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          Insurance Companies

          Liberty Mutual Group
          BBB accredited business seal
          BBB Accredited BusinessA-Rated by BBB
          Visit Website(800) 344-0197Email Business

          About

          This business has 1 alert

          Important information

          • Additional Info:
          • Government Actions:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            State of Minnesota Department of Commerce vs. LM Insurance Corporation

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            As of October 16, 2023, Liberty Mutual has agreed to pay approximately $7.7 million to 86,506 policyholders for auto and homeowner insurance policies as a result of an investigation by the Department of Commerce, which alleged that Liberty Mutual violated several state insurance regulation laws. The consent order involves Liberty Mutual Insurance Company and several other subsidiaries of Liberty Mutual that are licensed to do business in Minnesota. 

          Overview

          Liberty Mutual Group

          175 Berkeley St

          Boston, MA 02116-5066

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          Find a Location

          Liberty Mutual Group has 489 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            BBB Accredited Since: 4/26/1931

            Years in Business: 113

            BBB Accreditation & Rating

            Liberty Mutual Group is BBB Accredited.

            BBB accredited business seal

            This business has committed to upholding the BBB Standards for Trust.

            Why choose a BBB Accredited Business?

            BBB Rating

            A-

            Reasons for rating

            • Government action(s) against the business
            How are BBB ratings calculated?

            About This Business

            Liberty Mutual Insurance offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, property, commercial automobile, general liability, global specialty, group disability, reinsurance and surety.  "Helping people live safer, more secure lives" since 1912.

            Products and Services

            Car Insurance, Motorcycle Insurance, Personal Liability Protection, Homeowners Insurance, Renters Insurance, Condominium Insurance, Personal Liability Protection, Flood Insurance, Identity Fraud Expense Coverage, Commercial Insurance

            Photos and Videos

            Business Details

            Local BBB:
            Better Business Bureau in Eastern MA, ME, RI & VT
            BBB File Opened:
            4/26/1931
            Business Started:
            1/1/1912
            Business Incorporated:
            11/28/2001
            Type of Entity:
            Corporation
            Alternate Names:
            State Auto Insurance
            Safeco Insurance Company of America
            Safeco Insurance Company of Illinois
            Safeco Insurance Company of Indiana
            Peerless Insurance Company
            Peerless Indemnity Insurance Company
            The Netherlands Insurance Company
            Liberty Mutual Insurance Group
            Liberty Mutual
            America First Insurance
            Colorado Casualty
            Golden Eagle Insurance
            Indiana Insurance
            Liberty Agency Underwriters
            Liberty Northwest
            Montgomery Insurance
            Ohio Casualty
            Helmsman Management Services
            Liberty International Underwriters
            Liberty Mutual Surety
            LMG Property
            Summit Holdings Southeast
            Liberty Mutual Group Asset Management Inc.
            Liberty Mutual Insurance Company
            Liberty Mutual Fire Insurance Company
            LM Insurance Corporation
            The First Liberty Insurance Corporation
            Liberty Insurance Corporation
            Liberty Insurance Underwriters, Inc.
            Employers Insurance Company of Wausau
            Wausau Business Insurance Company
            Business Management:
            Mr. Alan Schlosberg, General Manager, Service
            Ms. Krista A. Young, Consultant
            Mr. David Long, President & CEO
            Ms. Darline Arias, Manager
            Number of Employees:
            45000

            Additional Contact Information

            Principal Contacts
            Ms. Krista A. Young, Consultant
            Mr. David Long, President & CEO
            Ms. Darline Arias, Manager
            Customer Contacts
            Ms. Krista A. Young, Consultant
            Fax numbers
            Other Fax: (603) 422-7900
            Other Fax: (208) 344-0356
            Other Fax: (630) 250-7397
            Other Fax: (877) 202-4607
            Other Fax: (407) 333-0988
            Other Fax: (602) 678-5106
            Other Fax: (208) 327-7518
            Other Fax: (513) 576-3495
            Other Fax: (508) 435-8136
            Other Fax: (248) 641-9186
            Other Fax: (212) 221-5608
            Other Fax: (770) 916-1099
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            Other Fax: (215) 283-2891
            Other Fax: (603) 471-2855
            Other Fax: (972) 233-1977
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            Other Fax: (610) 397-0670
            Other Fax: (505) 883-7145
            Other Fax: (719) 528-1746
            Other Fax: (972) 519-0972
            Other Fax: (303) 421-8957
            Other Fax: (972) 395-9245
            Other Fax: (303) 346-3650
            Other Fax: (603) 358-4016
            Other Fax: (916) 294-9851
            Other Fax: (303) 447-2468
            Other Fax: (281) 392-4044
            Other Fax: (210) 496-6537
            Other Fax: (505) 323-8246
            Other Fax: (817) 281-9639
            Other Fax: (281) 367-8747
            Other Fax: (720) 489-0945
            Other Fax: (970) 493-8371
            Other Fax: (860) 285-8683
            Other Fax: (407) 667-4364
            Other Fax: (480) 575-1633
            Other Fax: (860) 257-3904
            Other Fax: (206) 448-9054
            Other Fax: (323) 292-6874
            Other Fax: (718) 421-8701
            Other Fax: (214) 368-0137
            Other Fax: (415) 983-0871
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            Other Fax: (760) 635-1478
            Other Fax: (501) 224-6915
            Other Fax: (918) 299-9887
            Other Fax: (512) 249-5512
            Other Fax: (225) 291-8188
            Other Fax: (312) 857-9032
            Other Fax: (432) 687-2186
            Additional Phone Numbers
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            Other Phone: (432) 683-5341
            Other Phone: (207) 743-0334
            Other Phone: (781) 565-1900
            Other Phone: (206) 545-5000
            Additional Email Addresses
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            Licensing information

            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

            • The company states that they are licensed to operate in all 50 states, the District of Columbia, Puerto Rico and all provinces in Canada. The company states that their insurance offerings and services comply with each state’s regulations.

            Additional Information

            Referral Assistance
            Massachusetts Division of Insurance
            1000 Washington Street
            Boston MA 02118
            Phone Number: 617-521-7794; 877-563-4467
            https://www.mass.gov/orgs/division-of-insurance
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