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Initial Complaint
09/29/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On March 14, 2024, I received notice that I was a second prize winner in the Michelob Ultra Courtside promotion. I responded to a March 18, 2024 immediately as requested with my name and address to confirm receipt. On March 26, 2024, I received an email that stated "Next Steps For Your Prize." The email noted: "If your prize is physical, such as Signed Memorabilia, the process is slightly different:Shipping Process:After responding to our email with your address, please be aware that the shipping process may take a few weeks. We'll ensure that your prize is carefully packaged and sent to you as soon as possible."I did not receive the prize. I have emailed the contact email at least 12 times asking for an update, with no response. Again, I immediately responded to the March 18 email requesting a reply stating I accepted the prize (and I have the email sent message to prove it).
Business response
09/30/2024
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our partners to see how we are able to rectify the consumers issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer response
10/01/2024
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

**** *******
Initial Complaint
09/24/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
August I brought a 12 pack of Michelob ultra 12 oz can and went home and open one of the beers and got choked on a finger nail that was in the can and I reported to ********** a supervisor with the Anheuser Busch company and explain what happened and I went to the the doctor and got my throat checked and emailed him the medical record for my visit to the hospital and *** them the can and finger nail that the finger nail was in so after they received it he called me and offered me $100 to settle the situation and so I asked him let me talk to some people about it so for the last 3 weeks ******* **** trying to offer me $100 as a settlement and I felt they not taking my situation seriously to offer me $100 to settle and I want them to be fair
Business response
09/25/2024
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with team to see how we are able to rectify the consumers issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer response
09/25/2024
Hey they contacted me today about my situation and we can come to agreement they stuck on the $100 dollar settlement and I feel that's not satisfying because I had to go to the doctor and I could have been hurt seriously and $100 is no good
Initial Complaint
09/16/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I won a prize through their website, please see attachment of the winning notification. They said that I would receive my prize in the "Its Easy to Sunday Play" sweepstakes within 48 hours. I got the notification on September 6th at 10:14 PM. I never received any email or anything from them. Where is my prize that you said I won? I contacted them via email at ************ with no reply or response. I am going directly to them with this complaint.
Business response
09/17/2024
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our partners to see how we are able to rectify the consumers issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
08/27/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I went to submit a rebate for Buying $100+ grocery items and would receive a rebate of $25. I made the purchase on 8/5/24 and went to submit for the rebate # AB-8463 . I got error when submitting the rebate on 8/6/24 and called the rebate center phone number and talked with Supervisor ****** which took my information over the phone for the rebate and give me an e-mail to send the Receipt to him for him to manually enter the rebate on their end and said I would receive an e-mail in a few days with the tracking information after he verified the receipt. Never got any tracking information called about 2 weeks later got a female supervisor from the rebate center that was not helpful and said she would reach out to ****** in e-mail. still no rebate or response.
Business response
08/29/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer response
08/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
08/14/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On Thursday 8/8/24 I did submit a rebate for offer AB-8147 ($2 WATER OR ICE REBATE COMPLIMENTS OF ULTRA for a case of water price of over $2.00. I did get tracking number ********** for the rebate. I thought it was odd I didn't get an email for the rebate submission when in the past I usual get an email conformation of submitting the rebate within an hour or so.So On Friday 8/9/24 I used the chat to check on this issue. The live agent **** noticed that I did put my email address in wrong (Just Switched a letter in error when I entered my details)I put in by mistake ************************ when it should be ************************ I asked the agent if they could update the email address they told me NO and I would have to wait 72 hours to contact them so they could update my email address. I told them my concern was in the past I have submitted rebates and have gotten them issued to me before 72 hours. i don't think they understand the severity and timeliness of my issue For example if you look at tracking number ********** for offer AB-8396 I submitted it on Sunday night 8/4/24 and had the card by Tuesday 8/6/24 which is under 72 hrs. I told them my fear is what if it was sent to the incorrect email address before the ************************************** not. They wouldn't help or answer me just said contact them in 72 hours and got rude with me. When I checked with the Chat team 72 hrs later I was told the Card was sent on 8/10/24 to wrong email and I never it got, Like I told **** what would happen so now I;m out of the $2 for the rebate. can you please send me a check in the mail for the $2.00 since they won't help me can you please help update this so I get my money. I feel this insane to have to make me jump through all of these hopes to get $2.00 back when I'm a loyal customer and just because the agent didn't want to help me get the correct email address updated.Please if you can help assist.
Business response
08/19/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer response
08/21/2024
Complaint: 22141085

