Complaints

• Initial Complaint

  02/04/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have reached out to numerous representatives regarding my Target account. They keep canceling orders on my account - saying there is fraud. Please give me more details. My orders are being cancelled. Also my instore purchases are not accruing points.

  BBB NOTE: As Target has addressed the order cancellation concern in a previous complaint (#********, 2/29/24), we leave it to the company's discretion as to whether it wishes to re-address this issue. Otherwise, we ask that Target address the guest's concern about point accrual.

  

  Business response

  02/05/2025

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ****** *******.
  
  Upon receipt of your contact, we understand our guest was concerned about not being able to successfully place an order online and not accruing circle points for in store purchases. 
  
  It appears we have previously addressed the guest account concerns and our resolution remains unchanged. In regards to the guest accruing circle earnings. Target removed the 1% earnings and evolved the Target Circle experience by reprioritizing to focus on access to automatic deals, personalized bonuses. 
  
  To view more information about Target Circle please visit: ***********************************************************************************************************************************************************
  
  At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 256025777.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

  Customer response

  02/05/2025

   I am rejecting this response because i wasnt given a clear answer as to why my orders were cancelled:
  
  will send a hard copy to corporate Thank you 
  
  

• Initial Complaint

  02/03/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  on 1/24/25 i purchased some BEATS headphones form wheaton ************************************* the wrong color was purchased so i went to target in ********** il, **********************, where they didn't have the correct color, so i returned the original beats, i was never offered my original method of payment i was given a gift card to make the purchase on-line. now that i need to return the beats that were purchased on-line i was declined my **** card to be credited. and the beats are in store return only. i have spoken with store director **** as well as customer care. they are not taking responsibility for the target associate not giving me my original payment method.

  

  Business response

  02/05/2025

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest Lavicieia **********.
  
  Upon receipt of your contact, we understand our guest purchased some headphones and requested for the refund to be return back to their ****.
  
  After further review, we can confirm the guest originally purchased these headphones in store on 1/24/2025 with a **** card. It appears the guest returned these shortly after and the store processed a refund back on Target GiftCard. It is the stores discretion on how this return was handled. In this situation the store issued a refund back to a Target GiftCard.
  
  The guest did accept the refund on the Target GiftCard, as they redeemed it that same day 1/24/2025 on an online order. If the guest chooses to return this online order within the return policy guidelines, they will receive it back on a Target GiftCard. We are unable to reverse the refund or the form it was processed on. 
  
  At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 255937979.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

  Customer response

  02/05/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me, and will move forward with another course of action. 

• Initial Complaint

  01/30/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  As a Veteran, My card was blocked from Target since duplicate charges appeared on my ***** account ******* dollars and ***** dollars ----I was put on hold by guest services for an hour---- to get the block taken off---I was told first I had to wait and then transferred again. **** was rude and not helpful at all. I am requesting for the inconvenience that a gift card be sent for the hold and inconvenience for ***** dollars

  

  Business response

  02/07/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest **** ******.
  
  Upon receipt of your contact, we reached out to our guest to address their concerns. After calling Mr. ****** and leaving a message, I sent a follow-up email to apologize for his experience.I advised Mr. ****** that the appropriate team would review his call with our agents and provide feedback as necessary. As a goodwill gesture we issued a small Target GiftCard to invite him back for a better experience.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 255551665.
  
  Sincerely,
  
  ***
  Executive Escalation Business Partner
  www.target.com
  

  Customer response

  02/07/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  01/28/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hit a spent bonus and redeemed a target 360 membership offer for free. Few hours later I got an email saying that membership was canceled due to technical issue. I have tried to place orders via Target app multiple times in past and my orders never seem to go through. I have had situations for missing items out of my order and I had to claim to get a refund or replacement for them. Because of this I later noticed Target cancels my orders and informs me it was either a technical issue or my pay method isnt right even tho everything is correct. I demand Target to fix this matter because this is not fair. Why can I not place any order? Either shipping, or delivery and even pickup? I cant do anything! This is not ok.

  

  Business response

  01/29/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ****** *****.
  
  Included you will find our response to Mr. **************** appreciate the time our guest has taken to reach out with their inquiry regarding canceled orders. Their comments have been fully documented and shared with the appropriate partners.
  
