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96 Customer Reviews
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Review from Brittney M
1 star01/25/2025
I was approved (with conditions) for an apartment on the 20th, then denied on the 25th for those same conditions. Ive been trying to find answered because I have never heard of being approved then denied for the same reason.
RentGrow, Inc. Response
01/27/2025
Thank you for the opportunity to respond to this review. We understand that you applied in a group application and that your application was accepted by the property. If you have any questions about your tenant screening information, please contact our Consumer Relations Team at the number below. Please note, that RentGrow provides information about rental applicants that property owners and managers (RentGrows customers) can use to help make decisions about rental applicants.RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions. Any applicants who believe information in their tenant screening information was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at ****************************** or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, for helpful and important information, including how to quickly initiate a dispute.Review from Je P
1 star01/17/2025
Lied To Encourage Application Process Then Manipulated System To Make It Appear As If Denial Was Legitimate, Stole Money After Promising No Fees To Be Accessed For Process.RentGrow, Inc. Response
02/04/2025
Thank you for reaching out to share your concerns. We understand that our Customer Relations team has contacted you via email with detailed information on how to request a copy of your report and how to submit a dispute. Please note, RentGrow does not rent properties, does not establish the criteria used to evaluate applicants, and does not make rental decisions. All rental qualification criteria are established solely by the property where you applied. Lastly, please note that RentGrow does not charge any application, screening, record retrieval fees, or any other fees to applicants. If you have questions about any fees you paid to the property where you applied, please contact the property directly. Any applicants who believe information in their screening report was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at ****************************** or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, for helpful and important information.Review from Tabitha F
1 star01/10/2025
I have been denied for almost a year due to this place from multiple apartments,everytime I get an account removed and they screen it goes back on my report,they refuse to put my income in even though I provided 6plus months worth,and I don't owe these accounts anylonger,well over 7 years old and aren't evicts,and I can't find any company that isn't screening with them,my reports are not correct I disputed and still sent the same thing backRentGrow, Inc. Response
01/23/2025
We appreciate the opportunity to address your concerns and apologize for any difficulty you may have experienced. We understand that RentGrows Consumer Relations team tried to reach you directly and left a detailed voicemail confirming that your dispute was completed. Please understand, however, that RentGrow is not a government agency nor are we a credit bureau. The information RentGrow receives about rental applicants come from third party consumer reporting agencies. Furthermore, RentGrow itself does not manage or rent any property, does not set applicant eligibility criteria, and does not make rental decisions. If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, and you can always visit ****************************** anytime for other helpful and important information.Review from Denise D
1 star12/30/2024
Fraudulent falsely sharing information. I hope everyone effected by this fraudulent scam of a company is compensated.RentGrow, Inc. Response
12/31/2024
Thank you for the opportunity to respond to this review. We understand that RentGrows Consumer Relations team tried to reach you and left a detailed voicemail on how to submit a dispute. Please note, that RentGrow provides information about rental applicants that property owners and managers (RentGrows customers) can use to help make decisions about rental applicants. RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions. Any applicants who believe information in their screening report was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at ****************************** or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Time,Monday through Friday, for helpful and important information, including how to quickly initiate a dispute.Review from KAREN M
1 star12/30/2024
CANNOT REACH ANYONE. On hold forever. I filed a dispute and haven't heard anything. Incorrect and false information reported and for the first time in my life, causing me to be declined. I don't understand why they have an A RATING WITH BBB when there are so many complaints. This is giving me high anxiety and can't believe they get away with this. No one to reach. **** *****, **********, **RentGrow, Inc. Response
01/06/2025
Thank you for reaching out to share your concerns. We understand that RentGrow has received your credit dispute, and our Consumer Relations team is working as quickly as possible to process your dispute. The Consumer Relations team will contact you with additional information as soon as your dispute is resolved. Although RentGrow cannot control how quickly ******** completes its investigation, we will help make sure ******** does their job within the time limits required by law. Please note, that RentGrow obtains consumer information, such as credit history information, from one or more of the three nationwide credit bureaus (Experian, **********, or Equifax). Please further note, RentGrow does not rent properties, does not establish the criteria used to evaluate applicants, and does not make rental decisions. All rental qualification criteria are established solely by the property where you applied. If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday or visit ****************************** anytime for other helpful and important information.Review from Antwun S
