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Complaint Details
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Initial Complaint
02/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Tried to order from PayPal on 2/18/2022 using PayPal for an order total of $304 without taxes. PayPal account had more than $400 so I wanted to use my PayPal account to pay for it. Unfortunately, the website had a problem telling me to recheck my "card". However, I never used a card since I was using PayPal.Nevertheless, it automatically put a hold on my PayPal account so $304 is sitting in limbo. Can't try it again because they're holding my money and I only have $100 left in PayPal. Don't want it to use my bank account. According to Target's website, they can extend the authorization hold up to 365. Site also claims you can remove the items from cart or PayPal information and it'd remove the hold. Tried both and neither worked.Customer service was unhelp and rude. She eventually just canceled the chat after I asked how to prevent this from happening again. $304 is in limbo due to this. PayPal transaction - 9EU0052466195301Y Target cart ID: Cart # ************* Only reason I am filing is because I expect them to keep the authorization hold on this PayPal payment for weeks or even months. Customer support didn't give a c*** and didn't act like it was a problem when it is. In these times with the ** economy in the toilet and inflation through the roof, $304 is a lot of money for many people. Please finalize the order and send it. After that, I'll never visit Target's website again.
Business response
02/22/2022
Hello *****,
Thanks for contacting Target on behalf of our guest *************************.Upon receipt of your contact, we have reviewed the authorization hold and contacted our PayPal partner and have voided the authorization hold. It may take up to 7 business days for the PayPal authorization hold to be reflected within your account.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 137214450.
Sincerely,
****** F.
Target Executive Contact Team
www.target.comInitial Complaint
02/18/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed a order for a Apple Watch on Target.com. When I got the package. I gave my daughter for her birthday, when she opened the package. We were in so upset that instead of finding a Apple Watch (that was the legionary, item we ordered). Instead, we found a damaged busted cereal box in the package. The package dont seem to have any signs of tampering in it as it was even handed to me by the carrier. Their was no Apple Watch to be found. Eventually I called target about the issue and Target,com doesnt seem to care, they claim that to be a successful delivery regardless if a customer got the correct item or not. They had didnt care to resolve a issue, what kind of customer service is that. Im so upset and want this resolved. The cereal is not what I paid for. I paid for an Apple Watch and Im being screwed badly here by this company. I want this resolved now.Business response
02/21/2022
Hello *****,
Thanks for contacting Target on behalf of our guest *************************.Upon receipt of your contact, we have reviewed the concerns with our teams and determined this to be a successful delivery. This issue was resolved, and were unable to provide a different resolution. We appreciate you sharing you experience, we will document your concerns and share them with our leadership team. We want to make sure you enjoy your Target shopping experience. We invite you to shop the great selection of items available in your local Target store. We consider this complaint resolved and have no further resolutions for this complaint.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 136957739.
Sincerely,
****** F.
Target Executive Contact Team
www.target.comCustomer response
02/21/2022
I am rejecting this response because:
You can not call a successful delivery, when the customer didnt get the correct item they ordered. I dont accept this respond because this is just a horrible response and I didnt get my item. Regardless if it was someone elses item or not or they just put the wrong item in inside the package. Wont admit they made the mistake. Target.com is s******* me over and think its ok. I didnt order no cereal I ordered an Apple Watch. I got the screenshots and a photo of what I received in my package to provide proof of all this and will take this future with my bank, Apple,com, social media, and also my local news to inform others know that Target thinks its ok to s**** over their customers. This is so wrong. I cant believe Target would do this to a customer. This is just truly sad.Initial Complaint
02/18/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I made an online order in December , 2021. The order was subsequently cancelled 12-20-21 as I never picked it up. Target Card refunded the charge on my card but NEGLECTED to return a $10 gift card that was used on the purchased. They refunded my card $32.40 and kept my $10 gift card. I called on 1-20-22 to get it back and was told it would be in my account in 10 days. Nothing in my account or sent to my email. I called yesterday to follow up and it took me 40 minutes, 3 people, all asking me the same questions to and getting nowhere. I called back to cancel the Target card and the person for 10 minutes tried to transfer me to someone else to get me the return of the gift card. It was $10, and Target wasted 2 hours of my time and I had to ask the man on the phone to cancel my card 10 times till he finally did it. TERRIBLE CUSTOMER SERVICE and ********************** just lined their pockets and kept what was not theirs. I want that $10 gift card and I CANCELLED the Target Card.Business response
02/21/2022
Hello *****,
Thanks for contacting Target on behalf of our guest *********************.
Upon receipt of your contact, we reached our guest to address their concerns. We deactivated the refund Target GiftCard that **************** did not receive from their canceled order and issued a new refund gift card. We appreciate ******************** feedback and will partner with the right team to provide this feedback to. Also, a good will gift card was issued for this experience.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 136957824.Sincerely,
*****
Target Executive Contact Team
www.target.comCustomer response
02/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
02/17/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
My Target order, which was paid with Target gift cards, was cancelled and I received my refund via email with a link to a new Target e-gift card on 12/13/21. That link produces an error. I want my gift card refund re-issued immediately. Also, I received e-gift cards as gift during the holidays in December 2020 and those links are no longer accessible either. Why is this happening? Physical and electronic gift cards are not supposed to expire.Business response
02/22/2022
Hello *****,
Thanks for contacting Target on behalf of our guest **** **.
Upon receipt of your contact, we reached our guest to address their concerns. We appreciate Ms. **** patience as we were able to deactivate the previous Target GiftCards Ms. ** received and replace those with new electronic gift cards. Ms. ** confirmed the new gift cards were received.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 136839020.
Sincerely,
*****
Target Executive Contact Team
www.target.comCustomer response
02/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
3,361 total complaints in the last 3 years.
1,253 complaints closed in the last 12 months.
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