Small Appliance Dealers
All Cape Appliance, Inc.This business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
12/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Sunday 11/10, my husband and I ordered a Frigidaire 13 cu.ft. freezer to store breastmilk for our 3 mo old. The All Cape website listed this item as in stock at their warehouse, and still does as of today 12/7. On Monday 11/11, ********* from All Cape called and let us know the white color was out of stock but there was a brushed stainless they could offer that would be delivered within 7-10 business days. We confirmed this was fine and processed the transaction online, with her refunding the other transaction on her end. We did not receive updates from All Cape as of 11/21. On 11/22, my husband called requesting an update and ********* confirmed a truck was arriving on 11/26 that might have the freezer. We never received an update on 11/26 and both my husband and I started calling their business daily through 12/4 asking for updates. The business did not answer our calls and did not return our numerous voicemails. My husband finally went to All Cape on Wednesday 12/4 and requested an update. ********* said she "had given the information to your wife" the day before when she had provided no such update and only confirmed the owner would call me back. My husband pressed for details and ********* said she didn't have an update to provide and couldn't verify when the freezer would be in despite it being in stock on their website. At that time, my husband cancelled the transaction in person and asked that we not be charged a restocking fee, since the appliance was not on location and had no verified date of availability, and said he'd buy the product elsewhere due to the immediate need. All Cape called on 12/5 saying the freezer was miraculously in stock and they could deliver it. My husband verified we did not need the freezer, as discussed the day before. All Cape then charged a 25% restocking ******** are confident the freezer was never on location and never available. All Cape is charging junk fees to customers when they have no intention of providing a product.Customer response
12/18/2024
I have not heard from the business in response to my complaint.Initial Complaint
10/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased an Electrolux refridgerator from All Cape on 8/1/23. The fridge immediately began to leak from condensation along the seal between fridge and freezer. The tech replaced the seal twice and then deemed it unrepairable. They uploaded photos and documentation as requested by **********. The refridgerator had a dent in it upon delivery, which I believe is the main issue with the leak. That responsibility falls back on All Cape. I have called them repeatedly, sent emails and am now submitting this complaint. All cape, when they were still answering my calls, blamed Electrolux and Electrolux blamed All Cape. I have filed a complaint against each company and do not care how they resolve it between themselves. I would like a full refund or the next step is a lawsuit, which will include all associated costs with time, pain and suffereing and repairs to the kitchen.Customer response
11/03/2024
I have not heard from the business in response to my complaint.Initial Complaint
07/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 9, 2023 we purchased an Electrolux washer and dryer from All Cape Appliance. Total cost was $2122.57, which included $69.95 for installation. (One assumes PROPER installation.) This was immediately charged to our credit card, but not delivered and installed until May 30, despite their claim that all items were in stock. Installation people spent more than one hour in our home. After units were stacked and installed in closet, they said there was a problem leveling them, claiming our floor was "soft." They put shims underneath, pronounced the problem solved, and left. With the very first wash, it was obvious that something was wrong, as the washer vibrated and squeaked intensely during the spin cycle. We requested they return to re-level. One man came on June 7 and did nothing more than put his upper body weight against dryer and again pronounce our floor "soft." From that date onward, we hired plumber (twice), floor contractor (once) and Electrolux recommended repair service (twice), at a total cost to us of $697.95. During this ordeal, All Cape Appliance hung up on us and slammed and locked a door in our face. On June 27, they finally came to our home, pulled the machines out, listened to the vibrations and squeaks, and continued to claim "no problem." On June 28, Cape Appliance Repair (different company, recommended by Electrolux) removed a large piece of styrofoam packing material from underneath the washer. This is the first item mentioned in the Electrolux installation guide and readily shown on ******** and applicable to any brand. ************ beautifully!! This entire ordeal and expense was caused by FAULTY INSTALLATION BY ALL CAPE APPLIANCE. Despite our email dated June 28 and a certified letter sent July 1 and signed for on July 5, we have had no response. Documents attached:- Photo styrofoam packing removed on June 28 - Electrolux installation instructions - Expenses incurred, sent to All Cape Appliance on July 1Initial Complaint
03/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a 17 year old stove that had a back burner which stopped working. I called All Cape Appliance on 1/13/2023 and asked if the manufacturer still made parts for this stove since it was so old. They confirmed that the parts for this stove were still available and they would send out a tehnician to evaluate the issue. They charged me $129.95 that day. A week later the technician came out and said I needed two elements and he would order them and install at a cost of $423.58. I signed his ipad to confirm that it was ok to proceed. He never gave me a copy of the order even though I have called the store twice to email it to me. They charged me $423.58 that day. A month later the technician came in to install the elements and after dismantaling the stove and turning on the power, the burner still didn't work. The technician said it was the starter and he can't order those any longer. He wished me good luck and started to leave. I told him to remove the elements and return them to All Cape Appliance. He hesitated but did comply. When I spoke to All Cape they said that they would refund the $423.58 less a 25% restocking fee. They expect me to pay $216.75 ($129.95 + $90.80) for their mistake. The parts in fact were not available AND the technician didn't correctly diagnose the problem when he came to my home. I have disputed these charges on my ***** I have tried to resolve this with them and they stand firm that this is the best they can do. I expect a full refund. All Cape Appliance confirmed parts were available for this model and in the end they couldn't get the parts.Customer response
03/14/2023
I have not heard from the business in response to my complaint.
I sent All Cape Appliance a demand letter by certified, return receipt requested via the **** on March 7, 2023. They received the letter on March 8, 2023. On March 8, 2023 All Cape Applance credited me $332.79 which was the cost of the part replacement/service less a 25% restocking fee. This was their original position which means I needed to pay for the service call ($129.95) and for the restocking fee ($105.90) for a total of $235.85 for their mistake.
My complaint is that they told me BEFORE anyone came to my home that they were able to get replacement parts for my 2005-2006 range and when the technician came a second time with the replacement part that he advised me I needed, the range did not work and he immediately told me it was the starter and those they CANNOT order as they are no longer available.
I am planning on filing in small claims court however I needed to send a demand letter and give All Cape Appliance the opportunity to respond and try and settle this. To date there has been no response from them in addressing my issue of $235.85 beyond their original position of a partial credit.
I also posted on social media ******** my situation with a one star rating out of five and they responded with inaccurate information and lies. They said I screamed at employees and swore at the technician - neither of which is true. Sadly, I am still waiting for the manager to address this situation with a call to me and a professional response.
Your continued help is very much appreciated.
Sincerely,
***************************
Initial Complaint
09/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
9/23/2022. Had to pay upfront a charge of ****** for All Cape Appliance to come & diagnose my dishwasher, which was bought from ***** installed by ***** ***** being serviced by them. The tech couldn't remove the dishwasher from under the cabinet so no diagnosis was done. We were told "good luck."Initial Complaint
04/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On January 3, 2022 I went to the Store name ******** Maytag Appliance **************** on ********************************************* where i was looking fro a washing machine to buy the guy Charge my card for the washing machine the machine have a big hole on it. I was thing if I take it its going to leak so i decided to cancle the charge that the guy make on my card I did not take anything from the store, The amount charge ****** they only return ****** So they still have a balance of ***** for me and when I call them they told me to call my bankCustomer response
05/10/2022
I have not heard from the business in response to my complaint.
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Contact Information
Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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