Business Profile

Auto Manufacturers

Stellantis

Headquarters

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Initial Complaint
02/11/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I leased a new 2023 jeep wrangler 4xe with the expectation of a quality vehicle. I have a laundry list of issues with the Jeep including the requiring of a new transmission. Jeep is not responding until I call them and are not acknowledging my emails or demands being made.
Customer response
02/11/2025
*****************
Business response
02/12/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22926678

Our File: 92129104

Thank you for forwarding the complaint from ******* *******. According to our records case ******** the customer requested a gift card for compensation.

I see that a gift card was sent to the customer.

There is no case open for his transmission issues. I advise the customer to contact US ************* ************** and have a case created with this cncern.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

Customer response
02/12/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The complaint for the recall claim has not been reimbursed in full! Its been multiple months and they still owe me 200 dollars plus an additional 200 for the late payment.
Furthermore this supports my claim against them because if they really took the time to search their records they would see I have a second claim for my transmission. Case number is 91885451. I had to demand a new case manager as the previous one was unresponsive supported by management changing my case manager.

Regards,

******* *******
Business response
02/13/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22926678

Our File: 92145612

Thank you for forwarding the complaint from ******* *******. According to our records case ********has been sent to a case manager t5o help in expediting the part.

The case manager has noted that they are working hard to try to have this past as quickly as possible. As of now the is no ETA.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer response
02/14/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I have had nothing but issues with this vehicle since receiving it. I am entitled to half of my down payment back and to be able to get out of this lease early with no penalty. The poor quality of the vehicle is not what I was promised or signed up for therefore voiding my leasing agreement. Please have someone from corporate contact me to discuss.

Regards,

******* *******
Initial Complaint
02/04/2025
Complaint Type:
Service or Repair Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
Chrysler has had an open recall on the Chrysler Pacifica 2021 regarding the backup camare since June 2024. The recall has been open for 8 months with no resolve. When we call the business we get transfered to multiple departments with no resolve. Our car is a rental car and we can not rent it out with an open recall. We are asking for a resolve on the recall since our particular car is not having any issues with the backup camera at all. We have been unsuccessful at getting any assistance from Chrysler *****************
Customer response
02/04/2025
*****************
VIN
Business response
02/05/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22898248

Our File: 92075381

Thank you for forwarding the complaint from ****** *********. According to our records case ******** a supervisor is to be contacting the customeron Febraury 5, 2025.

I advise the customer to wait for the call and express all concerns at that time.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer response
02/06/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[I never received a phone call from them on 2/5/ 2025. The saftey recall they placed on my vehicle is still outstandind with no resolve and has been this way for nearly 8 months. When I call customer service they are rude and give me the run around transferring me to different departments until i just decide to hang up. My back up camera works peefectly fine, always has. However i can not rent out my vehicle to customers until their safety recall is either fixed or lifted. We have waited almost 8 months and lost income during that time. I need a resolve asap.

Regards,

****** *********
Business response
02/06/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22898248

Our File: 92090251

Thank you for forwarding the complaint from ****** *********. According to our records case ******** I have sent a note to the supervisor asking for them to reach out to the customer.

The supervisor should reach out within ! business day.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer response
02/12/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The business has said multiple times they will contact us since 2/4 and we have not received any contact from the business. A supervisor never reached back out to myself or my husband.

