Complaints

• Initial Complaint

  01/29/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  i did not have any liability to rent grow **** and did not have a contract with this company. and I requested information regarding anything related to my credit history, they did not respond. I demand that this be removed from my credit report and any other related reports.

  

  Business response

  01/31/2025

  Thank you for the opportunity to respond to this complaint. We understand that you spoke directly with a member of RentGrows Consumer Relations team to discuss your concerns and submit a dispute. The Consumer Relations team will contact you with additional information as soon as your dispute is resolved. Please note that the information RentGrow receives about rental applicants comes from third party consumer reporting agencies, including one or more of the three major credit bureaus, and other sources of public records information.Additionally, RentGrow does not rent properties, does not establish the criteria used to evaluate applicants, and does not make rental decisions. Any applicant with questions or concerns can always visit ****************************** for helpful and important information about their screening report, their result,how to quickly initiate a dispute, and more. Thank you again for the opportunity to respond. 
  

  Customer response

  02/01/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Sedale

   

   

• Initial Complaint

  01/24/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  RentGrow provided a complex completely wrong and very inaccurate information that led to me being denied housing, They have a 1.1 BBB rating for a reason. They have been sued multiple times for this exact deceptive practices reason!

  

  Business response

  01/30/2025

  We appreciate the opportunity to address your concerns. We understand that our RentGrow Consumer Relations team spoke with you directly about how to submit a dispute and that your civil dispute has now been submitted to RentGrow. The Consumer Relations team has forwarded your dispute to the agency reporting your information for investigation. RentGrow will contact you directly with additional information as soon as your dispute is resolved. Although RentGrow cannot control how quickly the agency completes its investigation, we will help make sure the agency does their job within the time limits required by law. Please understand, however, that RentGrow is not a government agency nor are we a credit bureau. The information RentGrow receives about rental applicants come from third party consumer reporting agencies. Furthermore, all rental qualification criteria, are established solely by the property where you applied (not RentGrow). If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, and you can always visit ****************************** anytime for other helpful and important information.

• Initial Complaint

  01/18/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Rentgrow provided inaccurate, out of date, and false information on a credit report for tenant screening which led to denial of housing.

  

  Business response

  01/21/2025

  Thank you for reaching out to share your concerns. We understand that RentGrow has received your credit dispute, and our Consumer Relations team is working as quickly as possible to process your dispute. The Consumer Relations team has forwarded your dispute to Experian for investigation. RentGrow will contact you directly with additional information as soon as your dispute is resolved. Although RentGrow cannot control how quickly ******** completes its investigation, we will help make sure ******** does their job within the time limits required by law. Please note, RentGrow does not rent properties, does not establish the criteria used to evaluate applicants, and does not make rental decisions. All rental qualification criteria are established solely by the property where you applied. If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday or visit ****************************** anytime for other helpful and important information. 

• Initial Complaint

  01/16/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I applied with a apartment complex that uses Rent Grow **** I completed the application and was denied. I called the company to inquire why my application was denied. I was told that they would send me a report. They sent the report which had OLD outdated credit information that was deleted and nonexistent on my credit report for years. I called the apartment complex whom advised me that i had to file a dispute with Rentgrow. I filed a dispute, but i also looked at their reviews and its other consumers experiencing the same trouble. This is illegal and seems like discrimination to deny applicants.

  

  Business response

  01/24/2025

  Thank you for the opportunity to respond to this complaint. We understand that you were able to contact the Consumer Relations team directly and have already initiated and completed the dispute process. The Consumer Relations team has forwarded your dispute to the bureaus reporting your information for investigation. RentGrow will contact you directly with additional information as soon as your dispute is resolved. Although RentGrow cannot control how quickly these bureaus complete their investigations, we will help make sure they do their job within the time limits required by law. RentGrow provides information about rental applicants that property owners and managers (RentGrows customers) can use to help make decisions about rental applicants. RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions. Please understand, that RentGrow is not a government agency nor are we a credit bureau. The information RentGrow receives about rental applicants come from third party consumer reporting agencies.  Applicants who believe information in their screening report was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at ****************************** or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, for helpful and important information, including how to quickly initiate a dispute. 

• Initial Complaint

  01/07/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am filing a complaint against RentGrow **** regarding an unreasonable delay in processing my background check for an apartment application. I applied for an apartment on 12/31/2024 and was informed that all aspects of my application, including income, credit, and civil record checks, were approved. However, my criminal background check, specifically involving California records, remains incomplete.I contacted RentGrow to request an update and was informed that the delay is due to the California court system. While I understand there may be external factors contributing to the delay, I believe RentGrow has a responsibility to provide timely service or offer alternative solutions in cases where prolonged delays are negatively impacting customers.This delay has caused me significant hardship. I am unable to move into my apartment, which has forced me to spend money on hotels while waiting for the background check to clear. Additionally, I am starting a new job and need a confirmed address for my daughters school enrollment.RentGrow has not offered any resolution or alternative to expedite this process, and the lack of transparency and responsiveness has added unnecessary stress to an already difficult situation. I am seeking assistance from the BBB to ensure RentGrow improves its processes for future customers and to help expedite my background check as soon as possible.Thank you for your attention to this matter.

