Bank
First Horizon BankHeadquarters
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Complaint Details
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Initial Complaint
12/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have called several times to credit my account for service charges. I was told they could not close it until its credited. Meanwhile I was still being charged. This has went on for almost a year. Im sure there are phone records to show my calls and who I spoke with. I have moved out of country and need this account closed and funds credit. Everyone I speak with tell me something different.. the last person I spoke with stated that the supervisor rejected my request but couldnt tell me why. Then gave me a phone number that no one answers. This service charge has been coming out of my account due to lack of use. But I requested that it be closed. But it was never closed. First young lady said she would close it after I was credited. Unable to see all charges on line and this pointBusiness response
01/03/2025
Please find our response to this complaint attached. Thank you.Initial Complaint
12/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello! First Horizon bank offered a checking account sign-up bonus. After signing up and meeting certain time and direct deposit criteria, First Horizon said they would deposit $450 into my checking account. I met all of the listed criteria, and followed all of the fine print, and the bank is refusing to follow through and pay out the bonus offer. I called the bank and have sat with them on the phone for quite a while. They give me the run-around the whole time on the phone until I get tired enough or need to hang up. When I call they offer no solution, have no process for inquiries, and can offer no reason why I didn't receive the bonus. They seem to be participating in false advertising with the sign up bonus offer. Thank you for any help!Business response
12/19/2024
Good Afternoon,
Please find our response to this complaint attached. Thank you.
Sincerely,
First Horizon Bank
Customer response
12/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.Initial Complaint
12/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
First Horizon Bank has failed to honor its promotional offer, causing a serious concern regarding its commitment to customers. The $450 sign-up bonus promised for opening a checking account has not been delivered, despite my fulfilling all requirements and many follow up efforts. I received a flyer in July advertising this offer, which required opening a checking account and making a qualified direct deposit to earn the $450 bonus. Following these terms, I visited my local First Horizon branch, opened account #************ in July, made an initial deposit on 7/26, and completed a qualified direct deposit in August. According to the promotional terms, the bonus was to be credited within 90 days of account opening. However, despite meeting all the requirements, I still have not received the promised bonus.Since October, I have engaged in multiple email communications with First Horizons support team. They confirmed that I met the eligibility requirements but were unable to resolve the issue. I was advised to visit the branch where I opened the account for further assistance. I complied, making multiple visits to the branch and speaking with the manager. The manager assured me they would address the matter and told me to expect a resolution soon. Despite their promises, no action has been taken, and I have yet to receive the bonus.This experience has been deeply frustrating and disappointing. After complying fully with the promotional terms and repeatedly following up through emails and in-person visits, First Horizon Bank has failed to honor its commitment. Such behavior suggests either a severely flawed system or a lack of integrity in their promotional practices.Business response
12/17/2024
Good Afternoon,
Please find our response to this complaint attached. Thank you.
Sincerely,
First Horizon Bank
Initial Complaint
12/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I deposited a check and even after the check was cleared and verified they still refused to lift the hold for my money.Business response
12/10/2024
Please find our response to this complaint attached. Thank you.Initial Complaint
10/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
July1 2024 I went to the bank U had been scamed and wanted to stop payment on an eight thousand dollar check.Employee ***** ******* refused causing me to loose eight thousand dollars.Business response
11/05/2024
Our attached response has also been mailed to the provided address.Business response
11/05/2024
Our response is attached.Customer response
11/12/2024
I am rejecting this response because:
As of now I have no answer simply saying they will investigate and git back to me should leave this issue open until I have an answer.I do not trust them.They speak of valuing their customers yet they closed both of my checking accounts with no reason.Still want an answer.Initial Complaint
07/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I find myself ensnared in a fraudulent investment scenario, having allocated $12,500.00 to what appeared to be a legitimate enterprise purportedly facilitating the cannabis trade for *********************** Despite diligently adhering to prescribed protocols and possessing comprehensive documentation to substantiate my investment, the anticipated return of $92,000.00 upon divesting a portion of my stock has failed to materialize. This unfortunate occurrence underscores the necessity of meticulous scrutiny and discernment in assessing investment opportunities, emphasizing the imperative of comprehensive due diligence to mitigate the riskBusiness response
08/02/2024
Please find our response to this complaint attached. Thank you.Initial Complaint
07/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
In the last 2 weeks i have been called by First Horizon. They are trying to get me to take a loan with them. First, I never asked for any info from them or had even heard of them before they started blowing up my phone. I have told them multiple times to not call me and to take my number out of their system. I have been on the do not call list for years now.Business response
07/24/2024
Please find our response to this complaint attached. Thank you.Customer response
07/29/2024
I am rejecting this response because: I want them to not call or contact me at all. They just called me again at 1:44pm. I have told them not to call at all.Business response
07/30/2024
Per our response to your complaint dated July 24, 2024:
Good Afternoon,
We are sorry to hear this is happening. However, we can confirm that the above-stated calls you received were neither originated at nor initiated by First Horizon. We appreciate your vigilance, and we have escalated the issue. Our recommendation is to always exercise extreme caution before disclosing any personal and/or identifying information by phone. If you feel a phone call you received may be legitimate, please initiate contact with us by calling or visiting your nearest First Horizon banking center.