Regards,

****** *********
Initial Complaint
02/04/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I AM GETTING ABSOLUTELY NO ASSISTANCE FROM ANYONE AT STELLANTIS REGARDING MY VIN AND CASE JC422430 - Case#******** - FROM STELLANTIS CORPORATE AS THE DEALER HAS ADVISED THEY ARE CEASING COMMUNICATIONS WITH ME, STELLANTIS ADVISED TO DEAL WITH THE DEALERSHIP....GENERAL MANAGER ADVISED THAT HE DOES NOT WANT TO DEAL WITH IT AND HE IS ENDING IT...MY VEHICLE REQUESTS WERE IGNORED, MY ***AIR PRICE WAS GOUGED, I DID NOT RECEIVE THE REQUISITE REQUESTED ***AIR PHOTOS, DEALER THREATENED ME WITH MY WARRANTY WHICH IS A ********-**** WARRANTY ACT VIOLATION, IN ADDITION, INSTEAD OF GIVING ME A NEW KEYFOB THAT IS 100% COVERED BY MY WARRANTY DEALERSHIP HAD THE **** TO CHARGE ME $10 FOR A KEYFOB BATTER WHICH DID NOT IMPROVE FOB PERFORMANCE AT ALL, THIS WAS AN UNAUTHORIZED ***AIR EVEN THOUGH SMALL, A HUGE VIOLATION, ALSO THE INVOICE PROVIDED TO ME ON PICKUP AND THE SECONDAY ALTERED INVOICE ARE BOTH COMPLETELY INACCURATE, AT THIS POINT I HAVE NO IDEA THE QUALITY OF THE ***AIR, THE DEALERSHIP IS ACCUSING ME OF HARASSING EVEN THOUGH I REQUESTED THEY REACH OUT TO CORPORATE AND NOT TO ME EXCEPT FOR MY CLARIFICATION REQUEST, THIS IS ABSURD, FOR THIS ALONE I SHOULD BE FULLY REFUNDED FOR THE ***AIRS PERFORMED WITHOUT AUTHORIZATION, PROOF OF ***AIR ETC....TELLIN A CUSTOMER THAT YOU ARE TOO BUSY TO SEND AN ESTIMATE, AN ACCURATE INVOICE AND CURSING AND FIGHTING IN FRONT OF THE CUSTOMER ALONE WOULD BE ENOUGH...THIS IS ******************************/FCA NEEDS TO STEP UP ON THIS ONE AND FIX THE PROBLEM, I WAS GETTING READY TO BUY ANOTHER GRAND CHEROKEE, THAT IS CURRENTLY ON HOLD UNTIL THIS IS RESOLVED, HOW CAN I TRUST THOSE WHO SELL THE CAR IF SERVICE IS THIS TERRIBLE...ACCUSED ME OF SHAKING HANDS AS A SIGN ALL IS OK, NO I SHOOK HANDS BECAUSE I AM NOT RUDE, I SAID THANK YOU AS I AM NOT RUDE AND DO NOT NEED TO CAUSE A SEEN AT A DEALERSHIP, THIS IS ABSURD, ******* ********, REGIONAL *** HAS NOW STARTED TO IGNORE ME AS WELL, VERY UNPROFESSIONAL BEHAVIOR TO THE FULLEST...GLAD TO DISCUSS AND RESOLVE THIS ISSUE
Business response
02/05/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22896913

Our File: 92075081

Thank you for forwarding the complaint from ****** *****. According to our records case ******** has been sent to a new case manager for furtheer review.

Please allow 5 business days for the case manager to reach out to the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer response
02/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I was contacted by **** from customer care with the new case number and everything is currently under review. I will be satisfied with the case response once the appropriate actions are taken by customer care; I am reimbursed for the actions of the dealership and their lack of any ethical behavior or accuracy. The invoice was inaccurate, my requests were ignored, and the dealership rode a very fine line in relation to something called the ********-**** Warranty Act.
I will be awaiting more responses from **** as she has been extremely prompt today, and hopefully this is resolved sooner than later. I have provided copies of the original invoice, the "doctored" invoice that was still incorrect and my proof of payment...let us not forget though small, there is also the UNAUTHORIZED repair they are supposedly sending me a check for which will be documented and marked RETURN TO SENDER.
I want nothing to do with this dealer and would like my reimbursement ASAP for their actions, not a battery, when I asked for a new Fob for example, that is covered under my warranty...this dealership is a walking disaster. I have the most expensive MOPAR warranty that is sold, this dealership is a walking money grab for every ***** they can get.
They are doing a disservice to the Jeep name and I need an advocate, someone who is willing to help me, they, the dealership are of no help at all and more of a problem, there has to be someone who can assist me as I do not intend to ever go to this establishment again.
I have put my new 2025 Jeep purchase on hold pending outcome of this case as well.
What a shame.