  We regret any disappointment, but due to an irregularity with their orders; we are unable to offer a different resolution. We want to ensure the guest enjoys the items they purchase from us and so for all future purchases, we invite the guest to exclusively shop the great selection of items available in their local Target store. We understand they were hoping for a different resolution, and we appreciate the guest's feedback. After review, we believe this concern has been appropriately resolved.
  
  For more information regarding guest accounts, we encourage our guest to review our terms and conditions.
  
  As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 255358426.
  
  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  www.target.com  

• Initial Complaint

  01/28/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased beats headphones in store on 12/28. When i got home i noticed it was the wrong style and reached out to the store to return. When i go to the store they direct to to call customer service, and when i call customer service they direct me to go to the store. Now it is past the 15 day return window, and i would like a refund or exchange for the correct product and to stop getting the run around on the issue

  

  Business response

  01/30/2025

  Hello *****,
   
  Thanks for contacting Target on behalf of our guest ******** ********.
  
  We understand our guest shared concerns about trying to get a refund or exchange for these headphones but was denied due to being outside the return policy.
  
  We empower our stores to make the right decisions and do their best to assist guest with a return within our return policy (****************************************) and guidelines. 
  
  The return by date of 1/12/2025 was also listed on the receipt of purchase, since this was denied by the store we are unable to provide assistance with a refund or an exchange. 
  
  At this time we have no further resolution for the guest and we consider this matter closed.
   
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 255357371.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com
  

  Customer response

  01/30/2025

   I am rejecting this response because: I make contact with guest services prior to the return/ exchange window. However the mistake seems to fall back on the customer 
  
  
  

• Initial Complaint

  01/28/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 1/17/25 I placed an order (Order ***************) with Target for 1 package of trash bags, 1 package of paper towels, and 2 packages of toilet paper. These are items I have ordered multiple times in the past. I then received an e-mail that the order was cancelled due to "technical issues".I contacted customer service and was told the order was cancelled because I violated TOS, and I asked for specifics I was told because I was a reseller (I obviously am not). I asked for what specific thing I did that was wrong, and they could give me no specifics. I was frustrated and again said I was not a "reseller" and didn't understand what the problem was. The *** transferred me to another person, I also explained that the coupons I was using were going to expire, and was told that the promotions would still be honored.The next person said that the situation appeared to be in error and that they would escalate it to yet a 3rd department for resolution, and that I would get a response in 2 business days. The reference num was *********. The next week I did not receive a response and again contacted customer service, they told me that they would reescalate the issue and that I should receive a response. Now a total of 9 business days have passed since my original request and I have not been contacted.If Target is going to offer items to sell to people then there shouldn't be automated flags when people but them, especially when I'm not even buying them in large quantities (and have bought them in the past).I shouldn't need to justify why I'm purchasing things, but apparently I need to. 1st, I take the bus i so I buy bulky items in larger quantities to reduce the number of deliveries to deal with. And 2nd, I have stomach and digestive issues so I go through a lot of toilet paper, I like to get them in larger quantiles so I don't run out. These are personal details that apparently I need to give to prove these items (which they sell) are for my own use.

  

  Business response

  01/29/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest **** ******.
  
  Were sincerely sorry for any inconvenience and miscommunication the guest encountered with their recent orders. Our technical teams have confirmed that there was a back end account issue causing the inability to process orders. Were happy to say that this issue has been resolved and that they shouldnt experience any further setbacks placing orders on Target.com. We appreciate the time our guest has taken to bring this experience to our attention and have ensured it has been properly documented and shared with the appropriate leadership.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 255359269.
  
  Sincerely,

  Asjha
  Executive Escalation Business Partner
  Target Corporation
  www.target.com

• Initial Complaint

  01/27/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello, on 1/25/25 I went to Target to return one of the two dog harness's that I purchased. I was informed that I would have to received store credit for the. However, I requested for the $14 to be refunded to my Target card. I was informed since I paid with store credit first then my red card. This is the reason that I have to get store credit, I requested a manger. Because I cannot use my red card first because it will take the whole amount. I explained to the manager I believe ****, that I wanted the money to be credit back to my card. She stated okay the max that can be refunded is $15.85, I said correct. Well, she was not able to figure out how to override it, so **** informed me that I needed to contact Customer Relations. I contacted and initially spoke with Tranh, please give her kudos she had great service. I requested to speak with someone else and she transferred me to senior specialist ****. I explained the situation with ****, she stated that I would have to go back to the store. I was not satisfied with her response because I was told to call, that I shouldn't have to go back and forth. I requested to speak with her manager on duty, **** kept me on hold for over 10 minutes failed to check in or even apologized for the long wait. **** told me that her manager ****** stated that there is nothing she can do, and she is unavailable to speak with me. This brought even more frustration to my issue, at this point I repeated and attempted to record the call. **** said that she was not comfortable to speak while I was recording the call, so I stop the recording. At this point I am repeating everything that she told me when she returned for the long hold time. **** at this time is ******* me off the phone but yet in still had me on hold waiting, I told her that I have been a red card since 2007. I am a customer, she continued to push me off the phone, basically **** released the call. I am not happy whatsoever about my experience with Target! I want my refund

