Business Profile

Auto Service Contract Companies

Mopar Vehicle Protection

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Initial Complaint
01/07/2025
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a molar vehicle protection plan for my 2021 ****** Crosstrek on 4-22-24. On 10-24-2024 I sent in the required documents to cancel the plan because I sold the car. They repeatedly said the documents were not received until after sending them in three different times they finally received them. Two months later on 12/12/24 and after multiple calls requesting my refund, I was told the refund was issued and a check was mailed. The amount was to be around $1,600. The check has never been received to my mailing address that they confirmed it had been shipped to. When I call in to ask for a check to be re-sent they keep telling me to wait for 20 more days to receive the check. When they finally agree to re-send a check, they tell me it will take 30 days to process the request and it will be mailed after that. They are delaying the payment of this refund that I am due and it has been almost three months since this process began.
Customer response
01/07/2025
Hi. The **** is *****************
Initial Complaint
12/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We have/had a lifetime power train warranty with our 2009 Dodge Ram. We have taken the vehicle in for the 5 year inspection as required since we have owned the vehicle. This year in Aug2024 when we called to schedule an appointment for our inspection we were told that the date we were asking to bring it in was full but that as long as we brought it in before 2024 concluded that we would be fine. Well that information turned out to be 100% wrong and our warranty was canceled so when we took our vehicle in for inspection and other services we were asked what warranty? now no one takes responsibility for the misinformation provided over the phone and even though ***** has the entire vehicle service history showing that our service history has always been on point and the vehicle was inspected every 5 years prior throughout our ownership they claim that because no one at the dealership is taking responsibility for the misinformation provided over the phone they will not reinstate the warranty. All of the information is in their records except the call because they (warranty company) claims that even though we were misinformed by the dealership, which the dealership of all people are supposed to know the policy and properly inform us, the consumer, that it was ultimately up to us to know that they were misinforming us. That is literally what the supervisor on the phone said. Regardless of what the dealership said you should know the policy. So now our warranty that we have been vigilant in adhering to was canceled and they will not consider the matter at all for reinstatement. Dodge has pushed back and made it so hard to honor their warranty with every single claim. Now they are using this error from their end to finally do away with the warranty they begrudgingly offered to begin with!
Customer response
12/18/2024
The vin number is *****************
Business response
12/18/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22699950

Our File: 91725642

Thank you for forwarding the complaint from ********* *******. According to our records case ******** was closed on December 17, 2024.

The customer was advise that reistatment will not be approved because it was past the requirement date for inspection and advised that we have a strict policy about it.

Customer was agitated about the information and ask for a supervisor. Transfered to supervisor.

********** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer response
12/18/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The only reason we passed the inspection date was because the representative from the dealership misinformed us when we attempted to make the appointment during the inspection period! Your employee made an error and now you are punishing us for that which is unfair and unprofessional! They said we can bring in the vehicle anytime before the end of 2024 which turned out to be wrong! That was Dodges error not ours!

Regards,

********* *******
Business response
12/18/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22699950

Our File: 91727786

Thank you for forwarding the complaint from ********* *******. According to our records case ******** was closed on December 17, 2024.

The customer was advise that reistatment will not be approved because it was past the requirement date for inspection and advised that we have a strict policy about it.

Customer was agitated about the information and ask for a supervisor. Transfered to supervisor.

Dealerships are privately owned. If you have *** at the dealer indicate that you were misinformed, and verify this over the phone, we would override our policy and send this up for special consideration.

********** will continue to honor any future ***airs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer response
12/18/2024
BBB as you can see the Mopar representative is completely ignoring the details/specifics of the complaint and are mocking this very process by repeating the same information now twice vs. addressing the complaint which is what is what we are trying to do. The dealership misinformed us about the dates of our inspection and now they (Mopar) refuse to acknowledge the dealerships error and are denying us our warranty. This is 100% taking advantage of the consumer! They (the dealership) makes an error and the consumer is punished?? How is this legal??

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

********* *******
Business response
12/18/2024
BBB case 22699950

Our File: 91729928

Thank you for forwarding the complaint from ********* *******. According to our records case ********, I have sent to the case manager asking them to reconsider based on previous inspections being completed on time.

Please allow the case manager time for review.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer response
12/30/2024
They have not responded with anything to this date
Business response
12/30/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22699950

Our File: 91791178

Thank you for forwarding the complaint from ********* *******. According to our records case ******** was closed and the reinstatement was denied.

Completed inspections: RO# ******| 5th-year inspection completed on 7/28/2014
RO# ******| 10th-year inspection completed on 08/06/2019
RO# ******| 15th-year inspection completed on 12/04/2024

The last inspection was completed outside of the allowable window which was 6/1/2024 to 10/1/2024.

********** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer response
12/30/2024
I am still waiting on a response from Mopar. They asked for time for management to review and have not heard back. Can you please provide an update regarding reinstatement? Thank you

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

********* *******
Business response
01/02/2025
BBB case 22699950

Our File: 91807484

Thank you for forwarding the complaint from ********* *******. According to our records case
91672261 was closed and the reinstatement was denied.

Completed inspections: RO# ******| 5th-year inspection completed on 7/28/2014
RO# ******| 10th-year inspection completed on 08/06/2019
RO# ******| 15th-year inspection completed on 12/04/2024

The last inspection was completed outside of the allowable window which was 6/1/2024 to 10/1/2024.

If the dealership will call in and verify that there was a misunderstanding we could send the case for review.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Initial Complaint
12/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I attempted to contact Mopar customer ********************** 7 times today. I was on hold for a while each time however I wanted to purchase an extended warranty today for my vehicle. I asked to speak to a supervisor after I was identified incorrectly. All the customer ********************** representatives I spoke to refuse to pass the call to a supervisor. This is frustrating for I just want to purchase extended warranty.
Business response
12/17/2024
BBB of Detroit & ****************,

We are sorry you experienced difficulty in speaking with a Supervisor. I will have a Supervisor call you within the next 24 hours to review your concern. Keep in mind our Supervisors are not able to assist with the actual selling of service contracts.

To purchase a FlexCare service contract, please contact our FlexCare sales team at ************ or visit your local Chrysler Dodge Jeep ******** dealership to speak with someone who can assist with your service contract purchase.
Thank you,
*** *****
FlexCare Service Contracts

Customer response
12/17/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The customer ********************** given was awful. Even one of the representatives errored and brought up a vehicle that I dont own. All I want to do is purchase another extended care warranty for my vehicle , and I would like to speak to a supervisor about this at this point.

Regards,

*** ******
Initial Complaint
12/12/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
10/29/2024-I called to cancel warranty. Submitted required documentation while on the phone with the representative and was confirmed that they had everything they needed.11/05/2024- Called checking status and told it was with the *********************** 11/14/2024-Called checking status again and told they needed a copy of the lien payoff.11/15/2024-Lien payoff submitted and I called to confirm receipt. I was informed I would be getting a check by the end of the month 12/03/2024-Called checking status-Informed that the cancellation was "in review" and that it would be 2-4 weeks before it would be approved. I requested to speak with a supervisor as it had been almost 6 weeks since I originally requested to cancel and a refund. I was told there was only one supervisor and they were busy. I asked to told and was denied. I requested a call back from the supervisor as soon as possible.12/07/2024-Supervisor left a message stating the issue was escalated and that she would call me no later than Tuesday with an update 12/11/2024-Never heard from supervisor- Called asking for status. Informed the cancellation was complete and I would receive a check in 4-6 weeks. I requested to speak with a supervisor and was told no one was ************ this point it's been over 6 weeks since I requested to cancel my warranty.
Customer response
12/12/2024
Good morning,
Thank you for your help with this.
Here is the *** #J8202445F2GTACC8J
Please let me know if you need any additional information.
Thank you,
Saige

Business response
12/12/2024
BBB of Detroit & ****************,

Please consider this Mopar Vehicle Protections formal response to this complaint.

Mopar Vehicle Protection apologizes for the delay in getting your cancellation processed. Thank you for your patience as we work diligently to get caught up with processing cancellation requests in a timely manner.

The service contract was cancelled on 12/9/2024 with an effective date of 10/29/2024. A check for $1,655.32 was mailed to ***** ****** **************************************. Please allow 1-2 weeks for the check to arrive.

*** *****

Mopar Vehicle Protection

Customer response
12/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ******
Initial Complaint
12/06/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I sold my Jeep on 11/7 and called in to get a prorated refund for my service contract. I was told to email docs, which I did. I didn't receive a confirmation so I called again on 11/12 and was told it would be processed and check delivered in 30 days. My contract is still showing as active on ****'s website and no check has arrived. Can I please get my refund processed? I no longer own the Jeep. Thank you
Business response
12/09/2024
BBB of Detroit & ****************,
Complaint ID: ********

Please consider this Mopar Vehicle Protection's (MVP) official response to the above listed complaint.

Mr. ******* contacted Mopar Vehicle Protection (MVP) on 11/7/2024 seeking to cancel his service contract. Mr. ******* advised that he no longer owned the vehicle. The requested documents were received on 11/7/2024 and escalated for cancellation.

The service contract was cancelled on 12/6/2024 with an effective date of 11/7/2024 when the documents were received.

The refund check for $1176.92 will be mailed directly to ****** ******* **************************************************************************. Please allow 1-2 weeks for the refund check to arrive.

