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          Business Profile

          Auto Manufacturers

          Stellantis

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auto Manufacturers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/22/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            i have made one payment on my Chrysler Pacifica and It has been broke down for the past 3 weeks and Chrysler can not get the van in working condition and we have almost got hit in an intersection 2 times on way back home from what the dealership said it was fixed and it wasnt. they have not provided a rental car yet and they will not call me back the dodge dealership in ********* ** has the vehicle there. i just want my money back that i paid for the vehicle. I do not feel safe and do not want my kids riding in it when i bought the car i should had realized something was wrong with it with such low miles the person before me probably had an issue with it. you can call me for more info ************

            Business response

            05/19/2022

            March 3, 2022

             

             

            Better Business Bureau

            of ******* & Eastern ********

            26777 *********************************************

            **********, ** 48076-4163

             

            Ms. ***************************

            Fax: ************

             

            BBB Case No.: 16796921

            Our File No.: 82074357

             

            Dear **************:

             

            Thank you for forwarding the complaint from *********************** concerning his 2021 Chrysler Pacifica Vehicle.

             

            Customer sent a ******************** Letter to FCA requesting A buyback or Refund of the Purchase Price on his 2021 Chrysler Pacifica Vehicle due to ongoing Stalling issues. FCA recommends the Customer work with his local FCA Dealership to repair any concerns under the terms of the Factory Warranty provided. The Service and ***************** are the best source to resolve the complaint. FCA declined any buyback or Refund of the Purchase Price as requested.

             

            Thank you for writing and allowing us the opportunity to review the customers concern.

            Sincerely,

             

            ****

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          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 102

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1000 Chrysler Drive

          Auburn Hills, MI 48326-2766

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          Customer Complaints Summary

          1,528 total complaints in the last 3 years.

          630 complaints closed in the last 12 months.

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