Business Profile
Psychiatrist
Nystrom & Associates LtdThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
02/11/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I scheduled an online/virtual appointment on 1/30/25 at 8am Central Time with therapist ***** ******** of Nystrom and Associates as a new client. When Ms. ******** did not show up around 8:05 am, I called the office to see what was going on. They told me to wait a bit, but when the therapist didn't show up by 8:15 am-8:20am, I terminated the virtual connection. I called the office to report this and told them to cancel all appointments. I received a letter from Nystrom and Associates on 2/7/25 stating that I may be charged for the missed appointment as they have a 24-hour notice for cancellations. A therapist didn't show up to a virtual session but try to charge the client? If this is not malpractice, then it is pretty close to it (like a surgeon charging for a surgery that they did not perform).Business response
02/12/2025
Hello,thank you sharing your experience and speaking with us to address your concerns. For any further concerns please reach out to the **************************** at *****************************************************************************************************************.Customer response
02/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
01/29/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
My daughter had a bill go to collections, because Nystrom did not fill with my insurance company properly. I paid the collection agency. Then my insurance provider, completed the paperwork and refiled the claim, so Nystrom was paid again for the same dates of service. I waited about 2 months for paperwork to go through the system. I never received a refund from Nystrom. I called there business office, they told me the money was put to my daughters account. I told them to send me the reimbursement check, minus the amount that was co-pay due. After three more phone calls to their business office, the amount of credit left is only $582.00 form the original $1307.00. They do not want to provide me with any documentation on how the money was distributed. So now I cannot prove how the funds were paid, to be reimbursed by my ***.Business response
02/06/2025
Hello, thank you for sharing your experience. To further address your concerns please reach out to our *************** at ************ or our **************************** at *****************************************************************************************************************.Customer response
02/06/2025
I am rejecting this response because:
I have reached out their business department/billing 3 times. With no response to my requests, which is why, I filled a complaint with the BBB.Business response
02/13/2025
Hello, we have worked with the consumer to address and work to resolve this concern. To address further concerns please reach out to the **************************** at *****************************************************************************************************************. To abide by *****, we require a signed authorization.Customer response
02/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
11/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I made a telehealth chemical dependency assessment appointment for Tuesday November 5th at 11:00 am Central Time. I logged on to the emailed link for the appointment and the provider never came on. I waited ten minutes. Finally, I called the scheduling line and I was able to leave a voicemail. She never returned my call or reached out.Business response
11/06/2024
Hello, we sincerely apologize for your experience and our lapse in communication. If you wish to discuss your concerns further, please reach out to the **************************** at ******************************************************************Customer response
11/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
10/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Nystrom is refusing to rebill MA, MA called the provider line that says Nystrom would be the one to rebill MA as secondary (they billed them as primary initially). Provider line said Nystrom does not have to rebill, they can just keep the extra $ for themselves.Business response
10/30/2024
Hello, thank you for taking the time to speak with us to discuss our resolution. Should you have any further concerns, please contact the **************************** at ***************************************************************************************************************** or ************.Initial Complaint
03/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Im am extremely disappointed in this location. I decided to get care here and every single time Ive been in, they have started care 5-15 late and charged me for the full session, that is hundreds I have spent on sessions that are not complete. I was polite and kind about it until I realized the billing issue. The communication within the network is not good and has caused me so many issues such as attending wrong appointments and again, not being seen on time.Business response
03/25/2024
Hello, thank you for taking the time to speak with us as we work to address your concerns. Should you have further questions, please contact the **************************** at ***************************************************************** or ************.Initial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
1/15/2024 and 2/12/2024 - these are doctor ************* The healthcare provider told me they accepted my insurance, and now theyre saying they dont and are billing me out of pocket - $750. Theyre saying its the patients responsibility to verify theyre in network, I signed the contract, and there is nothing they can do. They called me before my first appointment raising a concern about my insurance. I called them back, they said their system was down, and they would call me back and never did. It wasnt until after my second appointment that they informed me that my insurance was not accepted and refuse to budge in any way. I would like them to either accept the insurance they said they would, or drastically modify the bill.Business response
02/23/2024
Hello, thank you for taking the time to speak with us as we work towards a resolution. Should you have any further questions, please contact the **************************** at ***************************************************************** or ************.Initial Complaint
10/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In the winter of 2023 my psychiatrist and I decided we would try going down on one of my depression medications. I only agreed because she assured me that I could call anytime and immediately get my original dosage if things werent going well. I gave it a few weeks but dove deep into a depressive episode. I called the nurse line as she instructed but they never answered. I left FIVE messages over the course of a week begging for them to call me back and help. No response. Meanwhile, I also sent emails to my psychiatrist through the app to no avail. I finally called the appointment scheduling line again since they are the only ones who answer and pleaded with them to help me. After that I was able to get the increase but I suffered for more than a week with no help. I decided to switch providers but stay within this company. Now it is happening again. I spoke with my provider about the need for a refills on an anxiety medication. She agreed she would put them in. Two weeks ago I noticed there were no refills. Since then I have called the nursing line and left two messages, and contacted my provider twice through the app with no replies. I have been forced to go cold turkey off of this medication for the past 6 days. I have been experiencing withdrawal symptoms all week and it has highly impacted my ability to live effectively. I have still not received any responses.Business response
10/17/2023
Hello, thank you for bringing your concerns to our attention. Our Nursing Team has reached out to you to resolve your concerns. If you have further questions, please contact ***************** at ***************************************************************** or ************.Initial Complaint
06/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 3/14/22, my daughter, *****************************, received a medical **** from Nystrom's for $3,539.76 for dates of service beginning 12/2/20 through 4/20/21 - over a year after service. The statement shows that the amounts had previously been billed to **************** paid by *************** and then reversed and were now 'patient responsibility'. During this time period, Rylie was covered under my insurance, United Health Group, through my employer, ******************* Group. A copy of her medical card had been provided to Nystroms. She had secondary insurance with Ucare through Anoka County Medical Assistance Program that was not in play during this time. Rylie turned 27 on 4/21/22, when she was no longer covered under my/parent insurance and UCare became effective. It appears that claims were never filed with the appropriate insurance company by Nystroms.On 3/28/22, we contacted Nystroms and spoke with the billing department (******) asking why we received the ****. He stated it was too late to **** the correct insurance company (after 1 year), but he would research the situation and return a call within 2 weeks. No call was ever received. After receiving the 5/24/22 **** with two late fees of ***** each, we called Nystroms billing **** again(******. She stated the **** was our responsibility, we should contact insurance carriers with questions, figure out coordination of benefits and pay the ****. We contacted UHG to learn they had never received a claim for these dates of service. On 6/6/22 after an appt. in the Big Lake Nystrom office, I asked the Receptionist(MacKenzie) how to contact a manager within billing. She indicated she would send a 'task' via email to the ****************** team and I would receive a call. No call has been received.Nystrom's did not correctly **** UHG initially in 2020 and 2021, nor have their returned any calls, I respectfully request that the current statement balance be 'written off' and considered a loss by Nystrom's.Business response
06/13/2022
Hello, thank you for bringing your concerns to our attention. Our team reached out to your daughter and worked with her to reach a solution. Should you or your daughter have any further concerns, please contact the ***************** Team at ***************************************************************** or ************.
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Contact Information
1900 Silver Lake Rd NW
Ste 110
Saint Paul, MN 55112-1789
Customer Complaints Summary
20 total complaints in the last 3 years.
9 complaints closed in the last 12 months.
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