Please contact MVP at ************ for any assistance or questions.

Thank you,
*** *****
Mopar Vehicle Protection
Customer response
12/09/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *******
Initial Complaint
12/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to express my frustration regarding a recurring issue with the Uconnect system in my RAM vehicle, specifically related to the antenna. I own an 2022 Ram 1500 and have been experiencing connectivity issues with the Uconnect system, which has resulted in poor or no signal for services.Despite my vehicle still being under warranty, I have been unable to resolve this issue with my extended warranty and must pay. I believe this problem should be covered under the terms of my vehicles warranty, as it significantly impacts the functionality of the system and overall driving experience.Please provide a prompt response regarding how this issue can be resolved. I look forward to your support in resolving this matter as quickly as possible.Thank you for your attention to this matter.
Customer response
12/04/2024
*****************
Business response
12/04/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22638776

Our File: 91616578

Thank you for forwarding the complaint from ***** ********. According to our records there are no open or closed cases for this customer.

I advise the customer to contact US ************* ************** and have a case created for his concerns.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

Customer response
12/04/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I recently spoke with a representative regarding the antenna issue. Unfortunately, due to a language barrier, I was unable to fully understand why this repair is not covered under warranty or by Ram.

This seems to be a widespread issue among many customers, as noted in various forums and discussions. The cost of repair, which exceeds $200, is significant, and Id appreciate a clearer explanation of why this particular issue is excluded. Additionally, if there are options for support or coverage exceptions, Id like to explore those.

I kindly request further clarification or escalation of this matter to better address the concern.

Thank you for your time and assistance

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

***** ********
Business response
12/06/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22638776

Our File: 91633399

Thank you for forwarding the complaint from ***** ********. According to our records case ******** the customer was advised that the antenna is not covered under warranty.

This will be an out of pocket expense.

********** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer response
12/06/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I am writing to express my deep concern regarding the ongoing issue with the antenna affecting my 2022 Ram and, reportedly, many other Ram customers.

The repair in question has caused significant inconvenience, and I am particularly frustrated by the lack of accountability regarding workmanship. As a loyal customer, I trusted Ram to stand behind the quality of its service, and this situation has left me feeling disappointed and unsupported. As well my dealership is charging me $500 for this issue. This is an electric issue under ************ warranty.

I kindly request immediate clarification on the following:
1.Warranty Coverage: Why the repair is not being fully backed under the warranty or service agreement.
2.Resolution Timeline: Steps you will take to resolve this matter promptly for me and other affected customers.

I trust Ram values its customers and reputation, and I hope to see proactive steps taken to address this issue. Please let me know how you intend to restore confidence in your brand and services.

I look forward to your response. Thank you for your attention to this matter.

Regards,

***** ********
Initial Complaint
11/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My 2019 Jeep Grand Cherokee ALL 5 of the seatbelt retractors went out at the same time. With ****** miles on the car it is out of warranty, but IF it were still under warranty or had extended warranty the seatbelt retractors would still NOT be covered. This is a major safety issue and by federal law the seatbelts must work to drive the vehicle. ************* is willing to only cover 40% of the cost with my out of pocket remaining $1018.84. This is a safety issue for all passengers, and with all 5 retractors going out at the same time is is clearly faulty parts and the company should repair the seatbelts 100%.
Customer response
11/26/2024
VIN: *****************
Business response
11/27/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22596771

Our File: 91565301

Thank you for forwarding the complaint from ***** ******. According to our records case ******** on Nov. 22, 2024 the customer was advised the decision is final and cannot be disputed advised if she does not accept the claim the entire repair will be an out of pocket expense.

Goodwill Request #:310768
Corporate 40%
Customer 60%

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer response
11/27/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Federal law requires the safety of a vehicle or its equipment to meet motor vehicle standards. The manufacture should fix the problem free of charge. This poses a safety risk to all passengers. You as the manufacturer are failing to address the full amount of the safety defects that can cause injury or damage.
Regards,

***** ******
Business response
11/27/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22596771

Our File: 91567980

Thank you for forwarding the complaint from ***** ******. According to our records case ******** the vehicle is out of warranty therefore this will be an out of pocket expense.

I advise the customer to work with the dealer and ask them for any goodwill program they may have.

********** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
11/08/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had an auto accident Around Aug 27. Since then, I have been without a car. Constantly spending excessive amounts of money on ridesharing and rentals. I have yet to be compensated for the loss of my car. Today is now Nov 7 and I cannot continue this anymore. I need my money so I can get back on the road. I need to be compensated for all rideshare and rental costs from Aug until I receive my funds to purchase another vehile
Business response
11/11/2024
BBB of Detroit & ****************,
I sorry to hear of your accident and the loss of your vehicle. Your ************ Service Contract was cancelled on 10/17/2024 with an effective date of 8/29/2024 for a refund of $823.96. The refund was sent to your financial source ******************** Services as the service contract was financed with the purchase of the vehicle. Check # 04376900. The Mopar Vehicle Protection ************ plan covers up to 5 days of rental for a mechanical failure but does not cover rental or rideshare due to an accident. For GAP claim assistance, please contact GAP at ************.

