Complaints

• Initial Complaint

  05/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I accidentally submitted two payments to the company which they did refund one of the payments ($21.99). However, my payment of $30. Has not been applied to my Fingerhut Fetti account, nor has it been refunded to my banking account. I called my PNC bank and conferenced in the Fingerhut Supervisor but he name of ************** BB068 and my bank confirmed that there have been no merchant refunds to my account in the amount of thirty dollars. I asked the representative to please update my complaint and escalate it, which he stated that he would. This has been an ongoing issue April 3, 2024. I have sent numerous emails and made numerous calls to Fingerhut but have been given the run arounds. I have submitted banking information several times to only find that they reply with a generic email. I looking to have my payment of $30 applied to my account or refunded to me. Thank you, *******

  Customer response

  05/08/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Business found the $30.00 payment and applied it to my account.

• Initial Complaint

  07/29/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have a major issue with your company. I bought a toddler bed on your website for $800. A childrens product sold has a design flaw that injured my child. Despite contacting support the only solution they offered was a $10 credit on my next purchase. An $800 product that has issues, wasn't sent the right parts and all they can offer is a $10 credit? I trusted fingerhut, but this time y'all picked the wrong mama bear to mess with.Not only did the product we received had so many issues that prevented it from being put together properly, but also false advertisement. Not to mention a huge design flaw that caused my child to become injured twice. The hood has no hinge to keep it steady and in place so it suddenly flew up and caused him to hit his head and causing bleeding. This is what I am most upset about.Here are some initial issues when unboxing, It was advertised with working headlights. The product we received had a multitude of issues. There were no headlights, not even a spot for them but the listing said it had working headlights and the manual mentioned plugging the headlights into the holes on the front bumper. There were no headlights or the holes in the bumper for them. The steering wheel had no way to connect to the part because the holes that were made were way too big. We had to duct tape the steering wheel because it couldn't be installed.

  Customer response

  08/05/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  This has been resolved.

• Initial Complaint

  07/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I use to do business with Fingerhut. I found out they signed me up for a service called safeline, which charges a fee every month. I asked them to remove me from this, and reimburse the money you took without my permission. They wanted to ad to my burden by telling me to call them. I stated that they Finger hut added the service, so they must remove it. They refused. The next day they removed my finger Hut app and $1300 in credit that I had. I do not care about the credit. I want this to be made public, and my funds returned.

  Customer response

  08/01/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The issue was resolved.
  
  Thank you very much for your help.
  

  
  

• Initial Complaint

  06/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Please be advised that I had a Fingerhut account with a $600 line of credit.Fingerhut closed one of their banks and sent me 2 payment statements. I made my payment on time and in full. Fingerhut applied my payment to the wrong account.They charged me a late fee in error. I contacted them several times but could not speak to the proper department in the U.S. only a third world country. Now I was given 2 accounts. I asked the rep to close one account and refund my over payment and credit me the late fee. Fingerhut closed both my accounts and gave me a negative credit rating, All I asked is to have one account with my $600 line of credit that Fingerhut increased from $300 to $600 because I was a good paying customer. Now they closed all my accounts and no one is capable of reopening the correct Fetti account. Fingerhut refuses to put a supervisor on the phone to address my problems.

  Customer response

  06/16/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Please be advised that this complaint has been resolved with the merchant this morning,6/15/22.Would you please cancel my complaint and the merchant resolved the issue. .Fingerhut was very helpful.Thank  you for your time and effort. Truly, ***************************** ************

• Initial Complaint

  03/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Order Number: ORD0113268385Order Placed: 2/10/2022Total: $349.78 BLU G91 PRO 6.7" HD 128GB Unlocked Android ***************************** NRGNQPrice $299.99Quantity 1Subtotal $299.99 Status Shipped Ship Date 02/14/2022 Tracking 1Z00E81YYN06161370 2 ************ Plan Item Number W2300Price $29.99Quantity 1Subtotal $29.99 Applied to this item in ORD0113268385:BLU G91 PRO 6.7" HD 128GB Unlocked Android *****************************: NRGNQ Status Shipped Ship Date 02/14/2022 Phone was advertised as being compatible with **** network, **** says the phone will not work on there network cause it's not volte Compatible, I told Fingerhut and asked for refund or exchange, they told me to talk to the warranty co. Warranty said nothing they can do but give me the exact same phone as reacement wich would do no good if it's the same phone, so I told Fingerhut that and they said due to there return policy of no cell phone returns unless defective, I shouldn't be stuck with a 350 **** and a phone that won't work when they advertised the phone to work with att network, isn't that false advertising? This is not right. They should not be selling phones that are outdated soon as you get it and being they advertised it to work but don't, I've been nice to Fingerhut and have sent 5 emails pleading for them to return or exchange, I understand the return policy but this case is different being they said it would work . Now I'm without a phone and have monthly payments for a year to pay that phone off that I can't use. I just want exchange or refund, I would like more for the trouble stress and me going without being able to make or receive calls if at all possible, but mainly dint wanna pay for a phone I can't use, I can't believe they expect me to pay for it after there website clearly stayed it will work with att. I'm not sure what Fingerhut I was supposed to pick but I hit philly as few hours from me Thank u

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