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Complaint Details
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Initial Complaint
03/25/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
The insured of the company destroyed our mailbox while fleeing police. there is insurance coverage and a claimn was submitted Autoowners refuses to resolve in a timely manor
Business response
04/05/2022
Thank you for the opportunity to review the complaint submitted by ****************. **************** is a third party to our claim with our policyholder. This claim was reported as an automobile accident involving property damage to Mr. ******* mailbox. We are currently in the process of reviewing all facts of the claim to come to a final liability determination. **************** has been contacted and kept apprised of the status of the claim. We will follow up with him as soon as we are in receipt of all requested information needed to make a final decision.
Thank you
*********************
COORDINATOR
REGULATORY COMPLIANCEInitial Complaint
03/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had a water leak in my Condo. My HOA opened a claim with them with the field claim rep. I've received 1 email from him in 5 months. No update, no claim number given, no calls answered. Hired an Attorney to send a demand letter and still no response... I don't understand how an insurance company can just ignore a claim and not respond to an attorney.Business response
04/04/2022
We are in receipt of the filed complaint. We are sorry for any perceived delay in the claim. Owners Insurance Company (Owners) has been in communication with ******************** regarding his claim. Owners will continue to communicate with ******************** with any additional questions or concerns regarding the loss.Customer response
04/20/2022
Complaint: 16946682
I am rejecting this response because:Auto-owners is continuing to not answer my calls and has yet to reach out to the restoration company(**************************) to negotiate payment. I will only accept response after this is paid. Auto-owners already accepted responsibility, but is taking way too long to open a dialogue with how to move forward.
Sincerely,
***************************Business response
05/03/2022
Thank you for the opportunity to respond to the latest inquiry received. We are sorry for any perceived delay in the claim. We have been in communication with ******************** regarding his claim. We have also been in contact with ************************** and agreed on an amount for the mitigation. We will continue to communicate with ******************** regarding any additional questions or concerns regarding the loss.
Thank you.
*********************
Initial Complaint
03/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 12/1/2021 I got into an auto accident. I phoned my insurance company ******* ****** because that is what I thought you were supposed to do. After ******* contacted me I was informed if I went through ******* because if I wasn't at fault, I would have to pay a 500 dollar deductible and would be unable to have them pay for a rental because it wasn't in my policy. ******* had already the truck to ****** ** ******. Auto owners the driver at fault's insurance company rented me a vehical and sent a check for repairs but were unable to get the truck because ******* had not transferred to Auto owners. The Auto owner's agent and myself made several calls to get the transfer which was said to have been completed several times. On the 4th of March it was transferred. I have been trying to contact Auto owners leaving messages etc. I can not him to call me back or get truck moved to repair shop.Business response
03/30/2022
As ******************** stated, she originally contacted her carrier, ******* ******. They had the vehicle moved to their salvage storage facility (******) and it took some time for the vehicle to be transferred to Owners Insurance Company so we could handle her claim. We did make payment for the initial estimate of repairs on January 14 but ******************** could not move forward with the repairs until the vehicle was released to us so that repairs could be done.
Unfortunately we were not notified on March 4 by ****** that the transfer had been completed and ******************** was unable to reach the handling Claim Rep. I apologize for any lack of communication. We spoke to ******************** on March 28 and apologized for any delays. It is our understanding her vehicle is now at the shop she of her choice for repairs and she will be working directly with them to ensure the repairs are to her satisfaction.
Initial Complaint
03/04/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This email was sent to the owner of the agency within 24hours of the incident: Hello ****, I am reaching out to you to inform you of an incident that occurred on Thursday, December 30th, when one of your representatives reached out, and disclosed to a third party, private information regarding my Auto-Owners home insurance policy. This breach of confidentiality is not only illegal, but is extremely inconsiderate knowing that just a few short weeks ago my father (*****************), co-owner of the policy, passed away unexpectedly. Not only has your agency acted in an unprofessional manner in handling our (minor) claim that was submitted and deniedyour local representatives and staff are now sharing information about my policy with someone other than me. Your agencys actions are absolutely unacceptable and irresponsible. I would like to know who from your agency authorized this, whom it was that they felt the need to contact with my private business, and WHY and furthermore, why did I not receive ONE call, email, text, or otherwise notification from your office when I am (now) the primary account holder? As Im certain that you are well awareinsurance companies such as yourself have no right to reveal policy details to unrelated parties, except as authorized by regulation.Account number: *********Business response
03/28/2022
I sent a letter to the insured and also notified our management team and asked them to work with the agency and insured to seek a remedy.
Sincerely,
*****************************Initial Complaint
02/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My upstairs neighbors had three leaking appliances and were aware of the issues going on because they replaced them. Before the replacement of the appliances I had water coming from the ceiling (their floor) in my laundry room. When I tried to let them know about the issues, they slammed the door in my face. I contacted my HOA. They got a picture of the water actually leaking. I contacted my insurance company, and they got involved. They sent an adjustor who took pictures and has seen the damage. The upstairs neighbors' insurance company is this company and they have denied the claim. My insurance company has estimated that the damage is $1645.00.Business response
03/22/2022
We appreciate the opportunity to respond to ********************** claim. We have reached out to ******************** and she is going to be providing additional documentation regarding the circumstances of her claim. Upon receipt, we will review and respond to her with a fair resolution.Initial Complaint
02/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Have tried contacting a minimum of five times an employee Rebekah r****** about an accident that occured in April of 2021, no response at all, except a letter received in Feb. 2022 stating they tried contacting me in oct. 2021 about in further injuries I've incurred. Never received that letter. Yes I am upset, a lot of money out of my pocket, for an accident I didn't cause. I would like to get paid for medical bills, but no faith she will call me backBusiness response
03/01/2022
Auto-Owners made contact with Mr. ***** on February 23, 2022. The claims process was discussed and additional items were requested so that we could move the claim forward. We have since received additional materials from Mr. ***** and have taken the appropriate action to move the claim forward towards resolution.
We are not aware of any further complaints at this time, but we will continue to work with Mr. ***** on his claim.
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Get a QuoteCustomer Complaints Summary
236 total complaints in the last 3 years.
93 complaints closed in the last 12 months.
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