Complaints

• Initial Complaint

  01/31/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My ****** account was hacked and there were 20+ payments made from my wings financial account to my ****** account that I did not approve and the bank paid each payment plus charged me $30 fee to make the payments. I made Wings financial aware of the fraudelent activity on 1/18/2025. I have sent countless messages via ******************* As of today there has been no communication from Wings financial in regards to my funds that was taken out of checking, saving, & overdraft account what's so ever when I call I get bounced around to different people. no one ever returns my call. Roughly $2500.00 is owed back to me. I don't know the exact amount because the account has been closed.

  Business response

  02/13/2025

  Wings Credit Union researched the complaint and mailed a response directly to the complainant on February13, 2025

  Customer response

  02/13/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The issue has been resolved.

• Initial Complaint

  11/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My two **'s (worth $75,000) expired Sunday Sept 8, 2024 , Late Friday September 6, 2024 I received a phone msg on my cell phone from a representative from Wings Financial, telling me she would like to discuss my **. Since I am old, disabled, and I am not very good with computers I purchased my ** by phone using a Wings Financial Credit Union members services representative help 13 months prior and AT NO TIME did the wings representative explain to me or tell me that I needed to designate where the $75,000 money would go after the ** expired September 8, 2024. I understood my $75,000 would go back to where it originated which is my high yield savings *************, November 12, 2024 , I called Wings Financial to find out where my $75,000 is because it was not clear from the Wings app and I could not get into the Wings Financial Credit Union website. I have been extremely sick for 2.5 months. Well, the Wings representative stated that my $75,000 rolled over into a 1.55% ** locked 12 month ** instead of rolling back into my ****************** account, and I was told I would be penalized 6 months interest or $600.00 if I moved it out of this **. At NO time did the Wings representative (15 months ago) tell me about this ****************** of my $75,000 without my permission into a locked 12 mos. 1.55% ** rate. When ** interest rates are 4.2%. November 12, 2024 I spoke with ************** Supervisor *** *. He stated the disclosure for movement of my $75,000 was sent by mail. I did not receive this. It was not explained, nor would I ever agree to lock up my $75,000 in a 1.55% Cd interest rate for locked 12 months. Left V.M. for ***** *******.Manager. This is a fraudulent Scheme to cheat me out of $600.00 and cheat me out of $3,150 ** promotional rate of 4.2%. I would not agree to this. Wings has NO right to lock up my $75,000 in a 1.55% 12 mos. ** rate without my permission. Calling me late Friday Sept. 6, *****, when My ** expired Sunday September ******.

  Business response

  12/04/2024

  Wings Credit Union researched the complaint and mailed a response directly to the complainant on December 4, 2024.

• Initial Complaint

  11/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  i am being charged overdraft fees with a positive balance in my checking account and cannot be explained as to why they are doing this.I would like this to stop. I have overdraft protection, but am not sure how they can charge $30 in overdraft fees when the account is positive.

  Business response

  12/05/2024

  Wings Credit Union researched the complaint and mailed a response directly to the complainant.

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2 CDs were coming due. Wings rolled them over at 1.15 percent interest and charged a cancellation fee of $1000 for both CD when I refused to accept 1.15 percentI. The irony is Wings offered 4.75 percent on *************** Plan. I tried to call them for 10 days. **** couldn't do the rollover, so I waited on the phone line for 20 min per day. I got frustated and hung up. Today, Thursday, Oct 3rd I finally got thru to an agent that could help me. I exceeded the 10 day ***** period for the rollover on both CDs. The lady today said they were overwhelmed with calls the last 2 weeks. I was frustrated. They charged me $1000 penalty for both CDs. Understaffing is not my problem. If they understaffed at least hire some more help. Other companies I deal with tell you how much waiting time I have or they will call me back when they are free. Wings doesnt have any of these options. I dont think this my problem. Wings should pay me cancellation fee of $1000. Thank you for listening. I have been a member since 1982, 42 years worth.

  Business response

  10/25/2024

  Wings researched the complaint and provided a direct response to the complainant.

• Initial Complaint

  09/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I did a mobile deposit and now I have to wait 3 days for my money to arrive in my account. This is causing an inconvenience. I would have deposited my check at a bank but there's no banks close to me and I need money to catch the bus. I ask that I get my money sooner.

  Business response

  09/26/2024

  Wings researched the complaint and provided a direct response to the complainant. 

