Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
07/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have attempted to submit my ***** $5 rebate multiple times but the rebate website does not work and has not worked for the past few weeks. As such, it is impossible to submit my rebate details on-line. I am requesting that **** honor their rebate by fixing their on-line site and allowing me to claim my $5 rebate.
Customer response
07/23/2024
For your reference, my complaint ID number is: ID ********.
I was requested by you to send my last name to you and I had done so. My last name is *******. This was all of the information that you had requested. You had responded by listing my complaint as invalid and closed my complaint. I have no idea why you have done this. Could you please explain?
Business response
07/24/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
07/07/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
When there was a boycott for bud light they had a deal where u bought a case and they would give u ***** dollars back. They never did. My mom also bought a case from her house and she got nothing as well.
Business response
07/08/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
07/04/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Today I simply wanted to submit my documents to get my $15.00 per the advertised Rebate # AB-8375.I obeyed the rules, took picture of my 7-3-2024 Purchase Receipt and 36-Pack Box UPC Code as per the Rules. At evey turn the website refused me, none of the options worked. In fact the options were false. To get your check mailed"; "to skip this step if you prefer to mail in your documents"; to enter your information and move to the next step; "to continue" showed up with a red "X". All of the options were false. They "harrasses" deliberately trying to wear me and other Purchasers down to "submit". After all the lies, it was easy to see that they desparately wanted the signature/finger print Cellular Telephone Number. They falsely guided me in violation of the Rebate Rules by telling me you need "Virtual Money" and this Option was a good one (again, it harrassed and became the only option). They harrassed me "stealing" my time. They wanted a Cellular Telephone "finger print" to profile me in the databases and sell my personal information for money. It became a common scam. I was unable to sibmit for my $15.00 Rebate per the Rebate Rules.
Business response
07/08/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer response
07/19/2024
On July 4, 2024 I submitted the following Complaint. In addition I submitted my Purchase Receipt as well as the picture of the *** Code and box of the Purchase. Anheuser-***** neither responded to me nor paid the Advertised Rebate. Better Business Bureau closed my case stating "the business made a good faith effort". I resubmit the Complaint again as the BBB Website did not allow me to Respond: Today I simply wanted to submit my documents to get my $15.00 per the advertised Rebate # AB-8375. I obeyed the rules, took picture of my 7-3-2024 Purchase Receipt and 36-Pack Box *** Code as per the Rules. At evey turn the website refused me, none of the options worked. In fact the options were false. To get your check mailed"; "to skip this step if you prefer to mail in your documents"; to enter your information and move to the next step; "to continue" showed up with a red "X". All of the options were false. They "harrasses" deliberately trying to wear me and other Purchasers down to "submit". After all the lies, it was easy to see that they desparately wanted the signature/finger print Cellular Telephone Number. They falsely guided me in violation of the Rebate Rules by telling me you need "Virtual Money" and this Option was a good one (again, it harrassed and became the only option). They harrassed me "stealing" my time. They wanted a Cellular Telephone "finger print" to profile me in the databases and sell my personal information for money. It became a common scam. I was unable to sibmit for my $15.00 Rebate per the Rebate Rules.
Business response
07/23/2024
******* here with Anheuser-***** getting back in touch about your recent experience.
We would like to gather some additional details about your rebate, so when you get a moment, please give us a call **************, (*option 1*) Monday Friday from 11 a.m. - 6 p.m. (CST) and provide your case number ********. We'll get you taken care of.
Customer response
07/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Talked to **** today who was assigned Anheuser ***** Case# ********. Nice man, said he would bring to up Management the design of the Rebate Website that had many flaws and malfuntions. The e-mail option did not work (it kept requesting a Cell phone). He has the Purchase Receupt and UPC Code, he is mailing $30.00 to my address ( the $15.00 Rebate Plus $15.00 more for the stress in dealing with the Rebate Website malfunctions, and some of my time). The check he said would arrive in about 4 to 6 weeks.

