Complaints

• Initial Complaint

  01/22/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my truck in for service on January 3, 2025. There were some service items that needed to be addressed. After 4 days I called to see why I was not hearing back from them. No one returned my messages. I called and left numerous messages, however either I could not reach the service department or when I did and left a voice message, no one called me back. I finally reached a service advisor on January 8 who told me the vehicle was all done and ready to go. I asked them to please confirm as I had a situation in the past with the same service department, where I was told the vehicle was ready when it was not. I was told again that it was indeed ready. I called again the next morning before I went to pick it up and was told the same. Upon getting in to drive from the dealership, it was immediately apparent that the issues had not been addressed. I immediately informed a service advisor who claimed that there was a mistake and the vehicle was marked completed when it was not. I was then told they would need to keep it. I asked for a loaner vehicle, but was told that there weren't any available. I was told that if any loaner vehicles came in, I would be notified. I have called every couple of days since and the vehicle is still not ready and each time I am told there are no loaner vehicles. Most of the time I call the service department it keeps sending me in a loop, and the couple of times I have been able to leave a message, no one calls me back.I called corporate and was told someone would reach out to me the following day with an answer or a rental car approval. Someone left a message with a number and extension, however when I call it, I am told voice messages are not set up for that mailbox and then hung up on. I have tried over 20 times to call. I have also selected to be transferred to the main operator and I am automatically hung up on.I need my truck back as I use it for work and it should not take 20 days and still have no answers!

  Customer response

  01/23/2025

  VIN# *****************

  Business response

  01/24/2025

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case 22845462
  
  Our File: 91978611
  
  Thank you for forwarding the complaint from ******* *****. According to our records case ******** on January 23, 2025 the case manager spoke with the customer. The customer was offered rental and the case manager will update the customer when they have an update.
  
  ********************** will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  Best Regard,
  
  
  ***
  
  T0103P4
  
  Stellantis Customer Care
  
  

  Customer response

  01/24/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  The case manager offered me no information about my vehicle. Not about the repair nor timeline of return. He said he would investigate and get back to me. He has not.
  
  Regards,
  
  ******* *****

  Business response

  01/27/2025

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case 22845462
  
  Our File: 91997421
  
  Thank you for forwarding the complaint from ******* *****. According to our records case ******** on January 23, 2025 the customer was offered 10 days rental.
  
  The case manager also agreed to contact the customer with an update on the status of the vehicle once they reach the dealer.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  Best Regard,
  
  
  ***
  
  T0103P4
  
  Stellantis Customer Care
  
  

  Customer response

  01/27/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I have still had no updates!
  
  Regards,
  
  ******* *****

• Initial Complaint

  01/20/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Formal Complaint Against Dodge Warranty ***************** Hardship To Whom It May Concern,I am filing a complaint against Dodge (Stellantis) regarding a warranty issue with my 2023 Dodge Charger SXT AWD, causing financial hardship due to Dodges failure to honor its *********** vehicle has been at Reedman Toll Chrysler Dodge Jeep Ram of Jenkintown since December 2, 2024, due to a cracked transfer casea manufacturer defect covered under Dodges 5-year/60,000-mile powertrain warranty. It has now been 47+ days, and my vehicle remains unrepaired with no completion date.I have continued making full car and insurance payments for a vehicle I cannot use. Due to financial constraints, I could only afford a rental for 2 weeks. Dodge initially promised rental reimbursement but later reduced it to 10 days, despite my car being undrivable for over 47 days. Dodge has not issued any reimbursement and now claims it will take 30 days to process, leaving me without transportation.I have contacted Dodge Corporate ***************) multiple times requesting a resolution, but they have failed to provide assistance. The dealership has not provided accurate repair updates, and Dodge has refused a loaner vehicle despite the delay.Resolution Requested:Full reimbursement for the 2 weeks of rental I paid for.Full reimbursement for car payments and insurance during this period.Immediate rental reimbursement so I can secure transportation.A firm repair completion date.A goodwill payment for financial hardship caused by Dodges delay.If Dodge fails to resolve this, I will escalate my complaint by filing a formal complaint with the State Attorney General, seeking legal counsel, and notifying consumer advocacy organizations.I expect a response within 10 business days.Sincerely,***** ******* *********************** ************

  Customer response

  01/21/2025

  VIN Number: *****************

  Business response

  01/21/2025

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case 22836502
  
  Our File: 91948544
  
  Thank you for forwarding the complaint from ***** *******. According to our records case ******** the case manager is working on getting the part as quickly as possible for repair.
  
