Complaints

• Initial Complaint

  01/29/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was signed up to do a test drive at this dealership, then I would receive a gift card once the dealership test drive was validated. the salesperson I contacted was ***** **** .I emailed her that I would like to do the test drive on Jan 23rd at 9 AM. She then ***lied the dealership didn't open until 10 AM , so I agreed to come in at 10 AM. I arrived at the dealership which opened at 9 AM at 9:50 AM and went inside to the reception desk and stated why I was there . ***** **** came up to me and state another customer had come in early for their appointment and she was going to work with that customer , she then told ***** ******** another sales person to deal with me . I then did the required test drive , ***** ******** then informed me their system had glitch and my test drive did not get validated. He stated he or ***** would be in touch . Latter that day I emailed both Erhan and ***** about the status of the test drive validation neither of them ***lied back to me. The next day I returned to the dealership , at first Erhan told that everything would be taken care of by that afternoon, that was not true, ***** **** then brought a dealership manager to speak to me , he stated my test drive was not validated and he was going contact his field *** to look into the problem .I said thanks and left. I was not convinced that the dealership was going to do anything . So I contacted the ********* that handles the test drive programs . They said everything on my end was good and the dealership could contact them at ************ and they would help with any test drive validation issues. I emailed that phone number along with their hours of operation to ***** ****. Her ***ly several days later was odd and strange , she said nothing about information I emailed her . Instead she wanted to know where I lived and asked numerous questions about the car I currently drive. As of this complaint I have heard from no one at the dealership concerning the test drive validation

  

  Business response

  01/31/2025

  The gift card was available one to a household.  Mr. ******* had already obtained a card at another dealership using one email.  He applied at ours using a second.  Being the second application meant he was ineligible. 

  Regards,

  *** Sinclair

  Customer response

  02/03/2025

  Complaint: 22871257
  
  I have reviewed the business' response and am rejecting it because:

  I talked to him personally on the phone and we had a discussion.  It seemed like there was some type of problem and he said we don't have to go through all this, I will personally give me a gift card.  I drove out there and they gave me the same amount that was on the gift card if they would have validated my test drive.  The ************** are the ones that send out the invitation for the test drive.  They determine who will get the gift card or no if eligible.  We don't have to expend any more energy on this complaint.   

  
  
  Sincerely,
  
  ****** *******

  

  Business response

  02/03/2025

  The customer did not meet the requirements of gift card award.  Despite that we gave him $50 in cash, the amount of the card.

  We have done more than can be reasonably expected, and will do no more.

  Feel free to call with questions.

  Regards,

  *** Sinclair

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a brand new 2024 ****** 1500 denali. I had it for 3 months it was always parked in the garage. I had it outside for a few days and it was raining. I noticed water o. The floor and found water coming from the dashboard under the glove box. After more investigations I found alot of metal pieces inside the dashboard are rusted. I connected the dealership about what happened and they scheduled me in to get it fixed. They had my truck for a a few days and stated they fixed the leak and cleaned the rust. I then inspected the truck to see if the rust was clean or replaced. They cleaned some of the surface rust but did not clean or replace the more rusted parts. They used some kind of strong smelling chemical to clean the rust and left a harsh smelling the truck making it hard to stay in it. I contacted the manager about what happed and they told me to bring it in again. After thing about it I called back and told the sales manager I wasn't happy how this happened to me and how they handled it. I spent alot of money on the truck and the manger didn't seem surprised or even care. I asked him to make this right and replace the truck or trade it in for another one. The sales manger agreed to help me and then never got back to me. I waited a few days and I decided to go trade the truck in at another dealership. I traded the truck in and bought another vehicle. I then received a call from the sales manger his name is *** Sinclair. I told him I traded the truck in already and he was not happy to hear that. He seemed very irritated when I told him I went and bought a **** instead. I'm trying to upload photos from my phone to prove what happened but I'm unable if needed i can email them.

  

  Business response

  10/15/2024

  When Mr. ***** informed us of his problem, we reached out to help correct the water leak and damage that had occurred.  But he said that he did not want the vehicle anymore and wanted a new one.  We agreed to try to help him, and to try to get him out of his truck, both as a trade-in, or as a GM Buyback.  Since he wanted to consider both, we suggested he wait til the next week when the rebates would change - since a trade in would take less time and be more likely to occur than a GM buyback of a vehicle.  He seemed to be comfortable with that suggestion.  But when we called to give him the information on the new rebates, Mr. ***** indicated he had bought another vehicle from another dealership.  While it was clearly an action he was free to take, by doing so he eliminated any opportunity for us to help him to trade another new GMC or to get GM to help him with his issue and/or buy him out of his original vehicle, as we had agreed to do, without arguement.

  Since that is the case, we are not able to assist him any further.

  Regards,

  *** Sinclair

   

  

  Business response

  10/15/2024

  i apologize for the delay in responding.  I misread your first notice to say no further action was required of us.