Sincerely,

*******************
Initial Complaint
07/03/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a 30 pack of ***** Lite for the College Football Championship. It came with a $5 rebate. I completed all the necessary rebate requirements and received an email from ****************** I have been attempting to use this rebate a number of times and a number of different ways. It always gets rejected. At this point, it is set to expire at the end of the month and does not work. I have checked the information and online, it claims there is still a balance of $5 on it, but still does not work anywhere. I included the proxy number listed on the website and attached a copy of the balance from the website. I would request that the company rectify this by simply sending a check to cover this.
Business response
07/03/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
05/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Me and a friend saw there was a rebate on ***** lite and we bought 25 cases of bottles when we got home and read the rebate it was only good for cans , now this is like the second time they have done this so they are discriminating against bottle drinkers of there product .
Business response
05/10/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
04/13/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello On Sunday 4/7/24 I did submit a rebate for offer AB-8167. I did include a copy of the store receipt and the item UPC(both are attached here). The rebate was for $7.00 for the purchase of One 12 pack of Michelob Ultra (owned by Anheuser-*****). I did select this to be a digital gift card reward. I was giving tracking number for the rebate (**********) and was told it was a valid rebate submission.On Tuesday 4/9/24 a code was sent to me to activate the $7.00 Gift card. The code to set up the card activation was AY3DZNE4YDS1 to redeem at this site ************************************ I have tried several times but I keep getting errors when I try to activate the card. I have attached screen caps of the error messages that I have gotten. Meanwhile I still can't activate the gift card to get my $7.00. Can you please help correct this error so I do get the $7.00 gift card?I tired to get help direct from the prepaid card center on Thursday 4/11/24- Afraid they were no help to me and the card still isn't active. I don't have the $7.00 I was promised by doing the rebate.I tired to get help direct from Anheuser-***** on Friday 4/12/24- Afraid they were no help to me and the card still isn't active. I don't have the $7.00 I was promised by doing the rebate.Please can you help get them to send me a new digital gift card or a check for 7.00 in the mail so I get the money I was to get through the rebate.
Business response
04/17/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.
Customer response
04/18/2024
Complaint: 21570839

I am rejecting this response because

They wrote me on Monday 4/15/24 at 10:42 am saying the below that I would hear back with a new card within 72 hours. It's been over 72 hours and still no answer and still no card I still don't have my $7.00 Please help

Hello *****-

Thank you for your patience while we look into this rebate issue for you. I have reached out to our rebate team and they have issues a new virtual reward card. Please allow 72hrs to be emailed. We advise to check your inbox, junk and spam folder for it.

Let me know if you have any further questions or concerns.
Live ULTRA,
******
Your Friend at Michelob ULTRA
www.MichelobULTRA.com:

Sincerely,

***************************
Business response
04/19/2024
*****,
I'd be happy to mail out a check for the $7 rebate. Please allow 2 to 3 weeks to receive. Let me know if there is anything else that I may help you with.

Customer response
04/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Ok thanks I'm fine to close the case if I get the $7 check. can you please advise to me when it gets shipped out?
***************************
******************************
2nd Floor Front apt
************* ** 12118

Sincerely,

***************************
Initial Complaint
03/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i bought three 4 packs of devils backbone smash drinks . just like your offer said to do to get my rebate of 8 dollars . i mailed in everything as informed on the rebate poster . i am still waiting on my rebate from october 2023 . i spoke with a rep.back in november and assured me that everything was taken care of . i am still waiting for my rebate . and your reps. put me on hold and never get back on the phone . the tracking number is ********** . i guess that is why i dislike Anheuser ***** so much now . i cant find regular Michelob beer anywhere now and you don't seem to care about your customers or that's how i feel . well there you go your rep just hung up on me after being on hold for 23 minutes . the reps name was **** or so she said . sounded like a foreigner to me . will get a reply or is this just wasted time again ????************************* the drinks cost me 36 dollars but your complaint total box will not accept that amount .
Business response
03/11/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
02/28/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ive applied for several rebates through Beer Rebate website. They have rejected my claims three times previously because they said I filed in the wrong state. I didnt. I finally got one rebate via digital card for $5 that will not work online, in person or over the phone. *** tried for the amount on the card, actually less, and it doesnt work. You cant reach a real person either and the only option is to call. No email or chat.They owe me $20
Business response
03/01/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: 02186124.We are open M-F 11am-8pm CT.
Customer response
03/05/2024
I received an email from AB saying theyd check out the rebate issue and maile me a check for $20 to cover the four $5 rebates that I lost.
we will see if that happens
Initial Complaint
02/24/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was issued 2 virtual **** rebate cards and I can't use them.
Business response
03/01/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: 02186111.We are open M-F 11am-8pm **.
Customer response
03/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
02/22/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On December 28th I submitted rebates for beer. They are original submissions, valid, and submitted in according to the offer terms and rules. They declined all 12 rebates for various issues, like not original form, to not original receipt. The receipts were the originals and were scanned in because this is an online rebate (not mail in).The rebate form was submitted online as indicated was an option. They declined the rebates and I have been fighting with the rebate company of Anheuser-**** for over 2 months. This is a common trend for this company which I have seen on forums and myself. Whenever I submit a rebate they deny it within hours, then I have to fight with them to get it (but takes months). I am willing to talk to the media as I see others experience the same issues.I am fed up with this as it says rebates will be delivered within 2-3 weeks.... I just want my rebates approved.1048382200, **********, **********, **********, **********, **********, **********, **********, **********, **********, **********, and **********.
Business response
02/22/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.
Customer response
02/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

Complaint Details

Showing all complaints

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary