Complaints

• Initial Complaint

  08/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This dealership "Newline Trailers" misrepresented the trailer they sold me with both the online pictures and description. The pictures Newline Trailers show online is a completely different model with a different description. When I asked them to verify the one shown online is the actual trailer I am being sold, they answered "Yes, it is the same one as pictured online." So in order to make sure, I asked them to send me photos of the one I am purchasing. (See IMG_8134) To the untrained eye the image in their advertising may look similar, there is a huge difference between the one on my invoice and the actual advertisement. I contacted the manufacture and they confirmed the construction one the model they sold me is two grades lower than the one they advertise online. Some of the material on the "Economy" brand is made from recycled material and is much thinner metal than the one advertised. Newline said it was a honest mistake but all of their ads on the Facebook Market Place are misrepresentations of the actual models they sell. I am seeking the return of my $200 deposit and ask Newline Trailers to be more honest in their advertising.

  Business response

  09/10/2024

  ******* has no idea what he is talking about, nor did he buy a trailer from us. ******* inquired and put a deposit on a trailer we had listed on our lot (which has been refunded). The factory offers many different upgrade features, which come at a higher cost.  The wood on all models is 3/4" plywood floor and 3/8" walls, the best they make them. Some higher end models certain features are standard like a 1 piece roof, insulated ceiling, and thicker metal on the outside. These are on the high end models which alot of people custom order. Please reach out to us if we can help you order the trailer you would like. It would of course not be the same price as the model which has less upgrades nor did we tell you it would be. We never told you that you were getting all these features at that price and then tried to sell you a different model.

  Customer response

  09/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They refunded my $200 back so no harm no foul. Did they misrepresent the trailer they were selling on the Facebook Market Place. Absolutely! It takes 2 minutes to remove the Facebook Market Place picture and replace it with the actual trailer you are selling.
  

  
  Sincerely,
  ***********************

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