Complaints

• Initial Complaint

  01/18/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  4 Months ago a recall was issued for a steering part being defective on my 2023 Honda Civic which I purchased from Atamian in June of 2023. I've made several attempts to have this problem corrected but each time they tell me that corporate has not issued the new part or the instructions they (Atamian) needs in order to do the work. Atamian has told me that "other" Honda dealerships have received the part and I'm "free to go somewhere else". My feeling is that Atamian just doesn't want to honor the recall since they don't make any money on recall work. This is a safety issue and I can't trade in this vehicle with an open recall on it. Please help.

  Business response

  01/21/2025

  Good Morning,

   

  WE have reached out via email and phone.  Parts are finally available and we are looking forward to assisting with the repair. 

   

  Good morning, Mr. ***************** has been brought to my attention that your 2023 Honda Civic, VIN # ***************** has an outstanding factory recall that needs to be completed.  This is a fairly simple procedure on the electric power steering that takes about one and a half hours to complete.  I now have 10 units in stock and have set one aside with your name on it.  At your convenience, please let me know when you would like to have this taken care of.  It can be done any day, Monday thru Saturday,during the hours of 8am until about 3:00pm.  You are welcome to wait at the dealership while we complete the work as it does not take too long. If you would like to let me know what works best for you, I am happy to take care of this for you.  I left a voicemail a few moments ago for you on ************ but wanted to make sure that I reach you.  You can contact me by my direct number below or by email.

• Initial Complaint

  12/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased vehicle barely 90 days ago experiencing so many issues and inconveniences. I have been to dealer twice already. I have to go again waiting on a part. This is an inconvenience for me as I need to take time off work. I made a request to switch vehicle and was told was not possible. Also when I purchased vehicle I was told part of my deal because EV charging vehicle I had 3 options-1. Portable charger 2.$500 for home charger installation or 3. $750 card with credits to charge. I have been constantly asking how to obtain option 1 or 2 was keep being told they will look into. I was told today its too late to get any of options I was promised. I am so disappointed in this dealer also when I purchased vehicle my previous vehicle had a warranty to cover scratches and dents and was told everything will rollover well I happened to get vehicle scratched attempted to file a claim and was told I did not have this warranty on new car. I made a request to switch vehicle because all of the issues I have encountered and was told was not possible. At this point I rather be carless this has caused such an inconvenience for my family. Thank you!

  Business response

  12/05/2024

  Good Afternoon,

   

  Thank You for taking the time to speak to me this morning.  I understand some of the product issues you have had and will communicate with Honda on those particulars.  I'm also working to figure out a solution to get you one of the three items discuss for charging.  I will talk to you again soon with a resolution. 

   

  Thank You,

   

  Pranav 

  Customer response

  12/05/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Hello, I like to reopen my complaint because my issue has not been solved 

  Business response

  12/12/2024

  Hello,

   

  As discussed we have determined there is not any existing charging issue.  When you called us the other day we came out to you right away and confirmed there was an issue you with your charging account and payment.   As discussed, This vehicle is functining porperly as designed. 

   

  As far as the charger goes, They are currently on back order and we can provide one at no charge when avaiable.  I have also instructed my team to go ahead and provide a 750 credit for charging from US since Honda will not allow you to swith to that option vs the charger. 

   

  Please let us know how you would like to proceed. 

   

  Thank You,

  Pranav 

  Customer response

  12/16/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

• Initial Complaint

  01/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Service Requested at Atamian Honda on July 5, 2023 My 2018 Honda CR-V Maintenance Minder presented a code indicating a brake fluid flush was required. I scheduled with Atamian Honda for this service. I paid a total of $164.95 for this service to be completed, among other services. When I received the car, the Maintenance Minder was reset, and I was under the impression the brake fluid has been replaced. Service Requested at Nearby Honda Dealership on January 15, **** The December 2023 Multi-Point inspection at Atamian stated my car would require a brake replacement (brakes were currently at 4 mm and a replacement was recommended at 3 mm). I brought the car to another nearby Honda dealership for new brakes and received information from the Honda certified technician that brake fluid was contaminated, dirty, and low in the brake bottle. The service advisor stated this service is recommended every 3 years; my brake fluid service was noted to be replaced at Atamian about 6 months ago. Having to replace my brake fluid at this time would be unusual according to service advisors. I do not believe Atamian Honda performed the brake flush. I have been a loyal customer at **********************, completing all my service there, and believe they thought I would never know the flush had not occurred.

  Customer response

  01/26/2024

  I have not heard from the business in response to my complaint.

  Business response

  02/13/2024

  Good Morning *****,

   

  I left you a voicemail to get this resolved.  Today was the first alert I have seen in regards to this complaint.  Please give me a call back and I will assist in getting this resolved asap. 

   

  ********************

  ********************************

  Customer response

  02/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  10/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my vehicle from this dealership. Started having problems immediately. Brought the vehicle back. Was told by a technician that it was a caliper work was done to my car. Immediately started having problems with the car again. Work was done to my car again. On the brakes the calipers all front work. The rotors. Everything. Not even a year to the day I am driving on the highway and my car starts shaking out of control I go to hit the brakes and it was like I had no brakes getting off of the highway my car was shaking out of control. I brought my car to a local mechanic to have work done. And he had never seen anything like it. All the work that was done to my car was all wrong. All the parts on my car were the wrong size. The dealership is now refusing to pay the bill for my car. Everything that they had done had to be replaced because it was all the wrong size that was put on my car. The mechanic that worked on my car and replaced everything said it was very dangerous to have all the wrong size parts put on my car. All I want is for them to pay the bill that the other mechanic had done and they are refusing to do it.

  Business response

  10/18/2022

   

    ********************* purchased a used vehicle (2014 Dodge Durango) in October of 2021. In November of 2021, she brought her Durango back in for a brake issue. My technician found the right front caliper to be sticking, which caused uneven pad wear and shaking while braking. We replaced the right front caliper, front brake pads and resurfaced the rotors at no charge to *********************. ****** returned on October 14, 2022 to inform us that she had brake work done on her vehicle at an independent shop and needed front pads, rotors and a left front caliper. The independent shop stated that the left front caliper and rotor on the front drivers side, were different than the front passenger side that we had previously replaced. We asked ****** if we could bring her vehicle into the shop to further investigate this, but declined our offer. We then, pulled her repair history to confirm that the right front caliper and front brake pads that we replaced were meant for her vehicle and they were. ****** did not ask us to cover any repairs made to the vehicle at this time and did not want any assistance from our service center. After speaking with ******, we mutually decided that the resolution for this would be for us to cover her bill at the independent repair facility.  Customer is now satisfied with the resolution.

   

  ***********************

  General Manager

  Atamian Honda

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