/2024

  Yes ***** ******* did cancel pest control But termite was not canceled, the 275$ was termite protection rei. This is and optional And will not hit your credit report, cost to cost is just assisting with collection .BUT does not report to your credit, And was removed from collections on 11/27/2024,   We apologize for the miss understanding

• Initial Complaint

  05/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been with ***** for several years. My daughter lives at the residence in question. We were never late with payments during the aforementioned period. However; due to unfortunate circumstances, we could not meet the criteria for the annual treatment, after paying the renewal fee of $******. The company promised to renew the ****** without incident. This started on the 15th of April and is still going on. The company is blatantly disregarding any effort to settle this matter. Any help will be appreciated.

  Customer response

  05/01/2024

  The Address in question is *******************************.

  

  Business response

  05/01/2024

  J&J's insurance provider does not allow us to cover liquid treatments after 10 yrs  without retreating. This customer was at the 14 year **** and refused to retreat. So their policy was cancelled and they were refunded their renewal amount of $171.60 on 4-15-24.

• Initial Complaint

  09/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Spent over $3000 dollars to have my house fumigated in May 2022: paid in full, no issues there. For months after this ***** set out calling my girlfriend repeatedly bothering her to sign up for a $345 extended warranty plan; I was called zero times about this. The calls continued coming from the billing person and we told them we were not interested. Yesterday I receive a notice of the OPTIONAL $345 that we never signed up for nor received any form of service from was sent to a DEBT COLLECTION agency in **********. Called the ***** office this morning and the billing person confirmed that this $345 was entirely optional, we never signed up for it, and no services were ever provided under this warranty. They stated the reason this bill has been sent to collections is because a balance had been due for over 90 days. How is it possible that this is a balance due if its an entirely optional service that we did not sign up for?! I asked to receive written notice that this was never a due amount, and was told they would have to speak to their supervisor to receive written notice but their supervisor wasnt available.. and theyd have to call me back :( here I am writing this hours later and no one has reached back out. I guess the billing department is good at sending out fake balances due but not verification of this being unfounded, right? The billing person did say something to the effect that the notice I received was stage 4 debt collection and was not going to be enforced until it reached stage 5.. whatever that means, and honestly sounds like some BS. So whats the truth here? That I spend thousands of dollars to be sent a threat to continue giving them money or they will ruin my credit? ***** is a company run by cowards who think its appropriate to shake down those who do business with them. You owe me for the amount in collections and then some.

  

  Business response

  10/03/2023

  First, we have amicably settled this issue with the customer. Our standard operating procedure is to notify our customer of their upcoming renewal 3 months prior to the renewal date and - if not paid - 3 additional notices are sent with information about what happens when the renewal isn't paid. This annual fee is an important aspect of maintaining a home properly and we want to make sure that our customer is well informed. The issue in question was never sent to a collection agency and the matter was resolved. 

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