Reviews
181 Customer Reviews
Review from Deborah L
1 star12/04/2024
I have been a customer with Fingerhut for over 10 years and I recently purchased an HP desktop computer. FedEx delivered it to the wrong address and even after taking the steps required to have my account credited or have them send another one out, they’re refusing because I was unable to get a police report because the police operator said that it’s considered a lost item not stolen. So as of right now, I’m stuck paying for something that I never received.Review from Shannon K
1 star11/30/2024
Fingerhut sent a hoverboard I ordered to Kentucky. I live in PA. I placed one order for 2 items. They were shipped separately. One item arrived in PA. one went to Kentucky. I can see the fed ex tracking and that the package went to KY. I can see the photo of the house it was delivered to. They clearly made a wrong label. There is nobody to talk to and they keep telling me to fill out a paper and file a police report. There is no way to report something stolen with the police. My item was not stolen. It was simply sent to the wrong house in a completely different state. They are continuing to charge me for an item I never received and will not have anyone call me to resolve this issue. I have never made a late payment or anything and I’ve purchased so much from them over the years. I just want my order sent to the correct house or for my order to be taken off. I should not pay $200 for an item I don’t haveReview from Ben L
1 star11/27/2024
I have had a fraudulent finger hut account opened up in my name. I have proof of this and have submitted proof. The proof that I have submitted has been enough to successfully determine that I have been a victim of identity theft at other such companies as capital one and the valero corporation because of a data breach caused by AT&T. Finger Hut has never even tried to help me with this problem. I have given my social security number to them which could have been used to prove the inconsistencies, such as false phone numbers used to open up the account and false names and email addresses and many other things, but they refuse to do this. This is dishonest company.Review from David F
1 star11/20/2024
The worst company ever . Customer service sucks. They won’t pick up a return and won’t credit my accountReview from William M
1 star11/17/2024
Fingerhut has shut off my access to my account to make a payment,and check the status of my account. I've written to them about this and was told that they could not find my account,and to call them. I've explained to them that my hearing is bad and can not call,they again sent me a email saying to call them. Now I've missed 2 payments due to this problem and they are reporting it as missed payments on my credit report. . I need this fixed asap.Review from Brandy L
1 star11/14/2024
My product was delivered to the wrong address. Did everything they told me to do. (Police report, affidavit sent) I was told they never received the paperwork. I re-faxed the paperwork. Months of going through excuses! Now they say it has been too long since they sent my package to the wrong address, there is nothing they can do. Yet, I'm asked to still pay for the product! Now this is affecting my credit! Absolutely would never recommend!Review from Nicole V
1 star11/09/2024
When I am about to make a payment to my account, I found out that my credit card didn’t show up. When I tried to put it back on, it says error. Same if I put my own bank account in. It keeps getting denied. Also, they keep rearranging my previous payments.Review from Demetria K
5 stars11/05/2024
Fingerhut is denying me access to my account to make payments. I usually go online and use the app but I got my phone number changed so it won’t allow me to sign on to the account. I tried calling fingerhut to update my number and they told me the only way they can update my number is to give them permission to call my phone to remind me of payment. I know my rights and if I don’t want to be called I don’t have to accept it. But denying me access to my account is ridiculous.Review from Heather D
1 star11/01/2024
I bought a HOOVER VACUUM through FINGERHUT 219.00$ , it came with a defective suction gasket and it was loud. Hoover and Fingerhut passed the buck, wasted time, eventually Hoover tried to replace the part, it wasnt a available, had to send a new vacuum after weeks of emailing them, but Fingerhut will not send me a return label as I do not want the same vacuum , FINGERHUT SAYS ITS TOO LATE , I CANT GET THE FLOOR CANISTER VAC AS A REPLACEMENT OR GET MY MONEY BACK ! HOOVER TOOK ALL THE TIME AND FINGERHUT CONTACTED MY CREDIT REPORT NEGATIVELY WHILE A WARRANTY ITEM WAS STARTED.Review from DAMARIS R
1 star10/29/2024
Fingerhut is absolutely horrible no wonder I never bothered with them but for years they kept raising the credit for me and I gave in but I ordered a product that was damaged and they don't have the company number or email or anything for me to submit a warranty claim and giving me the runaround. I asked for a credit or something off of this damaged item and it's a huge problem. I will never purchase anything from them again.
Customer Review Rating
Average of 181 Customer Reviews
Contact Information
Want a quote from this business?
Get a Quote
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.