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Initial Complaint
02/04/2025
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
1/18/2025 Submitted a Rebate claim for a promotion through ******************* online platform, ****************. promotion was for $18 if $50 groceries were purchased. I purchased $54 of groceries plus a 24 pack of Budweiser for a total of over $80. I read the promotion thoroughly and made sure the grocery items satisfied the promotion. Receipt and upc code were submitted with my personal information through the mybeerrebate website immediately after purchase. On 1/21/25 I received an email stating an audit found my purchase did not meet the criteria for the promotion. I would not receive my $18 rebate. I called a phone number listed in the email and was told they had the receipt and upc code, they did meet the criteria and another department would review and get back to me in 7 to 10 business days. I did not hear back on the promised timeframe. I called the same number on 2/4/25 and was told I the company would not be reviewing my submission and I was out the $18 I was owed for my rebate. I usually drink another brand of beer and would not have made the purchase if not for this rebate offer. They had a prospective customer but will not until ******************* resolves this issue by providing the $18 rebate and an apology for the error on their part.
Business response
02/05/2025
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer response
02/05/2025
Complaint: 22900468

I have reviewed the business' response and am rejecting it because: although the business states they will reach out to their rebate partners - a rebate has not been delivered yet. I do hope to hear back from their rebate partner and will happily be satisfied when I am either provided the rebate I feel I deserve or the company can provide a valid reason why I do not qualify for the rebate.

Sincerely,

****** ********
Customer response
02/05/2025
Hello,
******************* sent an email and has apologized about the mistake. They are mailing a check to cover the $18 rebate. I do feel this resolves the complaint and I am now satisfied.
Thanks for the assistance of the better business bureau,
****** Thompson
Initial Complaint
12/30/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I need to speak to the Director or VP of the rebates department. I have 6 rebates that were errantly denied. I emailed the rebates team at least 20 times, nobody will explain why it was denied. Then I was told to call their customer service at ************ and ask for a supervisor. The first representative said they were transferring me to a supervisor and then hung up on me. So I called back AGAIN, I was put on hold for 15 minutes and never transferred to a supervisor, I was transferred to another agent. That person then transferred me back to the rebates department AGAIN. After an hour, I finally got ahold of a supervisor who would not explain why the rebates were denied. I asked to speak to her boss, but she just put me on a permanent hold and never came back. I wasted an hour and 10 minutes on hold with your company. Is this how you treat your dedicated customers who solely drink ***** light? I have done rebates with your company every year and I know that I submitted the correct information. You can't just deny a rebate and not provide an explanation. There is clearly some sort of error on your end so I want to hear from the head of this department. The only thing I can think of is that my ex-fianc (who now lives in a VRBO), submitted the liquor receipt, but then emailed your company within just a few minutes and asked for the rebates to be cancelled because I was going to submit the rebates, instead of him. So if the issue is a duplicate receipt, that's not accurate because he asked for it to be cancelled and your company never cancelled it. Your rebates department screwed up my rebate 2 years ago as well and I had to spend a ton of time getting it corrected. I look forward to hearing from the leader of the customer service department. The rebate numbers are:1. ********** 2. ********** 3. ********** 4. ********** 5. ********** 6. **********
Customer response
12/31/2024
after sitting on hold for almost 2 hours, I finally spoke to a manager (****). She said my rebate was denied because I used the same receipt six times. The receipt had 12 cases of ***** Light on it. And the rebate allows for SIX rebates in 2024. Nowhere in the rebate terms did it say that it required six separate receipts for each case. Additionally, I do this rebate every year and purchasing the beer on ONE receipt has never been a problem. So it is clearly an error on Anheuser ******* end.
Business response
01/02/2025
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer response
01/02/2025
Complaint: 22747240

I have reviewed the business' response and am rejecting it because they haven't solved the issue yet. Still waiting to hear from the Director or VP of that department.

Sincerely,

Christie ****
Business response
01/03/2025
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer response
01/06/2025
Complaint: 22747240

I have reviewed the business' response and am rejecting it because I am still waiting on the check. Somebody did contact me and said a check will be mailed to me. This complaint needs to remain open until I receive that check. Thanks.

