Reviews

Despite numerous emails and phone calls, my claims agent, ********* ***** (*******/******) has not been able to get ONE adjuster to OK $500 to replace shine coating on my vehicle (I was not at fault). 60 days has passed since I first alerted her to my need to have shine coating replaced. I have the string of emails to prove it. When I emailed her yesterday (10/16/24) to inform her that I called the "President's" line (?) and made a complaint, Christian emailed twice within hour after that email I sent to her, which was a miracle. I'm still waiting for the "President's" representative to call me to take my complaint.

We appreciate the time you have taken to reach out again to share your thoughts. Please contact the Presidential Service Team at PresidentialSVCTeam@LibertyMutual.com if you have any new information for consideration or if you wish to discuss your concerns further. 

Sexist. I paid for our policy, set it up, and opted to have my husband listed as the primary insured for a four dollar difference in rate. I'm having the vehicle registered in my name, so to have my name added to the ** cards, they had to ask direct permission from my husband. Infuriating, insulting, sexist nonsense. List both policy holders on the cards in the first place!

We are sorry to hear about your experience and appreciate the time you have taken to share your thoughts. We would like the opportunity to address your concerns. Please contact the Presidential Service Team at PresidentialSVCTeam@LibertyMutual.com to discuss your concerns.

I have been with them over 3 years and they canceled my policy never did I receive any mail monthly mail that I requested from the very start I've had problem after problem and they were so very rude

We are sorry to hear about your experience and appreciate the time you have taken to share your thoughts. We would like the opportunity to address your concerns.  Please contact the Presidential Service Team at PresidentialSVCTeam@LibertyMutual.com to discuss your concerns. 

Horrible!!! My elderly friend has been paying auto insurance on his son, unbeknownst to him, for 5 years!!! The only time he EVER drove his vehicle was when he was learning to drive at 16yrs old!!! NOW, my elderly friend cant get his son off the insurance policy. They cant send him correct documents to sign. They send incomplete documents that you cant sign and return (as they require)!!! Liberty is absurd and ridiculous!!! So glad my insurance isnt with them. Horrible for the elderly who have been customers for years. Shame on you!!!

We are sorry to hear about your friends experience and appreciate the time you have taken to share your thoughts. We would like the opportunity to address your concerns. Please contact the Presidential Service Team at PresidentialSVCTeam@LibertyMutual.com to discuss your concerns.

Unfortunately, my wife lost her wedding ring. Of course she was devastated. She is a **** at a ***************************** where we live and spent the 1st few days wondering around campus looking for it along rhe path she took the day she believed she lost. Thankfully we had it insured as it was an investment. So I call my local insurance agent who informs me an adjuster will call in the next few days. The adjuster was ******** ***********. She didnt call in a few days. She called the very next morning. I explained the details to her and I could tell she sincerely was empathetic towards my wife. It was obvious she was good at her job because she so tactfully extracted tge required information from me. I still cant believe it. The very next morning I received notice of a pending payment for the full amount of the ring. So grateful to Cristella and Safeco! Thank you ****** and thank you **********!

I am truly sorry to hear about your experience with our claims service.
We truly appreciate the time you have taken to share your thoughts. We would like the opportunity to address your concerns.  Please contact the Presidential Service Team at PresidentialSVCTeam@LibertyMutual.com to discuss your concerns.

In my experience, a negligent and incompetent insurance company. I have spent more time on the phone resolving issues caused by their mistakes and unwillingness to admit responsibility than all other past insurance companies I have interacted with.I requested a seemingly simple home policy switch to rental (landlord) to take effect upon completion of the existing homeowner's (primary residence) policy. However, ****** failed to terminate the old policy when the new one took effect, and billed my escrow for both. The old one was paid and the new one was then cancelled due to non-payment. But not before they billed me for two months of coverage, the entire time sending communications of non-payment to my escrow agents, but not me.After spending countless hours on the phone with them, it was decided that the resolution was 1) cancel and refund the premium paid for the old policy, 2) pay the two months of past-due coverage on the new policy and 3) pay the full premium for a year on the new policy from that day. Which I did (through my escrow account). Fast forward 10 months when I get a bill in the mail for a balance due. After speaking with yet another ****** agent on the phone, I learn that, although they told me a dollar amount for the new policy premium, and all of my documents state this amount, they decided on that same day that my premium would be higher because of the lapse in coverage during the time they had botched things up. They would not be swayed by the circumstances or my insistence that the issue was their doing. They decided, after payment and signing documents, that I owed more money and they were not changing their minds.This company employs unethical business practices and makes mistakes which ultimately result in stress and a great deal of time wasted resolving problems of their making. Never again.

