Complaints

• Initial Complaint

  04/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Was forced to open a savings account when they financed my vehicle. They instsisted I deposit $100 or be charged minimum balance fees. After deposit was made they still took the fees and have offered zero resolution on their end just insist it will continue unless I deposit more money.

  Business response

  04/24/2022

  We believe the issue has been resolved to the satisfaction of **************.

• Initial Complaint

  04/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I swiped my card @ a hotel in ********, ** on 4/9/22, I immediately cancelled the room as the accommodations were not what was represented online. The hotel refunded my money. I waited the 3 business they told me it would take for funds to be deposited back to my card. The credit union is yelling me that I need documentation on the hotels letterhead saying they won't charge the card. *************** is saying that's a corporate thing and their not authorized to do anything remotely close to that. They say they have released the funds and did everything necessary on their end. The credit union is saying that this is their policy. I've never heard of a banking institution requiring the customer to do the leg work to verify a refunded charge.

  Business response

  04/19/2022

  Unfortunately, due to the public nature of this forum, we are unable to provide any details for the issue ****************** references.  He has also filed a complaint with the State of Michigan.  We will be fully responding to that complaint shortly.

• Initial Complaint

  03/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been a memeber of Michigan First Credit Union since ****. The week of February 9th, I received a call from Michigan First Stating they were locking my account because someone attempted to empty my account of $20,000. I instantly rushed to a Michigan First Credit inside of Krogers to get information and change my account. The representative changed my account number that evening. The attempt to steal my money came from Coinbase.com Within the next two days, using the new account, that I hadn't even had time to really access someone took thousands of dollars from my account using coinbase.com. They also initiated a loan request through Michigan First . I called the company and they changed my account again, and requested I come in to receive the new information.I went into the branch the morning on Feb 16th, By then the SECOND NEW ACCOUNT had already been comprised. I didn't even know this account number at all. The representative ********************* reviewed the details and became alarm that this account to have been comprised. She researched for awhile. The loan department contacted me while sitting at Michigan First. They wanted to talk about the loan. I let them know this was another fraudulent request. The representative spoke to the Risk Team. She then came back and stated that they would only ALLOW me to keep a saving account with the credit union. I let them know that I would be closing my account, because they are not doing anything to securing my money. They cut a check for what was remaining in my account was $14,000 or so dollars. I asked what about the rest of my money that was taken out my account fraudulently. They said they had to file a investigation that would take **** business days. I had $20,000 or so in my savings account, and $3,200 in my checking account. The assistant manager or anyone did not even have any empathy for this happening to me. I am senior citizen on a limited income. It is now March 4th and I have yet to get my money.

  Business response

  03/08/2022

  ****************** will be coming to one of our branches on Friday to speak with a team leader about the issue.  We do expect a resolution to her concerns.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