Complaints

• Initial Complaint

  01/27/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I tried using this as a POS system for our coffee shop with two drivethrough windows. It is not friendly to our customers and I was told that they agreed that we WOUlD TRY IT TO SEE IF IT COULD WORK FOR US. It did not. I lost a barista of 10 years because she couldn't get it to work and now I have new baristas who say they cant use it either. Its too cumbersom they dont like it the customers dont like it. It is a waste of time and money. I talked to the owner and now he says we cant get out of the trial agreement. Ineed this to be canceled ASAP. This is wrong to havw such a bad system and not allow us to get out of it. This morning the barista tried to work it and it failed on her so she immediatesly went back to our old POS system. I will mail this system back because it is a fail. when I spoke to Clover they said we could cancel but the owner says we cant

  Business response

  01/28/2025

  We are unable to locate this contract with the information provided.  Since we only work with business to business commercial contracts, can the customer please provide the legal and *** name of the business?

  Customer response

  01/28/2025

  My manager spoke with them again today for over an hour and they agree they cant help us make this system work for our business. They clearly are not set up to do this type of business and they lied and said they had done other busidnessed like ours.  I was charged another ****** and they will keep taking money out of my bank account even though this POS system has actually made customers mad and other customers drive off because it is so slow.  Not appropriate at all for this business

• Initial Complaint

  11/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I think the uploaded document explains the situation. To add a little more detail, we have paid two months of payments @ ****** to Azura, who names themselves as Leasepymt LogicalLease CCD on our bank statements. The credit card processing company with whom Azura is affiliated told us that we were paying $250/month in penalties because our current equipment is old. We were not paying such a fee. In fact, there is no way for the Credit card processing company to know what fees we were paying or if we were paying any penalties. This is why we thought they worked for Clover, with whom we have done business for our credit card processing needs. The card processing completely misrepresented themselves. It's clear from the numerous complaints in the BBB forum that Azura is aware that the company with whom they are affiliated is not forthright in their business dealings. Azura's method of handling the situation is to blame the card process, play the victim, and assume no responsibility for themselves, even though their paperwork (i.e. contract) is distributed and processed by the credit card company. Lastly, Azura is solely responsible for the drafting of the contract which affords the lessee no rights whatsoever ever and absolves Azura from any responsibility. The contract even states that it's a non-consumer contract, which means I have no rights as a consumer. I am no lawyer, but this arrangement smacks of an unfair contractual agreement. Azura should be ashamed that they are party to such a contract.

  Business response

  11/26/2024

  Dear BBB, we have reached out to the vendor that sold them this equipment. They emailed us yesterday that they are speaking with customer to try to rectify their concerns. They are closed until Monday for the Holiday. I will get back to you ASAP. Can you give us another week to respond?

   

  Thank you
  

• Initial Complaint

  10/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was contacted by a processing company saying they could lower my charges and fees. They sent me many things through email to complete the switch over process. After a couple months I realized I was being charged $70.50 from a third party (leasing company) optima (azura). After 2 1/2 years I was definitely not saving money actually it was costing me more now between both of these companies. I was absolutely fooled into the leasing company. So I had enough. I sent back the machine with a tracking number. Contacted my bank and canceled both of these companies. I then received a nasty email from azura explaining I was in default of contract. The following week (last week) I received a threatening phone call to my business. If I dont pay remaining amounts they will bring me to court and or collections. I replied with looks like Ill be talking to my lawyer. The man was nasty and threatening. Today I received another email a final notice before legal action. They have there machine. I have paid them way more than its worth!

  Business response

  10/22/2024

  On April 21, 2022 our office received an application for lease financing through one of our trusted vendor partners.  Ms. ***** had signed an equipment lease application and provided additional supporting personal documentation for approval.  Based on the credit worthiness of her business as well as Ms. ***** as a personal guarantor, we approved her lease application.  On April 26, 2022, ******** signed a Delivery & Acceptance Certificate confirming that the equipment has been received and installed and was acceptable for her purposes.  Based on all of our criteria being met, her lease was commenced.  As part of our policies and procedures to maintain honesty and transparency with our customers, we promptly mailed out a Welcome Letter accompanied by a copy of Ms. ****** executed lease agreement.  ******** faithfully paid her monthly payments until October 2024 at which time she placed a stop payment on our debit without contacting us.  ********** reached out to her to make effort to cure her default.  Ms. ***** stated she was returning the equipment and refused to make payment.  We explained to her that as per agreement, she was required to make all contractuals payment until the end of her term.  She stated she would be speaking to her attorney and reiterated her refusal to pay.  Our standard operating procedure for a refusal to pay is the generation of a final demand notice, which we sent to her on October 14, 2024.  As is outlined many times in the agreement Ms. ***** signed, this is a non-cancelable agreement for the length of the contractual term.  We are a separate entity from her processor.  Her claims about not realizing the saving she anticipated with her processor are completely outside of the contract we hold with her.  The equipment she is leasing could have been reprogrammed by another processing company.  We do not show record of having received her equipment.  We would recommend she contact whomever she sent her equipment to in order to have it returned to her.  Regardless of whether or not she maintains possession, she is contractually obligated to make her remaining payments. 

