Reviews

I am a senior citizen who's been receiving monthly ssi payments on this Ready card for 12 years and this month my payment did not come to the card. My payment was scheduled to be received on September 2nd due to the labor day weekend. I reached out to Ready Card customer service they gave me the run around. Most of the representatives told me they did not receive any direct deposit for this month and to reach out to the social security board for a tracking number. So thats exactly what I did and the social security board told me they don't issue tracking numbers but they did confirm that my payment was sent to my Ready Card account. They even confirmed the routing and accounting number. I truly believe someone at ready card has committed fraud and stole my entire check. Its now 4 days later and still no payment $1100 just missing nobody knows where it is and here I am struggling unable to pay for rent or medication. This is truly unacceptable I've been a loyal cardholder with then for 12 years and this is how they do me.

Hello *****,We are sorry that you had to wait so long for your check to be deposited. In reviewing your account we are seeing the deposit and transaction activity.We are working with the processing company to determine why the deposit was delayed.Thank you for your patience. ****************

I only had $45 in cash to pay for my luggage at *** airport. This was on 5/20/22. Per the paper distributed from the machine, I was told to bring this receipt to your airline agent. I was using the money to pay Delta for a flight leaving in an hour. After speaking with 3 levels of ***************** the consensus was that Delta employees do not work for Ready Card. The receipt states that the agent will contact the card company and move your money to a new card. I never received a card nor my money back. I called several times only to be directed to a web site to leave information, with card details, about a card I never received. I have followed the prompts and email on their website and have never received any feedback or an acknowledgement. Thank GOD for people in the line that put money together and paid, on one person card, for my luggage. If I dont have a response in the next couple of days with a full refund in cash of my money, I will move forward with legal action. Pain, suffering, embarrassment, no money, no customer service, no legitimate plan for immediate reimbursement, to make a few to show negligence and fraudulent intent. This machine allows you to put up to $1,000. I cant imagine someone headed on a trip and put $1,000 on this card to only find out that this company has no good intentions with its customer service. I need my $45 in cash asap. If a transaction does not give the deliverable, a loaded credit card, refuse the money and give it back.

Dear *****,Thank you for taking the time to explain what occurred at the airport when you encountered a problem with the kiosk not dispensing a card. We take the complaint seriously and have escalated the issue, requesting additional training in supporting passengers. We have offered to provide you a **** Pre-paid card with the $45.00 that can be used anywhere **** is accepted. Please provide us with shipping information and a card will be sent to you ASAP. Thank you.

Ready Card is NOT a BBB accredited company, for a reason. Also, they do not believe in customer satisfaction because the only way I got, a live person, on the phone was when I went to the BBB website and retrieved phone number ************. After speaking with ****, who was very apologetic but could not help get resolve, I received a call from *****. *****, who is a manager, made this a Delta training problem due to their contract and not a POint Of Sale, Ready Card machine ownership problem. She did however state that they are looking into rejecting the money when the card does not dispense, which I suggested, but at the present is not the plan. Like I stated to *****, I do not want a debit card or any product from Ready Card. I want my $45 cash that I inserted into the machine that did not deliver the advertised product, the card. The same way you delivered a ticket with details of how Delta should reimburse me, shows Ready Card perpetuation of ownership, accountability and customer satisfaction. There is no way after all I went through that we should be at a point of me having to go through BBB to request cash from a company that writes checks all day. If I insert $45 for a pair of pants and the pants dont deliver, I dont need the pants anymore and shouldnt be forced to take the pants. The definition is POS is Point Of Sale. That is what happens in that space and at that point. There was no deliverable given and therefore there was no point of sale. You dont comeback days later and force me to take the deliverable that I needed that day. I dont need a **** debit card. I want my original method of payment, that I inserted, for an expected deliverable, which was $45 cash. Please forward me cash or a check that can be cashed/deposited into my checking account. I have spoken with at least 2 people that have my phone number. You can call me and get my mailing address for the check information.