Sincerely,
****************
First Horizon BankCustomer response
07/30/2024
I am rejecting this response because: If they are not the company calling then why is the phone number in the message their contact number. I am considering getting a lawyer envolved due to the lies this company is saying.Initial Complaint
07/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Commencing on or about February 2024, I fell victim to a multilayered scam operation orchestrated by blueedgefinancials.com and bybitly.com (the Company), with the design,development, manufacture, promoting, marketing, distribution, labeling, and/or sale of illegal and outright fraudulent investment services," all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of client losses to gains.Money was transferred from my account via bank wire, and through an intermediary named Crypto.com in the total amount of ********* USD utilizing the bank's services.Business response
07/12/2024
Please find our response to this complaint attached. Thank you.Initial Complaint
07/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We went to first horizon bank 4/2024 because we had a $50 charge on our HELOC we were never notified of. The balance on this account has been $0 for many years prior to this. Turns out they never updated our address as we had requested the year prior. We again updated our address with them at that time and we were told our account would automatically close which was perfect as we no longer wanted it open. We then got a notification from experian credit monitoring 6/2024 for an almost $5000 balance on that account. When we contacted the bank we were told it is because they didnt have proof of insurance on our house. We happily provided this info and again emphasized we want the account closed. ***************** at first horizon promised to get this issue resolved and send us papers to close our account. Several days later and we now have a delinquent account notification and our credit went from excellent to fairBusiness response
07/12/2024
Please find our response to this complaint attached. Thank you.Customer response
07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.Initial Complaint
04/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
As a beneficiary of ******************************* checking account at ********************** they were to disburse funds just under $7,000 to me. First Horizon chose to issue a Cashier's check and transmit it through ****** Subsequently, ***** lost the package and has admitted fault in writing. First Horizon is illegally holding my funds in violation of 12 USC, Chapter 14. Please see the email chain below which is self explanatory: ***, The stop payment or hold on the cashier's check has nothing to do with First Horizon's responsibility to provide my funds in a timely manner and on demand. First Horizon chose to disburse the funds by cashier's check and to transmit it via ****** when the fastest and most secure method would have been electronic transfer. ***** has admitted fault, in writing, for the loss of the cashier's check. Therefore, should the check be cashed illegally the appropriate action for First Horizon to recover it's funds would be through a claim against ****** I hereby demand immediate transfer of my funds by electronic transfer. Please elevate this matter to the most senior management person employed by First Horizon as lower level personnel may confuse internal First Horizon policies, rules or regulations with Federal Banking Law. ***** , this is the stated ************ per my department . I asked them yesterday that stop payment will not be completed till 90 days from the date we filed the form due to compliance and state law. ***************** Relationship Banker ************ office | ************ fax *************************************************************************************Business response
04/30/2024
Please find our response to this complaint attached. Thank you.
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Customer Complaints Summary
40 total complaints in the last 3 years.
14 complaints closed in the last 12 months.
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