Complaints

• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This company use bait and switch to sell me a car for more then listed, also sold me a vehicle under warranty but refused to fix check engine light, or refund cost to fix issue. Lie through there teeth to cover there butts.

• Initial Complaint

  08/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  5/1 purchased car with a warranty, notice car transmission is going out 5/9 contacted sales manager ****** regarding issue. He said he will get with service sept/warranty 5/15 car was dropped off at ***** because transmission was going out. ***** ****** they have to get warranty activated. Meanwhile, 1)Finally ***** ****** a code needs to be reset and must go to ****** to be reprogrammed. Car goes to ******, ****** ****** transmission needs to be replaced. 2)Deny loaner car. 3) After 3 weeks of poor communication on the process, many phone calls to ask progress, finally we were told car would go into shop 6/13. Car did not go in because bay was full. 6/14 I went into ***** and spoke to a salesman who spoke to the sales manager and service manager. They stated they would have a meeting and call me. 24 hours later-no call. 6/15 first car payment due; not even able to use car6/15 I returned to *****. No manager would speak to me. Service **** **** refused to get me a manager. ***** stepped out and spoke to me. **** - service writer - pipes in and says a multitude of things and why it took so long including: credit card was maxed and could not order parts along with many other excuses, and also says car should be finished today. ***** states states he will find out what is going on with car. Calls after I left ***** to let us know car will NOT be done. 6/16 ***** lets ** know that car just needs to go to ****** to be programmed; afternoon car ready for pick up 6/18 notice car is leaking something 6/20 car goes into *****; they say transmission is leaking and needs to be fixed. 7/10 car is dropped off at *****, and we are told likely it will be done 7/12. 7/12 ***** called and was told they have to order the seal7/13 ***** called again to check and seal didnt come in 7/14 ***** ****** wrong seal came in and they will have parts guy go to ****** and make sure its the right part; go to city/county to purchase license plates and told that title work is in the

• Initial Complaint

  07/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a vehicle on July 9th ***** I asked about a spare key and was told that they were going to look it, Since that time Ive spoken with 2 other people that they would then look for it . I hadnt heard anything about that key from anybody . Today i talked with ****** at ***** and was told that they didnt have to have a spare key for used cars. This was after i was told by 3 different people that they would look for it . And one of those people being my salesman ***** who was fired and according to ****** it was for similar issues. Now i am the one paying the price for incompetence and lack of responsibility , There should be liability because they obviously knew this was an issue , as ****** said it had happened before with others and now i am paying the price because i am now expected to get a ****** spare key to which i dont have the money for .If i could give the car back i would . I will no longer do business with Chevrolet of Helena

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a 2014 kia ******* with a $**** deposit April 14th or 15th 2022. Vehicle broke down on April 30th, approximately 90 miles from home. Called dealership and was given roadside assistance information which I was disconnected from twice. Called dealership back and was told someone would call me. Meanwhile we had 3 kids in the car getting upset, so we called a tow company, ************* to get it to ***********. There was a total of $525 for the tow and a diagnostic that the dealership agreed to pay the diagnostic portion and told us to contact the warranty company Ally. We didn't get the cards for Ally until the week following the incident. For one month I tried reaching out to Ally and Lithia to get assistance paying for the tow with no call back. 11 outgoing calls to the dealership and still no one has called back and I've been without a vehicle for 31 days. I want a refund of my **** and for them to take the car back and just be done with this company.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