• Initial Complaint

  05/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Complete scam of a company. Initially believed I had to upgrade my processor to be pci compliant. I had no idea this was a third party company with their own processing machines. A machine shows up and from the start I am charged random amounts of money. The customer service number is a joke. If and only if they answer they simply put you on hold until they disconnect. Fraudulent company with predatory lease agreements. Stay away!

  Business response

  05/20/2024

  This consumer has filed their complaint against the wrong company.  Azura is not a processing company.  We do not have any relationships with equipment companies.  It sounds like they need to contact their processor.

• Initial Complaint

  03/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Someone reached out to me and promised to lower my credit card charges if I switched over to their company on December 1, 2023. I did so not being told that they have a separate company of their choosing to lend the machine. Therefore, when I received a contract from Azura, that's who I thought I was doing business with. Azura never told me they were only one of the companies involved and that if I didn't like the other company, they didn't care. Since December of 2023, Azura has taken their cut of money from my bank account but I have not received a single ***** of my money from them! I have made a total of 12 phone calls and several emails including speaking to a manager and at this point do NOT want to do any more transactions with this company seeing as how they keep the money anyway! I was told, "I'm sorry, but if you don't want to do business with us, just return the equipment and pay us $2653.00 and we can cancel your contract". Azura talked me into giving them a try and when they completely FAIL on their end to do what they state they will do, Azura has the audacity to tell me I still owe several thousand dollars to them?! Today is March 14,2024 and I HAVE NOT SEEN ANY OF MY MONEY I HAVE RUN THROUGH THEIR MACHINE SINCE DECEMBER 1, 2023! I just want to return their equipment, receive the money that is due to me, and the money they already took for processing the money I have not yet received they keep since I"m hoping to eventually get this money!(I have documentation of each phone call and copies of all emails - too large even individually to upload according to your site)

  Business response

  03/14/2024

  Good Afternoon!  We do not have any record of a transaction with ********* ***** in our database.  Can the customer please confirm the legal/dba name of their business?  That said, our office has had no contact with **********************.  After reading her complaint, it sounds like she has filed it against the wrong company.  Azura Leasing is strictly a finance company.  We provide financing opportunities for small businesses for agreed upon terms with our approved vendor partners.  We do not offer merchant services and we do not participate in any sales process.  We would recommend the custom to contact their merchant services provider as it sounds like that is who she has been corresponding with.

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I tried to cancel our accounts because I noticed several inaccurate charges. It was difficult to get through to the company after calling multiple times. The times I did speak to a representative, they were rude, not willing to help, and kept deferring the calls to another department or person, but the calls would get disconnected. I have ongoing payments taken out of my business ACH account $200 to $300+ on a monthly basis without using their services, as well as returning their products months ago. Discussing with my bank about fraudulent ACH transactions without proof of usage, and now I have threats for my business credit being affected. This is a scam company and I just want to get rid of any affiliation with Azura Leasing and their partner or parent company *********, which they charge interchangeably with. I never want to work with a dishonest, fraudulent company ever.

  Business response

  02/27/2024

  ************** has filed a complaint against the wrong company.  It sounds like he has been in contact with his processing company, but he has not contacted us.  We would recommend he contact his processor,**********, at ************ to address his complaints.

• Initial Complaint

  10/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This broker is a scam!! Please guys avoid them. I was only a victim to them because I believe it will be the best for me but am unable to withdraw from them and they keep on asking for more deposit. Am so glad ***************** was able to help in getting my funds from Them. God bless you MADAM, But if you wish to get in touch with HER I will be glad to share his info Email: HARPERJAMESPLATFORM G MAIL COM

  Business response

  10/26/2023

  ************, it appears as though you have filed a complaint against the wrong company.  I find no record of you in our system.  Azura Leasing does not request deposits for any sorts of services.  Furthermore, there is no ***************** employed by Azura Leasing or any of our vendor partners.  If you would like to contact our office, we'd be happy to try and assist you in tracking down the party with which you have a grievance.  ************. 

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This was a classic case of bait and switch. I was guaranteed that if I did not like the service that I could cancel in 30 days. I was given in writing a promise to be able to cancel this. I was never told that I was signing a long term lease. I never used the product and asked for the termination letter which was completed. I am now paying almost 300 dollars a month for nothing. When you bury a contract in the fine print it is very misleading and unethical. Azura was rude and unwilling to help me in any way. They basically said to bad sucker!!!! Dirty unethical business practices is how they make there money.