1 star11/25/2024
Company is full of s*** Ive applied for two apartments and denied me for charge offs that are actually paid.RentGrow, Inc. Response
11/27/2024
Thank you for the opportunity to respond to this review. Consumer Relations was unable to reach you and left a detailed voicemail on how to submit a dispute. Please note, that RentGrow provides information about rental applicants that property owners and managers (RentGrows customers) can use to help make decisions about rental applicants. RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions. Any applicants who believe information in their screening report was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at ****************************** or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, for helpful and important information, including how to quickly initiate a dispute.Review from SAN S
1 star11/22/2024
INCORRECT INFORMATION. DISPUTE SUBMITTED. CONTRADICTORY SCREENING REPORT. HARD TO CONTACT. SCREENING WAS RAPID.RentGrow, Inc. Response
11/27/2024
Thank you for the opportunity to respond to this review. Please note, that the RentGrow team was unable to find your application with the information that was provided. Please understand, however, that RentGrow is not a government agency nor are we a credit bureau. The information RentGrow receives about rental applicants come from third party consumer reporting agencies. Applicants who believe information in their screening report was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at ****************************** or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, for helpful and important information, including how to quickly initiate a dispute.Review from Anymous A
1 star10/11/2024
Based on there information that is inaccurate they sent the leasing company my application was denied. Even though they have said in every complaint they are not the management company they don't make the decisions. It is there inaccurate reporting system that causes the denials. I have never been denied a place to rent to live until whoever thought this idea was good. They have many law suits for false reports that doesn't make them look good and hopefully the companies that use them wise up. Times are already hard on people because of inflation and COVID alot of people did not work for months I bet there credit took a hit maybe lost there home because of it and now we have companies like rent grow denying even to rent because of credit. Not good. Rent grow is no goodRentGrow, Inc. Response
10/17/2024
Thank you for the opportunity to respond to this review. We understand that you applied in a group application and that your application was accepted by the property. If you have any questions about your tenant screening information, please contact our Consumer Relations Team at the number below. Please note, that RentGrow provides information about rental applicants that property owners and managers (RentGrow’s customers) can use to help make decisions about rental applicants. RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions. Any applicants who believe information in their tenant screening information was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at www.rentgrow.com or by calling us at (800) 898-1351 between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, for helpful and important information, including how to quickly initiate a dispute.Review from Elizabeth C
1 star09/10/2024
They denied my application for an apartment in ***** and said I don't meet the criteria but all of my information is correct and accurate with good credit now I'm trying to get in touch with them and they have a long hold for speaking with a representative that leads you to a websiteRentGrow, Inc. Response
09/24/2024
Thank you for the opportunity to respond to this review. We understand that our Customer Relations team has reached out to you via email to help you initiate a dispute. Please note, that RentGrow provides information about rental applicants that property owners and managers (RentGrows customers) can use to help make decisions about rental applicants. RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions. Any applicants who believe information in their screening report was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at ****************************** or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Standard Time, Monday through Friday, for helpful and important information, including how to quickly initiate a dispute.Review from Denita N
1 star09/09/2024
Due to their reporting of inaccurate information I am unable to secure a home.RentGrow, Inc. Response
09/19/2024
Thank you for reaching out to share your concerns. We understand that RentGrows Consumer Relations team has been in contact with you directly, and that your dispute is currently in progress. The Consumer Relations team will contact you with additional information as soon as your dispute is resolved. Please note, RentGrow does not rent properties, does not establish the criteria used to evaluate applicants, and does not make rental decisions. Any applicant with questions or concerns can always visit www.rentgrow.com for helpful and important information about their screening report, their result, how to quickly initiate a dispute, and more. Thank you again for the opportunity to respond.
Customer Review Rating
1.13/5stars
Average of 96 Customer Reviews
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