  I also see that a cheque was issued January 17, 2025 for rental.
  
  I have left a note for the case manager to reach out to the customer with an update.
   
  ********************** will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  Best Regard,
  
  
  ***
  
  T0103P4
  
  Stellantis Customer Care
  
  

  Customer response

  01/21/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  
  
  
  I am rejecting Stellantis response because it does not fully address my complaint.
  No repair completion date: They stated they are working on getting the part, but I have not been given a firm timeline for when my vehicle will be repaired.
  Incomplete reimbursement: A check was allegedly issued for rental reimbursement, but I have not received it yet. Additionally, they have not reimbursed me for my car payments or insurance, totaling over $1,300 per month for the past two months.
  No compensation for financial hardship: I have been without my vehicle for over 47 days and forced to cover expenses out-of-pocket due to Dodges delay. They have not offered any goodwill payment for the inconvenience.
  
  I request the following from Stellantis to fully resolve this issue:
  
  A clear repair completion date.
  Confirmation and tracking information for my rental reimbursement check.
  Full reimbursement for my car note and insurance costs for the time I have been without my vehicle.
  A goodwill payment for financial hardship caused by Dodges delay.
  
  I expect a prompt response with concrete solutions, not vague reassurances.
  
  
  Regards,
  
  
  ***** *******
  
  

  Business response

  01/24/2025

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case 22836502
  
  Our File: 91977627
  
  Thank you for forwarding the complaint from ***** *******. According to our records case ********* has been noted that the part is estimated to arrive the week of 02/03/2025.
  
  (Subject to Change) - Pending possible delays due to increased volume within distribution network impacting operational capacity.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  Best Regard,
  
  
  ***
  
  T0103P4
  
  Stellantis Customer Care
  
  

  Customer response

  01/24/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Thank you for the update on the estimated part arrival date. However, I need clarification on the following:
  1.Extended Rental or Reimbursement Since this delay is due to distribution issues within Stellantis network, will I receive additional rental coverage or reimbursement until my vehicle is fully repaired?
  2.Firm Repair Completion Date Once the part arrives, when can I expect my vehicle to be fully repaired and returned?
  
  
  I appreciate your response and look forward to a resolution. If there are further delays, I will escalate this matter further.
  
  
  
  
  Regards,
  
  ***** *******

  Business response

  01/27/2025

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case 22836502
  
  Our File: 91997551
  
  Thank you for forwarding the complaint from ***** *******. According to our records case ******** on January 24, 2025 the customer advised there is no *** for the part needed for repair.
  
  Customer was also advised to send in documents for reimbursement, which have been sent for review.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  Best Regard,
  
  
  ***
  
  T0103P4
  
  Stellantis Customer Care
  
  

  Customer response

  02/03/2025

  
   
  Dear Better Business Bureau,
  
  I am following up regarding my ongoing complaint against Stellantis, as their response continues to be inadequate and does not address my primary concerns.
  
  To date, my vehicle has been out of service since December 1, 2024over two monthsand there is still no estimated timeframe for repair. While I was reimbursed for two weeks of rental expenses, this does not come close to covering the financial burden I have faced due to Stellantis inability to provide a necessary repair in a reasonable timeframe.
  
  I require Stellantis to directly answer the following:
  1. Will Stellantis reimburse me for the full duration my vehicle has been undrivable? Specifically, I have now made three car payments and three insurance payments for a vehicle I cannot use. Does Stellantis intend to compensate me for these costs?
  2. What is the official policy for extended delays due to unavailable parts? At what point does Stellantis provide additional compensation or alternative solutions (such as a buyback or extended rental coverage)?
  3. Will Stellantis acknowledge and compensate me for lost income? The delay has directly impacted my ability to work, resulting in financial hardship.
  
  I expect clear, direct answers to these questions, not a generic response stating the repair is delayed with no resolution. Stellantis failure to provide timely repairs or a meaningful alternative is unacceptable, and I request the BBB to push for a definitive resolution.
  
