Information and Alerts
Alert Details
This business has 1 alert.
Alert
In March 2023, BBB Serving Eastern Michigan and Upper Peninsula investigated Tapestry Girls for its business practices. An investigation was prompted by consumer complaints. One consumer told BBB, "I paid for 1-2 day shipping. I have since reached out four times over the course of the month and have not heard any response."
On March 7, 2023, BBB requested background information, including its physical location, ownership, and contact information. Requests were sent via email to support@tapestrygirls.com, and by mail to two addresses identified by BBB. While the company acknowledged receipt of BBB's initial email, they failed to provide a substantial response to questions posed in multiple BBB requests. Mail to both addresses was returned by U.S. Postal service as undeliverable.
A Google image search of photos used on the company's website found that many of them appeared elsewhere on the internet and Amazon marketplace.
BBB does not know where the business is physically located. Based on the information detailed above, BBB cannot confirm the legitimacy of Tapestry Girls. BBB urges caution when choosing whether to do business with a company whose physical location is unknown.
Important Information
Advertising Review
On March 7, 2023, BBB Serving Eastern Michigan and Upper Peninsula requested the company substantiate, modify, or discontinue advertised claims. The website advertises "Blowout Sale" with comparative savings claims. All items are marked "Sale" and shown with a current price, a crossed out price, and a dollar amount depicting a saving.
BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors.
The BBB Code of Advertising states, "When comparing prices to one's own former selling price, current price of others, list prices, wholesale prices, or to items which are imperfect, it is important to make sure that consumers have al the necessary information to make an informed purchase." "In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used." When comparison is made to their own former selling price, "The former price must be the actual price at which the advertiser has openly and actively offered the product or service for sale, for a reasonably substantial period of time, in the recent, regular course of business, honestly and in good faith."
The Code also states, "the unqualified term "sale" may be used in advertising only if there is a significant reduction from the advertiser's usual and customary price of the products or services offered and the sale is for a limited period of time. If the sale exceeds thirty (30) days, advertisers should be prepared to substantiate that the offering is indeed a valid price reduction that has not become their regular price."
As of April 4, 2023, the business has failed to respond to BBB requests to substantiate, modify, or discontinue its advertising. A full version of the BBB Code of Advertising is available at https://www.bbb.org/code-of-advertising.
Customer Complaint
BBB has received complaints concerning unfulfilled orders, incorrect merchandise, orders fulfilled through a third-party, and a lack of response to customer requests for assistance. While BBB continues to accept and report complaints against this business, and fulfill our responsibility to inform businesses of communications from its customers, this business has failed to respond to complaints.
Service Area
- Ann Arbor, MI
- Lansing, MI
- Washtenaw County, MI
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