  

  Business response

  01/15/2025

  Thank you for reaching out to share your concerns. We understand that you have been in contact with our Customer Relations team about the status of your application and the outstanding items on your screening have been completed by RentGrow. Please contact the property to inquire about the additional steps needed to complete your application process. Please note, the information RentGrow receives about rental applicants comes from third party consumer reporting agencies. Any applicants who believe information in their screening report was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at ****************************** or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, for helpful and important information, including how to quickly initiate a dispute.
  

• Initial Complaint

  12/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Rentgrow (I spoke with *****) furnished fraudulent information against me which rendered me homeless. After over 40 days of this ****, I was finally able to work with Experian to file a report for the fraudulent write off but on Friday December 20th rent grow refused to remove. I conferenced in Experian who confirmed that the updated information from rent grow had been sent. Rent grow should decease from aiding and abetting apartment complexes in IRS tax fraud and consumer fraud by furnishing fraudulent data and subsequently making it near impossible for the consumer to remove said data. It is my hope that state, local and federal authorities will prevent this company from continuing to defraud and render consumers homeless in this manner. Additionally ***** lied on the call about the receipt of the information. Unacceptable!

  

  Business response

  12/23/2024

  Thank you for the opportunity to respond to this complaint. We understand that you were able to contact the Consumer Relations team directly and have already initiated and completed the dispute process. RentGrow provides information about rental applicants that property owners and managers (RentGrows customers) can use to help make decisions about rental applicants. RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions. Please understand, that RentGrow is not a government agency nor are we a credit bureau. The information RentGrow receives about rental applicants come from third party consumer reporting agencies.  Applicants who believe information in their screening report was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at ****************************** or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, for helpful and important information, including how to quickly initiate a dispute. 

• Initial Complaint

  12/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In 2022, my identity was stolen while traveling for work. My car was broken into, and critical documents such as my Social Security card, passport, ID, and credit cards were stolen. I immediately reported the incident to the police and documented the theft with photos. Since then, I have been a victim of identity theft, facing fraudulent tax filings, unauthorized account openings, and disruptions to my existing *********** support my claims, I have the following documentation:IRS Identity Theft Affidavit Two FTC Identity Theft Reports (2022 and 2024)A police report I recently applied for an apartment at a new complex, which uses RentGrow for tenant screening. My application was denied due to issues caused by fraudulent accounts appearing on my credit report. I appealed the decision with RentGrow, providing comprehensive documentation to prove that the accounts were fraudulent.However, RentGrow took unauthorized and inappropriate actions that worsened the situation:Unauthorized Disputes: RentGrow filed disputes with Experian without my permission. I did not authorize them to act on my behalf or contact Experian.Failure to Follow FCRA Section 605B: Under the Fair Credit Reporting Act (FCRA), fraudulent accounts should be blocked within four business days of receiving proper documentation. RentGrow ignored this process and instead initiated a standard 30-day dispute, delaying resolution significantly.Obstruction of Corrective Action: RentGrows unauthorized dispute has blocked me from filing the proper FCRA 605B dispute with Experian myself. This delay has left me unable to address these inaccuracies promptly and ********* current lease expires on December 16, leaving me only days to secure housing. RentGrows actions have created unnecessary delays, jeopardizing my ability to secure a new apartment. The consequences of their failure to comply with **** guidelines and their unauthorized interference are severe and could leave me without a place to live.

  

  Business response

  12/23/2024

  Thank you for the opportunity to respond to this complaint. We understand that you submitted a credit information dispute directly with RentGrow on November 21, 2024 and that your dispute is now complete. We also understand that your credit dispute is now complete, and the Consumer Relations team has contacted you and the property directly with those results. Please note, that RentGrow provides information about rental applicants that property owners and managers (RentGrows customers) can use to help make decisions about rental applicants. RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions. If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, and you can always visit ****************************** anytime for other helpful and important information

• Initial Complaint

  11/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to formally dispute the information provided by RentGrow as part of my tenant screening process on Nov 22, 2024, which has resulted in the denial of my rental application.I have worked diligently to improve my financial standing, including filing for bankruptcy in 2019 and subsequently paying off collections. My credit score has significantly improved, and I have maintained a strong rental history. My most recent lease (2022) was for 15 months, during which I made all payments on time and in full.Despite these efforts, RentGrow is reporting inaccurate or misleading information that does not reflect my current financial and rental status. These errors have directly contributed to my rental application being unfairly denied. I request a thorough investigation of the information reported, immediate correction of any inaccuracies, and a revised report sent to the relevant parties.I also request a copy of the specific data and sources used in the tenant screening report to better understand and address these discrepancies.Thank you for your prompt attention to this matter. I look forward to your response.