  I appreciate your continued assistance.
  
  Best regards,
  ***** *******
  

• Initial Complaint

  01/20/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 12th 2024 my wife and I purchased a 2024 Roardtrek Play Slumber camper van from ******************* in *****, ******. We paid $132,919 for the vehicle which had 124 miles on the odometer. On our first trip we discovered that the cruise control didnt work. We were told by ******* ** to take the vehicle to a Ram dealership, which we did on August 14th.The van has now been at the dealership a total of 145 days and the cruise control has not been repaired. Around the beginning of November, the Stellantis technical advisors at D*** Hannna Ram (the dealership repairing the van in *********, **********) decided the problem was probably caused by something the upfitter (Roadtrek) had done. Roadtrek insists that is not true. As of right now no one is trying to fix the van, in fact I believe no one has touched the van for at least 45 days and probably since mid November. I registered a complaint with ***************** and was given a case number ********** and a case worker named Bina. **** calls the dealership about once a week and then sends me an email telling me she called. She has been doing this since September 28. Nothing has come of this.******* ** was late getting involved but has also been unable to get anyone to act.I believe the technicians at the dealership need help solving this problem. The help, more than likely, needs to come from Stellantis but Im at a loss as to how to make this happen.I seem to have either been sold a class B RV with no cruise control or no warranty.

  Customer response

  01/21/2025

  VIN: 

  *****************

  Business response

  01/24/2025

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case 22834466
  
  Our File: 91977110
  
  Thank you for forwarding the complaint from ****** Kidney. According to our records case ******** the case manager has asked for a Star case to be openedfor this vehicle.
  
  I have sent a note to the case manager asking for an update.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  Best Regard,
  
  
  ***
  
  T0103P4
  
  Stellantis Customer Care
  
  

  Customer response

  01/24/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  My understanding is that the repair for my vehicle was classified as a star case back in August by the dealership. This status did not lead to a repair.

  My stellantis case manager has been providing updates almost weekly since September to no effect.

  This response from stellantis does not reassure me that my vehicle will be repaired. What I would like to hear is that someone with better diagnostic experience is actually working on my vehicle. Right now it sits untouched at the dealership where it has been for 139 days.

  
  Regards,
  
  ****** Kidney

  Business response

  01/27/2025

  BBB case 22834466
  
  Our File: 91998993
  
  Thank you for forwarding the complaint from ****** Kidney. According to our records case ********* the case manager is working with the dealer to get this vehicle repaired. 
  
   The case manager has noted that they will follow up with the dealer in 2 days.
  
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  Best Regard,
  
  
  ***
  
  T0103P4
  
  Stellantis Customer Care
  
  

  Customer response

  01/27/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  Im sorry, but I cannot accept the response from stellantis. 
  I have no reason to believe that the case manager, and the phone calls they have made since September 28, result in any action. It seems to me that this latest response is an attempt to treat the BBB the same way; dismissive and empty reassurances.

  What would make me happy? Knowing that a technical assistant or engineer has been assigned to help the dealership repair my vehicle since the dealership is unable to do so.

  Regards,
  
  ****** Kidney

• Initial Complaint

  01/20/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Me and my fiance's (****** *****) truck in your service department at *********** Chrysler in *********** ** at this time. The problem is last year April 2024 we brought our truck to the same service **** regarding ongoing issues with the *** and a transmission issue, main Dodge (Stellantis) was involved due to the ongoing issues and Stellantis was covering everything so no cost to us. Case number ********. At that time the service department was able to fix the *** issue by running a wire from front to back of our truck to resolve that issue, they thought the issue was in wiring harness but I gues easier to run one wire front to back to fix issue easier. As for the transmission issue, the service department could not find the transmission issue and replicate the code at that time (which can't be replicated because it only happens when we are pulling something like a cattle or equipment trailer), so **** in Service told ****** to drive it until the issue reappeared and bring it back, well that issue continued every time we pulled something like our cattle trailer or equipment trailer so we have brought it back with the code number *****, which is the transmission fluid pressure sensor/switch, and this is same issue as back in April when all this was covered through Dodge (Stellantis). But now **** is saying we have to pay $600 just for this issue to be diagnosed, when it was originally covered under dodge (Stellantis) but never fixed the first time by the service ****. . So now our truck is on hold, which we need badly for work and farm. So please explain how this is fair to us and why we should have to pay when it was covered through Dodge the first time but your service department couldn't find or fix the issue? I have placed emails and phone calls to Stellantis and have heard nothing back.

  Customer response

  01/21/2025

  We want our truck fixed at no cost to us and in a mannerly time due to this ongoing issue that was never fixed the first when it was all covered by Stellantis.

  Customer response

  01/21/2025

  *****************

  Business response

  01/21/2025

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case 22833927
  
  Our File: 91950667
  
  Thank you for forwarding the complaint from ****** *****. According to our records case ******** was closed on May 8, 2024.
  
  I am sorry to hear you are having these issues.
  
  Dealerships are privately owned and set their pricing. I advise you to speak with the dealer and ask if there is so kind of goodwill they can give you to cover them diagnosing the vehicle.
  
  Once the diagnosis is completed I would ask about a STAR case being created for technical assistance in fixing the issue.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  Best Regard,
  
  
  ***
  
  T0103P4
  
  Stellantis Customer Care
  
  

  Customer response

  01/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I am not accepting this Stellantis needs to open up a new case to address my transmission issues that were never fix by their dealership back in May 2024 less than a year ago. The transmission issues were NEVER fixed by the dealership and now they want to try and charge me for something that is the dealerships fault which is unfair when it was originally suppose to be covered. This is not good customer service and someone needs to contact me to get my truck fixed asap ************

   
  Regards,
  
  ****** *****

  Business response

  01/27/2025

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case 22833927
  
  Our File: 91998465
  
  Thank you for forwarding the complaint from ****** *****. According to our records case ******** was closed May 9, 2024.
  
   A case closes after 10 days of no activity.
  
  I advise the customer to contact US ************* ************** to have a new case created with his concern.
  
  Without a case we will not ba able to assist the customer at this time. 
  
  ********************** will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  Best Regard,
  
  
  ***
  
  T0103P4
  
  Stellantis *************
  
  

  Customer response

  01/27/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ****** *****

• Initial Complaint

  01/17/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I puchased Chrysler ***** extended warranty. Vin *****************. Recently I was informed that the Power train was no longer in service. This is an over sight. I have called them 12 times over the last 5 weeks. Each time I was placed on hold for 1-2 hours at a time. I have spent over 12 hours dealing with this problem. When someone there finally answers the phone they issue a case number and tell me the the case has been escalated to the escalation department and that I will receive a call or email within 1-2 days. 5 weeks have gone by and not one call or email.

• Initial Complaint

  01/15/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Jeep/Stellantis issued a recall for hybrid Jeep models in September of 2024. The recall was issued after an internal investigation uncovered 13 fires in vehicles that were parked and turned off. The Jeep dealership stated that Jeep/Stellantis did not have a fix for this recall and Jeep advised owners to avoid charging their Jeeps and to park away from any structures.I followed their direction and did not park the Jeep in my garage or near my home and mice were able to access the wires in my engine. The Jeep would not start so I had it towed to the Jeep dealership, where they had it over a month.The dealership contacted Enterprise and told them they would pay for my rental car, however when I went to pick it up, Enterprise informed me that they called back and said they would not be covering my rental vehicle because my new Jeep was just out of warranty. I had over $900 taken out of my account in car rental fees in a week by the time I decided to turn the rental car back in because the dealership indicated they were not actively working on my vehicle because there are "over 7 miles of wires" and they had to wait for Chrysler/Jeep/Stellantis to get back with them on why it wasn't working. I didn't hear anything from my ticket at Jeep or the dealership after this and I had to buy a different vehicle to get back and forth to work. Without any clear direction from Jeep on the current wire issue and the recall without a fix, I had no other solution. Nearly a month later, I received an email from my insurance company indicating they received a bill for over $5,000 for the wire repairs. I do not feel this damage is my responsibility or my insurance company's responsibility. The Jeep would have been parked in my garage, unable to be chewed on by animals if there were no recall. Jeep should pay for all damages, buy back my vehicle and pay off my remaining lease. This is not my responsibility and Jeep needs to stand by their product by relieving me of it.

  Business response

  01/15/2025

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case 22813465
  
  Our File: 91901769
  
  Thank you for forwarding the complaint from **** ****. According to our records case ******** has been sent to  a case manager for review. 
  
  I have sent a note to the case manager to reach out to the customer.
  
  ********************** will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  Best Regard,
  
  
  ***
  
  T0103P4
  
  Stellantis Customer Care
  
  

  Customer response

  01/15/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I am not asking Stellantis to continue repair the leased Jeep. I had to buy a new vehicle due to the ongoing issues caused by the recall and subsequent instructions not to store the vehicle in our garage. I cannot store the Jeep outside of the garage because the wires will get eaten again (over 5k in damages last time). I live in the country. Also, I cannot afford the $900 lease payment along with the new vehicle I had to buy in order to go to work over the month-long period the dealership had my vehicle. It is still there at ******* auto in ***************, IN. There is only 10k left on the lease and I have paid 30k already. I am asking that Stellantis take responsibility for the financial damages it has caused me and my family due to their vehicle limitations by buying back the vehicle and paying off the remaining 10k on the lease. That is the only course of action that will suffice at this point. 
  
  Regards,
  
  **** ****

  Business response

  01/20/2025

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case 22813465
  
  Our File: 91935703
  
  Thank you for forwarding the complaint from Shaddye **** ****. According to our records under review. Once a decision has been made the case manager will reach ot to the customer.
   
  ********************** will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  Best Regard,
  
  
  ***
  
  T0103P4
  
  Stellantis Customer Care
  
  

  Customer response

  01/21/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  My name is not Shaddye and their last two messages have said they will reach out and they have not. I hope this doesnt qualify as their response. To reiterate, I would like them to buy back the vehicle I still have under lease due to the recall that caused over 5k in damages I had to repair. Their lack of meaningful response is not acceptable. 
  
  Regards,
  
  **** ****

• Initial Complaint

  01/09/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  - Purchased Grand Wagoneer June 2023 - Vehicle has been in shop 8 times for a total of over 94 days with below problems - Electrical problems which caused vehicle to engage emergency breaking system - This was not predictable and was in the shop over 3 times for the same problem - very dangerous and scary - Rear climate has issues with ghost touches on screen causing temperature problems - Suspension doesn't consistently lower -Vehicle believes trailer is attached with lights out when turn signal is used - no trailer is attached to vehicle -passenger seat malfunctioned while I was sitting in it. Bag blewup - seat became not adjustable and hard to the touch when sitting it it -auto break hold worked intermittently -side monitoring worked intermittently - main screen flashes and has many delays when touching -mirrors don't consistently fold out upon putting car in drive

  Customer response

  01/10/2025

  *****************

  Business response

  01/13/2025

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case 22791161
  
  Our File: 91880484
  
  Thank you for forwarding the complaint from ****** *********. According to our records case ******** the case has been escalated to a case manager.
  
  I advise the customer to allow 5 business days for the case manager to review the case.
  
  Once the case has been reviewed the case manager will reach out to the customer.
  
  ********************** will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  Best Regard,
  
  
  ***
  
  T0103P4
  
  Stellantis Customer Care
  
  

  Customer response

  01/20/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I received a voicemail from company stating one of the parts needed to fix my vehicle would be at the shop next day and repairs would be done. This still doesn't address buyback request/compensation .  This vehicle is completely unreliable and an unacceptable product. You can read the many repair appointment receipts and see there is an obvious electronic system/module defect within the vehicle that continues to be a problem no matter how many are replaced. 

  Vehicle is currently still in the shop

  Regards,
  
  ****** *********

  Business response

  01/21/2025

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case 22791161
  
  Our File: 91951345
  
  Thank you for forwarding the complaint from ****** *********. According to our records case ******** on January 20, 2025 the case manager emailed the customer asking for repair work order from the dealership.
  
  I advise the customer to send that in so the case manager can continue to work the case for completion.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  Best Regard,
  
  
  ***
  
  T0103P4
  
  Stellantis Customer Care
  
  

  Customer response

  01/22/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  This vehicle is a lemon and continues to prove its not a product that be reliable for customer. Vehicle is still being repaired. Wagoneer calls and says they will continue normal repairs as necessary but this is unacceptable considering number of days vehicle has been in the shop vs days owned.    
  