Thank you,
*** *****
Mopar Vehicle Protection
Customer response
11/12/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Suddenly today there was an update on the claim today. I still need to be compensated for all the money spent on **** and Rentals for Aug since nobody proceeded to handle my claim for not having a vehicle since this!!!!

Regards,

******* *****
Initial Complaint
11/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a vehicle from a Certified Pre-Owned 2023 Jeep Grand Cherokee authorized dealer in July 2024. Upon driving off the lot, I informed that the vehicle only came with one key fob. Upon taking possession of the vehicle, I discovered that in addition to the missing key fob, the vehicle had a number of other issues that needed repair (USB Ports needing to be replaced, auto start/stop non-operational (and still being diagnosed)). The dealer I purchased the vehicle from is over an hour away from my home so when it came time to get the repairs done, I went to my local dealer. The required repairs were performed under the vehicles warranty. I inquired about getting an additional key fob (since I was shorted one originally). I was told at this time that the selling dealer would be the only people on the planet to get me the extra key, which they should have provided prior to the sale. At this point in time, all I am requesting is to be able to obtain the additional key fob, from my local dealer. I have reached out to Mopar staff extensively over the last three months but have gotten no where and continue to receive conflicting information depending on who I speak to. Regardless of who provides the key fob, the bill will be sent to Mopar. I would like Mopar to authorize my local Jeep Dealer to provide me with the key fob to save me the 3 hour round trip drive (plus wait time) because its the right thing to do in this situation being that I was sold a faulty vehicle. If that cannot be done, I would kindly request reimbursement for the key fob (if I need to pay out of pocket) I have already spent an extensive amount of time and energy not only looking for a solution to this but also dealing with the broken items that came on the vehicle. VIN ***************** Mopar Agreement ********
Business response
11/04/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22510949

Our File: 91394740

Thank you for forwarding the complaint from ***** Bonanza. According to our records case ******** the customer will need to work witht the selling dealer to obtain another key fob.

Unless the customer has a ********************** contract covering key fobs, which in this case has been cancelled, key fobs are an out of pocket expense.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care

Customer response
11/04/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The response provided was addressing a person named ***** Bonanza, not me. I would appreciate my complaint being reviewed thoroughly instead of a copy/paste reply.
Furthermore, I would like to be provided with an explanation as to why the key fob cannot be fulfilled through my local Jeep dealer (Utica CDJR).
From my point of view, the service work will be paid for by Mopar, regardless of what dealership submits it. The only difference is who is performing the work and who collects reimbursement for it. At the time of the sale, I was not informed that I would need to return to ******* for any related service that would fall under the 6 month Mopar service plan (********) which includes key fob replacement. Had this information been available to me at the time of purchase, I would have acted accordingly.
At this stage, I do not have any trust in reliability or reputation of the selling dealership. They sold me what they claimed to be a 2023 CPO vehicle, with non-operational USB ports, non-operational auto start/stop (which is still being diagnosed 3 months later), and one key fob (knowing well that is not the standard). If I didn't know any better, I would think that this dealership did this intentionally in order to bill Mopar for work that they should have completed up front, prior to the sale.
So again, I am simply asking for either 1) to be able to get the additional key fob from my local dealer (Utica CDJR) or 2) be reimbursed the cost of a getting an additional key fob from my local dealer.

Regards,

***** ********
Initial Complaint
10/24/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased an extended warranty by a very pushy salesman who told me my used 2023 *** ******* only comes with a ****** mile bumper to bumperwarranty. After getting home and calling *** I realized it came with a ****** mile warranty therefore the warranty i had purchased was pointless. I then went to a ******** dealership and had them cancel my warranty within the time frame to get a full refund. They wouldn't send the refund check to me and had to be sent directly to the bank I financed with. Somehow it got sent out to the wrong address. I started this process back in July. I've been on the phone with this company numerous times. They all tell me they "will put a note in my file". The one person said I'd receive a new check within 30 business days. It's been over 30 business days sp I called yet again just to be told "I'll put a note in your file.
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Business response
11/11/2024
BBB of Detroit & ****************,
The service contract was previously cancelled, and a refund check was sent to ****************************. That check was never received, a replacement check was issued on 10/28/2024 (check # ********) and mailed to **************************** for $2495.00.
Please contact MVP at ************ for any assistance or questions.
Thank you,
*** *****
Mopar Vehicle Protection

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