We are sorry to hear about your experience and appreciate the time you have taken to share your thoughts. We would like the opportunity to address your concerns. Please contact the Presidential Service Team at PresidentialSVCTeam@LibertyMutual.com to discuss your concerns.

BE AWARE Unfortunately, I am very disappointed with ******. We signed with the company for Home Insurance in September 2021. We had a couple of incidents where we had branches damaging our roof and informed the Insurance, however, the damage was always less than our deductible so they never had to pay. In 2023 we started experiencing some problems with the roof and were told by a roofing company that our roof had been damaged by hail and contacted the insurance to have it evaluated. They sent an inspector and he denied any damage and affirmed that our roof was kind of old but still in very good shape, that was his ********* August 2024, we received a letter from the insurance informing us that they would not renew our homeowners insurance policy.this is what they said:"This non-renewal is the result of an underwriting review. The reason for non-renewal is -Condition of property: Roof-Algae/mildew/mold/most outbuilding-missing shingles/tarp "In my opinion, this is a very opportunistic and unethical behavior. They took our money, never paid for any claim, and did not have the decency to honestly inform us of this when the inspector came to the house to check our roof.I would not trust a company that behaves in such a manner.

We are sorry to hear about your experience and appreciate the time you have taken to share your thoughts. We would like the opportunity to address your concerns. Please contact the Presidential Service Team at PresidentialSVCTeam@LibertyMutual.com to discuss your concerns

A man that was literally parked with his truck on top of the words "NO PARKING". While still looking at her accelerated his full sized pick up truck and due to his eyes being on his child and not the road Tboned my fiance. She was driving my 2017 ****** tacoma which I'd finally paid off a month prior. Due to a high interest rate I've paid over 40 grand for that truck. I have my companies name all over my truck I take alot of pride in it and the work I had to do to pay for it. I served in the ****************** for almost 5 years and was deployed in *********** and ****. And I have ALWAYS held myself to the highest standards in regards to my honesty and integrity. The man who drove into my truck immediately upon asking his vehicle apologize profusely for what he had done and accepted full responsibility I had a pressure washer in the back of my truck that broke my back window and my truck staying damage to the driver side door and the rear fender as well as dense by the back door. It is basically a perfect image of where his giant truck hit mine. I wanted my truck ***aired quickly because I carry my business's name on it. So I asked my claims *** if I were to pay for the ***airs to my truck would I be reimbursed. To which the claims *** told me specifically and matter of factly that I would be 100% reimbursed for all the cost of ***airs to my truck. So taking this insurance company at their word I withdrew over $10,000 from my company's credit line to pay for the damages to my truck to be ***aired. If I paid the money back within 30 days I wouldn't have any interest on it however after 30 days the interest rate is around 20%. I stress this to my clients rap after weeks gone by and I still was getting the runaround after two and a half months of complete disregard for the people that they work for and a absolute lack of integrity amongst the insurance staff I was given $***** it cost me $13,000 after everything they gave me ***** I now have legal ***resentation

I am truly sorry to hear about your experience with our claims service.
We truly appreciate the time you have taken to share your thoughts. We would like the opportunity to address your concerns.  Please contact the Presidential Service Team at PresidentialSVCTeam@LibertyMutual.com to discuss your concerns.

This company is a joke!!! They canceled my insurance for a blurry aerial picture showing a tree shadow on the roof, saying it is ****. They said there is an appeal process. That is a lie, they refused the we photos we took that proves there is NO ****, refused the appeal process and cancelled my policy. Stay away from this headache!!!

We are sorry to hear about your experience and appreciate the time you have taken to share your thoughts. We would like the opportunity to address your concerns.  Please contact the ******************** Team at ******************************************************************** to discuss your concerns. 

One star is not low enough for this crappie insurance. I am currently moving all of my business to a different insurance company. I had two car and two houses. I have found better rates with GEICO. Better customer service so far. ********************************************* claims is a joke. Do your self a favor a dont waste your time.

We appreciate the time you have taken to reach out again to share your thoughts. Please contact the ******************** Team at ******************************************************************** if you have any new information for consideration or if you wish to discuss your concerns further.