Regards,

****** *****
Business response
02/07/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22896913

Our File: 92094922

Thank you for forwarding the complaint from ****** *****. According to our records case ******** a check has been issued.

Please allow 30 business days for delivery, if the customer does not receive the cheque after the 30 days, they will need to call in and report that they have not received the cheque, and a new one can be issued.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer response
02/07/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

THE COMPLAINT WILL ONLY BE MARKED AS CLOSED ONCE THE CHECK IS RECEIVED.

Regards,

****** *****
Initial Complaint
02/03/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bought a jeep wrangler sahara 2021 4xe sept 2022 and it has been in and out of the shop for multiple reasons due to malfunctioning and recalls. It is currently at the dealer service **** with no ***. I am requesting a buy back.
Customer response
02/03/2025
Vin is *****************
Business response
02/04/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22892472

Our File: 92064120

Thank you for forwarding the complaint from ****** *****. According to our records ******** has been reassigned for technical assitance for the dealer to fix this vehicle.

I have sent a note to the case manager for an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer response
02/04/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Based of the amount of time that the vehicle has been in for servicing for various repairs and recalls I do not want to risk keeping the vehicle and continuing to have issues once the vehicle is out of warranty. In addition I do not feel safe nor do i want to put my life on the balance with a vehicle refusing to shift into gear or shaking violently on the highway Which is the last incident I had. I am not interested in getting an extended warranty if offered. I bought the vehicle in Sept 2022 for $59,000 and paid it off and I do not foresee getting stuck with a faulty vehicle. For that reason I am asking to be provided a buy out.
Currently the vehicle is in for repairs and I am paying out of pocket for a rental car and being promised a reimbursement afterwards. I find this practice to be unfair and deceptive. I was initially told that I would not have to pay for the rental car, furthermore I was told the warranty would cover the rental cost upfront without me needing to pay for it first and submit it for a reimbursement.

Regards,

****** *****
Business response
02/05/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22892472

Our File: 92075244

Thank you for forwarding the complaint from ****** *****. According to our records case ******** I have sent a notwe to the case manager asking them to reach out to the customer.

The customer can dicuss their concerns with the case manager.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer response
02/05/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I have not heard from the case manager. I am requesting a timely and thorough review of my case. I am requesting a buy back.

Regards,

****** *****
Initial Complaint
02/03/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This 2023 RAM 1500, Laramie (VIN *****************) was purchased December 28, 2023, for $84,633.58. At approximately ****** miles the transmission started to "mis-shift" going up hills. Meaning it would not stay in gear and often hopped in and out of different gears making it feel like the truck "stuttered" and jerked when driving up hill. We noticed it more frequently on our vacation driving from ******* to ************. We called the dealership and made an appointment for it to have a software reset. That appointment was set for January 17, 2025. We took the truck into ************* where it was purchased, and they test drove it and said that it appears to have a similar chip issue to another vehicle they dealt with in the past. We were told that their Regional Technical Assistant needed to come and see the truck and see what he could recommend. That is almost 3 weeks ago. The Technical Assistant has not shown up and we have no further information. Our truck is just sitting at the dealership waiting. We called Stellantis and have filed a complaint and were told that they are waiting for the dealership to assess what is wrong with this so they can authorize the repairs. Our Case number with Stellantis is ********.
Business response
02/03/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22892181

