Complaints

• Initial Complaint

  11/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought a car from DriveMax I pay my note to American Credit Acceptance. I didnt have the car a week before it stopped working I contacted the dealer they wouldnt allow me to return the car or trade it. The warranty people wouldnt pay for the Car problems. Ive been paying the note since its been 9 months Ive taken the car to a licensed shop they couldnt figure out the problem so I had it taken to another license shop no avail.. my car still isnt fixed after Ive spent so much money on this car. PLEASE HELP ME

  Customer response

  11/03/2024

  also I needed to mention After I purchased the car I drove 4 minutes up the road realized something was wrong so I took the car back they told me the Bank bought the car its nothing they can do about it they couldnt Replace the car for me or refund me..  I was sad and distressed since then everything with this car went down hill from there

  Business response

  12/04/2024

  The mentioned car has been financed through Credit *************** on 12/27/2023. We haven't heard any complaints from customers since she filed this complaint.
  As per the Credit Acceptance past due account report, she had made only one payment ($366.95) on 03/11/2024 and Repo flagged on this account by the finance company.

  Customer response

  12/12/2024

  Im Rejecting this because I shouldnt have paid a month it wasnt worth it I am uploading all the proof that shows the current miles on the car which is extremely and I mean EXTREMELY! close to the starting mile when I bought the car if the math is done correctly it will accurately calculate that I havent Driven the car a week then it stopped working and for the past 11 months Ive been paying out of pocket to have the car repaired (Proof of receipts to show how much money Ive spent on repairs will be provided as well because of Based Warranty Which doesnt cover Engine work or work regarding the Computer. The car still isnt fixed I have certified dealership mechanics that can testify that they said and I quote Ive never seen anything like this before Multiple Dealerships TOWING, LABOR, Parts was All paid by me Receipts and Bank Statements which will be included will prove it all.  

  Customer response

  12/12/2024

   
  Complaint: 22503359
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  Business response

  12/16/2024

  "We would like you to take note of the following:
  1. The car is sold "AS IS". The customer test drove the car and negotiated the following:
              - Passenger side mirror replacement
              - Master window control replacement
              - We paid the customer $150 to replace the windshield (kindly refer to Attachment 1 "IMPORTANT INFO")

  2. As per the ****** VSC, the following has been recorded:
              - On 06/27/2024: Car was towed to the shop and required a new battery (the battery is not covered by the VSC)
              - On 10/25/2024: Customer called, but no claim was filed
              - On 11/27/2024: Customer called, but no claim was filed

  Based on this, no claim was filed or rejected by the customer or repair facility.

  3. Kindly refer to Attachment 2 **************** Contract" and Attachment 3 "VSC Coverage"

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was so happy to purchase my first car. I went to Earl's Used Cars and purchased a ******* Sonata. After driving about 5 miles home, the car was smoking under the hood. I called the car lot and they had me to bring it back. I picked it up the next day, which was a Saturday. On Monday, I went to work and back home. Later, the car would not go into gear. I called them, and they told me that it was nothing they could do about it. I explained to them that I had not put 50 miles on the car and I needed a ride to work. They ignored me and treated me in any way. They were very unprofessional. Now, I was stuck with a car on the side of the road because it would not move. Then, I told them that I could not pay for a car to be repaired that I had just bought. The car sat there for 3 months. One day, it was repossessed. Now, I am being garnished on my part-time job for $12,000. Why should I owe $12,000 for a car I put $2500 down on and only drove for roughly 3 days? I feel they took advantage of me because I was 19 years old and a female. I cannot purchase a new car because this car is on my credit. I feel like I have been treated unfairly because I was sold a lemon. They could have at least traded or repaired the car. They did not try to work with me. Now, I may have to file bankruptcy just so I can start over.

• Initial Complaint

  07/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased a car from drivemax of *********** April 20, **** **** minutes after having the car broke down and had to go in the shop. The car has been in and out of the shop nine times the warranty are paid for does not cover any of the work thats been done on the car. I have hardly driven the car in the three months that Ive had it due to the fact that its always in the shop. I just spent $600 last week and the next day the car went back to the shop and its now $880, I want out of my loan I do not want this car anymore. How can I sell a vehicle that is not capable of being driven

• Initial Complaint

  04/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a car from KEM (with an 'E') at Earl's Used Cars March 3, 2023. When I picked it up and got home I began to notice malfunctions and a very unclean car. The trunk doesn't work, rear taillight out, no handle on passenger door, windshield wipers shredded, the third door does not open, door ajar light stays on and worst of all the car is making a noise and sputtering when it is driven. I was told when buying the car (by the owner) that he had ordered a door handle for the car and would have it installed. I have called twice to check on it and the part hasn't even been ordered both times that I called. I also called regarding the car is now immobile, I was told, by, *** that she would look into it and call me back. Two or more hours later I received a call from the receptionist stating that I would have to call the warranty company for issues. This car was bought28 days ago and have had nothing but severe problems

• Initial Complaint

  04/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I bought the car on 2/21/22 and I haven't been able to drive it since I called the company back the next day the denied me exchange or money back and now there is 3600 in repair that need to be done on a car I haven't been able to drive and paying a note on the warranty that they game me is worthless I just need something to be done because I feel that I just paid for a contract with no car the car is also at gossett Chrysler dodge keep on Covington pike

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