Sincerely,

******** ****
Initial Complaint
12/26/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The Company of Michelob Ultra no longer gives out rebates form. The company now wants you to scan the ** to get rebate and when you do scan and try to fill out form online with barcode and receipt will not go through because of the ** code is not accepted. Twice now I have gone to different storesFamily Fare and Meijers with a total of (6) 24 packs and I had lost out on $30.00 rebate. The first time I reported to the company they stated they would send me my rebates of $20.00; they never did and stated I was denied even though the customer service that contacted said they would..(Look in the records, ************ have the emails.). This is a scamthe company is not following through with their advertisementso technically this is considered false advertisement. This company needs to be looked in to!
Business response
12/27/2024
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer response
01/01/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

****** *****-****
Initial Complaint
12/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
filed 3 rebates for budweiser beer 18 pack all of them said LIMIT EXCEEDED
Business response
12/23/2024
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT. This week we are closed Tuesday the 24th and Wednesday the 25th for the holiday.
Initial Complaint
12/15/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On January 29 I received an email that I won the grand prize in the Ultra Courtside Sweepstakes. I sent the requested information within the proper time. I got a follow up email stating that they wanted to provide next steps, but I have not heard anything since. I tried e-mailing several times and heard nothing back. I found out later on a website that several people that had won in this contest didn't hear back from them or get their prize, and that one lady went to the BBB and was able to get her prize. I didn't want to do this, so I e-mailed the company through their website to try to get it cleared up and that was on 11/14. They responded stating that they were waiting on their promotions team to get back to them, it has been over a month and I still have not heard. I just want what I should have received from this contest. I don't think it is fair that they have a contest and don't give out the prizes, that seems like false advertising. I am not even sure what prize I should have won but via the contest rules I felt I won the grand prize in the timeframe of courtside tickets to a game of my choice. I would like the company to fulfill the prize. If there was some glitch than they should have been able to come back and say something. They have choosen to be silence and I don't want this to keep happening to people.
Business response
12/16/2024
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our promotion partners to see how we are able to rectify the consumers issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer response
12/16/2024
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution, as long as the company does resolve it as I have also reached out to their promotions partner.

Sincerely,

**** ******
Initial Complaint
11/25/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I won a sweepstakes Kona Acts of Aloha Sweepstakes. My contact person was ******* *******. I received a gift card for **** merch and was supposed to get a $200 venmo payment. I provided this information 6 times and never got a response. I contacted customer service for the missing prize and never received a response other than asking for feedback. Can you please help me?
Business response
11/25/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our promotion partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
11/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
July ******* I purchased 30 pk of Bud ***** .There was a $15.00 rebate on the purchased I needed a rebate form. I could never get the online form to come up so I could fill it out.. I have e mailed Bed at lease 3 times and they have not answered me. I have called but I get nowhere . How do I get the $15.00 Bud **** owes me?
Business response
11/22/2024
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
10/17/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In August of 2024 I received an offer for a $7 rebate for purchasing a 12-pack of *********. The rebate was delivered to my email inbox in the form of a virtual debit card. It was designated for ********* use. I tried to use it on ******, but it's impossible to buy something online for that exact amount and pay shipping. I tried to convert it into a gift card, but ********-**** didn't allow that in its terms. So the $7 rebate is virtually worthless. Why offer a rebate that's useless? Trying to get it and use it wasted not only my time, but the effort of at least 10 different customer service agents between ****** and the card issuer. Way to create ill-will among your customers, A-B! How about making good on the offer for real?
Business response
10/18/2024
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer response
10/24/2024
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

***** ******
Initial Complaint
10/15/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The company advertise a rebate if Stella **** purchased between 01/24 - 05/24 I filled out online form like instructed and was denied claiming purchase price does not meet the min, which is incorrect. Purchase price must be a min of $10 and purchase price was $16.99. I filled out an online rebate form again. With no response. I sent multiple emails and all of them came undelivered. I MAILED a form and a receipt and got no answer. I filled out a customer form on the ********************** website requesting a rebate and no answer. Seems like the rebate advertised was a scam. No attempt was made to issue a rebate.
Business response
10/15/2024
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
10/07/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I won the Michelob ULTRA Superior Access Pitchside sweepstakes with a prize of $2,000. They sent me an agreement via DocuSign, which I signed on September 1st, but I still havent received the money.
Business response
10/09/2024
Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our partner to see how we are able to rectify the consumer’s promotion issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at 1-800-342-5283 and provide case number: 02353583. We are open M-F 11am-6pm CT.

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