  

  Business response

  01/29/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest Ericvokoa ************.
  
  Included you will find our response to our guest.
  
  We appreciate the time our guest has taken to reach out with their refund tender inquiry.
  
  We can confirm refunds are issued based on the form of payment as each item/shipment is invoiced. Since the merchandise credit was used as the first form of payment tender, that would be the first payment tender refunded.
  
  We appreciate the time our guest has taken to share their experience and comments with us; their comments have been fully documented and shared with the appropriate partners.
  
  At this time,we have no further resolution for the guest and we consider this matter closed.
  
  As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 255237673.
  
  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  www.target.com  

• Initial Complaint

  01/27/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 1/9/2025 I placed my order for the 55 ******************** for store pickup on 1/10. This was a gift purchased by my husband and I along with his brother for their parents. On 1/11 we gifted them the TV and set it up for them in their living room. The TV had pixel issues down the center, unacceptable for a $1,000 tv. I called CS and stated clearly the issue and then sent photos of the screen issues. I was told to repackage the item and *** will pick up and then an exchange will be sent. I am now being told my return is denied because product was open, worn, or dirty. The tv HAD to be opened in order to see that it had issues right out of the box. Your customer service member on the phone claimed thats the only details she could see. Denying a $1000+ return with no subsequent details is incredibly poor customer service. This was a Christmas gift for my husband and his siblings parents after a tough year of his mother battling and beating cancer. I grand gesture now ruined by these events. I am appalled that after following all of your guidelines to return the product I should be left without an exchange OR a refund. Please make this right.

  

  Business response

  01/27/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ******* ****.
  
  Upon receipt of your contact, we reviewed the guest order and confirmed they have been refunded. We ask them to allow 5-7 business days for this refund to be reflected. We apologize for any frustration and inconvenience.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 255237241.
  
  Sincerely,
  
  Asjha
  Executive Escalation Business Partner
  Target Corporation
  www.target.com

  Customer response

  01/28/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We visited with our local store and spoke with the floor manager. She quickly took care of us and had us on our way. 

• Initial Complaint

  01/27/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I returned a Nex Playground because my kids did not like it, I purchased it with a target gift card/******. I got a *** return label from target and returned it promptly. Checked tracking with *** and it was returned to them quickly. Then almost two weeks later I get an email from target simply stating Your return wasnt accepted. No reason or anything. So now I am out over $200 AND the gaming system. This was returned NEW and in original packaging! They cannot do this. This is stealing. I expect my money to be refunded right away. I cannot believe this is happening, especially from Target who I had grown to trust.

  

  Business response

  01/30/2025

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest Valentine *****.
   
  Upon receipt of your contact, we understand our guest was denied a refund when they mailed their product back.
  
  After further review, we did process a refund for this product back to the guest form of payment. We ask the guest to review additional emails regarding the details. 
  
  At this time we have no further resolution for the guest and we consider this matter closed.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 255236965.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

• Initial Complaint

  01/27/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Target has charged my card for orders I did not make or pick up. #***************- 472 #***************- 166 #***************- 103 #***************- 98 #***************- 113 #***************- 93 #***************- 32 #***************- 65 #***************- 55 #***************- 28 I demand you refund my money back to my card.

  Customer response

  01/27/2025

  Credit card not target

   last week tried contacting by phone cant reach right department which is why Im filing complaint

  

  Business response

  01/31/2025

  *****,

   

  Thanks for contacting Target on behalf of our guest ******* *****.

  While were certainly empathetic to this unfortunate situation, Target doesnt play a role or have any control over the unauthorized use of our guests card. We encourage ******* to contact their financial institution for next steps and report any unrecognized activity to their local law enforcement. We understand this may not have been the answer our guest hoped for, but we are unable to offer an alternate resolution.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 255462667.

   

  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  
  www.target.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