I have reviewed the business' response and am rejecting it because:
Why I do look forward to hearing from the business to help me with this situation I'm still waiting to hear back from the Business again. I did get contacted from a ******* On Monday 8/19/24 stating she would send me a $5.00 check for the rebate issue.I did confirm my mailing address with here and asked if she could confirm with me when the check ships out but I haven;t heard back. I kindly ask if she can reach out to me again to help assist. Please and thanks

Sincerely,

***************************
Business response
09/03/2024
Hello *****-

Please allow 2 to 3 weeks to receive your check, from August 19th. Let me know if there is anything else that I may help you with.

Cheers,

*******
Anheuser-***** Team
www.anheuser-*****.com
Customer response
09/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you I did receive the check and all is good thank you the case can be closed. thanks for the help

Sincerely,

***************************
Initial Complaint
08/08/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Good afternoon, you had a offer for a ***** rebate on the purchase of 2 12pack of michelob ultra which i took advantage of. here is the issue, the market basket store in ****** nh only had your beer in a 24pk only because the 12 packs not available in the store. the notice was taped to the 24package and i questioned your beer rep that works for Anheuser-***** ***** and was told the rebate would go thru as no 12 packs were available at the time due to unknown reasons. i bought the 24 pack and i am asking you to stand behind this offer for ***** its not my error that your rep gave wrong infomation to me.thank you *************************** *************************************
Business response
08/08/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer response
08/08/2024
Complaint: 22003315

I have reviewed the business' response and am rejecting it because: this advertise special is still going and still being advertising the store and on the photo of the offer it shows the beer that I bought and I did buy the Larger package of beer that a show printed on their offer in the store thank you

Sincerely,

***************************
Business response
08/12/2024
Hello ******-

Thank you for taking the time to reach out to us. I apologize for the trouble you've had with your rebate. I want to make sure we refund you for your purchase by sending a check for $20. Please keep in mind that this can take 7-10 business days to arrive.

If you have any questions, please give us a call Monday Friday 11 am to 6 pm (CT) at ************** (*option 1*) and provide the following case number, ********, to our representative.

Thanks again for reaching out. I hope you have a great rest of your week!
Cheers!
Customer response
08/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
08/05/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a CASE of ****** in order to get a $10 rebate. The rebate said an 18-pack or larger. The majority of places do not sell a ****** 24pack, so a case is a 2/12pk case.My receipt CLEARLY says 1 - ****** 2/12 NR. The rebate company clearly does not understand packaging.I wouldn't have purchased a case if it were not for the rebate. I am not happy.
Business response
08/06/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer response
08/11/2024
Complaint: 22094853

I have reviewed the business' response and am rejecting it because:
I was never contacted by AB or the rebate company.

Sincerely,

***********************
Business response
08/12/2024
Hello ****,

Thank you for reaching out and sharing your experience. We apologize for the inconvenience youve encountered with the rebate process.

We understand that the rebate company's requirements can be strict regarding the packaging. However, we would like to honor the rebate for your purchase this time. To proceed, please confirm your mailing address and full name, so we can process the rebate for you.

Thank you for your patience and understanding. We appreciate your feedback and hope this resolves the issue for you.

Cheers!
Customer response
08/12/2024
I have been contacted by AB and am satisfied.
Initial Complaint
07/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a few cases of beer due to a promotion they were running. It was a rebate for $15 dollars. I processed everything correctly and never received the rebate. *** contacted them for assistance and they call from a number that you cant callback to. It feels like a run around.
Business response
07/26/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
07/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
07/19/2024 - I purchased a case of ***** from Walgreen's store # ***** for a price of $17.19 . I then drove home and two of the cans of beer were empty. I did not address it with the store as I am not going back out tonight. I really just want the two cans sent to me by the responsible party. I understand this is not necessarily a corporate issue, however, it does involve either them or a 3rd party along the distribution chain along with their brand. So this may just be more to provide awareness and get my two beers. Had this been the first time this had happened, I would not even bother with the time, but this has happened several times.
Business response
07/22/2024
Anheuser-***** takes the quality of our beer extremely seriously. A specialist will contact the consumer directly, take down the information to share with the appropriate brewery, and see how we're able to make up for their experience. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
07/19/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The phone number I called to activate the card told me I have to use Applepay. I dont think I have to give out personal banking information
Business response
07/22/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.

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