Business Profile
Brewers
Anheuser-Busch Companies IncThis business is NOT BBB Accredited.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/22/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On December 28th I submitted rebates for beer. They are original submissions, valid, and submitted in according to the offer terms and rules. They declined all 12 rebates for various issues, like not original form, to not original receipt. The receipts were the originals and were scanned in because this is an online rebate (not mail in).The rebate form was submitted online as indicated was an option. They declined the rebates and I have been fighting with the rebate company of Anheuser-**** for over 2 months. This is a common trend for this company which I have seen on forums and myself. Whenever I submit a rebate they deny it within hours, then I have to fight with them to get it (but takes months). I am willing to talk to the media as I see others experience the same issues.I am fed up with this as it says rebates will be delivered within 2-3 weeks.... I just want my rebates approved.1048382200, **********, **********, **********, **********, **********, **********, **********, **********, **********, **********, and **********.Business response
02/22/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.Customer response
02/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
02/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The item I purchased was an 18 pack of beer in the Summer of 2023 from local supermarket. The rebate promised was $15. I submitted appropriate required info including the purchase receipt. I received atracking number for the rebate from ******** *****. No rebate was received by me for more than 6 months. I contacted online chat tonight Feb 3, 2024, verified my name, address, tracking number as per the agent request. Agent found all info. After a prolonged wait, he requested further verification of my email address. I sent on both the previous and an additional email for contact and refund as per his request. He did not process. He told me there was an error in my email contact info, asked me to check my spam, junk folders. There was no communication from AB. To add insult to injury he is obviously not US based and his communications did not make sense in English. I needed to ask him to repeat his questions repeatedly. At no point was I inappropriate, but did ask him rephrase his questions. He terminated communications, referred me to a toll free number: ************ where there was no possibility of resolution. This problem has been described innumerable times before to BBB and continues unabated.Business response
02/05/2024
********-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. I see that our team was able to honor the $15 rebate, and has sent out a check. We ask that you please allow 2 to 3 weeks to receive. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.Customer response
02/05/2024
Complaint: ********
Although I appreciate the help of the BBB and the timeliness of the response from AB, I am rejecting this response because: while I appreciate the check being sent and the issue being resolved, there was no reason why the rebate was not sent in a timely manner. I fulfilled all of my duties: completed all required paperwork, submitted it on time and in full, and received a confirmation number in the Summer of 2023. The rebate was promised within a maximum of 3 weeks. There was no further communication from AB, nor the processing company. Last week, I attempted to resolve this issue using the chat app on the AB rebate submission site. I provided all requested information to the representative including my name, home address, submission confirmation number and email address. He would not process the claim and directed me to a toll-free number where there was no option to resolve the problem. I need to reiterate: he would not process my claim. Additionally, he suggested a process that could never resolve the issue, and clearly was meant to be obstructive. Only after contacting the BBB was this problem resolved. In reviewing the company's handling of these rebates, innumerable other consumers have experienced similar frustrations. It clear that this is deceitful and there is an active attempt to not process rebates. I don't know where the fault lies, whether with AB or the processing company, but it is immaterial to me as a consumer. In the futures, I will not be purchasing any beverages produced by AB, nor it's partners.
Sincerely,
Dr. *** ********Initial Complaint
02/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
This was a rebate program. I bought their product in good faith, that they would refund what money they said they would. So they sent me virtual mastercard debit cards that no one will honor. not even amazon.Business response
02/05/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.Customer response
02/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Hello ******,
Thank you for reaching out. I am sorry for any issues with your rebate cards. I'd be happy to mail you a check out for your rebates totaling $30. We ask that you please allow 2 to 3 weeks to receive. Let me know if you have any further questions.
