Reviews

A woman called me "from ******** Services, billing and compliance." She had me check my statement from my current processor for a PCI noncompliance fee I was being charged, and then had me send her my statement, and told me I was being over charged in several ways: my statements should have notified me every 6 months or so of credit card increase-in-rate updates, and they didn't (she said she'd work on a claim for me regarding this), and that I was being charged like a big business, like Wal-Mart, not a small business, and that the processor I was currently working with had a $1000/month retail mark-up they were taking from me. So she passed me to another woman, who I spoke to on the phone, and whose email ended in @merchantsvcinc.com. I asked one of them who they worked for and they responded "the credit card companies." It was a little over my head, but I didn't realize I was speaking to people who were just trying to take my business from my current merchant server. The second woman told me we would cut out the middle man and I qualified for a wholesale rate. She set me up with the application with *********, and took all my bank info, SSN, everything. The next 2 docusign documents were emailed from Azura Leasing and she walked me through them. I asked her what I was signing since I felt some pressure to get back to her, and we skimmed through them on the phone together. In my head I would be going from $1500/month to about $250 a month, but I didn't realize the $250/month was just to lease the equipment over 4 years ($10,000). The rates were about the same as what we had before, and they never filed a claim like they said they would or told our old company to cease and desist. The equipment didn't work. They offered to send more but by then I realized I had been taken advantage of and they wouldn't let me break the lease, send back the equipment, or close my account until I paid the $10,000 "cancellation fee."