  Business response

  10/06/2023

  ****************' complaint was submitted against the wrong company.  As **************** is aware, his complaint is with his processor and we would encourage him to address his complaints as such.  At no time did Azura Leasing or any employee thereof speak to him in any derogatory manner.  **************** did, infact, sign a non-cancelable lease.  The finance agreement is 4 pages and states in large bold print that it is a "Non-Cancellable Commercial Equipment Lease Agreement."  His claim that his lease was buried in fine print is not accurate.  Additionally, on the day his contract was executed (2/22/23), Azura mailed a welcome letter and a copy of the executed lease agreement to ****************  We received no contact from *************** until now.  Azura Leasing would encourage *************** to please go back and review the 4 page agreement that he signed and initialed.  Section M states "...if the vendor or any other person fails to provide any service, or if the equipment is not properly installed or is unsatisfactory for any reason I will make any claim thereon solely against the vendor.  I will not make any claims against you (Azura Leasing)."  We will continue to encourage *************** to contact his vendor with whom his dispute lies.

• Initial Complaint

  08/24/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This ************************ located at *********************************************************************. Our merchant account number is *********** feel like we were scammed over a phone call and forced to sign a $79 Monthly Contract for a credit card machine. We do not want the machine and would like to cancel the contract ASAP.Please contact me **********

  Business response

  09/02/2022

  Good Afternoon, I spoke to *********** yesterday September 1, 2022. After we spoke and I explained that we did not handle his processing and if he was going to file a complaint it should not be against Azura Leasing but the processor. He agreed and said he was going to retract the complaint against Azura Leasing. Has this been completed?

  Customer response

  09/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  05/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have owned my business "******* Shoe Repair" for over 40yrs. and have dealt with several credit card companies.I was called by a woman who was telling me that I was being overcharged by my credit card *** I asked her if she was with a credit card *** and she said "NO". She said all she wanted to know was we being overcharged. She said she needed some info from me before she could check on it. We talked and she had me sign my computer. When the paperwork came in the mail it wasn't my signature.They started taking money out of my bank account and I put a stop payment on the account. We contacted them that we were discontinuing their services. We then sent their machine back to them. Azura was who the woman was with and then we started getting money taken out of our account by Optima Leasing instead. I was lied to and deceived from the very beginning. They are now threatening me to pay for 3 1/2 yrs. of service that we never used which is a total of $ ****. I don't have that money and I shouldn't have to pay. I was scammed.

  Business response

  05/17/2022

  Thank you for the opportunity to respond to Mr. ******** complaint.
  
  Azura Leasing received Mr. ******** application for lease finance on August 3, 2021 via an ************************ who is not owned by or an affiliate of Azura.  ****************** had signed and initialed an Equipment Finance Lease Agreement via e-sign on July 30, *********************************** which he later filed this complaint.  An e-signed agreement most times does not reflect a persons actual signaturerather an electronic version.  He had also completed a merchant processing application and additionally provided the sales office with his drivers license, and a voided check for his business.  Our underwriting department approved this application based on ******* Shoe Repair being a long-established business in good standing and Mr. ******** good personal credit as the personal guarantor of the lease.  ***************** later signed a Delivery & Acceptance Certificate via e-sign thru the same email address on August 6, 2021 thereby accepting the terms of the lease and stating that the equipment was received and installed.  On August 9, 2021 after a final review of the completed documents, our office executed his lease agreement, and promptly mailed a Welcome Letter to ****************** at his business address.  The Welcome Letter both welcomed ****************** as a customer and outlined the finer points of his agreement.  ****************** did not reach out to us at any point during the first 7 months of his lease and it is our understanding that he was processing with the new processing company.
  
  On March 30, 2022, ****************** reached out to our office to inquire about cancelling his lease agreement.  We reminded him at that point that he was still contractually obligated to the lease, and while he may be able to cancel his processing with the processing company, he is more than welcome and able to use the equipment with his new processor.  He advised us that if we did not release him from the lease agreement, he would be filing a complaint with the Better Business Bureau.  We reached out to his new processor, who has an impeccable track record with us, to alert them to the situation.  We were advised ****************** has been in contact with their office and that they had offered to lower his rates in order to keep his business.  He had declined, but had not mentioned any of the issues he outlined in his complaint.  On April 15, 2022, Mr.******** monthly payment was returned to us due to stop payment.  Our office sent a default notice to ***************** at the business address on April 20, 2022.  We did not hear back.  We then sent a second notice of default on May 2, 2022.  Again, we received no contact from ******************.  A Final Notice has now been sent.  I would encourage ****************** to contact us promptly in order to make arrangements.  If he does not, we will unfortunately have no other option but to refer the debt to an outside collection agency.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