Cheers,
*******
Anheuser-***** Team
www.anheuser-*****.comInitial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
The spreadsheet that I received from Anheuser ***** states that I have 17 offers under my name ******************************** for AB-****, however that information is incorrect. I have a total of ten under my name. Offer # AB-**** had a quantity of 20 offers per household.Under *************************, there's a total of 11 for offer AB-****, over by one.Business response
01/12/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.Customer response
01/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
************************************Initial Complaint
01/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Beginning in summer 2023, I starting submitting rebates for promotion AB-****, and until November they were all processed and paid as agreed. Beginning in November, the submission and approval process continued as before, but I stopped receiving payment. I am now out $90 total for 6 x $15 rebates. These submissions go back to 11/3/23. I have not reached the limit per household (which is 24). Reaching out to the rebate processor has not resolved this. Each of the attached rebate tracking forms shows all of these submissions as "In Process" and indicates "Your rebate is valid and is scheduled for final processing". Everything on my end has been done to the letter, and I maintain detailed backup of submission materials. Nothing has changed in my selected payment method that was used successfully numerous times previously (Paypal). Please provide payment in the amount of $90.00 as agreed, thanks.Business response
01/08/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.Customer response
01/10/2024
Complaint: 21107517
I am rejecting this response because:I have not received the rebates totaling $90 which, again, have been approved by the processor per the attached tracking confirmation for each of the six $15 submissions, just not paid I would be happy to accept the business' response and close the case once I have confirmation that payment is on the way.
Sincerely,
*********************Business response
01/11/2024
We are sorry to hear you have not yet received your rebate submission,. We are looking into this with the team handling all submissions to get an update on where your returns are. Please keep an eye on your email for an update to come. If you have any questions in the meantime, you are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.
Live ULTRA,
*******
Your Friend at Michelob ULTRACustomer response
01/18/2024
Better Business Bureau:
The business did reach out to me and indicated my issue was being resolved. I appreciate the business taking care of this for me.
Sincerely,
*********************Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased Budweiser products with rebate offer of $15. Received virtual card that was unusable for purchase. Contacted card company and received replacement virtual card that is also unusable.Business response
01/03/2024
Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.Customer response
01/04/2024
Complaint: ********
I am rejecting this response because: Phone number given is an endless automated attendant loop that has no option available to reach a live person to speak with.
Sincerely,
**** *********Business response
01/05/2024
Hello ****,
Thank you for taking the time to reach out. I am sorry that you never received your rebate **********. I am happy to send out a $15 check. We ask that you please allow 2 to 3 weeks to receive. Let me know if there is anything else that I may help you with.
Cheers,
*******
Anheuser-Busch Team
www.anheuser-busch.come...Initial Complaint
12/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filled 2 rebates for $15 each selected to receive them as a virtual rebate way back in August/September it’s December and I still haven’t received my rebates! I would like my rebates!Business response
12/26/2023
Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.Initial Complaint
12/21/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On December 21, 2023, I saw a sign saying that I could save $15 by purchasing $50-worth of groceries. I scanned the QR code and it sent me to Anheuser-Busch's page, which requested some fields of information. I do not have an "Offer Number." I had no prior knowledge that an offer number was required to get the rebate. This is false advertising on the grounds that the ad doesn't have a disclaimer saying that you need an offer number to participate and receive the credit. Not only that, it's only for AB beers, which I seldom buy. This is a bad business practice and I demand compensation in the amount of $15.Business response
12/26/2023
Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-8pm CT.Customer response
12/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. The business went above and beyond in making this right. I appreciate their excellent customer service and consumer relations efforts.
Sincerely,
***** ****Initial Complaint
12/20/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a case of Bud Light as part of their Labor Dayt promotion to receive a $15 rebate for the said purchase. I filed the appropriate paperwork and submitted the rebate form on 8/24/2023. They provided tracking number **********. I checked on the status of the rebate today and it says it was fulfilled. I never received my rebate.I also tried to communicate with the beer rebate site but after jumping through the chat hoops they told me to call a service number and again after giving much information they were unable to remedy the lack of card issue. I am now requesting a full refund as the amount of time spent on this has been disappointing and wasteful. Thanks Anheuser *****Business response
12/26/2023
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.Customer response
01/08/2024
AB has resolved the complaint via sending a rebate check for the amount owed.
Thank you!
Initial Complaint
12/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased a case of Bud Light as part of their promotion to receive a $15 rebate for the said purchase. I filed the appropriate paperwork and submitted the rebate form on 5/29/2023. They provided tracking number **********. I checked on the status of the rebate today and it says it was fulfilled. I never received my rebate.Business response
12/12/2023
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.Customer response
12/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
175 total complaints in the last 3 years.
34 complaints closed in the last 12 months.
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