Our File: 92057321

Thank you for forwarding the complaint from ******* ********. According to our records case ******** has been forwarded to the technical team for assistance.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
01/31/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had my Wagoneer broken into on December 12th, requested glass to be ordered from our jeep Dealer in ****. Glass was ordered, received one glass out of the 2. Dealership was informed on December 27th, 2024 that one of the pieces was incorrect and a new piece of glass was ordered. I was told it would be a week to get the glass in. Since this time frame the glass has been rescheduled and rescheduled further out. From what I was told the other day that Stellantis has switched companies for the Jeep Wagoneer glass and my order for the glass is now scheduled with a tentative ETA of March 18th, 2025. In between the timeframe of December 27th and January 31st I have been promised multiple delivery dates. I recently filed a claim with Jeep ************* Team (case#********) on Tuesday January 28th, this was when I was informed an anticipated schedule date of Mid March. At this point I do not feel this is acceptable. I have waited 7 weeks to get my vehicle operating and fixed. Waiting another 7 weeks is unacceptable. I would like to work out a resolution to either get this fixed immediately or they need to take this vehicle back.
Customer response
01/31/2025
VIN #***************** 2022 Jeep Wagoneer Series 3.
Business response
02/03/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22882673

Our File: 92056965

Thank you for forwarding the complaint from ******* *****. According to our records case ******** I have sent a note to the case manager for an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer response
02/03/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:] There reply has nothing to do with my main complaint, that has to do with the timeline it is taking to get my replacement glass to get installed. We have been paying our car payments and auto insurance for the last 2 months as we have been waiting patiently to get the replacement glass in, and now we are being told it is going to take almost another 2 additional months to POSSIBLY get the glass in. So no, I am not willing to accept there response. I would like a more favorable outcome. We have had multiple issues with this vehicle since we purchased it and we have dealt with the constant repairs (we have records), but this is unacceptable.

Regards,

******* *****
Business response
02/05/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22882673

Our File: 92074586

Thank you for forwarding the complaint from ******* *****. According to our records case ******** the case manager is working on getting the glass to replace the window.

For the concerns with the vibration the customer will need to speak with the case manager.

I have sent a note to the case manager to reach out to the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer response
02/05/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:] I am not sure what/where the vibration issue they are talking about came from. We are having issues with getting the glass and another 2 months to wait for the glass is unacceptable. We would like a more definite answer on when we can get the glass in and not just POSSIBLY by the end of March. We have waited almost 2 months already and waiting an additional 2 months is unacceptable. If we can not get a definite answer on a date and an acceptable date, Stellantis needs to take this vehicle back.
Thank you

Regards,

******* *****
Initial Complaint
01/30/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My vehicle has been in the local service department since Dec.2nd waiting on a part from Chrysler. I was told there were 6500 people waiting on the same part. After complaints on Chryslers social media page, they assigned me a case manager named "********". This person sets an expectation but does not follow through. I was told I would get an update by 1/22...I did not. I was told they would "expedite" the part, and an expected delivery would be 1/31. When I called today, they said they were still needing to get in touch with the service department to see if a part was needed and if so what part. They contradict themselves and delay.
Customer response
01/30/2025
Vin as requested
1c4hjxfn4jw244809
Business response
02/03/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22877689

Our File: 92054605

Thank you for forwarding the complaint from ****** *****. According to our records case ******** the case manager has noted the case to reach out to the customer on February 3, 2025 with an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
01/28/2025
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On January 17, 2025 I ordered a system update and map update for my 2020 RAM 1500. I received the update and installed the update with no issues. The map update is now listing incorrect speed limits causing the *** system to give audio warnings for being over the speed limit. In contacting ******** they gave a refund but my *** system is still impacted. They refused to listen and stated this falls on the Chrysler Corporation. I didnt want a refund, I need my *** system fixed. UCONNECT or Chrysler is providing map updates that are impacting the map software which I feel theyre completely responsible for in getting fixed. I would be fine with rolling the map updates back to the previous version but not one person will listen to that. My *** system has been perfect for 5 years. This all started after installing the map update. I wish to resolve this.
Customer response
01/28/2025
You requested the *** number. Below is the information requested

*****************
Business response
01/30/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22868066

Our File: 92034444

Thank you for forwarding the complaint from ***** *******. The customer's concern is with a different company that supplies the services and updates. Stellantis does not manage the subscription or hardware for that vehicle. The consumer should reach out to Uconnect Access for further information and resolution. **************

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer response
01/30/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

***** *******
Customer response
01/31/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *******
Customer response
01/31/2025
Dear Chrysler Corporation,

I contacted Uconnect and they have referred me to you since you supply the data thats causing the issue. When you search Uconnect with the Better Business Bureau it pulls up the Chrysler Corporation. Since I purchased a Chrysler vehicle impacted by Chrysler software I cannot accept your response.
Business response
02/03/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22868066

Our File: ********

Thank you for forwarding the complaint from ***** *******. According to our records case ******** was closed, I have reopened and sent for review.

Please allow 5 business days for a case manager to review the case.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer response
02/03/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Thank you for the reply however this doesnt resolve the issue. ******** sold software that incorrectly modified once correct data to incorrect data. A vehicle warranty doesnt matter in this case. Your software provided by ******** which is owned by Chrysler must provide corrected software to fix this or roll back the installed software to where it was correct. ******** is aware of the issue with no resolution because they claim the software is provided by Chrysler for ******** to distribute. It would make sense to me for someone with Chrysler to contact ********, their company, and find a resolution to this issue. My contact with Uconnect is ****** at **************.

Regards,

***** *******
Initial Complaint
01/27/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought a 2024 Jeep Compass in March 2024. Since buying the car it has been in the shop constantly, I have had to miss work to take and pick it up from the shop, the issues have not been resolved and continue to happen along with new issues happening. My car has spent over 24 business days in the shop since I bought it and it is currently in the shop so that number will go up. I contacted Stellantis to get a resolution and they refuse to work with me on my issues and will not buy the car back even though it has multiple issues including electrical issues. I want the company to buy the car back as I feel it is a safety concern for me and my family at this point with all the issues it has. I am paying almost $1,000 a month for a car I cannot even drive right now because it is in the shop due to the ongoing issues.
Customer response
01/28/2025
The *** is *****************
Business response
01/28/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22865763

Our File: 92011919

Thank you for forwarding the complaint from ******** ******. According to our records there are no open or closed cases for the customer with these concerns.

I advise the customer to contact US ************* ************** and have a case created.

Without a case we will not be able to assist the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************
Initial Complaint
01/23/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear Better Business Bureau,I am writing to express my concerns regarding a 2024 Jeep Gladiator Rubicon (VIN: *****************) that I purchased last October. Less than two months after purchasing the vehicle, it began running rough, and the check engine light turned on. Since December, I have taken steps to have the issue resolved.The vehicle has less than ***** miles on it, the majority of which were accumulated during one vacation from ******** to **************. I work from home and have otherwise barely used the truck. The vehicle is currently being serviced at Century Dodge Jeep dealership in **********, ********. According to the dealership, the problem is related to a wiring issue, and they are replacing the wiring harness.From what I understand, this repair is highly labor-intensive and requires significant disassembly of the vehicle. This is deeply troubling to me, as this is my first new vehicle and the most substantial financial investment I have made in a car. I am concerned that such extensive repairs, so early in the vehicles life, will lead to further problems down the road.I am seeking guidance on what Jeep can do to make this situation right. I am particularly interested in knowing if it is possible to exchange this truck for a new one without problems or to receive a refund.I would greatly appreciate your assistance in resolving this matter promptly. Thank you for your time and attention to this issue.Sincerely,******* *******
Business response
01/24/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22851225

Our File: 91979003

Thank you for forwarding the complaint from ******* *******. According to our records there are no open or closed cases for this concern.

I advise the customer to contact US ************* ************** to have a case created with his concerns.

Without a case created we will not be able to assist the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

Customer response
01/24/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

******* *******

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