  Regards,
  
  ****** *********

• Initial Complaint

  01/08/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a RAM 1500 truck in 2023. Problems developed last winter causing the vehicle to not run when the temperature is below 0 degrees. A common condition in **. My local dealer is unable to solve the problem. Another local dealer refused to schedule it saying there was no fix for the problem. They said we needed a heated garage. The dealer I purchased it from suggested calling RAM customer care to get help securing a different vehicle that would be drivable. RAM customer vare keeps finding g different ways to ignore me. First they had no records of my past repairs and required me to bring it to the dealer that can't fix it again. I heard no reply from them. I tried calling several times waiting up to an hour and a half to talk to a representative. When I finally got ahold of them they said I had to bring it in again because now the diagnosis (which has been the same for almost a year) isn't current enough. It took me over 14 days to reach them because the dealer kept saying they were "waiting for parts". Finally I was told to call for help getting another vehicle. If they won't answer my calls it is impossible for me to contact them. And if they change their requirements every time I call it is impossible for me to follow said requirements. We've lost weeks of use of this vehicle this winter alone and spent thousands of dollars installing a furnace in a garage that didn't solve the problem.

  Customer response

  01/09/2025

  VIN : *****************

  Business response

  01/09/2025

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case 22785534
  
  Our File: 91859331
  
  Thank you for forwarding the complaint from ******* *********. According to our records case ******** on January 8, 2025 the customer was advised that we would need a recent diagnosis from the dealer.
  
  Once we have the diagnosis we can escalted the case to a case manager for resolution.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  Best Regard,
  
  
  ***
  
  T0103P4
  
  Stellantis Customer Care
  
  

  Customer response

  01/09/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

  This is just another excuse in a list of excuses dating back to January of 2024. In my last communication with Stellantis in late December I was directed to bring it to a dealer for diagnosis which I did. I followed the customer care specialist and my dealers instructions. This current diagnosis thing is yet another delay. I fully expect that if I take yet another day off work to deliver this truck to the dealer I will be given another excuse as to why they can't fix it just like they haven't for the past year. I'm tired of excuses. It's been a year! We've been unable to drive this vehicle for over a month out of the past 12. 
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ******* *********

  Business response

  01/13/2025

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case 22785534
  
  Our File: 91880368
  
  Thank you for forwarding the complaint from ******* *********. According to our records case ******** on January 8, 2025 the customer was advised that we would need a recent diagnosis from the dealer.
  
  Once we have the diagnosis we can escalted the case to a case manager for resolution.
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  Best Regard,
  
  
  ***
  
  T0103P4
  
  Stellantis Customer Care
  
  

  Customer response

  01/13/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

  I spoke with RAM customer service in December.  I brought my vehicle in for a "current diagnosis " as I was instructed. I followed my dealers directions. And then, as my dealer instructed,  I contacted RAM again. I explained this series of events to RAM customer service and I am still being ignored. Very time we visit we have a current diagnosis but so far it hasnt been good enough. I have followed the dealers instructions in contacting customer service so i dont understand why  the dealer and customer service dont agree on direction. I'm don't know how many times I need to follow this process (we went through it last year as well). As long as RAM continues to ignore my visits and diagnoses I don't see a resolution to the problem. *** needs to understand that it's easy for them to demand more visits. But it's difficult for me to continually take time off and go through the logistics of bringing this vehicle in when every visit has left us either being misled or ignored and left with the same problem for a year now. Give us a loaner and take this truck and fix it. You owe me that for the ******************************** compensate us for our time we invest in wasted trips to not fix it. And please reimburse us for the 30 plus days it's sat in the yard unable to be driven. Hopefully I've made it clear. 4 diagnoses should be sufficient to solve the problem. 
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ******* *********

• Initial Complaint

  01/07/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I purchased a new vehicle from them in October 2023. In June of 2024 my car needed to be towed to the dealership because the abs module went and while it was there I told them about a noise the car was making. The tech said for the noise he couldnt replicate it but the engines are known to have gas problems and they pre detonate to put in 93. Even though their own manual says to put 87 gas and it doesnt do anything to put in higher gas. They had the car for 3 weeks in June. In October I made an appointment to bring it back because the noise got bad again and I had some issues with the front end another noise the car was making, the engine was burning oil fast and the abs module went again. It was brought in on November 14th. They told me I need a new engine for the car that it went bad from the pre detonation. Which they already knew was a problem and they sell people these cars knowing that this will be a problem. I filed a complaint with the company for a resolution for a buy back. They said they would work with me on a trade assist and work with me to get some money back. They continue to lie about the process, give me the run around and now I cant even reach no one. I havent heard anything from anyone in almost 3 weeks. They still even have the car at the service center.

  Customer response

  01/07/2025

  The *** is *****************

  Business response

  01/07/2025

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case 22779233
  
  Our File: ********
  
  Thank you for forwarding the complaint from **** *******. According to our records case ******** is with a case manager.
  
  I have left a note for the case manager to contact the customer with an update.
  
  ********************** will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  Best Regard,
  
  
  ***
  
  T0103P4
  
  Stellantis Customer Care
  
  

  Customer response

  01/07/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  The dealer has had my car since November 14th. I had a case manager I was dealing with and his supervisor. They continued to lie to me and drag out the process. It was then transferred to a different department with a different case manager as of 12/20/24. I have not heard from this person once. The dealer has also not heard from that case manager after a few attempts. Ive also called twice told Im getting a call back and do not. The car is devalued so much that the dealer isnt even going to sell it through retail if the trade assist is done. The car is a lemon and I am still paying for it and driving in a loaner. The attempts of trying to resolve directly with the dealer and Stellantis on my on have not been successful and they continue to give me the run around with no answers or solutions. 
  Regards,
  
  **** *******

  Business response

  01/08/2025

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case 22779233
  
  Our File: ********
  
  Thank you for forwarding the complaint from **** *******. According to our records case ******** has not been updated. 
  
  I sent a note to the case manager and the supervisor askin g them for an update.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  Best Regard,
  
  
  ***
  
  T0103P4
  
  Stellantis Customer Care
  
  

  Customer response

  01/08/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  as I stated in my response from yesterday, to the same statement Stellantis continues to not supply any answers and no one has even been able to reach the new case manager since 12/20/24. The previous case manager and supervisor also continued to lie and mislead me about the process and what they would do for me. My car has been in the dealership since November 14th and it is still there. The car needs a lot of work and is a lemon. They should be refunding me my money and getting me into a new vehicle at this point it has been so long. Theyve had my car a total of 2.5 month out of the last 6. Thats well beyond the 30 days for the lemon law. 
  
  Regards,
  
  **** *******

• Initial Complaint

  01/07/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Recall on Jeep Wrangler EV starting Oct 1 2024. My case #******** with ****************** I have called 10 plus time. They were suppose to provide gift cards for gas spent during the 3 1/2 months that you could not charge the *** They have told me the gift card is approved and nothing has ever been received. My calls which are documented illustrate the poor customer care. You can never speak to a supervisor and they never call back when requested. They owe me $400.00 for the gas gift cards. ( not to mention that countless hours spent on the phone waiting for them to answer. Please help rectify this situation. Thank you

  Customer response

  01/16/2025

  *****************

  Business response

  01/16/2025

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case 22778944
  
  Our File: 91916942
  
  Thank you for forwarding the complaint from ***** ******. According to our records case ******** on January 13, 2025 the customer was sent the following email:
  Good day! 
   
  Please be informed that your Gift Card of $200 is already on its way. 
  Gift Card has been request today and you will be receiving an email that has the link to access the gift card within 2 weeks up to 30 days after approval. Kindly check your spam folder as well from time to time. 
   
  The email you will receive are from either of this email address: 
  **************************************************
   
  Your case number is - ********
   
  If you have any further questions or concerns, please don't hesitate to give us a call at **************. 
  Thank you and have a great day. 
  
  Regards, 
  Allana
  Jeep Customer Care 
  
  ********************** will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  Best Regard,
  
  
  ***
  
  T0103P4
  
  Stellantis Customer Care
  
  

  Customer response

  01/22/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