  *** Sinclair

• Initial Complaint

  02/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction 8/31/22 We bought a 2022 Buick Envision Avenir FWD. We had to wait a month before we received the SUV. After we received the the car we was inform some of the chips was missing and they would be in, about one too two months and the dealer would call us and put the in. It has been six month and they haven't came in. I have been to the dealer and talk to Mr. Sinclair Jr. and suggested if a customer had to wait this long for parts that should have been on the car at the time of purchase, he should offer some kind of incentive. That was three months ago. If I had known it would take this long for the parts I would have bought another car, but I was not given that choice. We did not know until we had sign the papers and was ready to drive off. I did not mine waiting a couple of month because it was still warm, now the winter months have come and I need my heated seat because I have a bad back and it do not like the cold seats it only aggravate it. I have call several time but only get that they are still waiting.

  

  Business response

  02/10/2023

  We have received Ms. ****'s complaint.  As she stated, her vehicle was manufactured in a "build shy" configuration, where the vehicle lacks the computer chip necessary to activate her heated seats.  GM is working to catch up on this shortage but have not yet been able to do so.  in the meantime, we have offered a Goodwill Adjustment which Ms. **** is considering.

  Regards, 

  *** ********

  Customer response

  02/10/2023

  Complaint: ********
  
  I am rejecting this response because: Mr. *** ********, Call me and made the suggestion that I buy a heated pad and put in my car and they would refund me the cost when I bring them the build. It defeats the purpose of me buying the car. But they advertisement had free parking, that chip is missing. He said he has contact GMC and it looks like it will be another quarter before they get the chips in. So he said he will contact. GMC again and see what they can do.  The reason I bought the car was for all they were adverting on the TY. In their add they did not mention that the cars they had coming in did not have these amenities or I would not have bought the car. To me that was false advertisement. So now I'm waiting on him to contact GMC and look at what they can do.
  
  
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In April 2022, I purchased a vehicle from the dealership. I was supposed to gotten my sensor done with the vehicle and the parts was on back order. It's now Nov 2022 and I've been calling everyday and nobody calling me at all, they told me they will order the sensor themselves and and when it became time to get the sensor they told me as of today it was on recall and are unable to fix my car. I make my car payments every month and until this day I get in my car with cold seats while it is very cold outside. I just want my car fixed, so I can have heat in my car.

  

  Business response

  01/09/2023

  Ms. *******'s vehicle was subject to GM's Build Shy program, where vehicles were completed and sold with some additional sensors to be installed as and when they became available.  This will be done at no charge to the customers.  Ms. ******* was informed of this issue before she purchased her vehicle and agreed in writing that she had been informed and that the date of completion was unknown due to the global supply issues affecting manufacturers, then and now.  We have been informing Ms. ******* on the status of her part, but until now, we have only been able to say that it was "in progress".  According to my inquiries, which include a search this morning, her vehicle's part is still not available.  This information has been shared with Ms. ******* by email this morning.  Our best information is that the upcoming retro for vehicles built without that functionality will launch in Q1 and be ongoing as parts availability ramps up. Unfortunately, even that information is subject to change due to events beyond our control.  When and as that situation changes, we will let Ms. ******* know.  

  I apologize for the delay in responding, but i wanted to be sure of my facts before responding.

  Regards,

  *** ********

  President

  ************

   

  Customer response

  01/10/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  11/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a vehicle from **** Sinclair and they sold it to me with bald tires . They advertised that the car had passed all safety inspections and had a clean title . my car was driving funny so I took it to a tire shop and was told my tires were bald, and I was given paperwork showing the tire life percentage. I called **** Sinclair and Staff dismissed my complaint, I went to ****** and made a review. Later a different sales manager called me back and agreed to fix the bald tires. He stated the review made them look bad and that I made a huge claim. Only to find out that I was stating the truth because **** Sinclair had to replace all my tires as they found them to be bald as well . This was only the beginning . **** Sinclair stated they would take care of all of the paperwork for the title and mail off the application. The first time they used the wrong address and registered my car in a different state. When I called to request them to fix it I got pushback stating I never gave them my address when I had. They sent a new application in . Months later I found out from ******** auto that my title was branded and that the dealership checked that they were unsure of the mileage. Which brought the value of my car significantly. Now a respectable dealership will not trade it because they are suspecting mileage fraud . I have been in communication with **** Sinclair for over six months I believe. And they have dismissed me , or pretended to help me only to tell me it is my issue to fix after having me wait months for a real response. As soon as I say I am going to get a third party involved they suddenly say they know exactly what to do after months of having me go to 10 plus dmvs , countless hours on the phone . Everything that has been done to resolve so far I have done myself. And I have lost a lot , I have sent paragraphs explaining what is going on to them and requested compensation. They have been dismissing my request.

  

  Business response

  11/16/2022

  Ms. ******,

  Thank you for your note.  I apologize for your inconvenience.  I will investigate your concerns and contact you.  What is your preferred method of contact?

  Regards,

  *** ******** 

  President

  **** Sinclair Buick GMC

• Initial Complaint

  08/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a car from them on July 26t. I traded in a vehicle also. They did not give me the paperwork that I signed that day. They told me that they would cut me a check for $1600 and give me the paperwork. They have the car and title.

  

  Business response

  08/15/2022

  *** ****** had not completed the sale, because he owed us a Lien release due to his execution of a loan secured by his trade a day or two before his purchase.  He was told this at the time of his purchase from us.  Once we received those documents on August 10, we delivered his materials on August 11, including his check.  If you have any other questions, please do not hesitate to call us.

  Regards,

  *** ********

  President

  Dave Sinclair Buick GMC

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