  

  Business response

  12/09/2024

  We appreciate the opportunity to address your concerns and apologize for any inconvenience you may have experienced. We understand that you were able to contact RentGrow directly, submit a dispute to RentGrows Consumer Relations team, and that your dispute has been completed. The outcome of your dispute was provided to you via email. Please understand, that RentGrow is not a government agency nor are we a credit bureau. The information RentGrow receives about rental applicants come from third party consumer reporting agencies. Further, RentGrow does not own or manage any properties and the property where you applied (not RentGrow) makes all rental decisions and sets the criteria used to determine whether applicants are qualified. If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, and you can always visit ****************************** anytime for other helpful and important information. 

  Customer response

  12/10/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  RentGrows response does not address the issue at hand, which I find to be an unfair and inaccurate reflection of my current qualifications as a tenant. The items in question stem from a bankruptcy that occurred nearly six years ago. It is important to note that this bankruptcy has already been resolved and is no longer indicative of my financial responsibility.

  
  Additionally, I have already faced significant consequences, including a two-year period during which I was unable to rent. I have since demonstrated my responsible rental payment history, which I believe should be given appropriate weight in this evaluation.
  FAQ
  
  Regards,

  ********

   

   

  

  Business response

  12/13/2024

  Thank you for sharing your concerns with us once again. Please understand that the property where you applied (not RentGrow) makes all rental decisions and sets the criteria used to determine whether applicants are qualified and that the information RentGrow receives about rental applicants come from third party consumer reporting agencies. We understand that you filed a dispute with RentGrow and your dispute is complete. You may also contact the bureau that is reporting the information to RentGrow to initiate a dispute with them directly. Please do not hesitate to contact us again by calling ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday.

• Initial Complaint

  11/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company making hard for me find adequate housing because of the inaccuracy in their unverified founding. This has happened to more then once when rental companies use them.

  

  Business response

  11/07/2024

  We appreciate the opportunity to address your concerns. We understand that you spoke directly with a member of RentGrows Consumer Relations team to discuss your concerns and submit a credit dispute. The Consumer Relations team will contact you with additional information as soon as your dispute is resolved. Please note that the information RentGrow receives about rental applicants comes from third party consumer reporting agencies, including one or more of the three major credit bureaus, and other sources of public records information. Additionally, RentGrow does not rent properties, does not establish the criteria used to evaluate applicants, and does not make rental decisions. Any applicant with questions or concerns can always visit ****************************** for helpful and important information about their screening report, their result,how to quickly initiate a dispute, and more. Thank you again for the opportunity to respond. 

• Initial Complaint

  10/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am currently experiencing a problem with Rent Grow who is acting in the image as a ************* by not accepting my credit score from Experian and decreasing my score due to their unknown policy for the consumer. I am currently experiencing a problem with my *** payoff in the amount of $31,339.00 from ***************, from their underwriter for the *** Policy that I purchased through *************** at the time of my vehicle purchase prior to my car wreck on 11.15.23. Currently pursuing action with regard to *************** $31,339.00 with BBB of ************************** COMPLIANT 22423311.Rent Grow in *********, states in their narrative information that they provide tenant screening reports to Property Owners and managers, but does not set applicant eligibility criteria for property. I do not feel that they have authority to alter the ********************** information and not provide a justification and continue to send denial letters to me. I would like to know what is the Applicant Eligibility Criteria. Why dont I not qualify with no late rent payments, to return to the property after handling a family emergency. Time Line of Event upon reapplying in Sept for Oct.1st Denial - 9/22/24 *Fraudulent Civil Court History Removed *Risk Score in Conditional Range - What is the appropriate Risk Score and Conditional Range? 10/22/24 *Risk Score in Conditional Range - AGAIN What is the appropriate risk score since I did not fall beyond Conditional Range/ *Income does not meet property requirements. I submitted retirement information for my 2 yearly Annuities in the amount of $78,500.00. Much less income from when I was a tenant in 2022.Request assistance in obtaining details.

  

  Business response

  10/31/2024

  Thank you for reaching out to share your concerns. We understand that RentGrow has received your credit dispute, and our Consumer Relations team is working as quickly as possible to process your dispute. The Consumer Relations team has forwarded your dispute to Experian for investigation. RentGrow will contact you directly with additional information as soon as your dispute is resolved. Although RentGrow cannot control how quickly ******** completes its investigation, we will help make sure ******** does their job within the time limits required by law. Please note, RentGrow does not rent properties, does not establish the criteria used to evaluate applicants, and does not make rental decisions. All rental qualification criteria are established solely by the property where you applied. If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday or visit ****************************** anytime for other helpful and important information.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