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          Business Profile

          Mortgage Lenders

          MortgagePros, LLC
          BBB accredited business seal
          BBB Accredited BusinessA Rated by BBB

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/11/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            For the past 4 weeks I have been HARASSED by an average of 10 calls per day for MortgagePro's trying to sell me a HLOC. Each and every time I have told them I am NOT NOT NOT interested!! However, they refuse to remove me from their call list. My name was sold to them. All I want is OFF their call list. Your help would be appreciated!!!

            Business response

            02/11/2025

            Hi ******!

             

            You have been placed on our internal DNC and can ensure you will not recieve any more calls from MortgagePros.

            Customer response

            02/16/2025

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            ****** *****

          • Initial Complaint

            02/07/2025

            Complaint Type:
            Product Issues
            Status:
            Answered
            I received a phone call from a ****** at Mortgage Pros. She started asking about my interest rate as it showed on my "credit". It took a while to get information from her on how she got such information about me. She did some "research" and found options that would put us worse off financially. I told her no thanks, no longer interested. She pushed back and I said no again. I told her I did my research while she was doing hers and found a number of BBB complaints and she tried to tell me that's incorrect and they have a high rating. I asked to be removed, and immediately got a call from someone else at this same company. Absolutely ridiculous when a request was made to be removed and immediately disregarded by the company.

            Business response

            02/07/2025

            Hi ********,

             

            Your phone number has been placed on our internal DNC. You will not get any more phone calls.

          • Initial Complaint

            02/06/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Constant unsolicited phone calls about a loan from Mortgage Pros *******************. I have told multiple representatives from Mortgage Pros to stop calling me and to place me on their do not call list and that I have no interest in doing business with them. Phone numbers that have contacted me are ************ and ************ along with others in my call history. I am also on the ************* list as well.

            Business response

            02/06/2025

            Hello,

             

            I have placed you on our internal DNC. You will not get any more calls.

            Customer response

            02/08/2025

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            Kelway ******

          • Initial Complaint

            02/05/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Will not stop calling, have asked half a dozen times to be removed from call list. Everytime I am told they will up date my file. What a joke, you can tell it is just a make *****, ***'t slow down, don't think company.

            Business response

            02/05/2025

            Hello,

             

            I have placed you on the internal DNC and can ensure you will not get any more calls.

            Customer response

            02/11/2025

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            They said they did  this on the phone about a dozen times... SO we will see if this works.  

             

            Regards,

            **** *******

          • Initial Complaint

            02/04/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This business is straight up ignoring all do not call lists and refuses to add me to a their DNC. I have gotten called multiple times a day for many days in a row going back a few weeks now. I started out nice and told them to please stop calling. Then one day last week when I told the guy he was the 4th call of the day he acted like he was surprised and tried to stay on script... what part of "you guys have to stop. You are the 4th call from your company today alone" means, keep selling???Since then, yes I am extremely rude with them but the are completely harassing me at this point.

            Business response

            02/05/2025

            Hello,

             

            You have been placed on our internal DNC and I can ensure you will not recieve another phone call

          • Initial Complaint

            01/31/2025

            Complaint Type:
            Order Issues
            Status:
            Answered
            Mortgage Pros are CONSTANTLY harassing me about getting a refinance on my house. I have told them repeatedly NOT to contact me. Not only that, they will not even hang up when I cuss them out. What legit business would continue to harass people when it is so obvious that they do not want to business with Mortgage Pros.I have NEVER experienced such a shameless organization in my 60 years of life. I do not know who trains these "sales people" but they are way better served joining a debt collection agency.

            Business response

            01/31/2025

            Hi *****,

             

            We have placed any phone number tied to your name onto our internal DNC

          • Initial Complaint

            01/30/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            For the past few weeks I have received multiple calls per day from this business, even though I have asked them to put me on the Do Not Call list every time I have answered (at least 5 times since the first time they called me, more than two weeks ago).

            Business response

            01/31/2025

            Hi ****, 

            You have been placed on our Internal DNC. You will not be getting anymore calls.

            Customer response

            02/05/2025

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me, although I believe that repeatedly telling their representatives to put me on the Do Not Call list should have already sufficed.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            **** *****

          • Initial Complaint

            01/18/2025

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I'm on the National Do Not Market registry and every couple of months I get their junk mail. I've called them over a dozen of times and they claim that they are "exempt" from the National Do Not Market list. And if you notice, their junk mail always manages to show up on a Saturday, when their "open 24 hours a day" call center is closed. And of course, there is NO return address on their envelope and of course, there is NO letterhead. You almost need a microscope to see their address in the tiniest of print at the bottom of the letter. And last, but NOT least, they use the absolute cheapest postage so you can't even mark it return to sender even IF they had a return address!!! Of course, if they were a legitimate company, they would put their name and return address on both the envelope and junk mail.

            Business response

            01/20/2025

            Hi *****,

             

            I removed ALL of your info from our system. You will NOT be contacted again.

            Customer response

            01/27/2025

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved however I reserve the right to reopen this complaint if I get added back onto their junk mail marketing list.

            Regards,

            ***** ******

          • Initial Complaint

            01/09/2025

            Complaint Type:
            Order Issues
            Status:
            Answered
            I have never signed up for this or anything like it. They continuously call by work phone during business hours I get 1-3 calls a day for the past 2 months have repeatedly asked to be removed from the call list and they play "Dumb" every time saying it was another company.There is absolutely no reason this company should have an A=+ rating with BBB let aloner be associated with the Better Business Bureau

            Business response

            01/09/2025

            Hi, 

             

            You were added to our internal DNC. You will not receive any more calls from mortgagepros.

             

            Thank You

          • Initial Complaint

            01/07/2025

            Complaint Type:
            Order Issues
            Status:
            Answered
            Company stated they can reduce our mortgage payment and give us a better rate. We sent them documents they wanted and they told us not to make payment due 01/01/25. We have not heard anything from the and they are not returning our calls

            Business response

            01/08/2025

            Hello ********,

             

            We have reached out to who you were working with, and you should be receiving a call from them shortly.

            Thank You!

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA

          Accredited Since: 6/9/2023

          Years in Business: 5

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          880 W Long Lake Rd Ste 300

          Troy, MI 48098-4504

          Visit Website
          (248) 416-1361

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          Customer Complaints Summary

          81 total complaints in the last 3 years.

          39 complaints closed in the last 12 months.

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