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 05/28/2023 I set up overdraft protection for account 1842. I never made any changes after that. As far as I knew it was still connected to my savings and was the account I set for overdraft protection. I never received any emails that the account was disconnected or removed from overdraft protection. I didnt manually remove it either. Today I received a notice that I had an overdraft fee and I was puzzled by it because I had money in savings. I called member services and the rude woman told me that 1842 was not connected to my savings for overdraft protection. I told her never made this change. This obviously happened when they upgraded their whole system. Their system must have swapped my checking accounts around without ever informing me that 1842 was disconnected. I have no emails or documents showing that 1842 was removed from overdraft protection after 05/28/2023. They system updates obviously swapped my checking accounts and disconnected 1842 from overdraft protection. I dont use the other account ever and it was never connected by me. She refused to listen and hung up on me. Dont use this bank. They will resolve anything. I feel completely helpless trying explain that I never disconnected 1842 from overdraft protection and their system obviously swapped my accounts around. Now I have an overdraft fee despite having money in my wings savings account. This is totally unethical to charge fees when their was money to pay the charge and I never made any changes. I want proof of when I disconnected 1842 from overdraft protection after 05/28/2023. When was this changed by me? Why dont have any emails indicating that I made a change? Their system made this change and swapped my checking accounts for overdraft protection. I want proof that I manually made this change. I didnt happen.

  Business response

  07/17/2024

  Because of financial privacy rights, Wings Financial Credit Union cannot discuss matters related to its members without the signed consent of those involved, authorizing the disclosure of information related to the dealings between the member and Wings.
  
  When Wings receives complaints, such as the one made by ***************************** Wings researches the matter and attempts to work with the individual to come to a resolution that is mutually acceptable.Unfortunately, a mutually acceptable resolution is not always possible, and while Wings always works to do what is fair for individual members, it must balance that effort with doing what is right for the broader membership of the organization.
  
  Please let us know if you need anything further from us and we will respond to the extent permitted by applicable law.

  Customer response

  07/17/2024

   I am rejecting this response because: Wings closed all of my accounts for complaining about them. I have loan with them that I have to finish paying off. They are not allowing me to come to any branches to pay my loan installments. They said they will trespass me if I come on the property. They also also taking away my phone privileges. So I wont be able to make my car payment by phone or in person. They are closing my checking account so I wont be able to make my wings car payment with a wings check. This is after 2 decades of banking with them. Now they are making it next to impossible to pay off a car loan and I only have about 14 months left. All of my payments are current. This is how they will treat you. You cannot speak up about unfair overdraft fees or they will ban you from their bank and remove all options for repaying a loan. I do not recommend this CU. 
  
  
  

  Business response

  07/29/2024

  Wings researched the complaint and provided a direct response to complainant.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Went to retrieve funds for daughters college tuition from a 6 month CD that matured in May, less than a month ago. Was told they rolled it over because I did not let them know what to do with the funds within 10 days of maturity. I had no idea anything about a 10 day decision period. Was told I received a call in ******* and that it is on the statements. Later found out the call in ******* was unrelated and there is nothing on the statements about a *********************** $200 to get my money, less than a month after THEY decided what to do with my money. In essence I feel they held me hostage for $200 in order for me to get access to my own money. Several failed attempts to get ahold of main manager, left voicemail last week with no follow up from her. Been a member for almost 40 years. Worst customer experience I've ever received from any business, let alone a financial institution!! Certainly is nothing like the Northwest Credit Union I joined back in the 1980's. Growth has not been a good thing for customers obvioulsy!

• Initial Complaint

  05/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have been a customer at ********************** since I was in 3rd grade, when I set up my first savings account. When it was time for me to get my first credit card a couple ******* ago, I went to talk to a banker at Wings, as it was my first credit card and I wanted all the information on which was the best one and details of card usage. I applied for the cash back rewards card. When discussing all the ins and outs of a credit card, I was told to simply pay the minimum to help get the cash back. Flash forward to this past March, after a couple of months of not being able to access my online portal for some reason (still haven't been given a reason why), I noticed a few "Interest Charge on Purchases" on my credit card. I had no clue what it was, so I had to ****** it. Turns out, it is a fee for not paying the whole credit card statement. These charges, for the ones I could at least see, added up to over $500. When I called to complain, as I felt like the banker who I had talked to screwed me over (she told me to do this form of payment and never once mentioned the possible fee), I was told a claim would be filed on my behalf to ***** but nothing would probably happen. I right away went to pay off the full amount. The next month, a payment of over $8,000 was made on my card (to pay off my statement). When I called asking why so much was made, the customer representative had no idea how it happened. I was told the only way that I could get that money back was to move it to my savings and that it would happen that Tuesday. It was over a week past that Tuesday the money movement occurred. I then had to also ask about my claim, as nothing had been communicated. I feel so screwed over and feel as if the Credit Union has stolen money because through the whole process, I was not getting clear answers and information was blatantly withheld from me. This is not a way to treat a customer.

• Initial Complaint

  05/25/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My car was repossessed after they refused to accept any payments from me for missing one credit card payment

• Initial Complaint

  05/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Me and my husband moved to ** and with that a lot of things changed our car insurance policy changed and were not sure why but we no longer had full coverage. Wings last month increased our car payment without notifying us so when we called they said its because we didnt have full coverage. We immediately fixed this issue and they are not willing to give us our original car payment back, we cannot afford the new car loan amount and this will sink our family. Account number *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